Total 3,008 Others level Legal / Public / Security job vacancies

Employment Type: Contract (1 year renewable, with potential for conversion)

Working Hours: Monday toThursday (8.30am – 6.00pm), Friday (8.30am – 5.30pm) (Hybrid WorkingArrangement)

Location: One North

Salary: Up to SGD 5,300

We are looking for an experienced IT Systems Governance & Project Management professional who can oversee enterprise systems from both an operational and governance perspective. The ideal candidate should have strong experience in IT governance, risk management, audit compliance, and system lifecycle management, while also being capable of coordinating system enhancements, security assessments, and change initiatives across multiple stakeholders.

Responsibilities:

• Conduct system criticality and risk assessments for enterprise systems.
• Manage system governance, compliance, and audit readiness activities.
• Coordinate system changes, enhancements, and remediation efforts.
• Track and manage security risks, vulnerabilities, and remediation actions.
• Support disaster recovery and cyber incident recovery planning.
• Perform access reviews and ensure timely user deprovisioning.
• Manage certificates, API keys, and system integration credentials.
• Maintain accurate system documentation and governance records.
• Collaborate with system owners, vendors, and internal stakeholders to drive system improvements.
• Provide regular reporting on system risks, issues, changes, and compliance status.

Requirements:

• Degree/Diploma in IT, Computer Science, Information Systems, or related field.
• At least 5 years of experience in IT governance, systems support, project management, or security-related roles.
• Strong understanding of IT governance, risk management, compliance, and audit processes.
• Experience managing system changes, vendors, and stakeholder engagements.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

Duties and Responsibilities:

• Handle public complaints and feedback related to the project site in a timely and professional manner.
• Prepare letters, notices, and other communications to engage with the community and residents regarding project developments.
• Implement and support public relations programmes for the project.
• Arrange and attend meetings on public relations matters with the project team as required.
• Prepare and submit monthly reports to provide updates on feedback and complaints received.
• Maintain good working relationships with clients, stakeholders, and residents.
• Provide general administrative support to the project team.
• Perform any other duties as assigned by the Management.

Job Specification:

• Diploma or Degree in Public Relations or any related field.
• Minimum 4 years’ LTA experience.
• Willing to work at site office environment.
• Good communication skills.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.
• Location: Tampines.

Job Description:

• Perform legal research and analysis to effectively advise clients on legal matters.
• Draft legal documents and correspondences.
• Drive BD initiatives between the firm and partner firms, including identifying and developing collaboration opportunities
• Assist in executing BD strategies and client engagement activities
• Support cross-border / cross-firm initiatives, including coordination of joint efforts, events, and proposal
• Provide support on selected competition-related initiatives as required
• Handle legal matters in ASEAN.
• Any other legal work as assigned.

Requirements:

• Law degree from a good university.
• Experienced in corporate law.
• Good English language skills.

Are you ready to lead security strategy and operational excellence across SingHub and the APAC region while helping protect people, assets, and business continuity?

Bring your security leadership expertise to the LEGO Group and drive strategy, resilience, and operational excellence across SingHub and APAC in a role that protects people, assets, and business continuity.

Core Responsibilities

• Lead and drive the overall security strategy, governance, and operational excellence for SingHub and APAC offices, ensuring alignment with Global Security priorities, regional business objectives, and evolving risk landscapes.

• Act as the senior security advisor and trusted business partner to regional leadership, providing strategic guidance on security risks, crisis management, business continuity, executive protection, and organizational resilience.

• Provide leadership and oversight for all regional security operations, ensuring consistent standards, effective risk mitigation, high-quality service delivery, and scalable security solutions across offices and hub environments.

• Lead regional crisis and emergency management preparedness, including planning, exercises, incident coordination, executive communications, and support for Regional Crisis Support Teams during critical events.

• Drive the development and implementation of regional security programs, policies, standards, and roadmaps to strengthen operational resilience, compliance, and security maturity across APAC.

• Build and maintain strong partnerships with regional stakeholders, global security teams, external agencies, landlords, vendors, and service providers to ensure effective collaboration and integrated security support.

• Champion a strong security culture through leadership engagement, awareness programs, coaching, and strategic communication, ensuring security is embedded in daily operations and business decision-making.

• Lead, mentor, and develop regional security resources and capabilities while driving continuous improvement, digitalization, data-driven performance management, and operational efficiency across security services.

Play your part in our team succeeding

The Global Security Organization (GSO) protects people and assets across the LEGO Group. Its primary role is to ensure business continuity by protecting the company and employees from critical security incidents, enabling efficient incident response, and preventing physical leaks and theft of intellectual property and other critical assets. This also includes the safety aspects of events, travel security, and risk assessments.

