Total 14,613 Full-time procurement manager job vacancies

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our client, a global professional services provider with an extensive network, is expanding their Corporate Tax team in Singapore. They are seeking a motivated and technically strong individual to join their business tax function, supporting a diverse portfolio of corporate clients.

Key Responsibilities:

• Manage and/or review corporate tax compliance matters, including tax computations and filing of returns
• Provide tax advisory services across a range of industries
• Assist in tax dispute resolution matters
• Lead and develop junior team members while ensuring high-quality deliverables
• Work closely with stakeholders to deliver effective, timely tax solutions

Requirements:

• Degree in Accounting, Finance or a business-related field, with relevant professional qualifications
• 7+ years of relevant Singapore corporate tax experience, ideally in an international accounting or advisory firm
• Strong communication skills, both written and verbal
• Detail-oriented with the ability to manage tight deadlines
• Title and seniority will commensurate with experience

To apply, please contact Sindhu at +65 8784 1396 or email your CV in Word format to sindhu@theedgepartnership.com with the subject line: Corporate Tax – Application.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 5 business days, your application has unfortunately not been successful.

EA License: 16S8131
Recruiter License: R1981753

Our esteemed client in the Construction industry is seeking an Assistant QA/QC Manager to join their dynamic team.

• Employment Type: Permanent
• Position: Assistant QA/QC Manager
• Location: Woodlands (Transport provided)
• Working Hours: 5.5 days, Office Hours
• Salary Package: Up to $10,000 + Bonus

Job Responsibilities:

• Lead and supervise the QA/QC team across Structural, MEP, Architectural, and Landscape disciplines throughout the project lifecycle.
• Oversee and enforce maintenance and quality procedures on-site to ensure all works consistently meet required standards.
• Liaise with relevant authorities on latent and warranty defects and participate in all related meetings.
• Prepare, update, and maintain ISO documentation, and compile monthly QA/QC performance reports for the project.
• Monitor and report the progress of architectural and landscape works, ensuring full compliance with design specifications, regulatory requirements, and quality benchmarks.
• Drive continuous improvement initiatives within QA/QC processes and maintain strict adherence to the company’s quality policies.

Job Requirements:

• Bachelor’s Degree in Civil Engineering, Construction Management, or a related field.
• Minimum 6 years of QA/QC experience in large-scale construction projects; semiconductor or industrial facility experience is an advantage.
• Strong understanding of Structural, MEP, Architectural, and Landscape trades and their quality requirements.
• Proven ability to lead, supervise, and guide a multi-disciplinary QA/QC team.

Ready to Apply? Here’s How:

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Please include the job title in your subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under the Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641
Intuit Recruitment Pte Ltd | EA License No.: 25C2793

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description & Requirements

Islandwide

Full Time

Executive/General Management Level

10 years exp -15 years exp

Admin / Secretarial/Human Resources/Payrolls/Personal Assistant to MD

$5800.00 to $10,500.00 Monthly

Roles & Responsibilities

Salary: The salary range for this position depends on the candidate's

experience level.

Job Overview:

We are seeking a Indigent Responsibility and reliable HR Project General

Mangers to join our team.

In this role, you will be responsible for providing

Full Set Human Resources, Admin, Basic Account and payrolls, prepare

employment contract, and Project Claims, and also knowledge in terms of

constructions firm, projects, building and overall in charge for the company

and site matters.

Candidate needed to have Constructions Experience and report to Managing

Director and follow any daily HOC Duties as followed.

Key Responsibilities:

1. Responsible for company compliance, office affairs and WPOL, EPOL work

pass system, and full set HR for all the Foreigners Pass Applications.

2. Provides administrative support for the Managing Director.

3. Prepare Employment Contract/ Payrolls/

4. Remind the Managing Director of important tasks and deadlines.

5. Perform ad-hoc duties when required by the Managing Director.

6. Assist in Chinese clients’ PPT/ Proposals and be fluent in English and

Mandarin for all the relevant documents, projects, contract.

7. Prepare Project Claims at the month end.

8. Basic Payrolls/Basic Account.

9. All Site Matters, Project, and Managing full set HR matters & Daily matters

as instructions from the Management Team.

