Total 2,491 job vacancies in D26 Upper Thomson, Springleaf

Job Summary

Seeking Maintenance System Engineer to perform installation, maintenance, and troubleshooting of electronic and network systems, ensuring system uptime and client satisfaction.

Mandatory Skill-set

• ITE/Diploma/Degree in Electrical/Electronic Engineering, Infocomm, Computer Science, Mechanical Engineering, or a related field;
• Must have 2 years of experience in system implementation, maintenance, or similar technical roles;
• Must have experience in operating, upgrading, and maintaining Windows Server and Linux systems;
• Provide 24×7 hands-on installation, maintenance, and troubleshooting of end devices and central equipment, ensuring system uptime
• Strong understanding of the full software lifecycle — from deployment to maintenance;
• Excellent troubleshooting and fault analysis skills for system and network issues;
• Familiar with site installation practices, project cycles, and preventive maintenance;
• Strong communication, initiative, and problem-solving abilities;
• Knowledge of project management tools (e.g., Microsoft Project) is an advantage
• Customer-oriented with the ability to manage expectations and deliver quality support.

Desired Skill-set

• Experience with security system integration, site safety practices, and industrial standard;
• Practical knowledge in cable routing design and updating technical drawings.

Responsibilities

• Install, maintain, and troubleshoot end devices and central equipment, ensuring system uptime;
• Respond to client service requests and provide on-site support when needed;
• Prepare quotations, execute Variation Orders, and manage ad-hoc service works.
• Read construction drawings, plan cable routing, and update as-built documentation.
• Coordinate with clients, consultants, contractors, and subcontractors on installation and commissioning.
• Perform system updates, patching, and vulnerability remediation under guidance.
• Support contract administration, reporting, billing, and maintenance documentation.
• Ensure compliance with industrial standards, safety regulations, and maintain high service quality.
• Maintain strong client relationships and provide regular updates on maintenance activities.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest. 

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website(https://www.sciente.com/privacy-policy). 

Confidentiality is assured, and only shortlisted candidates will be notified for interviews. 

EA Licence No. 07C5639 

Job Title: Operational Resilience Analyst
Monthly Salary: $9,000 – $12,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Map important business services to underlying technology stacks
• Define and document impact tolerances for critical business services
• Identify single points of failure and concentration risks
• Conduct scenario testing to validate resilience capabilities
• Assess resilience gaps and drive remediation plans
• Prepare reports for management and regulatory submission
• Stay current with regulatory requirements (MAS Guidelines on Business Continuity Management)
• Facilitate workshops with business and technology stakeholders
• Support integration of resilience into change management processes
• Continuously improve operational resilience framework and practices
• Maintain a resilience dashboard with key metrics
• Coordinate with internal audit and compliance teams

Job Requirements

• Bachelor's Degree in Business, Risk Management, or Information Technology
• Minimum 7 years of experience in operational resilience or business continuity
• MBCI (Member of BCI) or CBCP certification required
• Experience with MAS regulations and guidelines
• Strong understanding of technology dependencies and risk assessment
• Excellent analytical and documentation skills
• Experience with resilience management tools (Fusion, Castell, or similar)
• Proven track record of successful regulatory engagement
• Ability to influence senior stakeholders
• Singaporeans and PRs are encouraged to apply.

[Order Number: 1093116]

Responsibilities:

• Provide pre-sales technical support on assigned cybersecurity products to customers and partners.
• Collaborate with the Sales team to develop and position solutions for market selling and customer proposals.
• Understand customer IT/Security infrastructure and business requirements.
• Perform strategic cybersecurity solution selling.
• Demonstrate cybersecurity solutions.
• Conduct proof of concept for proposed cybersecurity solutions and network performance solutions.
• Work with solution vendors on business solution proposals and attend to RFI/RFP design, compliance, and clarifications.
• Develop design guidelines and recommend improvements to customers on assigned cybersecurity products.
• Perform in-house lab tests to validate customer proof-of-concept setups, endpoint/network designs, and endpoint/network deployments using new products and features.
• Stay updated on competitive solutions, products, and services.
• Provide enablement training for partners' internal post-sales engineers on product/technology knowledge.
• Conduct routine updates on new products/technologies to internal sales staff.
• Maintain good rapport with customers and vendors.

