Total 155 Director/C-Level Customer Service job vacancies

Job Description Summary

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.

The Director, Technology Customer Success is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

Job Description

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.

The Director, Technology Customer Success is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

What this job involves

As a Director, Technology Customer Success, you will be directly responsible for

• Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers

• Managing and reporting delivery risks and issues

• Managing user acceptance testing and release plans

• Managing communications with stakeholders, business transition team, and business and IT management

• Maintaining thorough understanding of product features and functionality

• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering

• Ensuring positive account and client sentiment

• Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Knowledge, Skills and Abilities

• IT Project management w/concentration on software delivery management

• Demonstrated expertise in CRE applications

• Business analysis and requirements gathering

• Cross functional team coordination

• Relationship management and communications

• Proven ability to navigate in a large matrix organization

• Excellent attention to detail

• Self-motivated, able to set priorities and work autonomously

• Customer service focus

• Knowledge of real estate industry preferred

Director (Corporate Operations & Development)

This role provides strategic leadership and operational stewardship across Care Corner’s core corporate functions. The role ensures that the organisation’s governance, systems, operational infrastructure, and enabling capabilities are robust, well-integrated, and future ready.

Overseeing corporate operations, governance-related functions, data management and technology operations, as well as service development and innovation, this role strengthens the foundations that support organisational excellence while enabling new approaches that advance Care Corner’s mission and long-term impact.

This is a senior-level position that reports to the Chief Executive Officer, and you will be leading functional teams involved in the following areas of work:   
1.    Governance & Corporate Administration
2.    IT Ops and Data Protection
3.    Data and Ops Technology
4.    Service Development & Innovation

Role & Responsibilities:

1. Corporate Administration

• Provide strategic leadership for Care Corner’s corporate administration ecosystem, ensuring operational functions are integrated, efficient, and aligned with organisational priorities.
• Oversee organisational infrastructure, facilities, procurement, and administrative systems to support effective service delivery across all Service Groups.
• Strengthen operational systems and processes so that the organisation remains scalable, resilient, and future-ready.

2. Governance, Risk & Compliance

• Provide leadership in strengthening Care Corner’s governance environment, ensuring compliance with relevant regulatory requirements and sector governance frameworks (e.g. Charity Code of Governance, PDPA, safety and facilities regulations).
• Oversee organisation-wide risk management and internal control frameworks to safeguard the organisation’s integrity and sustainability.
• Work closely with the CEO, Senior Management Team, and Board committees to uphold strong accountability, transparency, and stewardship.

3. IT Operations & Data Protection

• Provide strategic oversight of IT operations to ensure that Care Corner’s technology environment is secure, reliable, and fit for purpose.
• Oversee IT infrastructure, core systems, cybersecurity, and business continuity to support stable and effective operations.
• Ensure strong data protection, privacy, and information governance in compliance with PDPA and other applicable regulatory requirements.

4. Data & Operations Technology  

• Champion the use of data, analytics, and systems thinking to strengthen organisational performance and decision-making.
• Advance the use of operations technology, automation, and digital tools to improve operational efficiency and service integration.
• Partner IT and data leaders to ensure technology and data practices effectively support frontline services while maintaining strong information governance.

5. Service Development & Innovation

• Support the conceptualisation and operationalisation of new service models, pilots, and strategic partnerships.
• Work with Service Group Directors and Corporate Functions to ensure initiatives are operationally viable, scalable, and aligned with organisational strategy.
• Strengthen organisational capabilities to adapt, innovate, and respond to emerging community needs.

6. Executive Leadership of Corporate Operations & Development

• Provide executive leadership to the teams within Corporate Operations & Development, ensuring strategic clarity, strong performance, and healthy team culture.
• Develop and support capable leaders across the respective functions, holding teams accountable for outcomes and organisational impact.
• Ensure appropriate structures, resourcing, planning, budgeting, and governance processes are in place to support effective execution.

