Essential Job Duties & Responsibilities:
Hospitality:
● Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality.
● Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.
● Liaises between the FOH and culinary team during service.
● Develops positive customer relationships and addresses customer service needs.
● Responds efficiently and accurately to customer complaints and reviews.
Finance:
● Develops and executes sales and profit plans in line with budgetary goals.
● Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods.
● Directs and oversees ordering and inventory management for all departments of the restaurant.
● Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.
● Ensures proper team member coverage per the needs of business while maintaining target labor costs.
● Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures.
● Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.
Operations:
● Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.
● Manages service floor employees in their daily responsibilities, providing clear, effective direction.
● Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.
● Performs all back office POS functions including employee profile and menu creation.
● Plans, executes and communicates all promotions and company information effectively and efficiently.
● Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.
● Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
● Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.
● Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
● Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.
● Participate in community events and helps to ensure corporate social responsibility goals of the company are met.
● Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Staff Management:
● Hire, train, supervise, manage, coach, counsel, and evaluate all employees.
● Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.
● Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.
● Resolves team member or customer conflicts consistent with complaint handling guidelines.
● Directs office administrator on postings for open positions and interviewing candidates.
● Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees.
● Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.
● Responsible for training new employees as assigned.
Standards:
● Display knowledge of the brand, culture, and product.
● Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
● Maintain professional and respectful behavior when in contact with customers, management, and teammates.
● Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
● Take care of all company property.
● Maintain safety, cleanliness, and sanitation standards.
● Comply with local laws and regulations.
Qualifications:
● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
● Excellent organizational skills and attention to detail.
● Possesses a positive, results-oriented, team-player mentality.
● Ability to perform under pressure and maintain professionalism when working under stress.
● Knowledge of workplace safety procedures and local Health & Safety Standards.
● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
● Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.
● Excellent verbal and written communication skills.
● Excellent interpersonal and customer service skills.
● Strong analytical and problem-solving skills.
● Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
● Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
● Ability to maintain a positive working relationship with all third-party vendors.
● Ability to execute steps of service in adherence with company policy.