Requirements:

• Minimum 1 year of experience in pre-sales activities for large enterprises or government sectors, or related fields. Candidates with several years of experience in delivering and implementing cybersecurity technology and solutions, and open to embarking on a pre-sales consultant role, are welcome to apply.
• Strong knowledge and understanding of the security industry.
• Ready to perform demos and presentations on product expertise in key security technologies.
• Possess good technical knowledge in internet architecture, network infrastructure, software-defined networks, network performance tools and solutions, UNIX, Windows, VMware, and security covering endpoint, email, web, and cloud.
• Ability to design an architecture and write proposals.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Scope:

• Provide supervision services for all Architectural works to ensure that contractors complies with contract/authorities'/agencies' requirements

• Oversee the Architectural team and personnel

• Provide all necessary endorsement

• Review all drawings and specifications and highlight any discrepancies, non-workable and/or missing details to OIC and the QP(D)s and QP(S)

• Review and comment on all construction method statements, risk assessmentsfor works, workplans, design for safety (DfS) workshop and SOP proposals

• Provide all relevant endorsements required by authorities/agencies/client

• Assist QPD for application of TOP and CSC

• Prepare site supervision plan and supervise all works directed by OIC

• Monitor project progress to ensure timely completion and prepare necessary site progress and status report for update to client

• Adhere to regulations and requirements of all stakeholders for any supervision work while ensuring proper supervision

• Monitor contractors' safety performance and participate actively in site safety management

• Conduct roving safety inspections, emergency & incident response and facts finding

• Report any accident/incident/near miss on site

Requirements

• Minimum 8 years of experience , of which at least 5 years in major construction works in buildings, architectural and fitting out works
• possess degree recognised by BOA
• Conversant with statutory code and requirements for site supervision, quality control procedures, construction administration and submission of progress report
• Strong leadership skills
• Familiar with all procedures in the Workplace Safety & Health Manual
• 5.5 work week (44 hours/week)

Job Summary

We are seeking a Lead / Senior Cybersecurity Governance Specialist to join the CISO Office, responsible for shaping and driving enterprise-wide cybersecurity governance, risk management, and security architecture standards across a large, complex organisation.

Mandatory Skill-set

• 10–12 years of experience in Cybersecurity GRC, Information Security Risk Management, or Security Architecture, with exposure to large, complex enterprise environments;
• Proven ability to manage cybersecurity risks across enterprise IT, cloud platforms, and large-scale digital systems;
• Must have strong knowledge of security governance frameworks, including Singapore Government policies (e.g., IM on IT Management), NIST, and ISO 27001;
• Must have strong expertise in risk assessment methodologies (e.g., TVRA) and translating technical vulnerabilities into business risk;
• Deep understanding of Zero Trust Architecture (ZTA) and modern cybersecurity technologies such as Firewalls, EDR, IAM, SIEM, CSPM, CWPP, CASB, and secrets management;
• Ability to map defensive controls to the MITRE ATT&CK framework, with solid understanding of offensive security concepts and threat actor TTPs;
• Excellent stakeholder management, communication, and presentation skills, with the ability to influence senior leadership;
• Strong analytical and critical thinking skills to identify systemic security issues and drive continuous improvement.

Desired Skill-set

• Exposure to Operational Technology (OT) and Industrial Control Systems (ICS) security environments;
• Hands-on experience with manual and automated security testing and assessment tools;
• Professional cybersecurity certifications such as CISM, CRISC, CISSP, OSWE, with OSCP as a good-to-have;
• Experience working within large-scale government, regulated, or critical infrastructure environments;
• Familiarity with advanced threat intelligence, attack simulation, and adversary emulation concepts.

