Total 33 job vacancies by Persol Tech Services Pte. Ltd.

About the Project

Offer technical Support for maintaining, troubleshooting, and repairing facilities and equipment

Job responsibilities

- Perform electrical, welding, painting, plumbing, and/or carpentry repairs.

- Calculate electrical loads.

- Review plans, create a materials list and cost estimation for future electrical requirements.

- Install electrical panels and associated circuits.

- Troubleshoot and conduct periodic inspections to determine maintenance work required.

- Follow Preventive Maintenance Instructions and ensure that the records for such are properly documented.

- May perform or assist in the installation, relocation and reinstallation of new and/or existing equipment.

- May perform or assist in the repair and maintenance of support equipment that includes but is not limited to, air compressors, air dryers, vacuum systems, HVAC, and DI water Systems.

- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

- Comply and follow all procedures within the company security policy.

Job Requirement

Requires a high school diploma or equivalent, and at least one to three years’ experience.

Must know single phase and three phase circuits and work with voltages up to 480 volts.

Be able to measure, bent and support EMT.

Be knowledgeable with tools and materials of the trade.

Repair lights of various voltages and service facility circuits throughout the buildings.

Must know how to use test meters to test for live circuits.

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description
Primary Purpose: The Consultant is responsible to develop Outsystems applications based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements. 

Responsibilities Project Delivery

 - Collaborate with business analysts, UX/UI designers, and other developers to deliver high-quality solutions

. - Participate in agile ceremonies, including sprint planning, stand-ups, and retrospectives.

 - Provide technical guidance and mentorship to junior developers.

- Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices

 - Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits 

- Design, develop, and deploy robust web and mobile applications using the OutSystems platform. 

- Translate business requirements into efficient and scalable OutSystems solutions - Develop and maintain reusable OutSystems components and modules. 

- Develop unit test package, execute tests & document test results to ensure the quality of the program - Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment 

- Integrate OutSystems applications with external systems and databases using REST and SOAP APIs.

 - Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently

 - Create and maintain detailed technical documentation, including specifications, configurations, and implementation details.

 - Analyse functional requirements to translate into application design using established design methodologies and guidelines

 - Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements 

- Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications 

- Participate in peer reviews to improve project quality

Qualifications Requirement

- Degree from Computer Science or equivalent

- Minimum 5 years of relevant experience

- Working experience in developing and delivering application software 

- Hands-on experience developing applications with OutSystems. 

- Strong proficiency in OutSystems Service Studio, Integration Studio, and Lifetime. 

- Expertise in web technologies, including HTML, CSS, JavaScript, and jQuery. 

- Experience with REST and SOAP API integrations. 

- Experience with agile development methodologies.

 - Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards

- Experience with cloud platforms (e.g., AWS, Azure). 

- Knowledge of DevOps practices.

 - Experience with UX/UI design principles

Job Scope:

• Provide onsite project management services for assigned project and to manage any infrastructure works to ensure the completion is in accordance with the timeline.
• Provide technical consultancy and support to the operational users in the enhancement of existing infrastructure, review and endorse technical design for the projects, work with users and vendors to implement enhancements that meet users’ requirements.
• To manage the necessary requirements from the project vendors such as to plan, manage and ensure the progress of relating projects and resolve arising issues to ensure the timely completion of the projects as scheduled.
• To manage and monitor the performance of the vendors engaged for the projects to ensure that the compliance to the contractual and Service Level Agreement (SLA), and to take appropriate corrective actions in cases of poor performance.
• Provide weekly reporting of status on project schedules and work done in an accurate and timely manner, prepare and distribute regular performance and status reports as required.
• To ensure the reports provided by the project vendors are up to date.
• To manage the project scope from project vendors, in the case of any troubleshooting or technical of related project issues, the assigned project manager is required to coordinate with the vendor until the issue has been resolved or addressed. The assigned project manager may be required to be recalled on-site outside of office hours, depending on the situation and urgency.
• Escalate any deviations in project timelines, incidents, relevant concerns and to provide the follow up actions.
• To review and ensure accuracy in any necessary paperwork and technical documentations provided by the project vendors.
• To support any other additional interface connectivity and network for applications and security system during the service contractual period.

