Total 11 job vacancies by Icon Outsourcing

Responsibilities:

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Implement and support ITSM processes including Incident Management, Problem Management, Change Management, Request Management, and Service Catalog.
• Configure and enhance HR Service Delivery (HRSD) solutions including Employee Service Center, HR Case Management, HR Knowledge Management, Lifecycle Events, and Employee Workflows.
• Develop and support Customer Service Management (CSM) solutions including Customer Service Operations, Case Management, Customer Portals, and Omnichannel engagement.
• Design, maintain, and optimize Service Catalogs, Request Items, Record Producers, Catalog Items, and associated workflows.
• Develop custom applications, workflows, UI policies, business rules, client scripts, script includes, and integrations.
• Utilize Flow Designer and Integration Hub to automate business processes and orchestrate cross-platform workflows.
• Integrate ServiceNow with third-party applications using REST APIs, SOAP services, Integration Hub, and instance-to-instance integrations.
• Participate in architecture discussions and recommend best practices for platform design and integration strategies.

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 5+ years of hands-on ServiceNow development and administration experience.
• Strong implementation experience in ServiceNow ITSM modules including, Incident Management, Problem Management, Change Management, Request Management, Service Catalog
• Proven experience implementing and supporting, HR Service Delivery (HRSD)Customer Service Management (CSM)
• Experience with CMDB Event Management Agent, Workspace Flow, Designer Integration, Hub Service Portal / Employee Center
• Strong ServiceNow platform development expertise.

• Proficiency in JavaScript, HTML, XML, AJAX, REST API, Integration SOAP Web Services
• Experience in Business Rules, Client Scripts, Script Includes UI Policies, UI Actions, ACLs, Workflows, Flow Designer, Integration Hub
• Knowledge of ServiceNow data model, security architecture, and platform governance.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• HRSD and/or CSM Implementation Specialist certifications.
• Experience with Agile and DevOps delivery methodologies.

Role:

• Design, develop, customize, and support Temenos T24/Transact applications and components.
• Develop and maintain solutions within T24 Securities, Custody, and Corporate Actions modules.
• Analyze business requirements and translate them into functional and technical specifications.
• Perform enhancements, bug fixes, and production support activities for T24 applications.
• Develop local applications, enquiries, versions, routines, and batch processes within T24.
• Support the end-to-end processing of securities transactions across various asset classes.
• Develop and maintain functionality related to, Equities, Fixed Income Securities, Mutual Funds, Structured Products, Custody Services
• Implement and support Corporate Actions processes including, Dividend Payments, Interest Payments, Stock Splits, Bonus Issues, Rights Issues, Mergers & Acquisitions

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance, or related discipline.
• Minimum 10 years of hands-on T24/Temenos development experience.
• Strong experience in T24 Securities and Corporate Actions modules.
• Experience working within banking, private banking, custody, or wealth management environments.
• Good understanding of securities lifecycle and investment products.
• T24 Development experience in T24/Temenos Transact Development, Local Applications, Enquiries, Versions, OFS Messaging, EB APIs, T24 Core Architecture, Batch Processing
• Experience in jBASE / jBC, SQL, Unix/Linux Shell Scripting, XML, Web Services, REST APIs
• Strong understanding of securities processing, custody operations, settlements processing, corporate actions lifecycle.
• Experience with TAFJ architecture and Java-based development.

Role:

• Test planning and strategy: Develop test plans, strategies, and cases based on business and non-functional requirements.
• Possess hands-on expertise in testing from T24 to TAP
• Analysis and reporting: Analyse test results, identify root causes of issues, and generate detailed reports for stakeholders
• Troubleshooting and defect resolution: Troubleshoot bottlenecks and collaborate with development teams to implement fixes
• Environment and tool setup: Configure the test environment, manage test data, and use testing tools and software

Requirements:

• Minimum of 6 years of experience in Software Testing.
• Bachelor's degree in computer science or similar relevant education background.
• Expertise in Functional Testing
• Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.
• Hands on experience in testing B2F (T24 to TAP) flows in these modules.
• Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.
• Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.
• Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.
• Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off