Requirements:

1. Fluent in both English & Chinese to communicate with Chinese clients.

2. Detail-oriented self-starter with excellent written and verbal

communication skills.

3. Mature and Reliable with a strong sense of integrity and confidentiality.

4. A friendly and energetic personality.

5. Society and Cheerful Character.

6. Sincerely and Honesty

7. 5.5 days Per Week, and a Alternate Saturday is required(Up to MD to

Decided).

8. Only Shortlisted will be informed.

Advance Diploma/ Bachelor Degree Holder/Any Relevant Qualifications

9. Email/Mobile Contacted

• Working hours: Mon to Fri (8.30am to 5.30pm)
• Location: AMK
• Salary Range: $6500 to $7500

Responsibilities

• Lead all commercial and financial matters for MEP projects, covering pre- and post-contract management.
• Review tenders, negotiate contracts, manage claims, variations, and contractual correspondences.
• Ensure compliance with BCA, MOM, and relevant regulatory requirements.
• Manage main contracts and subcontract agreements, ensuring proper risk control and alignment.
• Monitor project budgets, cash flow, cost forecasts, progress claims, payment certifications, and final accounts.
• Implement cost control and value engineering initiatives to improve project margins.
• Identify and mitigate commercial, contractual, and financial risks across projects.
• Support audits, insurance matters, dispute resolution, and adjudication processes when required.
• Ensure compliance with company policies, PDPA, no-gift policy, and business code of conduct.

Requirements

• Degree in Quantity Surveying, Construction Management, Engineering, or related field.
• 10–15 years of commercial management experience in the M&E industry, preferably within Singapore.
• Strong knowledge of Singapore standard contracts, including PSSCOC and SIA contracts.

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui

Responsibilities:

• Maximise trading profits in hot-rolled plate (HRP), long products, and slab sourced mainly from Southeast Asian and Chinese mills through active trading and market development
• Trade HRP with Singapore stockists and traders, managing pricing, positions, and execution to capture margins
• Supply ERSS contractors in Singapore via multiple suppliers, ensuring consistent supply, competitive pricing, and timely delivery
• Trade HRP, long products (bars, beams, structural steel), and slab to customers across Southeast Asia, Australia, India, Middle East, Europe, and North & South America
• Develop and manage customer relationships, negotiate contracts, and execute cross-border transactions
• Monitor global steel markets, mill pricing, freight rates, and demand trends to identify arbitrage opportunities
• Coordinate mills, logistics providers, and customers to ensure efficient trade execution and shipment delivery

Requirements:

• Bachelor’s degree in Business, Engineering, or related field
• Knowledge of Hot Rolled Plate, Rebar/Sections, Slabs; ERSS knowledge is a plus
• Strong numerical skills (cost sheets, FX, freight calculations)
• Good communication and interpersonal skills
• Willingness to travel for business when required

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S)Pte Ltd   |   EA Licence: 11C3793   |  Eddie Tang |   Registration No: R1221129

• Work closely with Team Head and Senior Relationship Managers in developing and maintaining business relationship with existing and potential corporate clients

• Actively participate in the marketing and selling of corporate banking services and products offered by the bank.
• To work with product and risk partners in formulating and executing a coherent account strategy for each client to maximize the total revenues from the portfolio
• To assist in credit analysis and review of corporate financial statements
• To support execution of syndication loan transactions
• Assist Relationship Managers in customer enquiries and/or transaction related to account balances, deposit renewals, loan rollovers, foreign exchange, etc.
• Ensure, through diligent account planning and account management, that all clients have a demonstrated path for generating acceptable risk/return revenues through cross-selling of other products (Deposits, FX, DCM etc.)
• To comply with all company policies and regulatory requirements in carrying out the above objectives

Syndications

• To provide support to originate & execute Structured Finance transactions which includes but not limited to mergers & acquisitions financing, project financing, syndications for South East Asia
• To provide support to develop strategies around Structured Finance transactions to meet asset and revenue budget.
• To provide support to build network and arrange potential syndicated club deals in the primary and secondary markets. 

