Total 1,164 Manager level F&B / Tourism / Hospitality job vacancies

As an Outlet Manager, you will take charge ofmanaging the overall operations of the outlet, ensuring that it runs smoothlyand efficiently. You will lead a team, handle customer inquiries, manageinventory, and ensure compliance with health and safety regulations.

Responsibilities:

·      Supervise daily operations and ensure the outletmeets operational standards.

·      Lead, train, and motivate a team of staff membersto provide excellent customer service.

·      Develop and implement strategies to achieve sales targetsand increase revenue.

·      Monitor stock levels and manage inventory toprevent shortages or excesses.

·      Handle customer complaints and ensure customersatisfaction.

·      Maintain health, safety, and cleanliness standardswithin the outlet.

·      Coordinate with suppliers and vendors to ensuretimely delivery of goods.

·      Prepare and manage budgets, evaluating financialperformance and implementing cost control measures.

·      Ensure compliance with company policies andprocedures.

Qualifications:

·       Proven experienceas an Outlet Manager or in a similar managerial position.

·       Strong leadershipand team management skills.

·       Excellentorganizational and problem-solving abilities.

·       Ability to work ina fast-paced environment and handle high-pressure situations.

·       Exceptionalcommunication and interpersonal skills.

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
  
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
  
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
  
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
  
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
  
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
  
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
  
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
  
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
  
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
  
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
  
• Review departmental programs to support team development.
  
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.
  

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
  
• At least 3–5 years of Front Office experience, including 1–2 years in a supervisory role.
  
• Strong leadership, communication, and interpersonal skills.
  
• Service-oriented with the ability to support daily front office operations and guest satisfaction.
  
• Proficient in Opera PMS or other hotel front office systems.
  
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
  
• Professional, well-groomed, and composed in all guest interactions.

1. Day-to-Day Operations:

• Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.
• Supervise and support staff to provide excellent customer service.
• Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.
• Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnover.
• Manage inventory, ordering, and waste to optimize resource use and cost control.

2. Staff Management & Development:

• Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.
• Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.
• Manage staff scheduling to ensure optimal coverage during peak hours.

3. Customer Service & Satisfaction:

• Monitor customer feedback and ensure that customer service meets or exceeds company standards.
• Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.

4. Sales & Profitability:

• Collaborate with the Restaurant Manager & Operations Manager to implement strategies for achieving sales and profitability targets.
• Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.
• Report on restaurant performance to the Restaurant Manager & Operations Manager, providing insights on staff, operations, and customer satisfaction.

5. Health & Safety Compliance:

• Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.
• Conduct regular safety checks and audits to identify and resolve any potential hazards.

6. Labour Cost Management

• Ensure that labour expenses are align with budgetary goals.
• Implement strategies to maximize productivity.

7. Administrative Tasks:

• Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
• Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs).
• Coordinate training schedules for staff and ensure compliance with internal training programs.
• Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.

We are hiring a Kitchen Manager to supervise and manage daily kitchen operations at our roasted meats store. The role involves food preparation, basic cooking support, cleaning, and ensuring a hygienic and efficient kitchen environment. It also involves the supervision of overall cleanliness, productivity and efficiency of the store. The Kitchen Manager will work closely with the kitchen team to ensure food is prepared and served according to company standards.

Key Responsibilities

• Supervise and manage the kitchen team with preparation of ingredients, including washing, cutting, and portioning food items
• Supervise roasted meats preparation and guide the newer staffs
• Pack food items accurately for dine-in, takeaway, and delivery orders
• Maintain cleanliness of kitchen equipment, utensils, and work areas
• Follow food hygiene, workplace safety, and standard operating procedures
• Manage overall stock handling, including receiving and storing supplies
• Carry out other kitchen-related duties

Job Requirements

• Able to work in a fast-paced kitchen environment
• Willingness to perform hands-on kitchen duties, including cleaning and food preparation
• Understanding of food hygiene and safety practices preferred
• Physically able to stand for extended periods and handle heavy kitchen equipments
• Prior kitchen or food handling experience is mandatory

Working Hours

• 6 days per week
• Shift-based work, including weekends and public holidays

Employment Type

• Full-time position
• Work location: Bedok/Hougang/Kaki Bukit

Job Summary

We are seeking a Head Chef experienced in South American cuisine to lead kitchen operations, deliver consistent high-quality dishes, and collaborate on menu development to enhance our food concept.

