Total 81 job vacancies in Pasig, Metro Manila

• Own and manage Cricut’s marketplace operations across Asia, including Shopee, Lazada,
Amazon, and Rakuten
• Drive revenue growth through optimization of product listings, pricing, promotions, and
assortment
• Execute and optimize marketplace campaigns (e.g., 9.9, 11.11, flash sales, bundles,
vouchers)
• Manage and scale marketplace advertising, including campaign setup, keyword strategy, bid
optimization, and ROAS improvement
• Optimize PDPs (titles, keywords, images, and content) to improve search visibility and
conversion rates
• Build best practices and playbooks to standardize execution across markets
• Partner with in-market teams to localize content, keywords, and campaigns for non-English
markets
• Analyze performance across platforms and implement improvements to drive traffic,
conversion, and revenue
• Ensure strong platform hygiene, including stock accuracy, listing quality, and issue resolution
• Collaborate with cross-functional stakeholders including marketing, content, product, and
regional teams
• Manage a high volume of activity and prioritize effectively to deliver results on time
• Communicate performance, insights, best practices and actions clearly to stakeholders

Get to Know the Team

The Regional Market Insights Team helps influence Grab's strategic and operational decisions by offering insights on industry developments and competitive dynamics. We evaluate the landscape through diverse lenses and complement traditional market research and analysis with innovative techniques. Our team comprises individuals from varied backgrounds, each bringing a unique set of experiences and skills to the table. If you excel at teamwork, proactive, and is comfortable working in a solutions-oriented environment, you would grow in this role.

Get to Know the Role

You will be in a position of Competitive Strategy. You will gather raw market data, interpreting intel and data collected and translating it into relevant recommendations that shape Grab's operational direction.

You will be directly reporting to the Head, Market Insights.

The Critical Tasks You Will Perform

• Conduct comprehensive competitive landscape analysis by:
  • Interpret trends and insights derived from quantitative data and performance metrics.
  • Monitor industry developments and activities to identify important movements and opportunities.
  • Perform financial analysis of main industry players to gain a deeper understanding of their market positioning and strategies.
  • Synthesize observations and insights, crafting strategic narratives that connect the dots across the competitive landscape.
• Assess potential threats and opportunities, providing strategic recommendations to drive Grab's strategic and operational decision-making processes.
• Lead and manage a small team responsible for designing, implementing, and ensuring the accuracy of data collection and validation workflows.
• Drive interdepartmental collaboration by managing projects and aligning objectives across multiple teams and departments.

Responsible to audit and verify all revenue transactions, record them and prepare daily and monthly sales and other reports for management according to hotel policies and procedures.

Prepares the Daily Revenue Report for management on a timely basis

Check revenue documents and verify against revenue sheets

Check and Review Guest Check, Folios, Vouchers, and other related supporting documents submitted by Outlets, Front Office and other operating departments as to its completeness and correctness of entries as reflected in the detailed journal report of the Opera cloud

Ensure that credit card postings and payments are reconciled

Upload Opera Cloud reports to Sun System daily.

Monitors issuance of Official Receipts and ensures that it is used in sequence and lost and void receipts are reported.

Perform other duties that may be assigned by the management

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks. 

WHAT YOU WILL DO 

• Prepare financial statements, NAV reports, and other deliverables using prescribed guidelines
• Ensure accuracy and timeliness of work within established standards and following detailed checklists
• Apply relevant accounting standards and requirements as directed
• Follow quality control processes and risk management protocols
• Build knowledge of clients specific requirements and industry practices
• Process and maintain accurate fund books and records
• Perform daily bookkeeping and prepare periodic financial reports
• Process routine capital calls, distributions, and investor notices
• Identify and report potential operational risks to manager
• Conduct self-reviews to maintain quality standards
• Assist in documenting standard operating procedures and to follow the agreed upon standard operating procedures
• Track work progress through timesheet completion
• Participate in required training programs and in process improvement initiatives
• Perform other related duties as assigned for role and business needs

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Born in Singapore, Stranger Soccer is now open in 10+ cities around the world, with over 100,000 games run. We continue to grow and are accepting applications from license partners who want to bring Stranger Soccer to their city. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

The Junior Data Engineer will play a crucial role in building and maintaining the data foundations that support analytics,

reporting, and machine learning initiatives. This role is responsible for helping transform raw data from multiple sources into

reliable, high-quality, and business-ready datasets that enable better decision-making across the organization.

Working closely with data engineers, data analysts, and ML engineers, the Junior Data Engineer will support the

development of data pipelines, data quality processes, and monitoring practices in a cloud-based environment. This role is

ideal for someone eager to grow in data engineering, contribute to production-grade data solutions, and continuously learn

modern tools, processes, and best practices.

