Total 120 job vacancies by Itcan Pte. Limited

L3 EUC with System Engineer SCCM experience

JD:

• Experience handling Executive/C-Level Support
• Experience with supporting Windows 10/11 and MacOS
• Experience with Microsoft 365 and Windows Administration
• Experience with scripting (PowerShell)
• Experience with running AV event / conference room support
• Exposure to Citrix Cloud/XenDesktop/XenApp
• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)
• Exposure to ticket queue management (ServiceNow)
• Exposure to Intune and JAMF Device Management
• Collaborate effectively with the infrastructure engineering teams and the business
• Excellent verbal and written communication skills
• Strong ownership experience with a track record of delivering results
• Bachelor’s degree

We’d Love If You Had

• Trading floor support experience
• VMware knowledge or experience
• Experience with Windows Server 2019

• Administration and management of IT Infrastructure and data centre support, which include basic systems,

network, database and application support.

• Respond to the incoming alerts (system triggered, e-mail etc.)

• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)

• Assess incoming alerts to understand their severity, and impact before escalating

• Log, update and manage incidents, requests and changes in ITSM tools (ServiceNow)

• Perform basic health checks, service restarts and routine operational task

• Follow documented support procedures for incident management, which include identifying and determining

the root cause and resolving the incident or escalate to the appropriate resolver group according to SLA

(Service level Agreement).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal

operations.

Requirements:

(Indicate the qualifications, education, associated training, background knowledge, skills

and attributes to perform the job competently)

• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems

• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix

Systems administration

• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.

• Customer-oriented, patient, meticulous and a strong team player.

• Strong & effective communication and interpersonal skills with desire to work as part of a team.

• Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career

progression and advancement.

• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service

Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned

accounts/business

• units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and

notification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective

Business implement actions to prevent reoccurrences of the same issue.

are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

with minimum resource requirement. Interpret and plan projects and workload forecasts on an

ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work

requests for their monitoring specific customers.

values.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis

statistics to pro-actively support and improve the customer business.

Network and Database) for better Service delivery.

• Understand Technical setup of the Client and provide technical inputs to manage existing with

continuous improvement/enhancement required.

generated

• To submit the service request tickets in ITSM when requested by the support teams or clients,

track and ensure they are completed to meet pre-defined turnaround time.

• To help and assist in tracking the clean laptop counts.

• To help and assist in scheduling appointments for various activities.

• To keep track of the asset inventory in the storeroom.

• Any other ad-hoc duties as required and assigned in relation to the administration support.

• Basic knowledge in using ITSM tool will be an added advantage.

• Proficient in MS Word, Excel and PowerPoint.

• Good communication skills in both oral and written.

• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.

• At least 1 year of experience in similar job capacity.

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

Minimum Education: Diploma in IT-related fields

Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

Customer Service Experience in a non-tech call center environment will not be considered.

Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Job Description

- Install and configure software and related automationtasks

- Manage servers and other related technology tools

- Set up accounts and servers for windows/linux operatingsystems

- Monitor performance and maintain systems according torequirements

- Work with users and vendors to take timely and appropriatesteps to resolve and troubleshoot issues impacting service levels and conductroot cause analysis

- Ensure security through access controls, backups and hostsfirewalls

- Ensure patching is done monthly and systems are upgradedwith new releases and models

- Ensure systems always comply with security policies,including vulnerability assessment, patching, and hardening.

- Respond promptly to Incidents and SRs

- Generate and Review Accounts monthly or as per required

- Explore automation where possible

- Researching and recommending new approaches to improve thecomputer system.

- Providing technical support when requested within andafter office hours

- Develop expertise to train staff on new technologies

- Build an internal technical documentation, manuals and ITpolicies

Qualifications

Possess the relevant qualifications and/or be proficient inthe following areas:

- Minimally Five (5) years hands-on experience inadministration of On-Premise Servers and Cloud Operations (AWS and Azure).

- Minimally 2 years hands on experience on Gitlab CI/CD,Azure Jenkins, AWS CF, Terraform

- Working experience with IAM, ECS and EKS in AWS/Azure

-  Working experience with Route Tables, NACL, SecurityGroups, NSG

- With DevOps experience e.g. CI/CD pipeline building andmanagement

-  Very good working experience with Terraform usingShip/Hats

-  Good working experience with Linux and WindowsOperating Systems 2012/2016/2019/2022 Server platform

- Very proficient in Active Directory, DHCP, DNS, GroupPolicy, IIS, SCCM, WSUS, Windows Clustering

- Preferably experience in TrendMicro/SymantecAnti-virus/Crowdstrike products

- Exposure with cloud automation tools such as Terraform,Chef etc

- Knowledge with storage products is an advantage

- Resourcefulness and problem-solving aptitude

- Proficient in coordinating and communicating customerrequirements

- Proficient in Windows scripting, powershell or any otherscripting language

- Able to handle demanding service response and recoveryturnaround

- Able to manage daily support tasks to meet stringent SLArequirements

- Excellent scheduling and multitasking skills

- Meticulous and process-oriented

- Good, hard-working attitude with ability to work wellunder pressure

- Good communication skills English (written, spoken)

- Good analytical skills with ability to work with others toresolve problems.