7. Serve as a member of the Senior Management Team (SMT)

• Serve as an active member of the Senior Management Team (SMT) in vision casting, strategic planning and stewarding the health & effectiveness of the organisation.
• Actively participate in and contribute to SMT meetings and other SMT activities.
• Provide reports on ‘Corp Ops and Development’ to the SMT, the Board, and other partners and stakeholders as required.
• Serve as a representative of Care Corner to our stakeholders and partners, and where appropriate, lead or participate in internal or external working groups, task forces, panels and/or committees.

Requirements:

• Should have about 8-10 years of experience in a Managerial capacity and preferably 3-5 years in social service sector, managing and leading large teams.
• Demonstrated experience in service leadership and effective strategic thinking and decision-making capabilities in current or previous roles.
• Able to influence and develop rapport with ease across a broad range of stakeholders (public, private and third sector) and communicate with clarity, conviction and confidence.
• Able to engage stakeholders with corporate and community partners, fostering trust and alignment.
• Create a learning environment that ensures people development and career growth.

Key traits for the role (as a Senior Management Team member)

Demonstrates Maturity – Sees leadership as a role in which to serve rather than a position to be served; consistently demonstrates Care Corner values and integrates godly principles into relationships, decisions, and day-to-day activities

Strategic Thinker & Problem-solver – Able to think systemically and systematically in sorting through complex data; gather relevant viewpoints from others; think through alternatives; objective with a good blend of analytics and intuitive decision making.

Makes Effective Decisions – Makes good, fact-based decisions in a timely manner.  Decisions reflect an appropriate blend of solid analysis, wisdom, and common sense.

Ability to Influence - Able to develop rapport with ease across a broad range of stakeholders. Able to influence others through personal character and credibility, ideas, insight, and vision. Able to communicate with clarity, conviction and confidence.

Vision-casting – Helps others see the big picture; creates a clear view of our desired future state and how individual roles play an important part in seeing that vision become a reality.

Delivers Results – Demonstrates initiative and a sense of responsibility for outcomes; sets appropriately high goals for his/her areas of responsibility, ensures goals have supporting strategies and success measures, and monitors progress – making mid-course corrections as needed.

Stakeholder Engagement – Demonstrates acumen in “reading the room” and interpreting what is both said and unsaid during conversations with external parties (e.g. corporate and community partners) and appropriately responds in a manner that fosters trust and agreement.

Builds Talent – Provides people with challenging and stretching tasks and assignments to help them grow; is a good judge of talent – sees underdeveloped potential in people; Creates a learning environment that ensures people are

Primary work location: Woodlands

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at joinus@carecorner.org.sg.

General Manager (M&E Department)

• Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm

• Office at City Hall

• Salary: $12,000 to $15,000

• Reputable Mechanical Engineering or Electrical Engineering Bachelor’s Degree

• Proven capability to:

a. Undertake leadership role in a M&E Consultant, Main Contractor or Specialist Company

b. Develop services design in a design-and-built contract

c. Call and critically assess M&E tender quotations.

d. Execute effective cost control of M&E works.

• Completed full project cycles of:

a. Data Centres and;

b. Private Residential projects or

c. Hospitality projects

• Conversant in BIM for purposes of design and estimation

• Green certification – e.g. BCA Green Mark Manager / LEED Professional

• Develop / guide staff to develop in-house clear breakdown of contract costs for in-tender assessment and post-award contract administration.

• Track record of main equipment procurement experience.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more General Manager (M&E Department) role

Job scopes

• Leadership to the M&E Team, both in Head Office and on Site, in compliance with Company Policies, for the professional and dutiful execution of their respective roles.

a. Corporate Targets

• Plan and deliver in association with other departments the yearly and midterm award, sales and profit targets set by Corporate Head Quarters.

b. Human Resources

• Develop career trajectories and competency training of all M&E staff.

• Set KPIs and monitor performance of all M&E staff.

c. Design and Tender

• Ensuring the optimal design, including specifications and drawings, to develop a common basis for the quotation of each service in each tender.

• Develop and maintain a good pool of subcontractors to support the Company in Tender and Works.

• Obtain and assess critically competitive quotations in compliance with Company governance.

