Total 6 job vacancies by Richl Holding Pte. Ltd.

CASA STEFANO RICCI

Position: Lounge Manager

Job Summary

As a Club Lounge Manager, you’ll oversee and direct all aspects of the Club Lounge function to deliver a memorable service to guests not limited only to club lounge and exceeds their expectations.You’ll also assist to create a warm atmosphere that makes our guests feel athome in any location and achieve the highest possible guest satisfaction to current and future VIP. Including recommending wine varieties to our guests, supervising wine serving and collaborating with winemakers to renew our selections and achieve better prices.

Maintain exceptional high customer service levels and sales through regular reviews of customers preferences in order to ensure that the unit provides quality service to its customers thereby generating substantial revenues for Casa Stefano Ricci Lounge.

To be qualified forthis role, you should have relevant experience in sales, hospitality, or a vineyard and be available to work during business hours.

Accountabilities

• Create and update the wine list in coordination with chefs and the Food and Beverage staffs.
• Recommend food and wine pairings.
• Advise guests on wines based on their personal tastes and food choices.
• Inform guests about different varieties of wines and prices.
• Ensure wines are served at the right temperature and within the proper glassware.
• Store open bottles properly to maintain strong taste.
• Manage the wine cellar and ensure it’s fullystocked.
• Train staff on available wines.
• Negotiate purchase prices with vendors.
• Comply with all health and safety regulations.

Operational

• Develop strategies for increasing sales and profitability for the lounge.
• Maintains excellent relationships with guests and clients as well as other departments.
• Oversees staff daily scheduling and team training.
• Motivate, coach, mentor and develop frontline (hourly) and management staff.
• Ensure full compliance to lounge operating controls, SOP’s, policies,training programs, including all required certifications, procedures, andservice standards.
• A strong understanding of P&L statements and the ability to foresee potential budget variances and react with impactful strategies.
• Manage on-going profitability of the lounge, ensuring cost effectivenessand guest satisfaction targets are exceeded.
• Initiate and develop improvement actions plans and carry out costs savings.
• Achieve company and client financial targets and goals.
• Uphold and elevate high standards regarding health, safety, and cleanliness.
• Ensure lounge standards are met including compliance with company food and safety programs.
• Report and track maintenance issues within the lounge.
• Closely monitor lounge reports daily and make decisions accordingly.Prepare monthly reporting for ownership and other stakeholders.
• Ensure all decisions are made in the best interest of the lounge and partnerships.
• Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintainingon-going communications with employees.
• Other duties as assigned by the HQ/Management.

Requirements and skills

Certification as a Sommelier or Degree in Hospitality Management, Business Administration, or a related field.

Maintain highest standards of professionalism,ethics, grooming and attitude towards staff and guests.

Excellent communication skills and interpersonal skills.

Possess a strong command of both written and spoken English and Mandarin, enabling effective communication with a diverse range ofcustomers, stakeholders, and business partners.

Excellent customer relationship management skills,with the ability to build and maintain strong, long-term client relationships.

IT proficiency in MS Office applications and hospitalities systems.

Strong team player, whilst still having the ability to work independently.

Ability to multi-task in a demanding environment.

Ability to create tasty food and wine pairings.

Extensive knowledge ofdifferent wines and which regions produce each type.

Availability of working during opening hours, including weekends and holidays.

Flexibility to travel occasionally to meet with wine producers and visit wine-tasting events.

Stefano Ricci

Position: Sales Associate

Job Description

As a Sales Associate, you’ll be responsible for merchandising and stocking products, cashiering, and cleaning to keep the store looking at its best. You’ll enhance the customer shopping experience by working collaboratively with the team and providing exceptional customer service.