What you’ll be doing:

● Develop, maintain, and optimize ETL/ELT data pipelines using SQL and Python

● Collect and integrate data from multiple sources, including batch and near real-time systems

● Transform raw data into clean, validated, and business-ready datasets for analytics and machine learning use cases

● Implement data quality checks, validation, and QA processes to ensure data accuracy and reliability

● Write, test, and maintain SQL and Python code to support scalable and dependable data workflows

● Monitor data pipelines and assist in incident investigation, incident management, troubleshooting, and resolution

● Collaborate with data analysts, ML engineers, and other stakeholders to support evolving data requirements

● Contribute to documentation, knowledge sharing, and continuous improvement of data engineering practices

Technical Skills

• Basic experience with cloud platforms (GCP preferred)

• Working knowledge of SQL and Python

• Exposure to ETL/ELT concepts and data pipeline development

• Familiarity with version control (Git)

• Basic understanding of DevOps practices, such as:

CI/CD pipelines

Infrastructure as Code (e.g., Terraform)

● Awareness of agile software development methodologies

Operational Knowledge

● Familiarity with incident management concepts, such as monitoring,

alerting, and issue escalation in production systems

● Willingness to learn monitoring, alerting, and production support

practices

Soft Skills

● Clear and effective communication skills

● Ability to collaborate with cross-functional teams

● Adaptable and eager to learn new tools and technologies

● Good problem-solving mindset and attention to detail

Why join Angkas?

• Freedom of work
• Work-life balance
• Free meals and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks. 

WHAT YOU WILL DO 

• Prepare basic financial statements and NAV calculations and other deliverables using prescribed guidelines with guidance 
• Support daily fund accounting operations following established procedures 
• Maintain accurate and timely processing of accounting transactions 
• Follow quality control processes and risk mitigation efforts 
• Develop knowledge of client-specific requirements and deliverables 

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

jetfuel.agency’s team is seeking a part-time bookkeeper to join the finance team. The purpose of the Bookkeeper role is to support the financial operations of jetfuel.agency by maintaining accurate financial records and books, managing cash flow, and ensuring smooth financial transactions.

The Bookkeeper collaborates with accountants and other team members to ensure financial accuracy, compliance, and effective financial operations. This position is fully remote and will involve regular weekly and monthly calls. This is a part-time role that has the potential to turn into a full-time one.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

We’re looking for a strategic and results-driven Trade Marketing Lead to drive the execution of impactful trade marketing initiatives that strengthen brand presence and deliver business growth. This role will be responsible for developing and implementing trade marketing strategies, managing go-to-market plans, and collaborating closely with sales and marketing teams to maximize performance across channels.

• Develop and implement comprehensive trade marketing strategies aligned with overall sales and marketing objectives
• Build strong relationships with key partners and identify new revenue and cost-efficiency opportunities
• Plan and execute go-to-market strategies, including identifying and launching promotional initiatives
• Manage and allocate trade marketing budgets, including Advertising & Promotion (A&P) spend across channels
• Collaborate with marketing teams to translate brand strategies into regional and tactical executions
• Create commercial toolkits such as sell-in materials and in-store (POS) assets for partners and sales teams
• Lead channel-specific marketing strategies and execution across assigned regions and locations
• Conceptualize and roll out impactful in-store campaigns and trade activations
• Work closely with P&Ls to segment customer bases and optimize channel strategies for maximum ROI
• Monitor and enhance brand presence through effective in-store execution, tracking, and continuous improvement
• Conduct regular fieldwork and sales visits to ensure brand visibility, compliance, and program effectiveness

Must Haves

• Bachelor's degree in any relevant field
• Experience in an advertising agency or a related field is preferred.
• Strong stakeholder management and ability to build effective working relationships
• Ability to generate actionable insights from data and translate them into business strategies
• Deep understanding of customer segmentation and channel optimization
• Strong commercial mindset with experience in managing budgets and P&Ls
• Capability to manage multiple projects and priorities in a fast-paced environment
• Adaptability in planning and execution to continuously optimize results

Core Competencies

• Customer First: Puts customer needs at the center of decisions and delivers solutions that enhance overall experience
• Market-Driven Innovation: Leverages market insights to drive creative and impactful marketing initiatives
• Collaborative Teamwork: Works effectively across teams to achieve shared goals and deliver results
• Decision Making & Accountability: Makes sound, data-driven decisions and takes ownership of outcomes
• Results Orientation: Focuses on delivering measurable business impact and consistently achieving targets
• Self-Leadership: Demonstrates initiative, resilience, and a strong drive for continuous improvement
• Strategic & Business Acumen: Understands the broader business landscape and translates strategy into actionable plans
• Planning & Execution Excellence: Effectively organizes resources and executes plans with precision and efficiency
• Change Leadership: Navigates ambiguity and leads change with confidence and adaptability
• People Leadership: Inspires, develops, and empowers teams to deliver high performance and strong results

Join SAVii: Transforming Employee Wellness Across Emerging Markets

About SAVii

SAVii is the leading financial wellness platform in the Philippines, dedicated to revolutionizing the employee benefits landscape. Founded in 2017, we provide 360-degree salary-linked wellness services that empower HR leaders to support their teams' financial health.