• Develop Value Engineering during tender and through works execution to improve on profit margins of the project.

d. Works

• Develop and monitor execution and cost control plans for projects.

• Ensure M&E works quality and timeliness within working budget.

• Develop and maintain a Corporate QA/QC plan for in-process and post completion maintenance works to improve on current and future project quality.

e. Others

• Subcontractors and Suppliers resources pool – develop and maintain excellent relationships to ensure that the Company has adequate support from these stakeholders.

• Any other ad hoc projects and tasks assigned by Management.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

About the role

Our Financial Planning partner is seeking individuals who are motivated and committed to long-term career growth in financial advisory industry. Successful candidates will be guided through a structured development pathway to strengthen advisory capabilities, build a sustainable client base, and progressively expand into the high-net-worth and business markets, subject to performance and regulatory requirements, supported by experienced mentorship, advanced technology, and a proven advisory platform.

Key Responsibilities

• Provide professional financial planning and advisory services to individual and business clients
• Build and manage long-term client relationships through personalised solutions
• Leverage digital tools and marketing support to generate and nurture leads
• Continuously upgrade product knowledge and advisory competencies

What We Look For

• Strong interpersonal and customer service skills
• Self-driven, disciplined, and committed to long-term career growth
• Strong entrepreneurship spirit

Requirements

• Minimum qualification of GCE A-Level, Diploma, or Degree in any discipline
• Due to regulatory and licensing requirements, applicants must be Singapore Citizens or Permanent Residents

Remuneration & Benefits

• Monthly Allowance of up to $6,000 plus commission, incentives and bonuses* Commission, incentive and/or bonuses are subject to your performance
• Annual Overseas Conferences* Qualification for overseas conferences is subject to meeting the conference criteria
• Exclusive holistic training in-house to develop competency
• Exclusive in-house partnerships with other professionals
• Special Performance Package for Bankers / Experience Financial Services Consultants /Agency Leaders.
• Access to digital advisory tools and client management platforms
• Work life balance with flexible working hour
• Excellent career pathway to achieve your career aspirations

Please send your resume to genevieve@recruitingtalents.sg, shortlisted candidates will be notified.

We are committed to fair and merit-based employment practices. All applicants will be considered based on qualifications, skills, and experience, regardless of age, gender, race, religion, marital status, or family responsibilities.

Job Objectives

The role of the Airline CSD is to collate and internally drive Airbus' Airline support and service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the Airline.

In-line with the Global Account Management (GAM) concept, the Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.

To achieve this the Airline CSD acts as the primary interface between Customer Services and the assigned Customers. The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development. 

The Airline CSD manages the relationship by establishing and maintaining direct contact with Customers, at management level within the Airline. Being aware of Customer Operational Performance, he/she will launch appropriate actions, where needed keep Airbus management aware of issues and actions taken, and involve all relevant departments within Customer Services or other directorates and Partners/Suppliers.

The Airline CSD ensures the implementation of Support Clauses in the Purchase Agreement, and in all subsequent Customer Services commercial agreements. In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.

Job Responsibilities

• Develop an Individual Customised Airbus' Airline "In-Service" Annual Strategy (through the S-Customer Core Team) aligned with Aircraft Sales Strategy (Customer Affairs).
• Manage the relationship with several customers with different sizes, cultures, structures, at various levels in the Customer organization, whilst working closely with Customer Affairs.  
• Provide timely support to Customer operational and commercial requests in a complex environment with many internal interfaces and without hierarchical authority. 
• Prepare Entry into Service of new Aircraft by assembling and managing a team to secure operator readiness for on-time entry into service of such aircraft.
• Identifying opportunities and promote new business for all Customer Services products and services. 
• Establish and Manage Customer debt recovery plan when necessary.
• Monitor, control and implement all Customer Services Sales Agreements and Purchase Agreements (including repair agreement and retrofit agreement). 
• In conjunction with the Services Sales Director for Chargeable Services (Customer Service Agreements), coordination of sold services follow-up via Upgrade Programme Managers, FHS Customer Programme Directors,  Training Key Account Managers, NavBlue Product Managers, Digital Product Managers and Satair Account Directors etc.
• In conjunction with the Sales Support Director for Aircraft Support Package (Aircraft Purchase Agreements), identification and guidance on customer needs.
• In conjunction with the Field Service Manager, provide first line issue resolution and de-escalation.
• Manage Support and Service Escalations & Claims
• Consolidate and Coordinate an Airline Visit Schedule
• Coordinate and Administer ERM (SMM) / FRM (TRM) Events
• Provide timely and reliable information to Airbus higher management on the relationship with the customers and on critical issues
• Update reviews and reports as required
• Exercise commercial control and ensure that:
• Expenditures are within commercial commitments
• Commercial gestures are under control and minimised
• Overdue payments are made
• Close follow-up of contractual commitments is kept