• To work with Relationship Managers on managing waiver and consent requests from Syndication clients

Structured & Commodity Trade Finance (SCTF)

• To be actively involved in supporting Relationship Managers in all aspects of our Structured & Commodity Trade Finance business
• Support the Relationship Managers for credit risk related matters (including the preparation and submission of credit application papers and loan reviews)

Credit and Risk Management

• Provide support to Relationship Managers in assessing all aspects of risks when establishing banking relationships with new clients
• Ensure compliance with the Group’s Policy & Local Underwriting Standards and in country regulatory requirements and laws pertaining to AML, KYC, etc.
• To take overall responsibility and accountability for the credit quality of the assigned/acquired portfolio, ensuring timely submission of annual reviews and quick turnaround of new cases
• To flag up early warning signals to the Risk Management function and restructure the limits to protect the Bank’s exposure, if required
• No overdue reviews or adverse remarks from internal/external audit

AML/CTF Responsibilities

• Comply with anti-money laundering / counter terrorist financing requirement and sanction risks controls in accordance with regulatory standards and CNCBI policies.

Qualifications

1. Education Qualification

• Under-graduate or Diploma or Degree Holder in Business or Banking & Finance

2. Working Experiences

• At least 3 years of experience in Structured Finance/ Corporate Banking. 

3. Professional Qualification / HKMA Enhanced Competency Framework Qualification / Professional Examination / License

• Understanding of the APLMA Guidelines will be a plus

Our client, a well-established international bank with a strong presence in Asia, is seeking an experienced Branch Sales Manager to join their retail banking team. This role offers the opportunity to lead branch operations, drive business growth and strengthen customer relationships within a stable and reputable organization.

about the job

• Lead, mentor and develop a team of Relationship Managers to achieve business objectives.
• Oversee client acquisition, retention and portfolio growth by implementing effective relationship management strategies.
• Drive branch performance through targeted sales initiatives, cross-selling opportunities and personalized financial solutions.
• Ensure adherence to banking regulations, internal policies and risk management guidelines.
• Monitor branch performance, analyze financial reports and implement action plans to achieve revenue and profitability targets.

skills and experience required

• Bachelor's degree.
• Minimum 5 years of branch management experience.
• Strong leadership, coaching and team management skills.
• In-depth knowledge of retail banking products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

Procurement Duties

• Source, evaluate, and negotiate with suppliers and vendors to obtain competitive pricing and quality services/products.
• Prepare and process purchase requisitions, purchase orders, and quotations.
• Monitor delivery schedules and ensure timely procurement of materials and services.
• Liaise closely with internal departments, suppliers, and logistics providers to ensure smooth procurement operations.
• Maintain accurate procurement records, vendor databases, and documentation.
• Conduct market research to identify new suppliers and cost-saving opportunities.
• Ensure procurement activities comply with company policies and procedures.
• Support inventory monitoring and stock control where required.

Administrative Duties

• Provide general administrative and operational support to the team.
• Handle filing, documentation, and record management.
• Coordinate office supplies, courier services, and general office maintenance.
• Assist in preparing reports, presentations, and internal documentation.
• Support scheduling of meetings and coordination with external stakeholders.
• Perform any other ad-hoc duties assigned by management.

Requirements

• Diploma or Degree in Business Administration, Supply Chain, Procurement, Maritime Studies, or related disciplines.
• Minimum 2–5 years of relevant working experience in Procurement and Administration.
• Candidates with majority of their experience in Procurement are highly preferred.
• Prior experience in the Marine and Offshore industry will be a strong advantage.
• Familiarity with procurement processes, vendor management, and purchasing documentation.
• Strong negotiation, communication, and coordination skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work independently, multitask, and meet deadlines in a fast-paced environment.
• Meticulous, organized, and a strong team player.

Preferred Profile

• Experience dealing with marine equipment, offshore vendors, or shipyard-related procurement.
• Knowledge of ERP or procurement systems is advantageous.
• Candidates who are resourceful and commercially aware will be highly regarded.

My client is seeking a dynamic and detail-oriented individual to join their team as a Procurement Executive. The role involves supporting procurement operations and providing advisory services to internal stakeholders, ensuring compliance with government procurement policies and achieving value-for-money outcomes.

