Total 6 job vacancies by United Overseas Insurance Limited

The Corporate Services Division supports the organisation in financial, regulatory and tax reporting, investment management, finance operations and credit control.

Job Purpose

The Senior Executive is responsible for end-to-end operational finance activities, including premium collections, credit control, reinsurance accounting, and payment processing. Reporting to the Finance Operations Manager, this role is heavily focused on high-volume, hands-on processing within Odyssey 5, including manual receipting, policy matching, and disbursement execution.

As part of an organization undergoing operational transformation, this role requires a highly resilient, detail

oriented professional with 5–8 years of experience who can take full ownership of operational challenges, meet tight deadlines, and actively contribute to process improvements and automation initiatives.

Main Responsibilities

Reporting Structure

• Act as a core member of the Finance Operations Team.
• Report directly to the Finance Operations Manager, with timely escalation of complex operational issues and bottlenecks.

Transformation & Adaptability

• Support ongoing operational and digital transformation initiatives.
• Identify manual inefficiencies and contribute ideas toward automation and process optimization.

Manual Receipting & Policy Matching (Odyssey 5)

• Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections.
• Process collections from multiple channels (GIRO, PayNow, credit cards, bank transfers, broker statements).
• Investigate and manually match unidentified receipts to policies or broker accounts.
• Perform daily bank reconciliations (SGD and foreign currency) against system records.

Credit Control & Collections Management

• Monitor and manage outstanding premium balances, ensuring timely follow-up and collection.
• Generate and review aged receivables reports to track overdue accounts.
• Proactively engage brokers, agents, and policyholders to resolve outstanding invoices.
• Investigate and resolve discrepancies related to unpaid or partially paid premiums.
• Support enforcement of credit control policies, including escalation of overdue accounts and suspension recommendations where necessary.
• Collaborate with underwriting and distribution teams to ensure accurate premium booking and timely collections.

Payment Processing &Disbursements

• Process outbound payments including vendor payments, refunds, reinsurance settlements, and broker commissions.
• Verify payment instructions, supporting documents, and ensure compliance with Delegation of Authority (DOA).
• Liaise with banks on payment issues, rejected transactions, and system-related queries.

Problem Ownership & Issue Resolution

• Take full ownership of operational issues and ensure timely resolution.
• Investigate and resolve mismatches such as unallocated receipts, failed payments, or unidentified transactions.
• Deliver accurate work within tight timelines, particularly during month-end and peak periods.
• Collaborate with internal and external stakeholders (underwriters, brokers, agents) to resolve discrepancies.

Reinsurance Accounting

• Prepare monthly and quarterly reinsurance statements (proportional and non-proportional treaties).
• Calculate and process outward reinsurance premiums and track inward claims recoveries.
• Manage facultative placements, including billings and settlements.
• Ensure accurate and timely data handover to the finance reporting team.

Other Responsibilities

• Perform any other ad-hoc duties and responsibilities as assigned by the Finance Operations Manager or Management, including support for operational, finance, or transformation-related initiatives.

Requirements & Qualifications

• Diploma or Degree in Accountancy, Finance, Business Administration, or equivalent.
• 5–8 years of operational finance, credit control, or accounting experience.
• Experience in the Singapore General Insurance sector is highly preferred.
• Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience with Odyssey 5 is a strong advantage.

Core Competencies

• Strong sense of ownership and accountability
• Ability to work under pressure and meet tight deadlines
• Detail-oriented with strong problem-solving skills
• Adaptable and resilient in a transformation environment

The Human Resources Division drives and delivers the human capital strategy to support the organisation’s strategic thrusts and goals, and at the same time achieve HR excellence and employee satisfaction.

Job Purpose
This is a Talent Acquisition focused role reporting directly to the Head of HR. The incumbent will lead and execute active sourcing and end-to-end recruitment activities, which supports the organization’s transformation and growth ambitions.