Requirements:

• Minimally 10 years experience in Project Management
• Must be minimally CCNP and PMP certified
• Prior working experience in IT Network Infrastructure, data centers and Telecommunication projects

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

PERSOL Tech Services Pte. Ltd.• RCB No. 202233837K

Job Scope:

• Maintaining and administering the networks environments including hardware, and configurations.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and network problems.
• Replacing faulty network hardware components when required.
• Monitoring network performance to determine if adjustments need to be made.
• Coordinating computer network access and use.
• Administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Responding to inquiries from users, IT peers, vendors and to provide technical assistance and support.
• Ensure control and compliance for the systems and servers related are available to only authorize users which follows policies and SOPs closely.
• Attending audit meetings and ensure proper documentation of all work done.
• Vendor management
• Establish/maintains customer relationship with partners or internal users to ensure complete understanding of business processes to enable the delivery of viable Infrastructure solution.
• Provide PABX support based on Client’s SOP and documentation
• Attending to machine faults related to network problems during office and after office hours.

Requirements:

• Minimally 10 years of experience in Network 
• Must be CCNP certified
• Experienced in F5, Checkpoint/ Fortigate Firewall
• Experienced in Cisco routers and switches
• Experienced in Network protocol

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

PERSOL Tech Services Pte. Ltd.• RCB No. 202233837K

Job Scope:

• To provide 24x7 Cloud infrastructure support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA).
• To perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management.
• To perform Cloud infrastructure monitoring and escalation as per standard operations procedures
• To assist the customer in solving issues related to both Cloud platforms and physical servers platforms
• To manager the change request of systems and servers
• To provide support to users on a variety of system technologies including Microsoft Windows Server OS, Unix/Linux OS, Hypervisor and Middleware
• Plan and implement service continuity measures, i.e., backup/restore procedures and disaster recovery plan, to ensure continuous operation of the business.

Requirements:

• At least 3 years of experience in IT industry
• Must have experience in server/system change request
• Must have experience in Cloud environment like AWS, Azure and EC2
• Must have experience in physical server, Microsoft Windows Server 2012/2012 R2/2016/2019, Linux/Unix and Active Directory
• Experienced in Server Backup

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

PERSOL Tech Services Pte. Ltd.• RCB No. 202233837K

Responsibilities

• Developing new business accounts and relationship management with clients
• Communicate terms and conditions of professional services business including pricing (with appropriate approval) and guarantee provisions with clients to ensure mutual understanding of service expectations and costs.
• Liaise with key stakeholders on their outsourcing needs.
• Provide advice and solutions to stakeholder’s queries on outsourcing project milestones/deliverables.
• Develop end to end solution and including formation of project team members
• To monitor the performance of all project team and members
• Regular client visits to build and maintain strong relationship with clients.
• Conduct periodic project milestone evaluation meeting with clients and project team/members
• Conduct performance review of project members.
• Support the recruitment of the project team.
• To achieve business targets and objectives.

Key Competencies& Essential Skills

• Good communication skills (written and verbal)
• Good interpersonal & negotiation skills
• Able to do presentations to reputed prospects/clients.
• Able to favourably influence decision making from key executives of targeted clients.
• Good relationship building skills.
• Strong working knowledge of staffing techniques & resource management
• Able to drive conversations around outsourced solution & benefits that that it can deliver.
• Exposure to working on outsourcing project delivery and milestone management.
• Experienced in legal contract review and assessment as well as in driving discussions on contractual terms with client’s legal department.
• Possess a high degree of diplomacy and tact in managing issues and difficult situations.
• Actively involved in a highly dynamic and fast-paced work environment
• Pro-active and takes initiative.
• Proficient in MS Office (Word, Excel, PowerPoint).

Experience

• A tertiary education in any discipline
• Any IT/Technology certification
• Minimum of 1 years’ experience in professional service-related industry is preferred.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

Project Management Office (PMO) Support

• Assist in project planning, scheduling, progress tracking, and maintaining project documentation.

• Support governance processes including preparing meeting materials, updating trackers, maintaining RAID logs (Risks, Actions, Issues, Decisions).

• Coordinate with cross functional teams (Design, Construction, Procurement, Commercial, etc) to gather updates and align project milestones.

• Ensure compliance with PMO standards, templates, and reporting cadence.

Data Analysis & Reporting

• Collect, analyze, and interpret project and operational data to support decision making.

• Develop automated or semi automated dashboards (Power BI / Excel / other tools).

• Track key KPIs such as cost, schedule progress, procurement status, and risk indicators.

• Prepare data summaries and insights for management reviews.

Stakeholder Communication & Presentation

• Create professional PowerPoint presentations for internal reviews and leadership updates.