This is a 1-year agency contract.

Key Responsibilities

• Provide procurement advisory and support to divisions on procurement matters and sourcing approaches.

• Prepare and review procurement submissions, including expenditure papers and award recommendation reports.

• Advise stakeholders on procurement specifications, evaluation criteria, and procurement strategies.

• Manage end-to-end procurement activities through GeBIZ, including:

  • Publishing quotations and tenders

  • Awarding contracts

  • Issuing Purchase Orders (PO) and Invoicing Instructions (II)

  • Processing contract variations

• Build and maintain strong working relationships with internal stakeholders and buying divisions.

• Support the review and enhancement of procurement policies, processes, and governance practices.

• Provide administrative support such as data analysis, conducting procurement clinics/briefings, and other ad hoc duties as assigned.

Requirements

• Minimum Diploma in any discipline.

• At least 4 years of procurement experience, preferably within the public sector.

• Good understanding of Government procurement policies and hands-on experience with GeBIZ transactions.

• Able to multitask and work effectively both independently and within a team in a fast-paced environment.

• Strong analytical, communication, and writing skills.

• Good interpersonal and stakeholder management skills with the ability to engage and collaborate effectively with internal divisions.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Roles & Responsibilities

• Provide foot reflexology, shoulder and hand massage to customers
• Provide foot reflexology, massage services to customers
• To perform all treatments correctly and professionally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Work closely with team to handle day to day operations including rostering, dissemination of company updates in a timely & accurate manner
• Ability to identify issues / shortfall of business and provide suggestions / solutions to improvise
• Top quality customer service, problem solving for both internal & external customers including vendors.
• Anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments.
• Work closely with the marketing team to assist with promotion & sales campaign tracking
• Explore business collaborations opportunities
• Assist in hiring when needed
• Manage stock inventory with respective team mates

Requirement

• Pleasant disposition and must be willing to learn
• Friendly and cheerful personality
• 5 years needed with certificate Passion in reflexology and / or massage
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

Job Purpose:

Responsible for assigned procurement and asset management operations, supplier coordination, quotation comparison, ERP transaction processing, documentation control, operational follow-up and procurement reporting to ensure timely, accurate and cost-effective support to company operations and project/site requirements.

Key Responsibilities

1. Procurement Processing & ERP Transaction Handling

Responsible for processing Purchase Requisition (PR), Purchase Order (PO), Goods Verification Note (GVN), loan note, return note and related ERP transaction updates accurately and timely with complete supporting information and documentation.

2. Quotation Comparison & Procurement Analysis

Responsible for sourcing suppliers, obtaining quotations, performing quotation comparison, evaluating pricing, delivery lead time, payment terms, product specifications and suitability before order confirmation. Required to highlight abnormal pricing, missing information, operational risks or better alternatives proactively to superior for review.

3. Supplier Coordination & Follow-Up

Responsible for coordinating and following up closely with suppliers on quotation status, order confirmation, delivery arrangement, partial delivery, urgent requests, outstanding items and issue resolution to support smooth operational workflow.

4. Store Coordination

Responsible for coordinating with store teams to monitor stock requirements, replenishment needs, asset movement and operational usage trends to ensure timely procurement and logistic closely work operational support.

5. Asset / Machinery / Equipment Coordination

Responsible for coordinating internal or external rental machinery, tools, equipment and company asset movement for project/site, Building/ Dorm operational requirements, including proper documentation, loan/return control, asset tracking and follow-up.

6. Delivery Coordination & Operational Support

Responsible for coordinating with logistics, suppliers, site personnel and internal departments to ensure materials, tools, machinery and equipment are delivered accurately and on time according to operational requirements.

7. Documentation Control, Record Keeping & E-Filing

Responsible for maintaining proper procurement and asset management records including quotation comparison records, PO, DO, GVN, vendor evaluation, rental records, asset movement records and supporting documents in accordance with ERP requirements, SOP, ISO documentation standards and company governance requirements.