Role:

• Communicate highly technical issues to non-technical audience.
• Earn good reputation of being technically strong in the organization by help solving problems others struggle
• Development and delivery with Java, EJB, Spring Boot, MySQL, Oracle and IBM MQ.
• Understand business / system requirements and translate them into technical solutions that are scalable, stable and fit for purpose.
• Ensure adherence to the bank standards (including code, security and performance).
• The role provides exposures to Wealth Management systems.
• Passionate about technologies and building robust and scalable Java Systems.
• Analysis, design coding, and implementation of complex and custom-built applications.
• Work collaboratively with team to achieve goals.
• Experience working in Agile methodologies, such as Scrum, and/or Extreme programming.
• Experience in following in following best practices like Test-Driven Development (TDD) and continuous Integration (CI)
• Investigate and resolve production issues to help maintain a stable production environment; remain cool and effective in crisis.
• Analyse requirements, estimate efforts, plan timeline, manage progress.
• Ensure awareness, involvement and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle
• Drive and review technical and architectural design, enforce architectural guidelines and challenge status quo.

Requirements

• Minimum of 8 years of Software development experience
• Minimum of Bachelors degree in Computer Science or similar relevant education background.
• Strong banking or financial services industry experience is mandatory
  Skills requirements
• Core Java 8+ and JUnit.
• Spring Boot
• Strong computer science knowledge (algorithms, data structures, object-oriented design)
• TDD. Able to write acceptance test.
• Maven & Basic Linux shell scripting commands
• Java Messaging Concepts. (JMS, MQ)
• Relational Database concepts, SQL, joins, index, triggers etc.
• Web Services Rest, SOAP.
• Spring core concepts.
• Experience in SQL queries optimisation
• Familiarity with Intellij, Git, SonarQube/SonarLint
• JBOSS (or any other application server knowledge).
• Java Server Faces, JPA, EJB knowledge.
• Kafka
• React JS

Role:

• Perform network administration in a heterogeneous environment (production, DR, test) comprising of network and security equipment, telecommunication links.
• Perform hardening, upgrade and enhancement on IT infrastructure components.
• Monitor, assess, schedule and implement network, and product-specific security vulnerability patches.
• Monitor obsolescence of IT infrastructure components (network systems).
• Monitor expiry and perform renewal of network system password and certificates.
• Implement network backups operations to ensure data recoverability and business continuity.
• Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery (DR) testing and component switchover exercises to ensure usability of standby and DR equipment.
• 24x7 support is required (Need to work in 5 x shifts).
• Provide second-level network support and resolve incidents and problems in accordance with the established Service Level Agreement (SLA)..
• Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC in financial institutions or mission-critical environment.
• Proven hands-on network engineering experience.
• Demonstrate good analytical and problem-solving abilities.
• Open to work in 24X7 Shift role.
• CCNA / CCNP / CCSA Certification required.
• 1st Shift - 7am - 4.00pm (Monday to Friday)
• 2nd Shift - 2.00pm - 11.00pm (Monday to Friday)
• 3rd Shift - 10.30pm - 7.30am (Monday to Friday)
• 4th Shift - 7.30am - 7.30pm (Sat - Sun)
• 5th Shift - 7.30pm - 7.30am (Sat-Sun)

Requirement

• Lead requirements gathering using design thinking, translating business needs into scalable ServiceNow solutions for agencies
• Analyse existing processes, identify gaps, and drive digital transformation initiatives across public sector environments effectively
• Define user stories, functional specifications, and oversee implementation, configuration, integration, and deployment of ServiceNow solutions
• Collaborate with stakeholders, facilitate workshops, and drive adoption through clear communication, training, and engagement strategies
• Ensure solutions align with architecture standards, manage change requests, and continuously improve service delivery outcomes