Important Note for Applicants:

SAVii was recently acquired by GoTyme Bank, the country’s fastest-growing digital bank. While this position is hosted on the GoTyme Bank career page, you are applying specifically for a role within the SAVii organization. This partnership allows us to leverage GoTyme’s banking infrastructure to further our mission of financial inclusion.

Our Culture

At SAVii, we operate under a remote-first philosophy, prioritizing results and employee well-being. We foster a culture of collaboration, respect, and continuous professional growth. Our environment is fast-paced and execution-oriented, designed for individuals who are comfortable challenging the status quo and taking ownership of their contributions.

Your Impact: Key Responsibilities

As a Compensation & Benefits Officer, you will be responsible for overseeing the administration of employee compensation and benefits, ensuring all packages and policies are aligned with the organization’s strategic goals. Your impact includes:

• Payroll & Finance Support: Validate monthly payroll data (new hires, exits, revisions) for submission to providers. Review outputs for discrepancies and sanitize data for Finance team accounting.
• Final Pay Processing: Manage full and final settlements for separated employees, including leave encashment, gratuity, and bonuses.
• Benefits Administration: Manage statutory benefits (EPF, ESI, gratuity) and monitor vendor performance and policy renewals.
• HRIS & Documentation: Maintain accurate records within BambooHR and support POSH-related documentation and internal committee coordination.
• Compliance: Ensure strict adherence to Indian labor laws (Bonus Act, Shops & Establishments, etc.) and support statutory audits.
• Vendor Coordination: Act as the primary liaison for external payroll, insurance, and benefit vendors to resolve service issues.

Qualifications: Skills & Experience

We are seeking candidates with the following credentials:

• Bachelor’s degree in Finance, Accounting, or a related field.
• Extensive experience in compensation and benefits processing and benefits administration.
• In-depth knowledge of current Indian labor rules, regulations, and statutory requirements.
• High proficiency in MS Excel and experience managing HRIS platforms (specifically BambooHR).
• Strong quantitative and analytical skills with high attention to detail.

Why Join SAVii?

Joining SAVii means contributing to a platform that directly improves the lives of thousands of employees. We offer a competitive benefits package, flexible work arrangements, and a professional environment that encourages diversity and innovation.

Commitment to Diversity & Inclusion

SAVii is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and believe that a diverse range of perspectives is essential to our success as a fintech leader.

Application Process

If you are a driven professional looking to make a meaningful impact in the financial wellness space, we invite you to apply.

THIS ROLE 

A junior position responsible for handling low to moderate complexity AML/KYC and FATCA matters 
with moderate supervision. This role independently executes standard compliance activities while 
developing deeper understanding of regulatory requirements and risk assessment procedures.

WHAT YOU WILL DO 
Core Responsibilities:

• Execute standard AML/KYC processes
• Perform basic risk assessments
• Maintain regulatory documentation
• Support client communication
• Monitor compliance requirements
• Process FATCA/CRS documentation
• Ensure data accuracy and completeness

Tasks:

• Review KYC documentation for completeness
• Process standard investor onboarding files
• Monitor compliance deadlines
• Validate FATCA classifications
• Verify GIINs against IRS records
• Prepare regulatory reports
• Maintain tracking systems
• Handle routine client queries
• Process periodic reviews
• Document compliance findings
• Follow escalation procedures
• Perform other related duties as assigned for role and business needs

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

THIS ROLE 

A junior position responsible for handling low to moderate complexity AML/KYC and FATCA matters 
with moderate supervision. This role independently executes standard compliance activities while 
developing deeper understanding of regulatory requirements and risk assessment procedures.

WHAT YOU WILL DO 
Core Responsibilities:

• Execute standard AML/KYC processes
• Perform basic risk assessments
• Maintain regulatory documentation
• Support client communication
• Monitor compliance requirements
• Process FATCA/CRS documentation
• Ensure data accuracy and completeness

Tasks:

• Review KYC documentation for completeness
• Process standard investor onboarding files
• Monitor compliance deadlines
• Validate FATCA classifications
• Verify GIINs against IRS records
• Prepare regulatory reports
• Maintain tracking systems
• Handle routine client queries
• Process periodic reviews
• Document compliance findings
• Follow escalation procedures
• Perform other related duties as assigned for role and business needs

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

THIS ROLE:

In this entry-level corporate secretarial position, you will be responsible for delivering basic corporate secretarial services under supervision. You will focus on standardized processes and routine administrative operations while developing core competencies. You will handle low-complexity tasks within established frameworks.

WHAT WILL YOU DO:

• You will execute basic corporate secretarial tasks following established procedures
• You will maintain accurate documentation and records within defined guidelines
• You will support routine administrative operations with guidance and follow quality control processes and compliance requirements
• You will develop understanding of basic corporate secretarial requirements and draft basic minutes and board papers using template
• You will process routine regulatory filings with relevant authorities and update and maintain statutory books and records
• You conduct basic file reviews following checklists and support document preparation for meetings
• Maintain client databases with guidance and monitor basic statutory deadlines
• You will respond to routine administrative queries and complete detailed operational checklists

WHAT WE OFFER 

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning 
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.