Responsibilities

• Establish and maintain organisation-wide cybersecurity risk registers as living artefacts reflecting real-time threats and project risks;
• Lead and facilitate risk discussions with senior management, CIOs, and agency leaders, translating technical risks into business and operational impact;
• Develop and implement consistent risk analysis frameworks that enable informed risk-taking and innovation;
• Embed cybersecurity risk management across the full system lifecycle, from design to deployment and operations;
• Define and govern unified Threat Risk Assessment (TRA) standards across cloud, web applications, and OT/ICS environments;
• Establish SOPs for Crown Jewel identification, critical information asset classification, and comprehensive threat modelling;
• Standardise and govern security controls to ensure technical effectiveness beyond baseline compliance;
• Lead the development and execution of a Zero Trust Architecture (ZTA) roadmap, including identity-based security and micro-segmentation;
• Provide security architecture and GRC advisory for high-impact and critical digital systems;
• Evaluate and govern security technologies to ensure continued effectiveness against evolving threats;
• Establish and manage third-party and software supply chain risk management frameworks;
• Define standards to assess vendor cyber resilience and manage risks from open-source and third-party dependencies;
• Drive continuous audit readiness, oversee closure of audit findings, and ensure root-cause remediation;
• Analyse audit trends to identify systemic security weaknesses and implement proactive improvements;
• Partner with CIOs, CISOs, and project owners to build a proactive, risk-informed security culture;
• Track evolving threat actor TTPs and emerging technologies, periodically reviewing the effectiveness of security controls.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Perform all roles and responsibilities required of site supervisors under BCA
• Supervise timely execution of the works and maintain quality control and ensure that works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• Check all drawings and specifications to ensure that works are carried out in accordance with approved plans for discrepancies and report to OIC
• check on quality of works, materials and samples delivered to site, take measures to rectify any non-compliance and report to OIC on any materials not conforming to specifications
• prepare defect lists, monitor progress of rectification works and ensure all defects are satisfactorily rectified
• Supervise works to comply with statutory requirements and specifications
• Ensure that structural elements or critical works are being carried out in accordance with approved plans
• Attend site, progress, variation, QAQC and coordination meetings and to keep proper minutes of these meetings
• Help resolve main contractors' queries and coordinate the works with other contractors
• Inspect and assist with handing/taking over of completed works by other contracts
• Ensure that proper and updated records of all works are kept
• Carry out coordination of all building and M&E Services
• Working with the safety team, ensure that safety on site maintains at a maximum level
• Any other adhoc duties

Criteria

• RTO-M&E shall possess a Diploma in Mechanical or Electrical Engineering from a Polytechnic or equivalent;
• Min 5 years of relevant experience as RTO (M&E), of which at least 2 years shall be involved in the supervision of airfield systems, utilities, fuel hydrant, building services, and security systems;
• Shift work, including night shift.
• Have a valid 2026 RTO Certification accredited by IES

#01

Possess Diploma/ Degree in Civil/ Construction Technology

Supervise building construction works

Familiar with steel structure fabrication and erection

Familiar with construction site WSH rules and regulation

Able to communicate simple english

Possess Building Construction Supervisor Safety (BCSS) certificate is an advantage

Class 3 driving license will be an added advantage

Work at height supervisor (WAH) certificate preferred

Scissors lift/ boom lift certificate an advantage

Job Description & Requirements:

• Control incoming and outgoing project records in accordance with established procedures
• Duplicate and distribute documents
• Facilitate timely document review, approval and documentation in an effective and efficient manner
• Control all aspects of documentation throughout project's life cycle including:
• Catalogue, post, distribute, track and compile hard and softcopy documents at all project stages
• Assist project team by coordinating document status and distribution
• Audit documents to ensure that project files are current and all stakeholders are adopting the prescribed documentation protocol
• Ensure Project Documental Control policies and procedures to assist in maintaining a current and organized project document management system
• Provide support for change control and document control processes for the project
• Track all documents correspondences and transactions
• file and archive documentation to facilitate easy retrieval
• Assist completion of requests, searches and queries
• Prepare and handover all final as-built documentation

Criteria:

• Minimum O levels certificate or equivalent
• at least 5 years of relevant working experience in registry and document management
• Good document control skills; knowledge on ISO 9001 standards will be preferred
• Good working knowledge of MS Office and adept at spreadsheets and file management systems
• Prior experience with Project Information Management and Electronic Document Management Systems (EDMS)
• Working hours: Monday - Friday, 8:30am - 6pm

Our office looking for an office assistant with min 5 years of relevant experience.

Jobs and the duties:

• Office administration support
• Handle emails and phone calls
• Filing and document management
• Data entry and record keeping
• Schedule appointments and meetings
• Prepare reports and correspondence
• Coordinate office operations
• Support HR and accounts tasks
• Customer service assistance
• Maintain office supplies and inventory etc.