Job Requirements

• Hold professional qualifications in aerospace engineering or a related discipline
• Have at least eight-years’ experience in the aviation industry
• Possess knowledge and awareness of contracting principles
• Have a strong level of aviation safety awareness Have demonstrated high-level written and oral communication skills in English
• Possess strong interpersonal/negotiation skills in a multi-cultural environment
• Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
• Have demonstrated ability to work in multi-functional teams
• Have demonstrated experience in leading and managing transverse teams and activities with no hierarchical authority.
• Be able to work autonomously and take initiative
• Possess an excellent track record of customer interfacing experience
• Demonstrate leadership, ownership, empathy, flexibility, assertiveness and humility.

Responsibilities

• Oversee operations across hybrid environments including cloud and on-premises infrastructure
• Manage enterprise platforms such as Windows Server, Active Directory, virtualization, and cloud services
• Lead cloud adoption and migration initiatives, ensuring seamless transition and minimal business disruption
• Ensure infrastructure reliability, performance, and security across systems
• Drive managed services operations with a focus on SLA adherence and service quality
• Manage day-to-day operations including incident resolution, escalation handling, and service continuity
• Lead major incident management and ensure timely resolution of critical issues
• Monitor system performance and implement improvements to enhance stability and efficiency
• Oversee data center operations, including backup, disaster recovery, and business continuity planning
• Manage system upgrades, patching, and lifecycle management of infrastructure components
• Ensure readiness and execution of DR drills and recovery procedures
• Support platform standardization and automation initiatives
• Lead infrastructure transformation, migration, and onboarding projects
• Define project scope, timelines, and deliverables aligned with business requirements
• Ensure smooth transition of services into operations with proper documentation and governance
• Collaborate with cross-functional teams for successful project execution
• Ensure adherence to ITIL processes including incident, problem, and change management
• Drive risk identification, mitigation planning, and compliance with security standards
• Support audit activities and implement corrective actions where required
• Maintain accurate documentation, reporting, and governance frameworks
• Lead and mentor large, multi-technology teams across geographies
• Act as the primary escalation point for technical and operational issues
• Build strong relationships with clients, stakeholders, and internal teams
• Provide regular updates, reports, and insights to leadership on service performance
• Drive service improvement initiatives and operational efficiencies
• Promote automation to reduce manual efforts and improve delivery speed
• Identify opportunities for optimization in infrastructure and service delivery

Requirements

• 17+ years strong experience in IT Infrastructure & Data Center Operations
• Strong experience in Azure Cloud, AWS, and Hybrid Environments
• Solid experience in Windows Server, Active Directory, and Virtualization (VMware/Hyper-V)
• Experience in backup, disaster recovery, and high availability solutions
• Strong experience in ITIL processes and service management frameworks
• Experience in managing large-scale enterprise environments and global delivery models
• Hand on experience in Email Gateways and Identity Management
• Experience in DNS, DHCP
• Hands on experience in Security Tools
• Proven ability to lead technical teams and manage stakeholder relationships
• Preferred Certifications in Azure, AWS, or VMware
• Hand on experience in managed services or global delivery environments
• Experience in security, compliance, and audit frameworks
• Experience in Team management

The Job

A respected, mission-driven social service agency is seeking a visionary and strategic Deputy Executive Director to lead the organization into its next chapter of growth and impact. The Deputy Executive Director will provide overall leadership, ensure operational excellence, deepen stakeholder engagement, and uphold the organization’s commitment to compassionate, community-centered care and support.