As part of this organisation, the Singapore/APAC Senior Security Manager supports the Security Director (Vietnam & APAC) on security matters across the APAC region, excluding China, to enable the business to deliver on its growth ambitions. The role helps keep security high on the agenda across the company and connects security priorities to the broader LEGO strategy, with focus areas including investigation and confidentiality, crisis management support, security infrastructure and project management, property protection, people and event protection, and risk management.

Do you have what it takes?

• Bachelor’s degree or equivalent relevant academic background in risk management, corporate security, legal, manufacturing, engineering, IT, or a related field.

• Progressive experience in a corporate security function, ideally with hands-on leadership experience and exposure to manufacturing environments.

• Strong exposure to physical and systems security, supply chain security, crisis management, investigations, and risk-based decision-making.

• Proven ability to work within global standards while adapting to local regulatory requirements in complex, multicultural environments.

• Strong stakeholder management, communication, negotiation, and coaching capabilities, combined with a collaborative mindset.

• Strategic thinking with strong operational execution, high integrity, discretion, and resilience.

• Experience with access control and CCTV systems, preferably Genetec.

• Advanced English is required; Mandarin Chinese is preferred as the role will require support across APAC region.

• Professional certifications such as CPP or PSP, ISO knowledge, and willingness to travel are advantageous.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Manager, Corporate Secretarial Services

This position is an urgent hire to manage our Corporate Secretarial team and is a replacement for an employee who recently left the company. The primary responsibility of this role is to act as Company Secretary for Singapore entities and as the Qualified Individual for ACRA purposes. This is a mandatory requirement for the position.

Reports To: Client Services Director, Singapore Office

Minimum Experience

• Minimum 5 years of experience in a Corporate Secretarial Services position.
• Professional qualifications such as ICSA are preferred.
• Must be capable of acting as the Qualified Individual for ACRA purposes.

Job Description

Responsible for providing a full scope of corporate administration services for a portfolio of Singapore companies, including:

• Acting as the primary point of contact for international clients to assist in the establishment of new trust and corporate structures and their ongoing administration.
• Managing new client company business acceptance and due diligence procedures for Singapore companies.
• Handling new corporate bank account applications.
• Overseeing ongoing administration and ensuring compliance with statutory requirements.
• Managing terminations, liquidations, and striking-off of corporate structures.
• Issuing timely invoices to clients and ensuring prompt collection of outstanding debts.
• Liaising with the Accounting Department to ensure financial statements are completed on a timely basis for companies under administration.
• Maintaining corporate records and internal files.
• Processing Employment Pass and Dependant's Pass applications for client corporate structures.
• Supervising and providing on-the-job training and development for a Junior Trust and Corporate Officer.
• Maintaining the Client Management Information System (IBIS) database.
• Liaising with the Compliance Officer for annual client reviews, addressing any deficiencies identified during the review process, and handling other ad hoc administrative requirements as needed.
• Acting as Resident Director for selected Singapore client entities.
• Acting as the Qualified Individual for ACRA purposes.

Personal Attributes

• Minimum 5 years of relevant professional experience.
• Strong knowledge of Singapore corporate law and best practices.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Strong attention to detail.
• High level of professionalism and appreciation for client confidentiality and sensitivity.

At Hot Palette (Asia Pacific) Pte. Ltd, we proudly operate and grow the beloved Pepper Lunch brand worldwide. As one of Asia’s fastest-growing fast-casual brands with over 550 outlets globally, our sizzling hotplates, bold flavours, and DIY dining concept have won the hearts of millions.

Now, we’re looking for a Legal Counsel to support the business across contracts, compliance, intellectual property, and risk management. This role works closely with internal stakeholders and external legal counsels across multiple jurisdictions to ensure the company operates in a compliant, well‑governed, and risk‑aware manner.

What you’ll be doing:

• Contracts & Legal Advisory

  • Draft, review, and manage a wide range of legal agreements, including franchise, service, licensing, and commercial contracts.

  • Support timely contract renewals and preparation of legal documentation as required.

  • Provide practical legal advice across business matters, including commercial, employment, IP, and regulatory issues.

• Compliance and Risk Management

  • Support legal compliance across the organisation and advise on regulatory and legal risks.

  • Develop and implement legal policies, procedures, and controls to mitigate exposure.

  • Stay updated on relevant legal and regulatory developments impacting the business.

• Intellectual Property Management

  • Manage the Group’s trademark and IP portfolio, including applications, renewals, and infringement matters.

  • Support appropriate trademark and IP licensing structures across the Group, with external counsel where needed.