8. Procurement Reporting & Issue Escalation

Responsible for providing timely procurement and operational updates/reporting to Procurement & Asset Management HOD and upper level superior regarding outstanding PO, delayed deliveries, supplier issues, urgent operational matters, quotation comparison status and procurement-related concerns. Required to escalate issues early together with proposed solutions where applicable.

9. Vendor Evaluation & Supplier Performance Monitoring

Responsible for supporting vendor evaluation, supplier performance monitoring and documentation of supplier-related issues including delivery delay, incorrect items, quality concerns or repeated non-compliance matters.

10. Internal  & External Audit +  Process Control Support

Responsible for supporting internal & external audit, ISO process control review and governance improvement initiatives by ensuring procurement and asset management transactions and records remain complete, traceable and properly maintained.

11. Tender / Sample / Supporting Documentation Support

Responsible for coordinating sample submissions, catalogues, technical specifications and procurement-related supporting documents for tender or project operational requirements when required.

12. Teamwork, Communication & Professionalism

Required to maintain good teamwork, responsiveness, communication professionalism and coordination with procurement team, Procurement & Asset Management HOD, upper level superior, store, logistics, finance, site operation and other departments to ensure efficient operational support.

13. Continuous Improvement & Learning Mindset

Expected to continuously strengthen procurement knowledge, construction material understanding, workflow awareness, ERP handling capability, analysis skill and operational coordination capability to support department and company development.

14. Other Duties

Responsible for performing any other procurement and asset management related duties assigned by Procurement & Asset Management HOD, upper level superior or Top management to support overall operational efficiency and company objectives.

Required Skills & Expectations

* Good responsiveness and follow-up discipline

* Able to perform quotation comparison and basic procurement analysis

* Good ERP transaction processing and data entry accuracy

* Good documentation, record keeping and e-filing discipline

* Able to coordinate and communicate professionally with suppliers and internal teams

* Responsible, proactive and detail-oriented

* Able to identify issues early and escalate appropriately with proposed solutions

* Good teamwork and willingness to learn and improve continuously

* Able to work in a fast-paced construction operational environment

* Construction industry procurement experience will be an advantage

* Knowledge of construction materials, machinery, tools, equipment or asset coordination will be an advantage.

• Well Established Medical Devices Manufacturing Company

• 1-Year Contract (Renewable / Potential Conversion to Permanent)

• Basic $8000 to $9300 + Completion Bonus

• Working location: Boon Lay

• Working day: Monday to Friday

• Working hours: 8.30am to 5.30pm

  
  

Job Responsibilities:

ERP System Implementation

• Coordinate and support the implementation of Microsoft Dynamics 365 Business Central (ERP).

• Work closely with business users, project teams, and external ERP vendors throughout the project lifecycle.

• Gather and document business requirements from various departments.

• Coordinate system testing, user acceptance testing (UAT), training, and go-live activities.

• Monitor project progress, timelines, risks, and deliverables.
  

Process Improvement

• Review existing operational and manufacturing processes to identify areas for improvement.

• Support inventory management and inventory costing enhancement initiatives.

• Drive continuous improvement projects to improve efficiency, productivity, and process effectiveness.

• Recommend and implement practical solutions to operational challenges.
  

Project Coordination & Stakeholder Management

• Coordinate project activities across Manufacturing, Operations, Supply Chain, Warehouse, Finance, and IT teams.

• Facilitate project meetings and follow up on action items.

• Communicate project updates and escalate issues when necessary.

• Ensure project milestones and objectives are achieved within agreed timelines.

  
  

Job Requirements:

• Degree or Diploma in Engineering, Manufacturing, Business, Supply Chain, Information Systems, or related disciplines.

• 3–5 years of project management, process improvement, or ERP project experience.

• Experience participating in or supporting ERP implementation projects is required.

• Exposure to Microsoft Dynamics 365 Business Central, Dynamics NAV, SAP, Oracle, NetSuite, or similar ERP systems is preferred.

• Manufacturing industry experience is essential.

• Experience in inventory management, production planning, warehouse operations, or inventory costing will be advantageous.

• Knowledge of Lean Manufacturing, Lean Six Sigma, or Continuous Improvement methodologies is preferred.
  

  
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

  
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492