• Assist in drafting executive summaries, status reports, and project highlight documents.

• Maintain organized project documentation for audits and governance cycles.

Support for Data Centre Programs

• Gain understanding of data centre construction lifecycle (design → procurement → build → commissioning → handover).

• Support PMs in monitoring progress against RFS (Ready For Service) and milestone targets.

• Assist in coordinating site activities and vendor interactions if required.

Vendor & Contract Support

• Provide coordination and administrative support for the consolidation of MCE frameworks across the supply chain, working with Regional Procurement Managers and Legal teams.

• Support contract execution via e sign or wet signature where required.

• Continue supporting PO issuance and supplier onboarding within APAC, and replicate processes across other regions where needed.

• Build and maintain a cashflow/billing schedule in Anaplan based on POs, project schedules, and supplier milestone payments; present to project teams as required.

• Support risk management activities and delivery tracking.

• Assist with process improvement initiatives and ad hoc requests.

Skills/Requirement

• Diploma or Bachelor’s degree in Engineering, Construction, Business, IT, or related fields.

• Basic understanding of project management methodologies (Waterfall preferred; Agile is a bonus).

• Strong skills in Excel, PowerPoint, and familiarity with dashboard/reporting tools (Power BI preferred).

• Ability to analyze datasets and derive insights for reporting.

• Good communication and documentation skills.

• Highly organized, detail oriented, and able to work in a structured environment.

Preferred Qualifications

• Experience in Data Centre, construction, MEP, electrical engineering, or related technical sectors.

• Exposure to project environments involving procurement, scheduling, or technical engineering teams.

• Familiarity with PMO tools (e.g., Smartsheet, MS Project, Anaplan, SharePoint).

• Basic understanding of data centre systems (power, cooling, network, MEP) is a plus.

We regret to inform you that onlyshortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy.

Our full Privacy Policy is available at:

https://www.persoloutsourcing.com/policies

• Provide IT support with strong frontline experience.
• Handle IT Service Management (ITSM) tickets, requests, walk-ins, on-site support, self-help kiosks, VIP phone assistance, onboarding/offboarding, and hardware/software support.
• Address and resolve basic incidents and walk-in requests; log all incidents and requests; engage Subject Matter Experts (SMEs) for issues beyond frontline scope.
• Ensure proper escalation to relevant departments after gathering necessary information and performing basic troubleshooting. Escalate security-related or data breach–related incidents within one hour.
• Document resolutions and update the self-help and knowledge base. Contribute to improving general IT application knowledge and frontline resolution capability.

Interested candidate please click "APPLY" to begin your job search journey.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Developing new business accounts and relationship management with clients
• Communicate terms and conditions of professional services business including pricing (with appropriate approval) and guarantee provisions with clients to ensure mutual understanding of service expectations and costs.
• Liaise with key stakeholders on their outsourcing needs.
• Provide advice and solutions to stakeholder’s queries on outsourcing project milestones/deliverables.
• Develop end to end solution and including formation of project team members
• To monitor the performance of all project team and members
• Regular client visits to build and maintain strong relationship with clients.
• Conduct periodic project milestone evaluation meeting with clients and project team/members
• Conduct performance review of project members.
• Support the recruitment of the project team.
• To achieve business targets and objectives.

Key Competencies& Essential Skills

• Good communication skills (written and verbal)
• Good interpersonal & negotiation skills
• Able to do presentations to reputed prospects/clients.
• Able to favourably influence decision making from key executives of targeted clients.
• Good relationship building skills.
• Strong working knowledge of staffing techniques & resource management
• Able to drive conversations around outsourced solution & benefits that that it can deliver.
• Exposure to working on outsourcing project delivery and milestone management.
• Experienced in legal contract review and assessment as well as in driving discussions on contractual terms with client’s legal department.
• Possess a high degree of diplomacy and tact in managing issues and difficult situations.
• Actively involved in a highly dynamic and fast-paced work environment
• Pro-active and takes initiative.
• Proficient in MS Office (Word, Excel, PowerPoint).

