Total 3 job vacancies by Antlabs Pte. Ltd.

We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure. You should have the potential or ability to lead a group of technical support engineers handling technical problems.

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperate with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

To join our team, you should:

• Have at least 3 years’ experience working with Linux OS (Centos)
• Be comfortable in handling critical customers solution projects

Job Description

1. Project Support

• Responsible as Principal Engineer for assigned solution projects
• Understanding of scope environment of existing project support & manage customers
• Troubleshoot and recover customer services within SLA (onsite/remote)
• Require traveling to customer sites when needed
• Provide necessary technical training for new staff, L1 or customer (when needed)
• Take over upcoming new projects from Solution Team, understand technical solutions and provide support

2. Product Support

• Perform technical escalation point for Service Desk (L1)
• Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)
• Troubleshoot and recover customer services within SLA
• Analyse customer report issues, timely escalate issues to Technology Team and work for solution(s)

3. Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify services

4. Timely share available new updates for relevant solutions to customers and schedule patch update

5. Maintain solution projects detailed database and update accordingly

6. Maintain OPS, NMS and perform basic operations

7. Perform weekly rotational on-call standby duties

Skill Sets

• Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP)
• Good hands-on working experience in – Database (MySQL, MariaDB), Clustering/HA (Pacemaker, Heartbeat, DRBD) & Web services - Apache/Nginx
• Troubleshooting skills to analyse and isolate technical issues
• Technical explanation and incident management skills
• Experience in technical support operation for external customers solution projects and ensure customer service within SLA
• Experience in server-grade hardware maintenance
• Experience in deploying and maintaining Cloud-based solutions (preferred experience in AWS)
• Experience in virtualization platform (KVM, VMware, Kubernetes, Docker)
• Experience in automation (Ansible)
• Experience in bash scripting
• Some knowledge of PHP and Perl scripting
• Some knowledge of using Wireshark would be beneficial
• Good understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x)
• Experience in ELK, Speedtest application

Personality

• Good work ethics
• Self-starter
• Innovative
• Must be able to work as a team

We are seeking a proactive and skilled Systems Engineer to join our Service Delivery team. You will be responsible for the deployment of Linux-based applications, systems and related infrastructure for our projects and customers. This role requires strong technical implementation and troubleshooting skills, a collaborative mindset, and a commitment to deliver high-quality solutions in a dynamic environment.

Responsibilities

• Deploy, configure, and maintain Linux systems (RHEL, CentOS, Ubuntu) for new and existing projects.
• Gather technical requirements and recommend appropriate solutions to meet customer needs.
• Perform system installations, testing, solution verification, and fault escalation as needed.
• Diagnose, isolate, and resolve technical issues at both hardware and software levels.
• Apply patches and fixes for hardware and software problems.
• Execute assigned tasks with responsibility, including after-hours work when required to meet deadlines.
• Ensure timely follow-up and resolution of issues to achieve customer satisfaction and maintain high quality standards.
• Travel to customer sites for onsite implementation and support as required (including possible overseas travel).
• Collaborate effectively within a team-oriented, fast-paced environment.
• Continuously learn and adopt new technologies and best practices.
• Perform other related duties as assigned.

Must-Have Skills

• Hands-on experience with Linux operating systems (RHEL, CentOS, Ubuntu).
• Experience with virtualization platforms (KVM, Proxmox, VMware).
• Proficiency in Linux shell, Bash, or Python scripting.
• Strong teamwork, communication, and problem-solving skills.
• Proactive, “can-do” attitude with a sense of ownership and accountability.
• Willingness to learn and adapt to new technologies.

Good-to-Have Skills

• Experience in system design, automation, upgrades, and troubleshooting.
• Familiarity with HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience with cloud platforms (AWS, GCP, Azure).
• Knowledge of databases (MySQL, MariaDB, PostgreSQL).
• Understanding of networking, security best practices, and technologies (switching, routing, firewall, VLAN, TCP/IP).
• Experience with OS/application security hardening.
• Familiarity with containerization (Docker, Docker Swarm, Kubernetes preferred).
• Experience in backup/recovery, monitoring, capacity planning, version control, and security standards.

Requirements

• Diploma/Bachelor’s degree in Engineering (Computer/Telecommunications), Computer Science, Information Technology, or a related technical field.
• Minimum 3-5 years of Technical Work Experience in the IT/Telecom industry.
• Strong communication skills for troubleshooting, gathering requirements, and recommending solutions.
• Proven experience in systems engineering, systems administration, network administration, or software engineering.

We are seeking a proactive and skilled Systems Engineer to join our Service Delivery team. You will be responsible for the deployment of Linux-based applications, systems and related infrastructure for our projects and customers. This role requires strong technical implementation and troubleshooting skills, a collaborative mindset, and a commitment to deliver high-quality solutions in a dynamic environment.

Responsibilities

• Deploy, configure, and maintain Linux systems (RHEL, CentOS, Ubuntu) for new and existing projects.
• Gather technical requirements and recommend appropriate solutions to meet customer needs.
• Perform system installations, testing, solution verification, and fault escalation as needed.
• Diagnose, isolate, and resolve technical issues at both hardware and software levels.
• Apply patches and fixes for hardware and software problems.
• Execute assigned tasks with responsibility, including after-hours work when required to meet deadlines.
• Ensure timely follow-up and resolution of issues to achieve customer satisfaction and maintain high quality standards.
• Travel to customer sites for onsite implementation and support as required (including possible overseas travel).
• Collaborate effectively within a team-oriented, fast-paced environment.
• Continuously learn and adopt new technologies and best practices.
• Perform other related duties as assigned.

Must-Have Skills

• Hands-on experience with Linux operating systems (RHEL, CentOS, Ubuntu).
• Experience with virtualization platforms (KVM, Proxmox, VMware).
• Proficiency in Linux shell, Bash, or Python scripting.
• Strong teamwork, communication, and problem-solving skills.
• Proactive, “can-do” attitude with a sense of ownership and accountability.
• Willingness to learn and adapt to new technologies.

Good-to-Have Skills

• Experience in system design, automation, upgrades, and troubleshooting.
• Familiarity with HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience with cloud platforms (AWS, GCP, Azure).
• Knowledge of databases (MySQL, MariaDB, PostgreSQL).
• Understanding of networking, security best practices, and technologies (switching, routing, firewall, VLAN, TCP/IP).
• Experience with OS/application security hardening.
• Familiarity with containerization (Docker, Docker Swarm, Kubernetes preferred).
• Experience in backup/recovery, monitoring, capacity planning, version control, and security standards.

Requirements

• Diploma/Bachelor’s degree in Engineering (Computer/Telecommunications), Computer Science, Information Technology, or a related technical field.
• Minimum 3-5 years of Technical Work Experience in the IT/Telecom industry.
• Strong communication skills for troubleshooting, gathering requirements, and recommending solutions.
• Proven experience in systems engineering, systems administration, network administration, or software engineering.