• Dispute & External Counsel Management

  • Advise on potential disputes and assess legal risks and implications.

  • Coordinate and manage legal matters handled by external counsels, including updates to management.

  • Prepare legal summaries and reports to support decision making.

• Legal Operations

  • Coordinate execution and storage of legal documents (physical and electronic).

  • Maintain legal records, trackers, and renewal schedules.

  • Manage relationships with external legal counsels across relevant jurisdictions.

All support to be extended to Hot Palette group of companies, including affiliate companies in Hong Kong, Shanghai, Shenzhen, Malaysia, United States and Thailand.

What we are looking for:

• Degree in Law and relevant working experience as an in‑house legal counsel or in law firm.

• Experience handling commercial contracts, compliance matters, and intellectual property.

• Able to work independently while partnering closely with business stakeholders.

• Strong organisational skills and ability to manage multiple matters concurrently.

• Experience working with regional or multi‑country stakeholders is an advantage.

Job Description

• Planning of automated systems which utilises a network of underground for construction projects
• Close supervision, Management and execution of construction works at site, including monitoring work progress and quality
• Involved in preplanning and value-engineering and sequence planning
• Supervise and manage contractors and laborers at construction sites.
• Meet with architects, specialized trade employees, and civil engineers on projects or upcoming builds.
• Address emergencies, work delays, or other problems that affect the construction project.
• Manage the project cost, cash flow, claim in order to complete the project within the project budget and profit margin
• Responsible for all the site implementation and completion towards management target, client’s expectation and compliance to authorities’ regulations.
• Responsible for the project quality and safety plan.
• Ensure company ISO and OHSAS requirements are fully implemented on project.
• Coordinating with authorities, clients, consultants and subcontractors on all project aspects.
• Ensure proper documentation and records of site works are carried out.

Requirement

• Diploma / Degree holder.
• Minimum 5-8 years of relevant construction process industry experience, managing Singapore process plant projects.
• Familiar with SG process plant.
• Well verse with Singapore construction regulation.

Endpoint Security Engineer – Singapore (SingaporeansOnly)

We are hiring an experienced and hands-on Endpoint SecurityEngineer to manage, operate, and enhance enterprise endpoint protectioncapabilities across our organization. The ideal candidate will have strongexperience in endpoint security operations, incident management, and enterprisesecurity tools such as Symantec Endpoint Protection Manager (SEPM) and/orMicrosoft Defender.

This role requires close collaboration with IToperations, security teams, and end users to ensure enterprise endpoints remainsecure against evolving cyber threats.

Key Responsibilities

Endpoint Protection & Security Operations

• Administer, maintain, and support Symantec Endpoint Protection Manager (SEPM), Microsoft Defender, or equivalent endpoint security platforms
• Deploy, configure, and manage endpoint protection policies including:
• Anti-malware
• Intrusion Prevention Systems (IPS)
• Firewall policies
• Device control
• Monitor endpoint security alerts and investigate incidents
• Perform root cause analysis and remediation activities
• Generate regular security posture and compliance reports
• Manage the complete lifecycle of endpoint security agents
• Execute upgrades, patching, and rollout activities during maintenance windows

User Support & Incident Management

• Provide Level 2 / Level 3 support for endpoint security-related incidents and requests
• Troubleshoot endpoint protection issues across Windows and/or Linux environments
• Work closely with internal IT and security teams to resolve operational issues efficiently

IT Service Management

• Follow ITIL processes for Incident, Problem, and Change Management
• Maintain accurate ticket documentation and resolution records
• Ensure SLA compliance and timely issue resolution

Required Skills & Qualifications

• Singaporeans only
• Degree in Computer Science, Information Technology, Cyber Security, or related discipline
• 4–6 years of relevant experience in endpoint security operations
• Minimum 1 year of hands-on experience with SEPM and/or Microsoft Defender
• Experience with HIPS/HIDS technologies
• Strong knowledge of Windows and/or Linux (RedHat) administration
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills

Preferred Skills

• Knowledge of Microsoft Defender ecosystem
• Experience with scripting and automation using:
• Powershell
• Python

• Up till $4,000 + Bonus

• 5 days work week

• Work with an award-winning corporate services leader

• Manage diverse portfolios ranging from SMEs to MNCs

• Supportive, growth-oriented work environment with clear career progression
  

Our Client, Singapore's most highly-rated corporate service provider, is inviting qualified candidates to fill the position as Senior Corporate Secretarial Executive.