Experience

• A tertiary education in any discipline
• Any IT/Technology certification
• Minimum of 4 years experience in professional service-related industry.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Responsibilities

• Generate and analyze PR/GR and financial reports using SAP and other enterprise systems.
• Process invoice payments and ensure timely reconciliation of technology-related expenses.
• Maintain accurate financial records and ensure data integrity across systems.
• Partner with senior technology leaders to monitor and optimize budget utilization for IT projects and operations.
• Support the renewal and budgeting of software and hardware contracts.
• Assist in managing project budgets, tracking spend against forecasts, and identifying variances.
• Prepare monthly financial dashboards and insights for the Technology Finance team.
• Oversee IT asset management, including inventory tracking, issuance, and decommissioning of laptops and other hardware.
• Ensure compliance with internal controls, accounting policies, and audit requirements.
• Support ad hoc financial and asset-related tasks as assigned by the Technology Finance Lead.

Skills / Requirements

Education

• Bachelor’s degree in Finance, Business, or a related field.

Essential

• 2–3 years of experience in a finance role within a technology-driven environment; experience in a financial institution or consulting firm is a plus.
• Strong Excel skills, with experience in financial modelling and data analysis.
• Strong analytical mindset with the ability to interpret complex data sets.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders across technical and non-technical teams.
• High attention to detail and a disciplined approach to data management.
• Proven ability to handle confidential information with discretion.
• Experience in process improvement and automation within finance operations.
• Familiarity with PMO support in technology or banking projects is a plus.
• Proactive, collaborative, and eager to learn in a fast-paced environment.
• Ability to work independently and manage multiple priorities.
• Proficient in Microsoft 365 tools, especially Excel, Outlook, and SharePoint.
• Strong working knowledge of SAP (PEMS or similar ERP systems) is highly desirable.
• Solid understanding of financial treatment for various technology expense types (CapEx vs. OpEx).
• Experience with IT asset lifecycle management is a plus.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy. Our full Privacy Policy is available at:
https://www.persoloutsourcing.com/policies

Responsibilities

• Review and negotiate IT contracts with suppliers

• Working in close collaboration with the Strategic Sourcing & Procurement colleagues, Group Legal and IT stakeholders .

• Ensure compliance, process standards and guidelines.

• Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.

• Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

Skills/Requirement

• ITE/Diploma in Human Resources, Business Administration, or a related field.

• Strong organizational and time-management skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Excellent written and verbal communication skills.

• Attention to detail and accuracy in managing data and reports.

We regret to inform you that onlyshortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy.

Our full Privacy Policy is available at:

https://www.persoloutsourcing.com/policies

About the Project

We are seeking an experienced Data Analyst to support business operations. This role will focus on headcount and resource planning, expense analysis, and margin assessment, ensuring optimal staffing levels to meet business demands.

Responsibilities

• Assess data related to business margins, expenses, resource allocation, and costing data to support operational planning.

• Lead headcount planning by calculating requirements, identifying overstaffing/understaffing situations, and providing actionable recommendations.

• Prepare and deliver professional presentations to senior stakeholders, backed by accurate data points and insights.

• Conduct forecasting to anticipate future business needs and resource requirements.

• Provide consulting support to the business on capacity planning strategies.

• Collaborate with cross-functional teams across APAC markets to align planning with operational objectives.

Skills/Requirement

• Minimum 6 months of experience in data analysis, reporting and presentation in a corporate environment.

• Strong proficiency in Excel (advanced formulas, pivot tables, charts, data modelling).

• Proven experience in preparing and presenting insights to senior business leaders.

• Ability to challenge senior stakeholders constructively with data-backed recommendations.

• Strong analytical, forecasting, and problem-solving skills.

• Excellent communication and presentation abilities.

• Prior experience in APAC roles preferred.

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.. If you wish to withdraw your consent, please email us at Ken.Tan@persoloutsourcing.com. Please feel free to contact us if you have any queries.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Able to work in Shifts , weekend and PH support

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.. If you wish to withdraw your consent, please email us at Ken.Tan@persoloutsourcing.com. Please feel free to contact us if you have any queries.

Responsibilities

• Lead the team ensuring strict compliance with health, safety, environmental and sustainability guidelines.

• Ensure housekeeping and quality benchmarks are being met in each works area.

• Lead the onsite team and ensure project completion within the set budget, schedule and conformance with the contract documents.

• Participate in development of scopes of work for each trade, with the purchasing department.

• Input into and develop a logistics plan that allows the contractors to complete their work in a coordinated, efficient manner under the project managers directive.

• Establish regularly scheduled meetings with the trade contractors to review the following: shop drawing preparation / approval, equipment/material lead times and required on-site dates, manpower projections vis-a-vis the project schedule, quality/performance issues on and off site.