Preferred competencies and qualifications

• Previous experience in office administration, data entry, or related roles to support operational efficiency
• Proficiency in Microsoft Office (Word and Excel)
• High attention to detail to ensure accuracy in handling numbers and inventory data
• Excellent written and verbal communication skills to maintain professional correspondence
• Positive, team-oriented mindset with the ability to multitask effectively in a fast-paced environment

[Job Order: 1595394]

• Handle month‑end closing activities, including preparation and reviewing of journals, and preparation of monthly balance sheet schedules.
• Prepare monthly consolidated financial analysis and three‑month forecasts for management review, ensuring accuracy in reporting.
• Assist in J‑SOX audit activities by coordinating with internal members, assessors, and testers, submission of audit results, and support external audit matters.
• Conduct annual fixed asset physical verification and manage assets additions/disposals.
• Assist with audit requests and compliance documentation.
• Assist with monthly and ad-hoc HQ reporting.
• Provide support for office administrative matters.
• Handle company car maintenance and car leasing–related matters.
• Handle office maintenance, including office cleaning, quarterly stationery and grocery supplies, and courier arrangements.
• Any other ad-hoc duties as assigned.

Job Requirement

• Minimum of 2 years of accounting experience handling a full set of accounts.
• Diploma in Accounting or professional qualification.
• Business-level proficiency or higher in English to liaise effectively with English-speaking stakeholders.

Please include the following for us to conduct an effective job matching for you:

·      Earliest availability date/notice period

·      Expected &Last drawn salary

To Apply, please kindly email your updatedresume to cv_victoria@goodjobcreations.com.sg 

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updatedto our resume bank for future opportunities. 

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Victoria Loh Jie Li

EA Personnel Reg. No.: R1330197

EA Licence No.: 07C5771

#SCR-victoria-loh

The Senior Associate is responsible for supporting the operational, administrative, and financial functions of SORC to ensure the effective and timely delivery of departmental projects. This role focuses on maintaining high standards in image and dataset management through structured quality reviews, basic annotation and data extraction, and systematic consolidation of project information to ensure accuracy, consistency, and accessibility.

Job Responsibilities:

• Secretariat and Administrative Support: coordination and facilitation of meetings, preparation and documentation of minutes and follow-up on action items, manage documentation, filing systems, and departmental records

• Operational Support: perform image quality reviews, basic annotation, and data extraction to ensure accuracy and consistency, consolidate and manage project datasets and organise records, tracking SOP adherence, and ensuring audit readiness

• Financial, Procurement and Contractual Support: support financial processes including invoicing, expense tracking, and budget submission preparation, assist in procurement activities and ensure proper documentation and compliance with policies, maintain contract documentation and filing

• Stakeholder Management: liaise with internal and external stakeholders to support project and operational requirements, facilitate smooth communication and coordination across teams.

• Other job duties that may assigned by the team or supervisors.

*On-the-job training will be provided, and the candidate must be willing to travel to our Main Centre at Outram Park for training or work purposes when required

Job Requirements:

• Minimum Diploma level holder, fresh Diploma graduate are welcome to apply

• Preferably in Business Studies or Business Management field

• Intermediate computer skills, familiar with use of computers and proficient in Microsoft Office applications

• 1 year working experience in Business or Healthcare administration is preferred

• Good organisational and documentation capabilities

• Good communication and stakeholder engagement skills

Clinic Manager

Clinic Manager | InnerSkin Medical Aesthetic Clinic | Novena

Job Highlights

• Attractive earning potential: S$4,500 – S$11,000/month
• High-performing managers may earn S$12,000+
• Basic salary + Incentives 
• Pioneer leadership role in a new premium medical aesthetic clinic
• Doctor-led clinic with strong focus on patient trust and long-term skin results
• Career growth opportunity as InnerSkin expands into a multi-clinic brand
• Convenient location at United Square, Novena

About InnerSkin

InnerSkin Medical Aesthetic Clinic is a doctor-led medical aesthetic clinic focused on skin regeneration, skin longevity, and personalised treatment planning.

Our concept is built around improving skin quality from within through evidence-based treatments, advanced technology, medical injectables, and long-term skin programmes.

We are looking for a strong Clinic Manager to lead the launch and daily operations of our first clinic at United Square.

This role is ideal for someone who is hands-on, commercially strong, service-oriented, and excited to grow with a new premium aesthetic clinic brand.

Role Overview

The Clinic Manager will be responsible for daily clinic operations, patient experience, team leadership, sales performance, service standards, and overall clinic presentation.

