Total 1,992 Senior Executive level Customer Service job vacancies

Job Description:

· Prepare and cook food

· Evaluate food products to ensure that quality standards are consistently attained

· Ensure good kitchen hygiene and housekeeping duties

· Maintain regular cleaning for all kitchen areas and equipment

· Implementing hygiene policies and examining equipment for cleanliness.

· Designing new recipes, planning menus, and selecting plate presentations.

· Reviewing staffing levels to meet service, operational, and financial objectives.

· Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.

· Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.

· Setting and monitoring performance standards for staff.

· Obtaining feedback on food and service quality, and handling customer problems and complaints.

Job Requirements:

· 4-10 years of experience in F&B industry.

· Advanced knowledge of food professional principles and practices.

· Proficient knowledge of human resources management.

· Excellent communication skills.

Location: Somerset

Working Hours: 8.30-5.30/ Mon - Fri

Key Responsibilities

Seasonal & Factory Buy Support

• Coordinate seasonal and factory buy periods, ensuring timely preparation and communication with partners.
• Share all product line presentations and buying materials with partners ahead of seasonal buys to facilitate informed decision-making.
• Assist partners with queries related to the buying process and product offers.
• Distribute all factory line offers to partners and submit relevant information to the EU team.
• Collect and consolidate feedback on seasonal products from partners for future planning and improvements.
• Share training materials to ensure partners are fully informed and aligned with product and brand strategies.

Sales Order Management

• Upload sales orders (with Sales Team).
• Inform clients about shortages, changes, or delays.
• Track order arrivals at SG warehouse.
• Send stock arrival notices (ZA19 Allocation).

Forecast, Documentation & Shipment Coordination

• Collaborate with the logistics team to prepare outbound forecasts, verify shortages, additions, and changes, and confirm received quantities with the warehouse.
• Manage documentation and approvals, including issuance of prebolla/Sessione, packing lists, Commercial Invoices (CIPL), DDTs, and invoices in coordination with relevant teams.
• Oversee finance and credit control by monitoring Accounts Receivable status for release approvals.
• Coordinate shipment handovers by confirming pickup dates with clients/forwarders, issuing invoices for cargo release, and verifying delivery note receipt from the warehouse.

Import & Export Operations

• Manage import and export processes for Asian partners, including applying for Form D and arranging outgoing distributions.

Reporting

• Prepare weekly, monthly, and ad-hoc business reports to track performance and operations.

Singapore Retail Order Fulfillment & Stock Management

• Manage retail order fulfilment to ensure timely delivery in accordance with instructions.
• Prepare weekly retail reports on new stock updates (pre-orders) for merchandisers.
• Distribute stocks to stores based on Visual Merchandising (VM) guidelines or specific storyline directives.
• Raise new orders and allocate open stock to retail outlets as required.
• Facilitate stock transfers from wholesale to retail upon request.
• Ensure all stock distribution to retail stores is preceded by verification of the corresponding price list.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Summary

Young people today face growing challenges from life online—social media pressure, cyberbullying, online conflicts, screen overuse, and digital fatigue. These stressors affect mental health and emotional well-being but are often overlooked when supporting youth.

This is where TOUCH Cyber Wellness comes in. We help children, youths, and families build mental resilience, emotional regulation skills, and healthy digital habits. Our programmes bridge the gap between mental wellness and cyber wellness—helping individuals navigate online risks while supporting emotional well-being.

As an Executive - Programme (Centre-based), you will manage the daily operations of the Digital Wellness Centre while delivering programmes that help young people and families manage online risks, build emotional resilience, and develop healthy digital habits. You will also oversee the centre’s budgets, resources, and reporting to ensure smooth and effective operations while creating a safe and supportive space for learning and growth.

Key Responsibilities:

1. Centre Operations & Management

• Oversee daily operations, budgets, resources, and reporting for the Digital Wellness Centre.

2. Programme Design, Innovation & Implementation

• Design and deliver programmes that strengthen mental well-being, emotional regulation, and healthy digital habits.
• Develop interactive, learner-focused experiences addressing online risks, digital stress, and emotional challenges.
• Apply research and feedback to keep programmes relevant and effective.

3. Youth Engagement, Outreach and Partnerships

• Build supportive relationships with youths through centre-based activities.
• Deliver workshops and talks for youths, parents, schools, and community groups.
• Develop resources and co-create programmes with schools, community organisations, and partners.

4. Programme Evaluation and Improvement

• Gather feedback, track outcomes, and refine content, delivery, and centre operations based on needs and trends.

Qualifications:

• Bachelor’s degree in Psychology, Social Work, Education, Counselling, or a related field.
• 2–3 years’ experience in youth work, mental health education, teaching, counselling, or programme operations.