Role & Responsibilities:
The incumbent will support the Head of HR as the primary point of contact for talent acquisition activities, including but not limited to the following:

1. Active Sourcing of Talents

• Actively source for candidates through multiple channels including LinkedIn (direct outreach), job portals, referrals, online communities, professional groups, and other niche platforms.
• Build and maintain a strong pipeline of potential candidates for both immediate and future hiring needs.
• Conduct targeted searches, talent mapping, and market scans to identify suitable profiles for critical and strategic roles.
• Engage potential candidates proactively to assess interest, suitability, and cultural fit.
• Track sourcing outcomes and adjust sourcing strategies to ensure consistent candidate flow and faster hiring turnaround.

2. Talent Acquisition & Strategic Hiring

• Partner with hiring managers to identify and understand manpower requirements, hiring priorities, and success profiles; translating these into job descriptions and evalution criteria for open roles.
• Develop recruitment strategies to support critical and time-sensitive hiring needs.
• Screen and shortlist candidates, manage interview coordination, and attend interviews where required.
• Drive efficient recruitment lifecycle and provide timely updates and reports to the Head of HR.
• Work with the HR Generalist to ensure seamless onboarding for new hires.
• Be up to date with recruitment best practices and market talent trends.

3. Vendor Management

• Partner with existing external recruitment agencies for identified roles.
• Regularly review relationships of recruitment agencies to ensure fit for purpose.

4. Employer Branding

• Partner with HODs and hiring managers to craft compelling job postings aligned to the organizational employee value proposition.
• Manage candidate communications and ensure positive candidate experience.
• Support recruitment marketing or employer branding initiatives as required.

5. Data Reporting and Insights

• Generate recruitment dashboards and hiring analytics, converting data into reportable critical talent acquisition insights and commentaries.
• Maintain accurate candidate and hiring records, in a timely manner.
• Participate in HR projects related to talent acquisition, workforce planning, or talent pipelines.

6. Other Responsibilities

• Undertake any other assignments or projects, as assigned to contribute to the corporate objectives.

Requirements

• Degree in HRM or equivalent professional HR qualifications.
• Minimum 3 – 5 years of relevant experience in Talent Acquisition, with proven capabilities in active talent sourcing.
• Experience in insurance, financial services, or regulated industries will be an advantage.

Competencies

• Strong capabilities in interacting with internal and external stakeholders.
• Strong sourcing ability and understanding of market talent trends.
• Excellent written and oral communication skills.
• Highly adaptable, resourceful, and persistent in identifying and engaging talent.
• Organised, meticulous, and able to manage multiple concurrent requisitions.
• Demonstrates high level of discretion.
• Strong numerical and analytical skills.
• Highly proficient in MS Office applications.

The IT Division is responsible for delivering and operating UOI’s enterprise technology platforms, including core insurance systems, cloud infrastructure, data platforms, and digital capabilities. UOI currently operates in a hybrid technology environment with a few legacy systems remaining on premises, some of which are planned for migration to the cloud over the next 18 months. The Division has a strategic focus on expanding cloud adoption and advancing AI-driven capabilities, enabling secure, scalable, and efficient delivery of applications across AI, data, and middleware environments through modern engineering and DevOps practices.

Job Purpose

The Application Engineer is responsible for the effective support and enhancement of UOI’s application and integration landscape. This role ensures applications are stable, secure, and well-supported, while working closely with internal stakeholders and vendors to deliver reliable technology solutions that meet business needs. 

Main Responsibilities

• Provide day-to-day application support, ensuring incidents and service requests are resolved in a timely manner. 
• Manage user access administration for assigned applications, including onboarding, offboarding, and access changes, ensuring compliance with security policies and segregation of duties.
• Support audit and compliance activities by maintaining documentation and evidence for internal and external audits and ensuring timely remediation of audit findings.
• Conduct periodic access reviews to ensure adherence to least privilege and role-based access control principles.
• Design, develop, and enhance backend applications and APIs using approved UOI technologies and standards.
• Support and maintain integrations and data flows across internal and external systems.
• Perform root cause analysis for application incidents and implement corrective and preventive actions. 
• Support application changes across development, testing (SIT/UAT), release, and post-implementation phases. 
• Work with infrastructure and security teams on deployments, access controls, monitoring, and compliance. 
• Engage external vendors to manage defects, enhancements, and delivery quality in line with agreed SLAs. 
• Maintain application documentation to support operational readiness, audits, and knowledge transfer. 
• Participate in standby or on-call support rotations where required. 