You will work closely with the Medical Director, doctors, consultants, and therapists to ensure the clinic runs smoothly and patients receive a premium, trusted experience.

Key Responsibilities

Clinic Operations

• Manage the day-to-day operations of the clinic
• Oversee appointment flow, doctor schedules, treatment room readiness, and patient waiting time
• Ensure the clinic environment is clean, calm, premium, and consistent with the InnerSkin brand
• Manage rostering, attendance, leave planning, and daily manpower deployment
• Ensure smooth coordination between doctors, consultants, therapists, and front desk

Sales & Business Performance

• Drive monthly clinic revenue and sales targets
• Monitor enquiries, consultation conversion, package sales, treatment utilisation, and patient retention
• Guide consultants in ethical, doctor-led treatment recommendations
• Support the team in achieving both personal and clinic sales targets
• Review daily sales performance and identify areas for improvement

Patient Experience

• Ensure every patient receives warm, professional, and clear communication
• Handle feedback, complaints, and service recovery with professionalism
• Maintain high standards of aftercare follow-up and patient relationship management
• Promote a no-hard-selling culture focused on patient trust and long-term results

Team Leadership

• Lead, train, and motivate consultants, therapists, and front desk staff
• Conduct daily briefings and regular team coaching
• Build a positive, accountable, and performance-driven clinic culture
• Set clear service, sales, and grooming standards for the team
• Support staff development and career progression

Inventory & Administration

• Monitor stock levels for consumables, skincare products, injectables, and clinic supplies
• Coordinate with suppliers and ensure proper documentation of stock movement
• Ensure accurate billing, payment collection, patient records, consent forms, and clinic reports
• Support compliance with clinic protocols, safety standards, and medical documentation requirements

Requirements

• Minimum 2–3 years of experience in aesthetic clinic, beauty, wellness, healthcare, luxury retail, or service-related industries
• Prior experience in clinic management or team leadership is preferred
• Strong sales, leadership, and customer service skills
• Able to manage clinic targets while maintaining excellent patient experience
• Professional, well-groomed, organised, and detail-oriented
• Good communication skills in English
• Mandarin or other languages will be an advantage
• Able to work retail hours and weekends

Ideal Candidate

We are looking for someone who is:

• Able to sell through trust, education, and long-term relationship building
• Confident in leading a team
• Good at solving problems and handling patient feedback
• Comfortable working closely with doctors
• Passionate about aesthetics, service, and premium patient care
• Interested in growing into a senior leadership role as the company expands

Remuneration

Basic salary: From S$4,500/month, depending on experience
Expected income: S$4,500 – S$11,000/month
High-performing managers: S$12,000+/month

Package includes:

• Basic salary
• Personal sales commission
• Clinic revenue incentive
• Service quality bonus
• Team performance bonus
• Training and career development
• Annual leave

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Why join us?

• 5-day work week (Mon - Fri, 8am to 5:30pm or 8.30am to 6pm)
• KPI incentives
• Training provided

What is your mission?

• Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• GCE 'A' Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Additional information

• This position will be in a call centre environment
• Mobile phones/recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future —starting with yours.

Top reasons to work here:

• Attractive remuneration great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Management of Data Protection complaints through facilitation, mediation and referral for investigation
• Collaborate with internal and external stakeholders to ensure all cases recommended for facilitation and mediation are closed
• Perform the initial review on complaints related to illicit activities or out of Do Not Call (DNC) scope and assign the cases for referral to the relevant authorities
• Management of public queries (both individuals and organisations) on DNC Registry and Data Protection ensuring that responses are accurate and meeting the stipulated service level agreement
• Perform the preliminary case review and assignment of Do-Not-Call (DNC) complaints
• Manage the complainants on further feedback related to cases out of DNC scope

Who is TDCX?

Singapore-basedTDCX is a global business process outsourcing (BPO) leader, offering advancedcustomer experience (CX) solutions, sales and digital marketing services, andcontent moderation. It caters to industries such as digital advertising, socialmedia, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality.

TDCX’ssmart, scalable approach—driven by innovation and operationalprecision—positions it as a key partner for companies targeting tangibleoutcomes. With more than 20,000 employees across 37 locations worldwide, TDCXdelivers robust coverage across Asia, Europe, and the U.S.

Visitwww.tdcx.com for more info.