- Good organization skills, with ability to properlydocument and track information.

- Good understanding with Application tiers, IIS, Databases

- Good understanding with Change Management processes

- Having experience in WOG environment is a plus

- Regular 8x5 support (shift rotation but no graveyard),required to be on standby for 7x24 support. Expected to work during off-peakhours on system activities

- Basic understanding of Linux OS and willing to be crosstrained in Linux/Unix environment

- Basic Networking knowledge is a plus

- Preferably certified in RHEL, Microsoft Certified SystemsEngineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL orequivalent.

-  AWS/Azure DevOps Certified or Solution ArchitectProfessional is a must

Job Title: Test Engineer

Job Overview

The Test Engineer is responsible for ensuring software and applications meet business and user requirements through effective testing strategies. This role involves planning, executing, and managing testing activities while maintaining high-quality standards and delivering a customer-focused experience.

Key Responsibilities

• Analyze business and system requirements to develop comprehensive test plans, test strategies, and test cases
• Provide input to project teams on design considerations to improve testability and meet requirements
• Advise stakeholders, including business analysts and clients, on testing approaches, methodologies, and best practices
• Set up and maintain test environments and test beds to ensure readiness for execution
• Execute manual and/or automated test cases in line with defined test strategies
• Identify, document, and track defects; collaborate with development teams to ensure timely resolution
• Analyze test results and provide actionable insights on performance issues, defects, and risks
• Prepare and present test reports and regular status updates to stakeholders
• Coordinate and support User Acceptance Testing (UAT) and On-Site Acceptance Testing (OSAT) with end users
• Ensure solutions meet operational and customer requirements
• Recommend and implement test automation tools and frameworks where applicable
• Manage and coordinate testing activities to ensure timely delivery aligned with project schedules
• Continuously improve testing processes in line with organizational standards and best practices

Requirements

• Minimum 2+ years of experience in software testing or quality assurance
• Diploma or Degree in Computer Science, Information Technology, Management Information Systems, or related field
• Strong understanding of software testing methodologies, tools, and processes
• Hands-on experience with test automation tools such as Selenium, Cypress, Playwright, or similar (preferred)
• Familiarity with C3 (Command, Control, and Communication) systems is an advantage
• Relevant certifications (e.g., ISTQB) are a plus
• Experience in test planning, execution, defect tracking, and reporting

Job Overview

We are seeking an experienced On-Premises DevOps Engineer to design, implement, and maintain containerized infrastructure within our on-premises environment. This role involves close collaboration with development and operations teams to ensure seamless application deployment, system reliability, and efficient infrastructure management.

Key Responsibilities

• Design, install, configure, and maintain Kubernetes clusters in an on-premises environment
• Manage and optimize containerized applications using Docker and Kubernetes
• Implement and support event-driven architecture using Kafka for data streaming and communication
• Utilize Apache Guacamole for secure remote access and system management
• Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar
• Deploy and manage Kubernetes packages using tools like Helm or Kustomize
• Set up and manage monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack)
• Ensure high availability, scalability, and performance of on-premises infrastructure
• Implement Kubernetes security best practices, including RBAC, network policies, and pod security
• Troubleshoot and resolve infrastructure, deployment, and performance issues
• Collaborate with cross-functional teams to streamline CI/CD pipelines and deployment processes
• Maintain documentation for infrastructure, configurations, and processes
• Continuously improve system reliability, automation, and operational efficiency

Requirements

• Strong hands-on experience with Kubernetes (pods, services, deployments, stateful sets) in on-premises environments
• Proficiency in Docker and containerization technologies
• Experience with Kubernetes networking (CNI plugins, ingress controllers, service meshes)
• Knowledge of Infrastructure as Code tools such as Terraform, Ansible, Helm, or Kustomize
• Experience implementing monitoring, logging, and alerting solutions
• Solid understanding of Kubernetes security practices (RBAC, network policies, etc.)
• Familiarity with Kafka for streaming and messaging systems
• Experience with on-premises infrastructure and data center environments

We are seeking a skilled Systems Engineer to manage and maintain IT infrastructure, ensuring system reliability, performance, and security. The role involves proactive monitoring,incident management, system optimization, and supporting business continuitythrough effective backup and disaster recovery processes.