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum 3-5 years of experience in backend software development.
• Experience in application support and backend development within a production environment. 
• Hands-on experience with Java, Python, NodeJS and associated frameworks (e.g. Spring Boot, ASP.NET Core).
• Strong SQL skills and experience working with relational databases. 
• Experience working in Linux / Red Hat environments. 
• Exposure to AWS services used in application environments (e.g. EC2, RDS, S3, CloudWatch). 
• Strong analytical and troubleshooting skills with a structured approach to problem resolution. 
• Abilityto work effectively with business users, technical teams, and external vendors. 
• Awareness of IT controls and regulatory expectations within a financial services environment. 

Added Advantage

• Experience supporting Odyssey 2 and / or Odyssey 5 systems. 
• Contribute to the support and enhancement of Odyssey 5, unQork, InsureMO, Snowflake, fileAI platforms. 
• Knowledge of API security concepts and secure coding practices. 
• Experience supporting vendor-developed or packaged insurance systems. 
• Experience in CI/CD pipelines, DevOps tooling, or automation.  
• Understanding of RESTful APIs, integration patterns, and application interfaces. 

Certifications

• Java SE OCA / OCP 
• AWS Associate-level certifications 
• SQL-related certifications 
• Red Hat RHCSA / RHCE 
• ITIL v4 Foundation 

The Strategy & Transformation Office is responsible for driving UOI’s transformation strategy and execution. This spans a range of projects and initiatives across the company, including process improvement, technology delivery, business strategy and Artificial Intelligence (“AI”) solutions.

Main Responsibilities

• Identify opportunities in Artificial Intelligence solutions that impact the company’s strategic growth initiatives across systems, processes, sales and culture
• Plan, setup and execute the AI roadmap and initiatives – ranging from assessing opportunity, scoping requirements, conducting RFP, managing delivery to post go live support and ongoing enhancements
• Teamwork with fellow project managers, business analysts, developers, testers, users and other stakeholders and be accountable for overall delivery of the AI initiatives within budget, scope and timelines
• Be the bridge between STO/IT teams and business users/senior management, advising AI development in the industry as well as execution progress
• Manage project risks and issues to ensure optimal delivery, including proactively identifying and solving problems and change management
• Maintaining internal and external customer satisfaction through the projects and initiatives
• Manage resource allocation, project burn rates and budgets on an on-going weekly, monthly, and quarterly basis
• Manage vendors, including SOW development and change requests
• Setup programme governance, frameworks and documentation
• Contribute to a positive team environment and company culture aligned with our Core Values
• Collaborate with Reporting Managers on AI strategy in the company, factoring in related transformation initiatives
• Take on other projects or tasks that may be assigned by Reporting Managers

Requirements

• Bachelor's Degree in Computer Science or Information Technology or equivalent 
• At least 8+ years of experience in managing complex system modernization or system implementation or replacement projects as a delivery manager or project manager
• Strong project management (waterfall/agile), change management (people side of change/projects) and facilitation skills
• Strong delivery manager with embedded governance discipline, ensuring all transformation. initiatives are executed in compliance with formal change control, project governance frameworks, and regulatory expectations
• Experience managing multiple vendors and multiple projects/workstreams with strong stakeholder engagement
• Good understanding of technologies and best practices: AI, Cloud, DevSecOps, CI/CD, API and microservices, etc
• Good understanding of the technology landscape that is applicable for general insurers in Singapore along with regulatory requirements and insurance industry trends in general
• Excellent interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing senior stakeholders and vendors to influence and achieve optimal business outcomes
• Excellent oral and written communication
• Excellent people skills and comfort in meeting and presenting to a range of stakeholders from C-suite to junior developers

About the Division 

The Human Resources Division drives and delivers the human capital strategy to support the organisation’s strategic thrusts and goals, and at the same time achieve HR excellence and employee satisfaction, as an Employer of Choice. 

Job Purpose 

Reporting directly to the Head of Human Resources, the Deputy Head plays a key role in supporting the HR Head to drive the HR strategy, leading enterprise-wide people initiatives with the aim of enhancing the workplace culture, organizational effectiveness, and ensuring operational excellence across human resources and administration. This role is both visionary and operational. 

