Leader, International Service & Technical Support Center
2 months ago
Responsibilities Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.Oversee the platform SRE team responsible for cloud.....
Responsibilities
- Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
- Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
- Manage the technical service support team for overseas customer support, focusing on key accounts.
- Develop and maintain an independent overseas SRE system, ensuring strict segregation.
- Establish and manage professional service teams for customer migration and cloud architecture improvement.
- Develop migration tools, solutions, and frameworks for Tencent Cloud.
- Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 10+years of experience in Cloud-related R&D, SRE, infrastructure, and service support.
- Proven leadership in managing global technology support teams.
- In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
- Excellent communication skills in both English and Chinese Mandarin, with the ability to manage technical proposals, presentations and relationships with key accounts and stakeholders professionally in both languages.
- Strong problem-solving skills and a strategic mindset.
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