Total 3 Manager level Customer Service job vacancies

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

The Accounts Executive (F&B Cost Controller) is responsible for monitoring and controlling food and beverage costs, ensuring accurate inventory management, conducting cost analysis, and maintaining proper financial records. The role supports profitability by identifying cost-saving opportunities, ensuring compliance with company policies, and providing timely financial reports related to F&B operations.

Key Responsibilities

Cost Control & Analysis

• Monitor and control food and beverage costs to ensure alignment with budget and company targets.
• Conduct daily, weekly, and monthly cost analysis for all F&B outlets.
• Prepare food cost, beverage cost, and menu profitability reports.
• Analyze variances between actual and theoretical costs and investigate discrepancies.
• Recommend cost-saving initiatives and process improvements to management.

Inventory Management

• Conduct regular stock counts and inventory audits for food, beverage, and operating supplies.
• Reconcile physical inventory with system records and investigate variances.
• Monitor inventory turnover and stock movement.
• Ensure proper stock control procedures are followed by all F&B outlets and stores.
• Verify inventory adjustments, transfers, spoilage, breakage, and write-offs.

Purchasing & Receiving Control

• Review purchase orders, receiving records, and supplier invoices for accuracy.
• Ensure purchases comply with approved specifications and company policies.
• Verify prices against approved supplier quotations and contracts.
• Monitor market price fluctuations and report significant changes.

Financial Reporting

• Prepare monthly F&B cost reports and management summaries.
• Assist in month-end closing activities related to F&B operations.
• Generate reports on food cost percentage, beverage cost percentage, and consumption trends.
• Support budgeting and forecasting exercises for F&B departments.
• Maintain accurate documentation and filing of cost control records.

Operational Support

• Work closely with the Executive Chef, F&B Manager, Purchasing, Receiving, and Store departments.
• Review recipes, portion controls, and menu costing.
• Ensure standard recipes and pricing structures are updated and maintained.
• Participate in menu engineering and profitability analysis.

Compliance & Audit

• Ensure compliance with internal controls, financial policies, and hotel procedures.
• Support internal and external audit requirements.
• Maintain confidentiality of financial information and records.
• Ensure all documentation is complete and audit-ready.

Requirements

• Diploma or Bachelor's Degree in Accounting, Finance, Hospitality Management, or a related field.
• Minimum 2–4 years of experience in Cost Control, Finance, Accounting, or F&B Cost Management, preferably in the hospitality industry.
• Strong understanding of food and beverage operations and inventory management.
• Proficiency in Microsoft Excel and accounting/POS systems.
• Strong analytical, numerical, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.

Key Performance Indicators (KPIs)

• Food Cost Percentage Achievement
• Beverage Cost Percentage Achievement
• Inventory Variance Accuracy
• Timeliness of Monthly Cost Reports
• Reduction in Cost Leakage and Wastage
• Stock Count Accuracy
• Compliance with Internal Controls and Audit Requirements
• Budget Adherence and Cost Savings Initiatives

• Insurance Plan
• Annual Leave
• Medical Leave
• Long Service Award
• Birthday Leave

Responsible for driving hotel revenue through proactive sales activities, account management, event coordination, and business development. The role focuses on identifying new business opportunities, maintaining strong client relationships, achieving revenue targets, and ensuring seamless execution of events and group bookings while delivering exceptional guest satisfaction.

Key Responsibilities

Sales & Business Development

• Generate new business opportunities through prospecting, networking, cold calling, and sales visits.
• Maintain and grow relationships with existing corporate, government, travel trade, and event clients.
• Develop and implement sales strategies to achieve departmental revenue targets.
• Conduct market research and competitor analysis to identify business opportunities.
• Prepare and present proposals, contracts, and rate agreements to clients.
• Participate in sales calls, site inspections, trade shows, and networking events.
• Negotiate rates and contract terms while maximizing hotel profitability.

Account Management

• Manage and maintain a portfolio of key accounts.
• Ensure regular client engagement and follow-up to secure repeat business.
• Monitor account production and develop action plans to increase revenue.
• Maintain accurate client records and sales activities in the hotel's CRM system.

Events & Group Coordination

• Handle inquiries for meetings, conferences, social events, and group bookings.
• Coordinate event requirements between clients and hotel operational departments.
• Conduct site inspections and pre-event meetings with clients.
• Prepare Banquet Event Orders (BEOs), contracts, and event documentation.
• Ensure all event details are communicated accurately and executed successfully.
• Follow up with clients after events to obtain feedback and future business opportunities.

Revenue Management

• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends and recommend pricing strategies.
• Maximize room, banquet, catering, and ancillary revenue opportunities.
• Prepare sales forecasts, pipeline reports, and business performance updates.

Administration & Reporting

• Maintain accurate sales records and documentation.
• Prepare weekly and monthly sales reports.
• Ensure compliance with company policies, procedures, and brand standards.
• Support budgeting and business planning activities.

Leadership & Team Support (Applicable for Senior Sales Manager / Director of Sales)

• Lead, coach, and mentor sales team members.
• Conduct performance reviews and support staff development.
• Assist in developing annual sales and marketing plans.
• Drive team performance to achieve departmental objectives.
• Collaborate with other department heads to ensure business success.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum 1–8 years of experience in hotel sales, catering sales, events management, or related hospitality roles (depending on position level).
• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Proficient in Microsoft Office and hotel sales systems.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Results-oriented with a proven ability to achieve revenue targets.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• New business acquisition and account growth.
• Client retention and repeat business.
• Event conversion ratio.
• Guest and client satisfaction scores.
• Accuracy and timeliness of reporting and documentation.

• Annual Leave
• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Marriage Leave
• Long Service Award
• Parking Allowance