Key Responsibilities

1. System Health & Maintenance

• Perform daily and proactive system health checks based on runbooks and scheduled scripts
• Conduct periodic system housekeeping activities
• Monitor and maintain storage arrays, SAN switches, tape libraries, and backup servers
• Identify and resolve issues such as hung processes, failed jobs, and long-running tasks

2. Incident & Problem Management

• Act as the single point of contact for incident management, including 24x7 on-call support
• Monitor system alerts and hardware alarms using enterprise tools and raise incidents as needed
• Manage and prioritize incident queues, ensuring timely resolution and escalation
• Restore services with minimal disruption and without impacting underlying infrastructure
• Conduct root cause analysis (RCA) and implement preventive measures

3. Change & Configuration Management

• Implement system and configuration changes in accordance with approved Change Requests
• Maintain accurate and up-to-date asset configurations and system documentation
• Ensure compliance with organizational change management processes

Requirements

Technical Skills

• Strong experience in system administration and infrastructure support
• Hands-on experience with storage systems, SAN switches, and backup solutions
• Familiarity with monitoring and alerting tools
• Knowledge of incident, problem, and change management processes (ITIL framework preferred)
• Experience in system patching, security hardening, and access management
• Understanding of backup and disaster recovery strategies
• Basic knowledge of networking and server performance tuning

Responsibilities

• Develop, maintain, and enhance applications and data pipelines using Python
• Write, optimize, and manage complex SQL queries for data processing and reporting
• Perform hands-on development, testing, and deployment of software solutions
• Provide ongoing production support, including troubleshooting and resolving technical issues
• Work in a Linux/Unix environment to manage jobs, scripts, and system processes
• Collaborate with cross-functional teams to gather requirements and deliver technical solutions
• Monitor system performance and ensure reliability, scalability, and efficiency
• Document technical designs, processes, and support procedures

Requirements

• 3 to 5 years of relevant experience in software or data engineering
• Strong programming skills in Python
• Proficiency in SQL for data manipulation and querying
• Hands-on experience working in Linux/Unix environments
• Experience in both development and production support roles

• Handling of tickets for boardroom Manage Engine Plus ITSM system.
• Create and maintain systems documentation. Maintain IT hardware inventory.
• Provide IT technical support on desktop/laptops(software and hardware, be it remotely or physical.
• Basic support on users mobiles with corporate approved Boardroom's applications Interacting/explaining well with end user, with clear communication. Basic administration of Active Directory users.
• Basic administration of Microsoft Office 365 users. Basic knowledge of basic network issue troubleshooting.
• Provide basic technical troubleshooting support to AV systems in meeting rooms.
• Providing onboard/offboard requests.
• Basic knowledge and troubleshooting of external software applications(crowdstrike, intune, bitlocker, one drive)
• Procurement of laptops on DELL portal. Positive mindset and good learning attitude. Other ad-hoc duties as assigned or required

These ITOs provide 24x7x365 support to data centers located in Kallang and AMK. The work scope includes (not exhaustive):

• Monitor and respond to alerts from Automic, SFX, emails, ITOM, CCTV, BMS and Netbackup with proper ticketing and Level 1 support
• Monitor and control the execution of batch jobs so that they can complete within the critical batch window and not affect online performance
• Provides smart hands for round the clock critical data center support
• Ensure safety and security of the data centres
• Any other duties as assigned from time to time

Responsibilities

• Design, develop, and maintain scalable data pipelines and ETL processes using Spark (PySpark) and related technologies
• Build and manage data architectures, including data lakes, warehouses, and operational data stores (ODS)
• Develop and maintain Data APIs to support data access and integration across systems
• Work with large-scale distributed systems using the Hadoop ecosystem (Hadoop, Hive, HDFS)
• Implement and optimize data models, ensuring efficient storage and retrieval
• Collaborate with cross-functional teams (data scientists, analysts, and business stakeholders) to understand data requirements
• Ensure data quality, integrity, and governance across all data platforms
• Contribute to the design and implementation of Master Data Management (MDM) solutions
• Monitor and optimize performance of data processing jobs and workflows
• Document data processes, architectures, and technical solutions

Requirements

• 2–6 years of experience in software engineering or data engineering
• Strong programming skills in Scala/Java and Python
• Hands-on experience with ETL processes and Apache Spark (PySpark)
• Solid experience working with the Hadoop ecosystem (Hadoop, Hive, HDFS)
• Experience designing and developing Data APIs
• Strong understanding of data modelling, ODS, and MDM concepts
• Proven experience building data frameworks and architectures

Nice-to-Have

• Experience with data warehousing, data lakes, and data optimization techniques
• Basic understanding of Artificial Intelligence (AI) and Data Science concepts
• Experience with BI tools such as Tableau (dashboarding and reporting)