Senior IT Executive - Spa Esprit Group
Full-time
Senior Executive
2 months ago
If you enjoy solving real business problems with systems, workflows, and data—and want to see the direct impact of your work—we’d love to meet you. Sp.....
If you enjoy solving real business problems with systems, workflows, and data—and want to see the direct impact of your work—we’d love to meet you. Spa Esprit Group is looking for a Senior IT Executive to support, enhance, and evolve the systems that power our multi-brand lifestyle and F&B business.
Key Responsibilities:
1. Business & System Analysis
- Work with stakeholders (Operations, Finance, Marketing, Customer Care) to understand requirements
- Translate business needs into system configurations, workflows, or integration requirements
- Analyze existing processes and recommend improvements
2. System Execution & Implementation
- Configure and implement system changes (POS, CRM, integrations, backend settings)
- Support rollouts, enhancements, and system upgrades
- Coordinate and perform UAT with business users
3. Integration & Data Flow Understanding
- Understand how data flows across systems (e.g. POS to CRM to reporting systems)
- Troubleshoot data discrepancies and integration issues
- Work with vendors or internal teams to resolve data-related problems
4. Vendor & Project Coordination
- Liaise with vendors on system issues, enhancements, and implementations
- Track project milestones, timelines, and deliverables
- Ensure vendors deliver according to the agreed scope and SLA
5. Incident & Issue Management (Level 2)
- Handle escalated system issues beyond basic support
- Perform root cause analysis and implement fixes
- Ensure proper follow-through until closure
6. Change Governance & Documentation
- Ensure all system changes follow approval and documentation requirements
- Maintain clear records of configurations, workflows, and changes
- Support audit, PDPA, and internal governance requirements
7. Continuous Improvement
- Identify inefficiencies in current systems and processes
- Propose automation or system enhancements where applicable
Requirements:
Experience
- 1–3 years of experience in system analyst / application support / business systems roles
- Experience working with POS, CRM, ERP, or integration platforms
- Proven experience handling vendors and supporting system implementation or rollout
- Strong ownership mindset and accountability
- Structured, detail-oriented, and able to work independently
- Comfortable handling multiple systems and ambiguity
Technical Capability
- Basic programming or scripting knowledge (e.g. SQL, API concepts, simple scripting)
- Able to understand data structures, API responses, and basic system logs
- Comfortable working with system configurations and backend settings
Business Understanding
- Able to understand operational workflows (sales, payments, customer journeys, reporting)
- Experience working with non-technical stakeholders
Vendor & Project Skills
- Able to manage vendors and drive deliverables
- Capable of tracking timelines, milestones, and follow-through
Behaviour
- Strong ownership mindset and accountability
- Structured, detail-oriented, and able to work independently
- Comfortable handling multiple systems and ambiguity
Qualification
- Diploma or Degree in IT, Information Systems, or related field (preferred but not mandatory)
- Candidates without formal qualifications may be considered based on relevant experience
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