• Identify any factory visits that may be required and schedule accordingly.

• Conduct regular project/contractor meetings to review project progress and the following issues: Current cost projections/change orders issued to date, anticipated “pending” costs, schedule update, requisition review, highlight near term major activities, changes to the project, any other issues deemed appropriate.

• Work with trade contractors to carry out benchmarking for discreet activities so as to agree quality benchmarks.

• Evaluate and assess trade contractor method statements and contract documentation for buildability and provide suitable feedback.

• Liaise with the employer’s safety manager in the development of a site-specific safety plan.

Skills/Requirement

• Higher National Diploma/Degree in Engineering, BArch degree Architecture / built environment or BSc Construction Management discipline as a minimum.

• 5+ years previous work experience as a Construction Manager, preferably with 3 years in A & A related field

• Working knowledge of scope of work covered by contracts.

• Knowledge of construction, engineering, procurement, industry standards and other project-related activities, their interfaces and interdependencies.

• Proven ability to manage and lead a team to build collaboration and efficiency.

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Role Overview

The Voice & Network Engineer (L2) is responsible for the operation, maintenance, and support of enterprise voice and network infrastructure. This role ensures high availability, performance, and security of network and voice services, while supporting incident resolution, changes, and service improvements in a complex enterprise environment.

Key Responsibilities

1. Network Operations & Support

• Manage and support enterprise network infrastructure (LAN/WAN, Data Centre, Wireless).
• Perform L2 troubleshooting for routing, switching, and connectivity issues.
• Support network technologies including Cisco (ACI, SDA, DNAC), routing protocols (BGP, OSPF), and switching (VSS, Nexus, Catalyst).
• Monitor network performance, capacity, and availability using tools (e.g., SolarWinds, ThousandEyes).
• Perform health checks and ensure proactive issue detection.

2. Voice & Collaboration Systems

• Support enterprise voice platforms such as Cisco webex, SBC, Audiocodes, and IP telephony systems.
• Troubleshoot call quality, registration, SIP trunk, and voice gateway issues.
• Support voice-related changes, upgrades, and integrations.
• Coordinate with vendors for voice-related incidents and RCA.

3. Incident, Problem & Change Management

• Handle P1/P2 incidents, perform root cause analysis, and ensure timely restoration.
• Support problem management by identifying recurring issues and preventive actions.
• Execute changes in accordance with ITIL processes and approved change windows.
• Prepare and maintain incident reports and service updates.

4. Security & Compliance

• Ensure compliance with security policies, audits (e.g., ISMS), and governance standards.
• Support network segmentation, NAC (ISE), firewall policies, and secure configurations.
• Perform patching, upgrades, and vulnerability remediation.

5. Configuration & Documentation

• Maintain accurate documentation of network diagrams, configurations, and SOPs.
• Ensure configuration backup and version control are in place.
• Support audit requirements by providing necessary technical evidence.

6. Stakeholder & Vendor Coordination

• Collaborate with internal teams, project teams, and external vendors.
• Participate in DR activities, testing, and failover/failback validation.
• Provide technical input for upgrades, migrations, and improvements.

Job Requirements

Education & Experience:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• Minimum 3–5 years of experience in network and voice support (L2 level).

Technical Skills (Mandatory):

Strong knowledge of:

• Routing & Switching (BGP, OSPF, VLAN, STP, HSRP/VRRP)
• Wireless technologies (WLC, AP management)
• Voice systems (Cisco Webex, Zoom, Audiocodes, SIP, VoIP fundamentals)

Experience with:

• Cisco technologies (ACI, DNAC, ISE preferred)Network monitoring tools (SolarWinds, ThousandEyes or equivalent)

Understanding of:

• Firewalls, VPN, NAC, DNS/DHCP (Infoblox preferred)

Technical Skills (Good to Have):

• Experience with SDA, Routing, Switching ACI environments, or data centre networking
• Knowledge of F5 load balancers and ISE
• Exposure to automation or scripting (Python, Ansible)

Soft Skills & Competencies:

• Strong troubleshooting and analytical skills
• Good communication and stakeholder management skills
• Ability to work under pressure during critical incidents
• Team player with proactive and ownership mindset

Certifications (Preferred):

• CCNA / CCNP (Routing & Switching or Enterprise)
• ITIL Foundation Certification

Working Conditions

• May require shift work, on-call support, and weekend maintenance activities
• Participation in DR exercises and critical change windows