RESPONSIBILITIES:

• Manage a portfolio of clients, ensuring compliance with the Companies Act and other statutory requirements

• Prepare and file statutory documents with ACRA accurately and within deadlines

• Draft resolutions, minutes, and other corporate documents

• Advise clients on corporate governance and compliance matters

• Review work prepared by junior executives and provide guidance as needed

• Maintain and update corporate records and registers

• Liaise with clients and relevant government agencies professionally
  

REQUIREMENTS:

• ICSA qualification or Diploma/Degree in Law, Business, or related field

• 2–4 years’ corporate secretarial experience in a professional or corporate services firm

• Good knowledge of Singapore Companies Act and ACRA filing requirements

• Strong attention to detail, organisational, and time management skills

• Good communication and interpersonal skills

• Experience mentoring or guiding junior staff is an advantage

We are seeking committed and responsible individuals to join our team as In-House Security Officers. As a Security Officer, you will be responsible for ensuring the safety and security of our premises, employees, and visitors. Your primary role will be to patrol designated areas, conduct screenings, and implement law enforcement protocols.

Benefits of joining ASE Singapore:

• Friendly working environment
• Training provided
• Company transport provided
• Subsidized meals & beverages
• Medical, Dental & Insurance benefits
• Allowances + AWS
• Movie & Birthday vouchers
• In-house gym, massage chairs, recreational games available

Responsibilities:

• Prevent losses and damage by reporting irregularities
• Investigate any incident and accident reports
• Respond to security assistance or emergency from employees and external parties
• Patrol and conduct security inspections at access points
• Manage traffic and direct drivers safely to parking areas

Requirements:

• Must possess valid Security license issued by PLRD
• Able to work on 12-hour day/night shift including weekends and Public Holidays
• Mature and able to work independently

Job Description

• Interpret contract specifications, architectural standards, and designs for construction
• Organise and lead meetings for design and construction; monitor and manage budgets; write reports; and carry out additional administrative duties associated with the projects that are allocated
• Oversee architectural planning, consulting coordination, and document control, including tracking sample submissions and drawing approval status
• Coordinate, organise and prepare construction and architectural documents and drawings
• Oversee architectural projects, communicate with clients and subcontractors regarding architectural issues, and guarantee the highest levels of architectural workmanship
• Provide the architectural designers with technical guidance on building requirements
• Organize and/or participate in subcontractor and consultant meetings

Requirements

• Min diploma in engineering
• Min 3 years of construction experience

Role Overview 

This role supports Security Operations Centre (SOC) activities, including monitoring, investigation, threat hunting, and incident response. The resource operates as a second line of defence, translating alerts into actionable findings and improving detection capability. 

Core Responsibilities 

• Perform L2 triage and investigation of security alerts across SIEM, EDR/XDR, email, identity, network, and cloud platforms 
• Correlate events to identify root cause, scope, and impact of security incidents 
• Investigate phishing, malware, account compromise, and unauthorised access cases 
• Conduct proactive threat hunting using threat intelligence and MITRE ATT&CK 
• Support containment, remediation, and recovery activities 
• Contribute to SOC improvements (playbooks, detection tuning, onboarding of new tools) 

Core Requirements 

• Degree or Diploma in Cybersecurity, IT, or related field 
• At least 3 years of experience in SOC operations or incident response (L2 preferred) 
• Experience with SIEM, EDR/XDR, and cloud or identity security tools 
• Strong understanding of attack chains, MITRE ATT&CK, and threat analysis 
• Demonstrated hands-on experience in incident investigation or threat hunting 
• Ability to operate independently in a SOC environment 

About the Role

We are looking for a detail-oriented Planning Engineer to support project scheduling, progress monitoring, and on-site coordination. You will assist in translating design plans into executable schedules, track site progress, identify risks or delays, and help ensure the project is delivered safely, on time, and according to quality standards. This is a 1-year contract role, renewable based on performance and project needs.

Key Responsibilities

• Assist in developing and updating project schedules.
• Break down master schedules into monthly, weekly, and daily work plans.
• Monitor site execution progress and report deviations.
• Coordinate with construction, design, procurement, and subcontractors to ensure schedule alignment.
• Support resource planning for manpower, equipment, and materials.
• Highlight risks, delays, and propose mitigation measures.
• Assist in preparing daily, weekly, and monthly progress reports.
• Maintain project documentation and ensure data accuracy.

Qualifications & Skills

• Bachelor’s degree in Civil Engineering or related field.
• Min 1 years work experience in geotechnical, ground improvement, reclamation or construction planning preferred.
• Familiarity with project management tools and data analysis.
• Strong analytical, coordination, and communication skills.
• Ability to work in site conditions and manage multiple tasks.
• Ability to work flexible shifts (day or night) based on project requirements.
• Detail-oriented with good problem-solving ability.