Core Competencies & Attributes：

• Proven ability to engage with youths, families, parents, and caregivers.
• Strong understanding of how digital life - including social media, gaming, and online spaces-impacts mental health, emotions, and behaviour.
• Comfortable with operational tasks like budget management, resource planning, and reporting.
• Experience managing operations in a centre or community-based setting.
• Background as an educator, counsellor, youth worker, or mental health practitioner.
• Familiarity with digital wellness, cyber wellness, or integrating technology into mental health or education work.
• Experience with programme evaluation and outcome tracking.
• Skills in developing engaging workshops, presentations, and learning resources.
• Excellent communication, facilitation, and public speaking skills.
• Empathetic, approachable, and skilled in engaging youths and families.
• Creative, adaptable, and able to design meaningful learning experiences.
• Well-organised with strong operational, project management, and coordination skills.

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Available Location

• Oasia Hotel Downtown
  
• The Clan Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

Position: Executive – Inside Sales, Administration and Accounting Support

Working Hours: Mon – Fri, 9am – 6pm

Working location: Kallang Pudding Road (Nearest mrt Mattar)

Salary: $2800 - $3500 (Depending on experience)

Job Description and Responsibilities:

• Order processing, co-ordination and control.

• Prepare costings and quotations and upon approval dispatch the in timely fashion.

• Liaise with factories overseas, scheduling of material procurement, production, quality inspection, shipping and delivery.

• Assist and support the marketing team in planning and forecasting.

• Provide, coordinate and execute customer service and supports.

• Arrange payment via Letter of Credit, Cash against Documents or Wire Transfer.

• Attend to other inside sales and supports matters as and when assigned.

• Process customer orders with high accuracy, ensuring correct pricing, discounts, and margin.

• Monitor sales figures and track revenue performance against targets.

• Coordinate with finance to ensure timely invoicing and payment follow-up.

• Revise pricing structures to maintain profitability while remaining competitive.

• Assist in revenue and COGS forecasting.

Requirements:

• ‘O/A' Levels and/or Polytechnic Diploma in relevant fields of study.

• Minimum 2 years’ experience in handling sales quotations, logistics, customer-service, clerical & administrative functions. Knowledge in international freight forwarding is essential.

• Sales support with solid understanding of pricing, margins, and financial processes.

• Prior knowledge of bookkeeping and accounting principles is preferred.

• Familiar with international trade practices. (Liaising with overseas customers)

• Experience in related field as well as social media platform will be an advantage.

• Relevant experience and knowledge in the hospitality industry.

• Knowledge of Microsoft Office software.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)
OR
Email to : supreme.lydiachieng@gmail.com
The Supreme HR Advisory Pte Ltd
Reg No: R1988890
EA No: 14C7279

Job Summary

Manage and support PB batch job scheduling, execution, and monitoring across project lifecycles. Collaborate with technical teams to resolve issues, produce documentation, and ensure smooth production handover while adhering to regulatory and company standards.

Responsibilities

• Manage PB batch jobs by setting up, scheduling, executing, and monitoring them throughout Development, SIT, and UAT project phases
• Monitor batch job performance and provide operational support by identifying and resolving job failures, overruns, or missed executions
• Document batch job incidents in JIRA and collaborate with developers to investigate root causes and implement solutions
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to ensure smooth and compliant production handover
• Produce clear and comprehensive documentation and conduct knowledge transfer sessions for the production support team after project cutover
• Collaborate closely with developers, system analysts, and architects to design and implement technical solutions that comply with security, regulatory, and architectural standards
• Work on shift schedules, including overnight shifts, to support end-of-day batch execution for PB projects

Required competencies and certifications

• Solid understanding of PB system flow and dependencies to support batch scheduling, execution, and monitoring effectively
• Experience with Temenos Wealthsuite Front Office / Triple’A Plus
• Proficiency in Red Hat Linux, AIX, and Shell scripting for batch job management
• Knowledge of Oracle, Sybase, and SQL databases for data handling and batch processing
• Experience using Control-M for batch job scheduling and automation
• Familiarity with JIRA, Confluence, and Remedy for incident tracking, documentation, and collaboration
• Bachelor’s Degree in Computer Science or related field
• At least 8 years of relevant experience, preferably in a financial institution

Interested- Can apply here or email at ankita.kesari@tangspac.com

Job Purpose
The incumbent is a highly experienced mental health professional who is able to lead a therapeutic team of counsellors, therapists, associates and specialists to provide early identification and intervention services in the areas of psychological assessment, counselling, and support services to vulnerable children/youth and their families.

