Total 2 job vacancies by The Athletic Collective Pte. Ltd.

Job Title: Lead & Admin Coordinator

Location: Orchard Road

Reports to: Director

About Us

Athletic Collective provides expert Strength & Conditioning coaching, personal training, and physiotherapy to the athletic population in Singapore. We support athletes at every stage of their journey, from elite-level performers to recreational enthusiasts and youth athletes. We are a team dedicated to high-performance outcomes and professional care.

The Role

We are looking for a highly organised and proactive Lead & Admin Coordinator to act as the "control center" for our business. In this role, you will be the first point of contact for our prospective clients and the primary support for our training team. You will spend your day ensuring our sales pipeline is moving efficiently while handling the essential administrative tasks that keep our business running smoothly.

What You’ll Be Doing

• Inbound Lead Management: Act as the face of our company for all new enquiries. You will respond to emails, calls, and web forms promptly, qualifying interest and scheduling trials or consultations for our trainers.
• CRM Stewardship: Take full ownership of our CRM system. You will track leads, update statuses, and ensure no enquiry is ever left in the wrong pipeline or forgotten.
• Scheduling Coordination: Manage booking calendars to maximize our trainers' time and ensure a seamless experience for new clients from their first contact to their first session.
• General Administration: Assist with routine office tasks, including client onboarding, invoicing, responding to general support queries, and preparing documentation for the training team.
• Operational Support: Help us refine our internal processes to ensure our lead-to-booking conversion rate remains high and our administrative tasks stay organized.

Who You Are

• A Master of Detail: You are naturally organized and find satisfaction in keeping records tidy and up-to-date.
• A Clear & Empathetic Communicator: You enjoy helping people. You can take an enquiry and turn it into an excited, booked client through warm, professional communication.
• Tech-Savvy: You are comfortable working in a CRM (or can pick one up very quickly) and are proficient with email and calendar management.
• Reliable: You understand that "fast and accurate" is the key to our success. You don't let balls drop.
• Experience in the fitness, sports, or physiotherapy industry is a significant advantage.

Job Title: Clinic & Gym Operations Manager

Location:

CBD

Employment Type:

Full-Time

Role Overview

We are seeking a dynamic, highly organized Clinic & Gym Operations Manager to lead our hybrid facility, which integrates premium Strength & Conditioning (S&C) training with elite Physiotherapy care.

In this role, you will bridge the gap between fitness and rehabilitation. You will be responsible for driving membership and clinical bookings, managing daily front-of-house operations, and leading a multidisciplinary team of coaches, physiotherapists, and administrative staff. If you have strong business acumen, excel at building communities, and understand the sports-performance and healthcare landscape, we want you to lead our team.

Key Responsibilities

1. Cross-Functional Operations & Facility Management

2. Business Growth & Lead Management

3. Multidisciplinary Team Leadership

4. Client Experience & Community Retention

Requirements

• Experience: Minimum 2–3 years in facility management, ideally within a premium gym, Allied Health clinic, sports performance center, or multidisciplinary medical facility.
• Industry Knowledge: A solid understanding of both the fitness industry (S&C, personal training) and clinical workflows (physiotherapy, patient management).
• Skills: Proficient with integrated gym/clinic software (e.g., Mindbody, Glofox, Cliniko, Coreplus, or similar CRM/EMR tools).
• Leadership: Proven ability to manage a diverse team of technical professionals (coaches and clinicians) and handle scheduling conflicts.
• Attributes: Exceptional communication skills, a highly professional demeanor suitable for a healthcare environment, and a deep passion for strength, conditioning, and longevity.