Key Account Manager, Asia-Pacific & Middle East
1 month ago
This role will oversee and support our hospitality clients across the Asia Pacific and Middle East regions. This is a strategic, client-focused role d.....
This role will oversee and support our hospitality clients across the Asia Pacific and Middle East regions. This is a strategic, client-focused role dedicated to building strong partnerships, ensuring seamless adoption of our technology solutions, and driving client success at scale.
The position emphasizes account management, operational excellence and long-term retention. Required to work in a highly collaborative environment with exposure to international stakeholders and cross-functional teams, serving as a trusted advisor to some of the world’s leading hospitality brands.
Key Responsibilities
- Global & Regional Account Support
- Serve as the primary point of contact for multinational hospitality groups, regional chains, and flagship properties.
- Coordinate account strategies across regions to ensure consistent service delivery and alignment with global objectives.
- Manage complex account structures, balancing local needs with global priorities.
- Client Relationship Management
- Build trusted partnerships with senior stakeholders in Corporate Offices
- Conduct regular executive business reviews to track performance and satisfaction.
- Act as a strategic advisor, helping clients leverage technology to enhance guest experiences and operational efficiency.
- Technology Adoption & Enablement
- Guide clients through onboarding, training, and best practices for our hospitality solutions.
- Ensure smooth integration across multiple properties and regions.
- Collaborate with product and support teams to resolve technical challenges quickly.
- Client Success & Retention
- Monitor account health metrics across global portfolios.
- Proactively identify risks and implement mitigation strategies.
- Drive initiatives that improve efficiency, guest satisfaction, and brand consistency.
- Insights & Reporting
- Provide consolidated reporting on account performance on regular basis.
- Share client feedback with product and operation teams to influence roadmap decisions.
- Deliver actionable insights to internal stakeholders for continuous improvements.
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