Job Responsibilities

Functional Responsibilities

• To provide supervision, mentoring and training to clinicians like counsellors, therapists, associates, interns and youth workers.
• To oversee psychological assessments, therapy and counselling services and contributing to programme development
• To coordinate case review of clinicians like counsellors, therapists, associates and specialists.
• To develop individualised treatment plans and provide evidence-based therapies like individual, group, or family therapy.
• To manage complex cases with significant mental health challenges.
• To provide crisis intervention and case management.
• To provide consultations with stakeholders, while remaining involved in the care of the client, revising the treatment protocol as and when needed.
• To conduct talks/workshops on selected mental health topics for the community (e.g. schools, parents, families, peer supporters, volunteers, other social service agencies).
• To carry out work in a professional manner, including protecting the confidentiality of the sessions, and the clients.
• To uphold the ethical practices and legal guidelines relating to client care.
• To maintain detailed clinical records and reports of the client. This includes clients’ personal information, reports and proper documentation of all sessions and clients.
• To ensure flexible working hours, according to the needs of the programmes and clients.
• To work in close collaboration with the other staff of the Home and of the other components of Boys’ Town in matters pertaining to the welfare of the clients.
• To participate in research to advance knowledge and stay current with evidence-based practices and professional standards.
• To present research findings at conferences and contribute to publications.

Managerial Responsibilities

• To assist the Director in maintaining documentation detailing service delivery, audit and governance, outcome measures, community contacts and referrals.
• To lead in roadshows and community programmes in support of children and youth mental health.

Organisational Responsibilities

• To participate actively in all fundraising activities as well as any other commitments that Boys' Town undertakes.
• To work in close collaboration with other staff, department and components of Boys' Town.

The Executive Director and/or his/her representative may assign you any other duties that are within reason for the operation needs of Boys' Town.

Competencies Required

• Planning & Coordinating – able to plan & coordinate
• Communication – verbal & written
• Interpersonal – able to communicate and interact with people, both individually and in group

Job Requirement

• Masters in Counselling.
• Registered Counsellor and Supervisor with the Singapore Association of Counsellors.
• Minimum 5 years of relevant experience.
• Extensive experience in clinical practice with diverse populations.
• Expertise in evidence-based therapies and interventions.
• Excellent oral and written communication skills.
• Possess humility, emotional maturity, empathy and self-reflexive in working with client and with multiple stakeholders.
• Energetic, dynamic and willingness to learn.
• Strong commitment to professional ethics and integrity.
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint.

Job Summary:
We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

Key Responsibilities:
Guest Experience & Service Excellence 

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps. 

• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards. 

• Collaborate with operational teams to identify service-related training needs and improvement opportunities. 

• Support data collection and basic analysis to monitor service quality trends. 

Learning & Development Delivery 

• Design, develop, and deliver training programs including onboarding, service culture, service standards, and product knowledge. 

• Facilitate stand-up training sessions, briefings, and learning tours across Hotels and F&B operations. 

• Support targeted talent development programs such as internships, apprenticeships, and management trainees. 

• Develop learning materials such as presentations, e-learning content, SOPs, and workshop resources. 

Training Operations & Administration 

• Coordinate end-to-end training logistics, including scheduling, venue setup, attendance tracking, and post-training follow-up. 

• Maintain training records, documentation repositories, SOPs, and learning databases. 

• Track training hours and program completion, ensuring timely and accurate updates in learning systems. 
  
• Prepare basic reports and support audits related to training and service excellence initiatives. 

Requirements:

• Diploma or Degree holder, preferably in Hospitality, Hotel Management, or a related field. 
  
• Exposure to learning & development, service excellence, or training coordination functions is an advantage. 

• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. 

• Minimum 1–2 years of experience in the hospitality industry (Hotels, F&B, or related service environments). 

The Senior Programme Executive, with supervisory responsibilities for an Active Ageing Centre (AAC), is accountable for the strategic leadership, operational excellence, and community impact of the AAC. This role encompasses comprehensive centre management, programme innovation, team leadership, and stakeholder engagement to ensure seniors aged 60+ receive high-quality, evidence-based services that promote active and healthy ageing in the community. Role involves both office-based work and community outreach activities and may require occasional evening/weekend work for community events and programmes. 

ROLES & RESPONSIBILITIES
Strategic Leadership & Centre Management

• Develop and execute annual centre strategic plans aligned with Care Corner Seniors Services (CCSS) Active Ageing Group objectives and AIC service requirements
• Ensure compliance with MOH healthcare directives, AIC Terms & Conditions, and regulatory standards.
• Achieve assigned KPIs including participation targets, satisfaction metrics (min. 80%), and attendance goals (min. 30 daily ave.)
• Lead quality improvement initiatives and implement evidence-based practices in active ageing programming
• Manage crisis response and emergency procedures, ensuring staff and client safety protocols are maintained.