Responsibilities

Strategic Leadership

• Develop and execute long-term strategic plans in alignment with the organization’s mission and values.
• Identify new opportunities for growth, innovation, and community impact.
• Work closely with the Board of Directors to provide guidance and updates on strategic priorities and performance.

Operational & Financial Management

• Oversee daily operations across all departments and ensure effective delivery of services and programs.
• Ensure sound financial planning, budgeting, and reporting, with strong governance and accountability.
• Lead resource planning, risk management, and compliance efforts.

Stakeholder Engagement & Fundraising

• Strengthen relationships with donors, partners, government agencies, and community stakeholders.
• Represent the organization at public forums, networking events, and official engagements.
• Lead fundraising initiatives, partnerships, and grant applications to support financial sustainability.

Team Leadership & Culture

• Inspire, develop, and retain a high-performing and purpose-driven team.
• Foster a positive and inclusive organizational culture rooted in empathy, collaboration, and service excellence.
• Uphold and model ethical standards and organizational values.

Requirements

• Proven track record of at least 10 years in senior leadership, preferably in the social service, non-profit, or healthcare sector.
• Strong strategic planning and execution skills with a passion for community service.
• Demonstrated ability in organizational management, fundraising, and stakeholder relations.
• Exceptional interpersonal, communication, and leadership skills.
• Degree in Social Work, Business Administration, Public Administration, or a related field. A Master’s degree is an advantage.
• Familiarity with Singapore’s social service landscape and regulations is highly desirable.

What We Offer

• An opportunity to make a meaningful difference in the lives of underserved communities.
• A collaborative, mission-driven environment that values integrity, compassion, and service.
• Competitive compensation package commensurate with experience and qualifications.

We're looking for an exceptional Director, Customer Success ANZ to lead and grow our Customer Success team across Australia and New Zealand. This is a senior leadership role with real scope — you'll shape the strategy, build the frameworks, and directly coach a team of CSMs covering SMB through to Enterprise and Government accounts.

Sitting within our ANZ GTM leadership team and working closely with the VP of Customer Success, you'll be the driving force behind customer retention, satisfaction, and growth across our ANZ portfolio. If you're someone who loves building strong customer relationships, developing high-performing teams, and translating customer insight into commercial impact, this role was made for you.

What You'll Do

Strategy & Execution

• Partner with the VP of Customer Success to develop and execute a globally consistent CS strategy for the ANZ market
• Build and refine engagement models for a tiered CSM structure, including onboarding, health checks, strategic reviews, churn monitoring, upsell alerts, and renewal strategies
• Monitor and interpret customer metrics across the full lifecycle and translate insights into actionable business reporting

Customer Success

• Champion exceptional customer satisfaction across the entire ANZ account portfolio
• Develop customer-centric account plans and communicate progress clearly to internal and external stakeholders
• Act as a trusted advisor, building deep, long-lasting relationships with executive sponsors and key accounts
• Drive product adoption, retention, and growth initiatives to maximise customer lifetime value
• Collaborate with Sales on strategic account planning, territory priorities, and cross-sell/upsell opportunities

Team Leadership

• Lead, coach, and mentor the ANZ CSM team across all customer segments (SMB, Commercial, Enterprise, Government)
• Set clear objectives and KPIs, hold team members accountable, and support their professional development
• Facilitate regular team meetings to share knowledge, celebrate wins, resolve challenges, and deliver training
• Ensure thorough and effective onboarding for all new team members
• Help the team navigate escalations and complex customer issues by coordinating across internal and external partners

PLMC is looking for a dedicated Pastoral Care Director/Ministry Executive to lead and expand our ministry of compassionate presence. This role is pivotal in providing emotional, spiritual, and practical support to our members and worshippers during times of need. The ideal candidate will possess a servant's heart and the ability to coordinate and lead various ministry activities that uphold the church's mission to bless the community.