Duties and Responsibilities:

• Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly
• Deliver exceptional customer service based on Stefano Ricci’s service Mantra, including welcoming and greeting all clients
• Being the ultimate brand ambassador by providing continuous sales and service support
• Provide exceptional customer service, assisting customers with their shopping experience
• Collaborate with team members and communicate clearly with the store management team
• Support the Operations team in maintaining stock orders and assisting in cycling count activity
• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Adheres to cash policies and procedures to minimize losses
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned

Stefano Ricci

Position: Sales Associate

Job Description

As a Sales Associate, you’ll be responsible for merchandising and stocking products, cashiering, and cleaning to keep the store looking at its best. You’ll enhance the customer shopping experience by working collaboratively with the team and providing exceptional customer service.

Duties and Responsibilities:

• Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly
• Deliver exceptional customer service based on Stefano Ricci’s service Mantra, including welcoming and greeting all clients
• Being the ultimate brand ambassador by providing continuous sales and service support
• Provide exceptional customer service, assisting customers with their shopping experience
• Collaborate with team members and communicate clearly with the store management team
• Support the Operations team in maintaining stock orders and assisting in cycling count activity
• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Adheres to cash policies and procedures to minimize losses
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned

CASA STEFANO RICCI

Position:Waiter/Server

Key Responsibilities:

• Provide outstanding customer service in accordance with company standards and procedures.
• Efficiently handle food and beverage orders, ensuring accurate delivery to guests.
• Offer friendly, discreet, and exceptional service to all guests, ensuring a memorable experience.
• Assist fellow team members in preparation and set up food and drink service in the lounge, ensuring all utensils and amenities are properly stocked and inspected before service.
• Address guest inquiries and make recommendations, including suggestive and upselling techniques, demonstrating deep knowledge of the menu and its offerings.
• Manage all lounge-related telephone and email reservation inquiries.
• Undertake any other administrative tasks within the lounge as needed.
• Previous experience in a fine dining environment is preferred.
• Profound knowledge of customer service and of all beverage products.
• At least 1 year of experience in a guest service or guest contact role, preferably within a hospitality organization.
• Proficiency in both English and Chinese to communicate effectively with guests.
• Willing and able to work shifts, weekends and public holidays.

CASA STEFANO RICCI

Position: Chef De Partie

Role Responsibilities

• Take care of daily food preparation and duties assigned to meet the standard and the quality set by the company.
• Always ensure compliance with all legally required hygiene and safety practices and maintain high standards of cleanliness and safety in the kitchen and other relevant areas.
• Coordinates daily tasks with team members
• Assist to supervise line cook or commis as required.
• Able to estimate the daily production needs and check the quality of raw and cooked food products to ensure that standards are met.
• Ensure that the production, preparation and presentation of food are always of the highest quality.
• Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.
• Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.
• Full awareness of all menu items, their recipes, methods of production and presentation standards.
• Follow good preservation standards for proper handling of all food products at right temperature.
• Check expiry dates and proper storage of food items in the section.
• Previous experience in a fine dining environment is preferred.
• At least 2 years of experience cooking in a well-established restaurant.
• Willing and able to work shifts, weekends and public holidays.
• Assist with ad-hoc tasks when required.

We are seeking aproactive and well-organised Marketing Assistant to supportdaily marketing operations, particularly in social media execution andcontent planning. This is a 6-month contract position, with the possibility of conversion to a permanent role depending on performance andorganisational needs.

What You Will Do

• Schedule, prepare, and publish content on Facebook, Instagram, and 小红书
• Manage and update social media and marketing content calendars
• Support content preparation by drafting captions, hashtags, and basic visual assets
• Liaise with internal stakeholders to collect information for marketing communications
• Ensure all scheduled posts are published accurately and on time
• Assist with additional marketing and administrative tasks as needed

What We Are Looking For

• Diploma is an advantage
• Familiarity with major social media platforms, especially Facebook, Instagram, and 小红书
• Understanding of social media posting timelines and content planning basics
• Strong written communication skills
• Highly organised, detail-focused, and capable of managing deadlines
• Adaptable, eager to learn, and comfortable working in a fast-paced environment

Be part of acollaborative marketing team and contribute to strengthening the brand’s digitalpresence and online engagement.