Total 2 job vacancies by Star Security Services

JOB TITLE: Senior Operations & HR Supervisor / TeamLead
REPORTING TO: Operations Director / General Manager
EMPLOYMENT TYPE: Full-Time / Permanent

JOB PURPOSE

We are seeking a highlyversatile and experienced security professional to fill a critical leadershiprole. This position is a hybrid function encompassing Senior SecuritySupervision, Human Resources Management, Deployment Strategy, and TeamLeadership. The successful candidate will be the central coordinating figure,ensuring operational excellence, staff welfare, and seamless deployment acrossall client sites. This role requires the use of a personal, reliablevehicle for site visits and supervisory checks; no vehicle or fuel allowancesare provided.

KEY RESPONSIBILITIES

1. SENIOR SECURITYSUPERVISION & SITE MANAGEMENT

• Conduct unannounced and scheduled supervisory site visits to ensure compliance with Standard Operating Procedures (SOPs), Standing Orders, and Workplace, Safety and Health Act (WSHA) and its requirements.
• Perform high-level risk assessments and security audits at all assigned locations.
• Investigate security incidents, breaches, and client complaints, compiling detailed reports with corrective action plans.
• Act as the primary liaison with client management, addressing concerns proactively and maintaining high satisfaction levels.
• Ensure all security equipment (CCTV, access control, radios) is operational and reported for maintenance when faulty.

2. HR SUPERVISION& EMPLOYEE RELATIONS

• Oversee the full employee lifecycle for security staff, including recruitment support, onboarding, and inductions.
• Manage attendance, absenteeism, and leave scheduling, ensuring accurate timekeeping records.
• Implement and manage employee wellness, disciplinary, and grievance procedures in line with labour laws and company policy.
• Coordinate training initiatives (First Aid, Fire Fighting, Bomb Threat Exercises) to ensure all staff are certified and competent.
• Drive employee retention and morale by acting as a point of contact for staff welfare issues.

3. DEPLOYMENTSUPERVISION & RESOURCE PLANNING

• Strategically plan and adjust daily and weekly deployment schedules to ensure 100% shift coverage across all sites, minimizing overtime costs.
• Manage emergency standby lists and "fill-in" rosters to cover for sick leave, no-shows, or operational surges.
• Monitor and manage operational budgets regarding staffing hours and equipment usage.
• Track staff movements and vehicle logistics to ensure timely arrival of relief officers.

4. TEAM LEADERSHIP& COORDINATION

• Lead weekly briefing sessions with Site Supervisors and Shift Leaders to align on goals, address challenges, and disseminate new client instructions.
• Facilitate inter-departmental communication between the security teams, control room, and administrative staff.
• Mentor and coach junior supervisors, developing their leadership capabilities and ensuring succession planning.
• Foster a culture of discipline, professionalism, and "client-first" service across all teams.

PERSONAL ATTRIBUTES& COMPETENCIES

• High-Level Integrity: Impeccable ethical standards and honesty, as you will handle sensitive security and HR data.
• Crisis Management: Ability to remain calm, decisive, and effective under pressure during emergencies.
• Conflict Resolution: Skilled in de-escalating tensions between staff, clients, or the public.
• Detail Orientation: Meticulous attention to detail regarding rosters, compliance, and incident reporting.
• Communication: Excellent verbal and written communication skills in [One Local Language & English].

QUALIFICATIONS &EXPERIENCE

Essential:

• Minimum of 5 years’ experience in the private security industry, with at least 3 years in a Supervisory or Management capacity.
• Valid PRD Security Licence of Security Management.
• Valid Class 3 Driver’s License and Own Reliable Transport (Non-negotiable).
• In-depth knowledge of relevant labour laws and Workplace Safety & Health Act (WSHA).
• Proficiency in Microsoft Office (Excel, Word, Outlook) Incident Management Software and HR/Time & Attendance software.
• Must be willing to work flexible hours, including weekends and public holidays, to oversee deployments.

Preferred(Advantageous):

• PRD Security Licence.
• Experience with access control systems (e.g., Biometrics) and CCTV monitoring software.
• Formal HR or Management qualification.

REMUNERATION &CONDITIONS

• Salary: Competitive, based on experience (Discuss in interview).
• Allowances: Note: This position does not include a vehicle allowance or fuel reimbursement. The use of a personal vehicle is a mandatory requirement of the job function.
• Benefits: In accordance with MOM regulation

Reports To: Security Manager / Director of Security

Job Summary

The Senior Security Officer is a working supervisory role responsible for the direct oversight, coordination, and performance of the security personnel team. This position acts as the primary liaison between the security management and the frontline officers, ensuring that all security operations are executed effectively, professionally, and in accordance with established policies and procedures. The Senior Security Officer will lead by example, conducting patrols, managing access control, and responding to incidents while simultaneously coaching and developing the security team.

Key Responsibilities

Personnel Supervision & Leadership:

• Directly supervise, schedule, and coordinate the daily activities of assigned security personnel.

• Lead shift briefings to communicate updates, security threats, and operational priorities.

• Mentor, coach, and provide on-the-job training to new and existing officers to ensure high performance and adherence to protocols.

• Monitor officer performance, conduct regular performance evaluations, and provide constructive feedback.

• Address minor disciplinary issues and escalate significant personnel matters to the Security Manager.

• Manage shift rotations, breaks, and overtime to ensure adequate coverage at all times.

Operational Security & Enforcement:

• Conduct regular patrols of the facility to inspect for safety hazards, security breaches, and policy violations.

• Monitor and manage access control systems, ensuring only authorized personnel enter the premises.

• Oversee the operation of the Security Command Center, including CCTV surveillance and alarm monitoring.

• Enforce site rules, regulations, and emergency procedures consistently among staff, visitors, and contractors.

• Serve as the first responder and Incident Commander on-site for security-related emergencies (e.g., medical incidents, fire alarms, disturbances, theft) until management arrives.

Reporting & Communication:

• Compile and review daily activity reports (DARs), incident reports, and shift logs submitted by officers; ensure accuracy and completeness.

• Write detailed, clear, and objective reports on significant incidents, investigations, and unusual occurrences.

• Serve as the primary point of contact for security management during assigned shifts, providing real-time updates on critical situations.

• Communicate effectively with local emergency services (police, fire, EMS) as required.

Customer Service & Professionalism:

• Model exemplary customer service behavior for the team, interacting with employees, clients, and visitors in a courteous and professional manner.

• Handle inquiries and complaints from the public and staff, resolving issues diplomatically or escalating as necessary.

• Maintain a professional appearance and demeanor in accordance with company uniform and grooming standards.

Administrative Duties:

• Assist in the inventory management of security equipment (radios, keys, uniforms) and report deficiencies.

• Participate in the development and updating of post orders and standard operating procedures (SOPs).

• Assist with the onboarding process for new hires, including paperwork and equipment issuance.