Responsibilities

• Execute an effective system of providing pastoral care and support to members at times of bereavement, prolonged illness and other life crises.
• Coordinate and conduct hospital and homebound visitations
• Recruit, train and work alongside co-workers who are serving in the pastoral care ministry
• Provide direction to couples in their church wedding preparations and ensure that they adhere to PLMC’s guidelines for solemnisation and blessing of marriage
• Work closely with pastors and staff to ensure that wedding services run smoothly and according to plan
• Assist to coordinate with pastors and bereaved families for wake and funeral arrangements, and conduct wake services
• Provide regular updates of the church’s pastoral needs and prayer concerns to members in a timely manner

Requirements

• Theological diploma/degree, or equivalent
• Proven experience in church ministry
• At least 3-5 years of relevant experience in pastoral care for the Director position
• A winsome team player who can work with diverse groups of people
• Possess a shepherd’s heart and desire to provide care for people at their point of need
• An independent worker, with strong organisational skills
• Comfortable working on weekends and non-conventional hours

If you sense God’s call to respond and be part of His work at PLMC, please email your detailed resume, together with current and expected salary, to recruit@plmc.org.

Kindly note that only shortlisted candidates will be contacted. Thank you.

Responsibilities:

• Lead all financial planning & analysis activities including annual budgets, rolling forecasts, long-term strategic plans, and scenario modelling.
• Lead, develop and inspire a high-performing regional finance team.
• Serve as a trusted advisor and strategic partner to the MD and GM.
• Provide insightful financial analysis, modelling and decision support to drive growth, margin improvement and capital efficiency.
• Contribute to the development and execution of business strategy, ensuring strong financial alignment with operational and commercial objectives
• Drive performance management through KPI development, variance analysis, and clear financial visibility across all sites.
• Promote financial acumen across the leadership teams to ensure disciplined, data-driven decision-making.
• Own the monthly, quarterly and annual financial close processes.
• Evaluate new business opportunities, capital investments, and strategic initiatives to support sustainable expansion.
• Oversee tax, treasury, statutory reporting, and regulatory compliance.
• Partner closely with HQ Finance team to ensure alignment with global policies and reporting standards.
• Lead external audit relationships and ensure successful statutory account preparation.
• Deliver timely, accurate, and insightful financial reporting in accordance with US GAAP and corporate requirements.
• Ensure integrity of financial statements, internal controls, and compliance with corporate governance standards.
• Maintain and continuously improve robust financial systems standard costing processes, and internal controls.
• Identify and drive initiatives to improve operating efficiencies, working capital performance, and profitability.
• Support Lean and continuous improvement initiatives across operations.
• Monitor inventory management, standard costing, and productivity metrics to enhance operational transparency and performance.
• Leverage financial data analytics and system automation to improve reporting quality and efficiency.
• Provide clear objectives, coaching, and performance feedback to build capability and bench strength within the team.
  Promote strong cross-functional collaboration between Finance, Operations, Commercial and Supply Chain teams.

Requirement

• Bachelor’s Degree in Accounting or Finance required; CPA, MBA or equivalent advanced qualification preferred.
• Min 10 years of experience in multinational manufacturing environment ($100m+ turnover).
• Knowledge of US GAAP and experience operating in aSOX-controlled environment.
• Full-spectrum finance expertise including FP&A, controllership, tax, treasury, statutory compliance and internal controls.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 forprivate and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Gross Salary of $3500 - $4500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Gross Salary of $3500 - $4500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board! 

About the Role

As the Director of Customer Engagement Programs, you play a key role in shaping IT programs and EGAP deployment covering Customer Service, Commercial across Express Asia Pacific excluding China (APEC) countries. 

• Manage a  team of regional Program Managers and IT Specialists, working closely with Global, Regional and Country IT and functional teams to deliver new capabilities, manage the deployment, delivery of solutions, and ensure alignment to business and IT strategies.
• Responsible for delivering the short and long-term business IT priorities in APEC, developing the regional EGAP implementation strategy to maximise the value from the utilisation of EGAP. 
• Champion critical business and regulatory system enhancements to ensure continued smooth running of the function's operations.
• Leverage new technologies and explore implementation into solutions that enhance business performance and deliver value.

