Total 3 job vacancies by ixigo

Legal professional with min 5 years of experience either as an in-house counsel or with renowned law firms. The role will involve supporting the business through drafting and reviewing commercial contracts, assisting in regulatory compliance, handling consumer litigation, legal documentation, dealing with investigating authorities and providing day-to-day legal support to cross-functional teams.

• Draft, review and negotiate commercial agreements including vendor agreements, service agreements, API integration agreements, marketing agreements, NDAs, MoUs etc.

• Support onboarding of operators, suppliers, service providers for OTA business from a legal and documentation perspective.

• Assist in maintaining and updating platform legal documents such as User Agreement, Terms & Conditions, Privacy Policy, Refund/Cancellation policies, Marketing Campaign, etc.

• Provide legal support to internal teams including Business, Marketing, Product, Finance, Human Resource, Administration, and Operations.

• Draft replies to legal notices and assist in handling consumer or vendor disputes.

• Coordinate with external counsel for litigation and other legal proceedings when required.

• Maintain contract trackers, legal documentation records, and dispute trackers.

• Assist in reviewing marketing campaigns and promotional activities for legal compliance.

• Handling consumer litigation and dealing with investigating authorities;

• Monitor compliance under applicable laws.

• Monitor changes in legislation and regulations and assist in impact analysis.

Qualification

• Law graduate (LLB) with minimum 5-7 years of experience in legal function either at a law firm or as in house counsel.

• Strong knowledge of the applicable laws for ixigo such as the Consumer Protection Act, Guidelines for e-commerce companies, dark pattern guidelines, Cyber Laws, DPDP Act, Rules, GDPR etc.

• Law graduate - LLB

• Excellent drafting, communication, and coordination skills; and

• High attention to detail and ability to handle confidential information.

Key Skills

• Strong contract drafting and analytical skills

• Good understanding of contract law and commercial transactions

• Ability to work with cross-functional teams in a fast-paced environment

• Strong communication and stakeholder management skills

Preferred

• Exposure to e-commerce, online travel, mobility, fintech or technology platforms

• Experience handling commercial contracts and platform-related legal matters

Roles & Responsibilities -:

• Handling proactive escalations & pending customer complaints for all the LOBs - Flights, Trains, Buses, Hotels and offering quick resolutions.
• Working on backend processes such as airline cancellation, refunds and re-issuances.
• Collaborating with cross-functional teams to raise recurring issues and follow up for fixes. 
• Working closely with the airline partners & sharing feedback on ongoing issues at the providers’ end.
• Being a part of process pilots, experiments and new projects that provide insights to all cross-functions.
• Monitoring NPS and working toward improving it in coordination with process owners.

About the Role

As a Telecalling Executive – B2B Travel Sales, you will act as a key point of contact for our business clients, driving client success, loyalty, and revenue through outbound calling. This role focuses on building long-term relationships with existing clients, reactivating inactive accounts, and generating repeat and upsell business by promoting high-demand travel products. You will manage the complete client journey over calls—from onboarding to ongoing engagement—while working in a fast-paced, target-driven sales environment.

What You'll Do:

• Nurture existing clients to unlock repeat business and upsell opportunities.

• Win back lost clients with your charm and strategic outreach.

• Sell high-demand travel-related products (Flights, Hotel, Holiday Packages, Visa, Bus and more!)

• Handle seamless client registration, activation, and onboarding.

What We Offer:

• Competitive salary + Sales incentives (Earn based on Revenue !).

• Skill-building training, and a collaborative team environment.

• Opportunity to grow in B2B travel sales.