About the Role
The Group General Manager (GGM) will lead and oversee all restaurant concepts under Restaurant 21-BTS Pte Ltd, driving operational excellence, financial performance, and brand consistency. This role requires a seasoned leader with proven experience in Michelin-starred environments (2 or 3 stars), capable of translating fine-dining standards into scalable, high-performing operations across multiple outlets.
Key Responsibilities
Leadership & Strategy
- Provide strategic direction across all brands and outlets within the group
- Work closely with ownership and executive chefs to define and execute business goals
- Build, mentor, and lead a high-performing management team across all locations
- Foster a culture of excellence, accountability, and continuous improvement
Operations Management
- Oversee day-to-day operations across all outlets, ensuring consistency in service and quality
- Implement and uphold systems aligned with Michelin-level service standards
- Drive operational efficiency, cost control, and productivity across departments
- Ensure compliance with local regulations, hygiene, and safety standards
Guest Experience
- Champion exceptional guest experiences aligned with fine-dining expectations
- Monitor feedback and continuously refine service standards
- Ensure brand identity and storytelling are consistently delivered across all touchpoints
Financial Performance
- Take full ownership of P&L across the group
- Develop and manage budgets, forecasts, and financial targets
- Identify opportunities to improve revenue, margins, and overall profitability
People & Culture
- Lead talent acquisition, development, and retention strategies
- Establish clear performance metrics and conduct regular reviews
- Drive training initiatives, particularly in service excellence and product knowledge
Brand & Expansion
- Support new openings, relocations, and concept development
- Ensure successful roll-out of SOPs and brand standards for new ventures
- Collaborate on marketing and positioning strategies to strengthen brand presence
Requirements
- Minimum 8–10 years of senior leadership experience in F&B, with multi-outlet oversight
- Strong background in Michelin-starred establishments (2 or 3 stars preferred)
- Proven track record in managing high-performance teams and delivering financial results
- Deep understanding of fine-dining service, operations, and guest engagement
- Strong business acumen with hands-on operational approach
- Excellent leadership, communication, and problem-solving skills
- Experience in Singapore or similar markets is an advantage
Preferred Attributes
- Passion for hospitality and excellence in service
- Detail-oriented with strong organizational skills
- Adaptable and able to thrive in a fast-paced, evolving environment
- Strong alignment with the company’s culture and long-term vision