Key Tasks

• Planning and delivery of Global & Regional IT Programs across APEC countries
• Active representative on project organisations of all significant projects within the functional domain
• Express IT representative to the Regional functional reps and APEC countries for related IT program and project activities
• Align and resolve priority or funding conflicts between functional projects
• Represent APEC Region and Country requirements in Global programs
• Establish and maintain the capability to capture and progress requirements for the functional area 
• Train Regional and Country IT & Business teams to support implementation of global and regional IT solutions 
• On-time and on-budget delivery of projects and Change Management to deliver new IT capabilities and solutions across APEC countries
• Guide APEC countries on Global SOP adherence and business processes changes & automation to deliver optimal outcomes
• Build working relationship with key IT and functional stakeholders, align regional requirements and communicate roadmaps and status.
• Partner across functions on X-functional programs, align and leverage potential synergies 
• Deliver regular value/outcome tracking and progress reports 
• Manage program portfolio financials/ P&L, and related cost optimisation
• Manage, coach, and develop a high-performing regional program team
• Allocate resources effectively to meet regional goals

Requirements

• Minimum Bachelors Degree in IT, Computer Science or related disciplines
• Relevant professional certificates - Prince2, PMI and/or ITIL
• At least 10 years of experience across multiple disciplines, including Program Management, Technology Change Management, Solution Implementation, Relationship Management
• Good collaboration skills and ability to partner and influence cross-functionally
• Proven hands-on experience of delivering major programs in a regional/country capacity managing stakeholders and partners
• Experience delivering business, technology and customer experience that is aligned to business goals
• Good team player with strong written and oral communication
• Ability to cope with pressure, flexibility, and to adjust course to meet with changing stakeholder expectations
  

Responsibilities:

• Lead all financial planning & analysis activities including annual budgets, rolling forecasts, long-term strategic plans, and scenario modelling.
• Lead, develop and inspire a high-performing regional finance team.
• Serve as a trusted advisor and strategic partner to the MD and GM.
• Provide insightful financial analysis, modelling and decision support to drive growth, margin improvement and capital efficiency.
• Contribute to the development and execution of business strategy, ensuring strong financial alignment with operational and commercial objectives
• Drive performance management through KPI development, variance analysis, and clear financial visibility across all sites.
• Promote financial acumen across the leadership teams to ensure disciplined, data-driven decision-making.
• Own the monthly, quarterly and annual financial close processes.
• Evaluate new business opportunities, capital investments, and strategic initiatives to support sustainable expansion.
• Oversee tax, treasury, statutory reporting, and regulatory compliance.
• Partner closely with HQ Finance team to ensure alignment with global policies and reporting standards.
• Lead external audit relationships and ensure successful statutory account preparation.
• Deliver timely, accurate, and insightful financial reporting in accordance with US GAAP and corporate requirements.
• Ensure integrity of financial statements, internal controls, and compliance with corporate governance standards.
• Maintain and continuously improve robust financial systems standard costing processes, and internal controls.
• Identify and drive initiatives to improve operating efficiencies, working capital performance, and profitability.
• Support Lean and continuous improvement initiatives across operations.
• Monitor inventory management, standard costing, and productivity metrics to enhance operational transparency and performance.
• Leverage financial data analytics and system automation to improve reporting quality and efficiency.
• Provide clear objectives, coaching, and performance feedback to build capability and bench strength within the team.
  Promote strong cross-functional collaboration between Finance, Operations, Commercial and Supply Chain teams.

Requirement

• Bachelor’s Degree in Accounting or Finance required; CPA, MBA or equivalent advanced qualification preferred.
• Min 10 years of experience in multinational manufacturing environment ($100m+ turnover).
• Knowledge of US GAAP and experience operating in aSOX-controlled environment.
• Full-spectrum finance expertise including FP&A, controllership, tax, treasury, statutory compliance and internal controls.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 forprivate and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900