Requirement

• Minimum of 6 years of experience in IT industry.
• Bachelor of Computer Science or similar relevant education background.
• Strong experience with ServiceNow architecture.
• Minimum of 5 full lifecycle ServiceNow end to end implementation experience is required.
• Proven experience delivering ServiceNow implementations, with strong understanding of enterprise SaaS platforms and digital transformation initiatives
• Solid analytical skills with ability to translate complex requirements into practical, user-centric technology solutions effectively
• Experience working in Agile environments, with exposure to cloud architecture, automation, and system integration practices
• Strong stakeholder management, communication, and facilitation skills across cross-functional teams and senior business stakeholders
• Background in public sector or large enterprises, with ability to influence change and drive successful project outcomes

Role:

• Perform system administration and maintenance in a heterogeneous environment (production, DR, test) comprising of Sun Solaris servers and Linux-based servers
• Perform system upgrade and enhancement on IT infrastructure components
• Implement operating system and product-specific security hardening and patches
• Monitor obsolescence of IT infrastructure components (systems)
• Monitor expiry and perform renewal of system passwords and certificates
• Implement a schedule of system backups and database archive operations to ensure data recoverability and business continuity
• Develop and implement disaster recovery plans for IT infrastructure (systems) and conduct regular disaster recovery testing and component switch over exercises to ensure usability of standby and DR equipment
• Manage the application User Acceptance Test (UAT) and upkeep the use of UAT environment
• Provides technical support and guidance (level 3) to end-users, and other IT resources.
• Provide second level system support and resolve incidents and problems in accordance to established Service Level Agreement (SLA)
• Perform problem diagnosis on incidents and propose and implement measures to prevent recurrence

Requirements:

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field
• Minimum 6 - 8 years of experience in system administration and support in Middleware, Unix and Linux systems
• Experience in working with SAN for Unix and Linux Platforms
• Experience in performing OS hardening and patching
• Experience with enterprise backup and system monitoring and management software
• Proficient in scripting for Unix and Linux-based environments to automate tasks
• Familiar with database administration and data centre operations will be an advantage
• Provide 24/7 support on a rostered basis.
• Provide weekend and after office hours support for change implementation (for critical production services)
• Shift timings :
• 1st shift - 7am to 4pm (Mon-Fri) 
• 2nd shift - 2pm to 11pm (Mon-Fri) 
• 3rd shift - 10.30pm to 7.30am (Mon-Fri)
• 4th shift - 7.30am to 7.30pm (Sat-Sun)
• 5th shift - 7.30pm to 7.30am (Sat-Sun

Professional Certifications

• Unix and Linux Certified System Administrator certifications
• Industry certification for public cloud administration preferred

Join a high-impact public sector project driving digital transformation through ServiceNow and user-centric solutions.

You will work closely with stakeholders to deliver scalable, innovative platforms that enhance citizen and agency experiences.

What You’ll Do

• Lead requirements gathering using design thinking, translating business needs into scalable ServiceNow solutions for agencies
• Analyse existing processes, identify gaps, and drive digital transformation initiatives across public sector environments effectively
• Define user stories, functional specifications, and oversee implementation, configuration, integration, and deployment of ServiceNow solutions
• Collaborate with stakeholders, facilitate workshops, and drive adoption through clear communication, training, and engagement strategies
• Ensure solutions align with architecture standards, manage change requests, and continuously improve service delivery outcomes

What You Bring

• Proven experience delivering ServiceNow implementations, with strong understanding of enterprise SaaS platforms and digital transformation initiatives
• Solid analytical skills with ability to translate complex requirements into practical, user-centric technology solutions effectively
• Experience working in Agile environments, with exposure to cloud architecture, automation, and system integration practices
• Strong stakeholder management, communication, and facilitation skills across cross-functional teams and senior business stakeholders
• Background in public sector or large enterprises, with ability to influence change and drive successful project outcomes

If you’re passionate about driving meaningful digital change and delivering impactful solutions, we’d love to hear from you. Click "Apply"

Role:

• Communicate highly technical issues to non-technical audience.
• Earn good reputation of being technically strong in the organization by help solving problems others struggle
• Development and delivery with Java, EJB, Spring Boot, MySQL, Oracle and IBM MQ.
• Understand business / system requirements and translate them into technical solutions that are scalable, stable and fit for purpose.
• Ensure adherence to the bank standards (including code, security and performance).
• The role provides exposures to Wealth Management systems.
• Passionate about technologies and building robust and scalable Java Systems.
• Analysis, design coding, and implementation of complex and custom-built applications.
• Work collaboratively with team to achieve goals.
• Experience working in Agile methodologies, such as Scrum, and/or Extreme programming.
• Experience in following in following best practices like Test-Driven Development (TDD) and continuous Integration (CI)
• Investigate and resolve production issues to help maintain a stable production environment; remain cool and effective in crisis.
• Analyse requirements, estimate efforts, plan timeline, manage progress.
• Ensure awareness, involvement and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle
• Drive and review technical and architectural design, enforce architectural guidelines and challenge status quo.

Requirements

• Minimum of 8 years of Software development experience
• Minimum of Bachelors degree in Computer Science or similar relevant education background.
• Strong banking or financial services industry experience is mandatory
  Skills requirements
• Core Java 8+ and JUnit.
• Spring Boot
• Strong computer science knowledge (algorithms, data structures, object-oriented design)
• TDD. Able to write acceptance test.
• Maven & Basic Linux shell scripting commands
• Java Messaging Concepts. (JMS, MQ)
• Relational Database concepts, SQL, joins, index, triggers etc.
• Web Services Rest, SOAP.
• Spring core concepts.
• Experience in SQL queries optimisation
• Familiarity with Intellij, Git, SonarQube/SonarLint
• JBOSS (or any other application server knowledge).
• Java Server Faces, JPA, EJB knowledge.
• Kafka
• React JS

Role:

• Test planning and strategy: Develop test plans, strategies, and cases based on business and non-functional requirements.
• Possess hands-on expertise in testing from T24 to TAP
• Analysis and reporting: Analyse test results, identify root causes of issues, and generate detailed reports for stakeholders
• Troubleshooting and defect resolution: Troubleshoot bottlenecks and collaborate with development teams to implement fixes
• Environment and tool setup: Configure the test environment, manage test data, and use testing tools and software

Requirements:

• Minimum of 6 years of experience in Software Testing.
• Bachelor's degree in computer science or similar relevant education background.
• Expertise in Functional Testing
• Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.
• Hands on experience in testing B2F (T24 to TAP) flows in these modules.
• Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.
• Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.
• Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.
• Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off

Role:

• Development and delivery of frontend applications using React (TypeScript, Redux, Routing, Hooks, Context, Suspense).
• Understand business / system requirements and translate them into technical solutions that are scalable, stable and fit for purpose.
• Tackle very complex legacy defects that mediocre developers cannot analyse/solve.
• Ensure adherence to the bank standards (including code, security and performance).
• The role provides exposure to Wealth Management systems.
• Analysis, designing, coding, and implementation of complex and custom-built applications.
• Work collaboratively with team to achieve goals. Experience working with Agile methodologies, such as Scrum.
• Investigate and resolve production issues to help maintain a stable production environment; remain cool and effective in crisis.

Requirements:

• Minimum of 6 years of experience in software development.
• Experience in banking & financial services industry is mandatory
• Bachelors in Computer Science or similar relevant industry background experience required
• Frontend development with React 18 or newer
• TypeScript
• Routing, Hooks, Context, Suspense
• State management solutions,e.g. Redux
• Experience in  working with MFE, building UI components, formik libraries, module federation, vite, CSS
• Affinity to user experience / keen eye for high quality UI and UX
• Ability to proactively work with stakeholders across the organization
• Strong computer science knowledge (algorithms, data structures, system design)
• Unit and integration testing
• Familiar with standard frontend code editors and tools, e.g. Visual Studio Code, Chrome DevTools
• Basic Linux shell scripting commands
• Familiarity with Git, DevOps systems
• Micro-frontends via Module Federation
• Web Components
• Bundler/toolchain familiarity (webpack, vite)
• Advanced CSS know how