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

Network & Security Implementation

·        Implement firewall rule changes to support migration activities and ongoing operations.

·        Configure and manage network security devices (e.g., Fortigate, Palo Alto).

·        Support hybrid connectivity setup including VPN and ExpressRoute configurations.

·        Implement network segmentation and micro-segmentation strategies.

·        Enforce enterprise security policies and compliance requirements across environments.

·        Support secure connectivity between on-premise and Azure environments.

Azure Networking &Cloud Security

·        Configure and manage Azure networking components (VNets, NSGs, route tables, load balancers).

·        Implement and maintain secure access controls and network security principles in cloud environments.

·        Support design and implementation of secure hybrid architectures.

·        Assist in implementing security controls for cloud-based workloads.

Technical Support &Incident Management

·        Resolve incidents and service requests within agreed SLA timelines under general supervision.

·        Monitor network and security systems proactively to detect and mitigate issues.

·        Investigate, analyse, and troubleshoot network and security-related incidents.

·        Maintain accurate and timely updates in ticketing systems with resolution details.

·        Escalate complex issues to senior engineers or Technical Leads where required.

Service Delivery &Process Compliance

·        Ensure adherence to ITIL processes including Incident, Problem, and Change Management.

·        Support, track, and document change implementation activities.

·        Participate in security audits, compliance checks, and risk assessments.

·        Contribute to continuous improvement of security and network operations.

Collaboration &Knowledge Sharing

·        Work closely with migration teams, cloud engineers, and security architects.

·        Share knowledge and document solutions for recurring issues.

·        Support junior engineers and contribute to team capability development.

Any other ad-hoc duties as assigned by supervisor.

Requirements

·        Degree in IT or related discipline

·        3–5 years of experience in networking and security engineering (Fortigate / Palo alto & Azure networking and security).

·        Hands-on experience with:

-         Firewall administration (Fortigate, PaloAlto preferred)

-         Azure networking (VNets, NSGs, routing)

-         VPN and ExpressRoute connectivity

-         Network security principles and segmentation

·        Security policy implementation and compliance

·        Strong understanding of hybrid cloud networking architectures.

·        Experience supporting enterprise infrastructure and migration projects.

Preferred certifications:

-         CCNA / CCNP (Networking)

-         Palo Alto, Fortinet, or other firewall certifications

-         Microsoft Certified: Azure NetworkEngineer Associate

-         Security certifications (e.g., CISSP,Security+) are advantageous

·        Experience with Zero Trust architectures.

·        Exposure to cloud security tools(Defender for Cloud, Sentinel).

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

The Managed Services Cross Technology Engineer (L2/L3) –Network / Security is a developing or seasoned engineering role,responsible for providing a managed service to clients to ensure that their ITinfrastructure and systems remain operational.

Through the proactive monitoring, identifying,investigating, and resolving of technical incidents and problems, the ManagedServices Cross Technology Engineer (L2/L3) is able to restore service toclients.

The primary objective of this role is to proactively work onautomation aspects of work focusing on Network / Security relating to theoperations. Also to work on client requests or tickets and applytechnical/process knowledge to resolve them without breaching service levelagreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3)focuses on second-line support for incidents and requests with a medium levelof complexity and focusses across two or more technology domains - Cloud,Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       Network - Automate the provisioning, configuration, and testing of network infrastructure(routers, switches, firewalls, load balancers).

·       Develop and maintain CI/CD pipelines specifically for networkcode and configurations.

·       Utilize Infrastructure as Code (IaC) tools like Terraform orAnsible for network deployment.

·       Implement network monitoring and logging solutions to ensure highavailability and performance.

·       Maintain Git repositories for all network configurations andautomation scripts.

·       Collaborate with traditional Network and Software Engineering teams todesign scalable and reliable networks.

·       Focus on continuous improvement, pushing for a code-centric approachto network operations.

·       Security – Automate - Embed security testing and compliance checks earlyinto the CI/CD pipeline (Shift Left).

·       Implement automated security tools for SAST, DAST, SCA, andinfrastructure vulnerability scanning.

·       Manage and maintain security tools like WAFs, IDS/IPS, and CloudSecurity Posture Management (CSPM).

·       Develop and enforce security policies using Policy as Code (PaC).

·       Automate incident response and security monitoring throughlogging and alerting systems.

·       Conduct regular threat modeling and security reviews for newfeatures and infrastructure changes.

·       Educate and collaborate with Development and Operations teams on securecoding practices and security awareness.

·        

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

·       Fortinet

·       RSA

·       Tenable

·       Trend Micro

·       F5