Main Responsibilities

• Partner with the HR Head to develop and execute the organization’s people strategy. 
• Deputise the HR Head and represent HR at the executive level in the HR Head’s absence.  
• Partner with Senior Management to design and optimise talent and manpower planning and build organisational effectiveness. 
• Lead organizational design initiatives to support organizational and business goals.
• Oversee end-to-end employee lifecycle, including recruitment, onboarding, employee experience and engagement. 
• Support division heads to build and maintain robust succession pipelines for critical roles.
• Design, develop and implement talent and high potential programs for the workforce.
• Build enterprise capabilities through identifying learning solutions for respective workforce audiences.
• Champion process improvement and scalability across all HR operational processes.
• Lead, coach, and develop a team of HR and Admin executives to foster a high-performance, service-oriented culture within the HR division.
• Oversee building management and office administration matters, as supported by the facilities management and administration team. 

Requirements

• A degree in HRM or professional HR qualifications.
• Minimum 10 years of relevant experience, with at least 5 years in HR middle management/leadership role.
• Working experience in the insurance or financial industry would be an added advantage.
• Strong knowledge of HR best practices and Singapore employment laws.
• Demonstrated ability of leading HR through driving enterprise-wide change.  
• Possess mindset of continuous improvement, with a bias to action. 
• Experience in a listed company would be beneficial.
• Strong influencing and interpersonal skills.
• Strong written and verbal communication skills.

The Retail Distribution Division is responsible for the growth of multiple channels including Bancassurance, Intermediaries, Direct channels, and Partnerships. It is also responsible for delivering service excellence for all UOI customers and increasing market awareness of UOI to achieve consumer trust and recognition.

Job Purpose

The Bancassurance Executive is responsible for ensuring smooth operational processes for bancassurance partnerships. This role focuses on coordinating with bank partners, managing documentation, and supporting compliance and service delivery. Key responsibilities include sales and commission reporting and tracking, conducting regular cadences with bank stakeholders, executing and tracking initiatives, and identifying new opportunities. The Executive will work closely with internal teams and bank stakeholders to resolve operational issues, track performance, and maintain strong partner relationships.

Key Responsibilities

1) Partner Coordination

Act as the primary liaison for operational matters with bank partners and conduct regular cadences to review performance and initiatives. Schedule meetings, prepare agendas, document outcomes, and follow up on agreed actions. Ensure at least 95% of scheduled cadences occur on time and action items are closed within agreed timelines.

2) Sales & Commission Reporting

Prepare, maintain, and validate accurate reports on sales performance, commission payouts, and operational metrics. Perform reconciliation and variance analysis. Achieve 100%accuracy in reports and ensure submission within 3 working days of month-end.

3) Initiative Execution

Support execution and tracking of initiatives aimed at improving bancassurance performance and customer experience. Monitor timelines, report progress, and escalate delays or risks proactively. Ensure 90% of initiatives are delivered within agreed timelines and KPIs.

4) Opportunity Identification

Collaborate with stakeholders to identify new business opportunities and operational enhancements. Conduct market trend analysis and provide recommendations for growth. Present at least one actionable opportunity per quarter.

5) Compliance & Audit

Ensure adherence to regulatory and internal audit requirements. Prepare audit documentation, assist in compliance reviews, and implement corrective actions where necessary. Achieve zero non-compliance findings in audits and complete corrective actions within agreed timeline.

6) Cross-functional Collaboration

Work with underwriting, claims, and operations teams to ensure smooth policy issuance and servicing. Coordinate with multiple teams for issue resolution and process improvements. Resolve 95% of escalated issues within SLA timelines.

Requirements

• Diploma or Degree in Business, Finance, or related field.
• 1–2 years in bancassurance, insurance operations, or financial services support (preferably with exposure to partner coordination).
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP) and reporting tools. Familiar with CRM systems and bancassurance processes.
• Ability to interpret sales and commission data, identify variances, and provide actionable insights.
• Strong interpersonal skills to liaise with bank stakeholders and internal teams effectively.
• Understanding of regulatory requirements and audit processes in insurance.
• Detail-oriented, organized, able to manage multiple priorities, and proactive in problem-solving.