Responsibilities

• Oversee daily kitchen operations to ensure smooth service for lunch, takeaway, and dinner
• Prepare and execute South American dishes consistently according to company standards
• Collaborate with management to develop, improve, and adjust menu items as needed
• Maintain high standards of food quality, taste, presentation, hygiene, and consistency
• Manage kitchen prep, mise en place, stock rotation, and portion control to optimize efficiency
• Control food costs and reduce wastage through effective ingredient usage
• Train, supervise, and guide kitchen staff to uphold discipline and performance standards
• Ensure all recipes and cooking methods are accurately followed
• Assist with menu planning, costing, and operational improvements to support business goals
• Monitor inventory levels and coordinate ordering with management to maintain stock availability
• Ensure compliance with food safety, cleanliness, and workplace safety regulations

Other Information

• Full-time position, Tuesday to Sunday
• Working hours: 10 am to 10 pm
• Location: 25 Teo Hong Road
• Start date: 15 May
• Salary: S$4,100 per month

Job Purpose:

We are looking for an Assistant Finance Manager to assist the Head of Finance in overseeing all financial aspects of business and drive the company’s financial strategy and planning, ensuring that we utilise our capital and resources prudently.

The successful candidate will supervise the Finance team to ensure the smooth running of the day-to-day operations.

Job Description

1. Responsible for the monthly and yearly financial reporting, cashflow planning and operating cost analysis.

2. Responsible for the monthly management reporting, including performance by Business Units (with analysis of expenses and profitability/loss).

3. Analyse and interpret financial data and recommend changes to improve financial performance.

4. Align and improve the internal control according to the Company’s Financial and Internal Control Policies and Procedures.

5. Ensure year end audit is completed within deadlines, liaise and maintain good working relationships with external auditors, tax agent, company secretary and bankers.

6. Attend to the needs of the Business Units on operational issues which are Finance related.

7. Oversee the accounts receivable and the credit control function and highlight to management on critical matters.

8. Assist the Head of Finance in the preparation of annual budgets and periodic forecast and the annual stocktake exercise.

9. Oversee non-employee related insurance policy matters.

10. Initiate modifications/enhancements to the computerised systems and accounting procedures to increase efficiency and control.

11. Assist Head of Finance on ad-hoc assignments.

Job Requirements:

1. Strong analytical and problem solving skills;

2. Meticulous and able to work under pressure and meet tight deadlines;

3. Good interpersonal & negotiation skills;

4. Able to provide guidance and motivate team members to work together to meet deadlines and key deliverables;

5. Able to interact with non English speaking colleagues.

6. Proven track record and leadership qualities;

7. Proficient in Microsoft Navision system and accounting software.

Education, Experience & Training

1. Degree in Accountancy, ACCA, CPA or its equivalent qualifications

2. Minimum 8 years relevant work experience, with 3 years managerial responsibilities in SME food manufacturing, FMCG or similar industry

3. Good knowledge of SFRS

Restaurant marketing Manager position typically involves overseeing all aspects of restaurant operations, ensuring quality service, maintaining operational standards, managing staff, and contributing to business growth. Below is a general outline of the responsibilities and duties that may be expected for this role:

1. Operational Management:

• Oversee the daily operations of the restaurant, ensuring smooth and efficient service.
• Monitor and enforce food safety and cleanliness standards in accordance with local regulations.
• Ensure that all operational procedures and protocols are followed consistently.