Programme Development & Service Delivery

• Design and implement comprehensive programmes across five Active Ageing Programme (AAP) domains: Physical, Cognitive, Social, Learning, and Volunteerism. This includes maintenance of regular weekly programmes across all AAP domains with measurable outcomes and organising of quarterly community events to enhance community integration.
• Source external trainers and facilitators for specialized programmes. Co-facilitate programmes when required.
• Monitor programme effectiveness through participant feedback, attendance data, and outcome measurement.

Community Engagement & Outreach

• Implement targeted outreach strategies to achieve designated senior recruitment targets as per AIC requirements
• Establish and maintain partnerships with community stakeholders. Lead community events and initiatives including block parties and neighbourhood engagement activities
• Achieve annual Ground-up Initiative (GUI) targets with min. 24 sessions engaging 160+ unique seniors
• Represent the centre at community forums, networking events, and inter-agency meetings.

Team Leadership & Development

• Supervise, mentor, and develop programme staff, providing regular performance feedback and identify training needs, professional development opportunities for staff
• Foster a collaborative, inclusive team culture that promotes innovation and continuous improvement
• Manage volunteer recruitment, training, and deployment in accordance with CCSS Volunteer & Community Engagement guidelines

Financial & Resource Management

• Manage annual centre budget. Oversee procurement processes and maintain asset registers.
• Monitor expenses and maintain financial accountability for funded programmes
• Identify funding opportunities and collaborate with corporate donors, sponsors, and grant providers.

Data Management & Reporting

• Maintain accurate client data in Salesforce CRM and other management systems, ensuring confidentiality and PDPA compliance
• Monitor centre KPIs including attendance, participation rates, and programme outcomes. Submit timely reports to internal and external stakeholders (AIC, MOH)
• Conduct regular programme evaluation and prepare improvement recommendations
• Maintain documentation for audit and quality assurance purposes.

Information & Referral Services

• Oversee client intake processes including Community Screening Tool (CST) administration where applicable
• Manage information and referral services for enquiries. Coordinate referrals to appropriate healthcare, social services, and community resources.

QUALIFICATIONS

• Degree in Social Work, Gerontology, Community Development, Psychology, or related field

REQUIREMENTS

• Min. 5 years progressive experience in seniors' services, community development, or healthcare settings or 3 years in supervisory or leadership roles, preferably in AAC or similar community-based settings
• Leadership excellence including team development, performance management, and change leadership
• Programme design and evaluation with understanding of evidence-based practices in active ageing
• Stakeholder engagement with proven ability to build and maintain community partnerships
• Proficiency in Mandarin and/or local dialects to effectively serve diverse senior populations
• Data analysis and reporting with proficiency in Microsoft Office, Salesforce CRM, and data management systems.

WORK LOCATION: Toa Payoh

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at joinus@carecorner.org.sg.

Employment Type

Contract (3 + 3 Months, Convertible)

Job Summary

Support the operations of a patient liaison centre, ensuring smooth coordination of patient services, appointments, and VIP engagements. Work closely with stakeholders to deliver high service standards and operational efficiency.

Key Responsibilities

• Support daily operations including patient appointments, admissions, and liaison services
• Coordinate VIP/VVIP patient journeys and visits with internal stakeholders
• Supervise and guide frontline operations staff
• Review and improve workflows to enhance service quality and efficiency
• Handle service issues, complaints, and implement service recovery
• Support reporting, data tracking, and operational analysis
• Participate in projects and initiatives to improve patient experience
• Perform frontline duties when required
• Support 24/7 on-call rotation

Requirements

• Bachelor’s Degree in any discipline
• 2–3 years of experience in healthcare or service-related roles

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

To ensure clients’ enquiries, escalations and appeals for the long-term care schemes are responded and managed in a timely and client-centric manner

• Handle enquiries and coordinate with stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised
• Process appeals and back payments accurately
• Maintain a 100% accuracy in administrative functions and generate letter reports within the time frame given
• Ensure clients’ requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.
• Ad hoc projects which may be assigned by supervisor

Job Requirements

• Degree in any discipline with 1 year of experience in customer service or Diploma with 5 years of relevant experience
• Good analytical, writing and interpersonal communication skills
• Excellent customer service and interpersonal skills
• Meticulous and inquisitive attitude with strong follow-up skills
• Team player with high level of initiative and able to work independently and under pressure.
• Proficiency in Microsoft Office