Job Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
· Assign sufficient manning to cater for daily operational needs
· Planning of group movement/arrivals/departures and ensuring operational efficiency
· Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
· Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
· Plan and review rosters to ensure productivity goals are met
· Lead the Guest Services team to personalize the guest arrival/departure experience
· Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
· Personal involvement in the arrival, rooming, and departure of key/VIP guests
· Lead a Heartist® approach to guest experience/service with the team
Qualifications:
· Minimum 2 years experience in supervisory position in the service industry
· Teritary education in any discipline and hotel related experience
· English with knowledge of second language preferred
· Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
· Knowledge of operations of Bell, Concierge & Valet operations
· Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
· Communication skills for all levels of colleagues/guests, confident, clear English
· Interpersonal skills to deal with guests and colleague issues
· Possess leadership qualities
· Leads to constantly improve the guest service experience
· Willingness to embrace changes and new technology
· A team player, guest focused and service-oriented attitude
The Talent People 24C2589