2. Staff Management:

• Recruit, train, and manage restaurant staff, including front-of-house and kitchen employees.
• Set performance goals and provide regular feedback, coaching, and training.
• Schedule shifts and manage staffing levels to meet business demands.
• Foster a positive work environment to motivate and retain staff.

3. Customer Service:

• Ensure high standards of customer service are maintained.
• Address customer complaints and resolve issues in a professional and timely manner.
• Monitor guest feedback and take action to improve service quality and customer satisfaction.

4. Financial Management:

• Manage budgets and ensure cost control across all areas of the business, including food, labor, and overhead.
• Monitor sales and revenue, analyze financial reports, and implement strategies to meet financial goals.
• Handle cash flow and ensure accurate billing and payments.

5. Inventory & Supply Chain Management:

• Oversee inventory levels and ensure that stock is maintained and replenished.
• Manage relationships with suppliers to ensure timely deliveries and competitive pricing.
• Track and reduce waste to improve profitability.

6. Marketing & Promotion:

• Collaborate with marketing teams to promote the restaurant and drive customer traffic.
• Plan and execute marketing campaigns and events, such as discounts, special menus, or holiday promotions.
• Analyze market trends to identify new opportunities for growth.

7. Compliance & Regulations:

• Ensure the restaurant complies with all legal and health regulations, including licensing, health codes, and employee rights.
• Maintain records for audits, inspections, and reporting.

8. Strategic Planning:

• Work with upper management to develop strategies for long-term growth and business success.
• Assist in the development of new policies and procedures to improve operational efficiency.

9. Technology and Systems Management:

• Oversee POS (Point of Sale) systems, reservation systems, and other technology to enhance operations.
• Ensure that technology is used effectively for inventory, ordering, and customer management.

We are looking for a talented and experienced HeadChef to oversee all aspects of our kitchen operations. The Head Chef will beresponsible for designing menus, managing kitchen staff, ensuring food quality,and maintaining a safe and sanitary environment.

Responsibilities:

• Design andupdate menus based on seasonal ingredients and customer preferences
• Overseedaily kitchen operations and ensure efficient workflow
• Supervise,train, and mentor kitchen staff
• Maintainhigh standards of food quality, presentation, and hygiene
• Monitorinventory levels and order supplies as needed
• Controlfood costs and minimize waste
• Ensurecompliance with health and safety regulations
• Collaboratewith management on menu development and special events
• Addresscustomer feedback and resolve any kitchen-related issues
• Implementand enforce kitchen policies and procedures

Qualifications:

• Proven experience as a Head Chef or similar role
•  Culinary degree or equivalent professional training
•  Strong leadership and team management skills
•  Excellent knowledge of food preparation and kitchen operations
•  Creativity and passion for culinary arts
• Ability to work under pressure and meet deadlines

We are looking for a passionate Head Chef responsible for ensuringthat the standard and quality of the food production and the hygiene within thedepartment is maintained at the highest level at all times. This role is verymuch hands-on, requiring attention to detail and a positive work attitude.

Responsibilities:

• Supervise the preparation of all food
• Oversee and supervise all kitchen staff
• Manage kitchen stocks
• Ensure catering staff are working safely at all times
• Dealing with suppliers and ensuring that they supply quality goods at affordable prices
• Managing the inventory and ordering stock as needed
• Overseeing the maintenance of kitchen equipment and organizing repairs when needed
• Handling staff issues, such as sick leave and attendance, and taking disciplinary action when necessary
• Developing new dishes and overhauling menus to attract more clientele
• Ensuring that guests receive excellent service and enjoy their culinary experience

Qualifications:

• Experience and success in equivalent job roles
• Punctual, organized and trustworthy
• Professional appearance
• Ability to manage other people
• Ability to motivate staff
• Excellent communication skills

We arelooking for a Restaurant Manager that can oversee hiring, training, andmanaging personnel, as well as controlling inventory ordering procedures tomaximize profit margins on each dish delivered. Most importantly your goal as aRestaurant Manager is to boost productivity, collaborate with the team to reachthe sales goal, guarantee client satisfaction, and adhere to business policies.

Responsibilities:

• Track and handle customer concerns, make sure they're satisfied, and provide effective follow-up so they can get feedback.
• Maintain inventory and conduct routine inspections of food and beverage preparation and presentation to increase sales.
• Uphold and guarantee adherence to the accepted standards for food quality.
• Ensure that labor expenses, guest relations, and local, state, and federal laws are adhered to.
• Assess performance and suggest a pay raise and incentives for everyone.
• Keep track of each employee's schedules, records, and reports.
• Create advertising materials, special strategies for promotions and merchandising, and make sure that local and corporate standards are followed.
• Ensure excellent shop display, hygienic practices in the kitchen, and sufficient sanitation.

Qualifications:

• Relevant restaurant experience
• Training in food safety
• Financial literacy
• Ability to handle a fast-paced work environment

Primary Responsibilities

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the STALLS.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Performs any other duties and responsibilities that may be assigned.

ABOUT THE ROLE:

Reporting to the Area Manager, the role will embark on an exciting journey as part of the Operations Team in the outlet. In this role, individuals will be provided with opportunities to learn about the management of food courts, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.

REPORTING LINE:

• Area Manager (AM)

DUTIES AND RESPONSIBILITIES:

Operations

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Responsible for the collection of monthly stall rentals.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct daily roll calls, weekly and monthly outlet’s meeting
• To plan and carry out M&E works according to schedule.

Administration

• Planning work schedule of the team.
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Area Manager.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks
• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

JOB REQUIREMENTS:

• With passion in working F&B industry and its operational processes.
• Diploma in F&B, supply chain or related disciplines
• Minimum 3 years’ experience in Foodcourt operation
• Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders
• Able to work on weekends and Public Holidays
• Ability to foster positive working relationships
• Strong leadership quality with excellent analytical and decision-making skills
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

Job Description &Requirements

We're a Chinese Cuisine restaurant, especially in North Eastern and Sichuan Cuisine. Enforcing food handling regulations and other guidelines to increase guest safety. Promoting the restaurant and finding ways to bring in more customers. Handling customer complaints. Completing necessary paperwork, such as sales, inventory and staff attendance reports.

Job Responsibilities

• Establishes restaurant business plans by surveying restaurant demand.
• Meets restaurant financial objectives by developing finances.
• Attracts patrons by developing and implementing marketing, advertising, and public and community programs.
• Controls purchases and inventory by meeting with the account manager.
• Maintains operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings.
• Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests.

Requirements

• Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety
• Strong understanding of cost and labor systems that lead to restaurant profitability
• Strong communication and leadership skills
• Comfort working with budgets, payroll, revenue, and forecasting
• Ability to lead big groups of people
• Ability to work under pressure
• Standby for 24 hours
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

QUALIFICATIONS

• Intermediate to advance knowledge of cuisine, ingredients and preparation techniques.
• Relevant Degree in Business Management/ Hospitality/ Human Resource Management is preferred.
• Knowledge of computers (MS Word, Excel).
• Proficient in the full spectrum of restaurant management functions: food planning and preparation, procurement, sanitation, security, accounting policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Able to understand and present basic P&L/ Balance Sheet figures, with basic knowledge of Principles of Accounting.

PERSONAL REQUIREMENTS

• Able and willing to work long hours as and when necessary, and to substantially perform longer work hours than subordinates/ junior staff, on or off-work premises.
• Disciplined, driven, adaptable, pre-emptive, motivated, with key leadership traits.
• Pleasant, polite & respectful with great interpersonal skills.
• Ability to motivate employees to work as a team.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills for dealing with diverse staff.
• Able to multi-task with high threshold for new tasks and responsibilities.
• Able to meet timelines and datelines.

ACCOUNTABILITIES

• Keeps Managing Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Management directive.
• Performs other duties and responsibilities as required or requested.

WORKING CONDITIONS

• Hours will closely mirror operational hours and the Restaurant General Manager is expected to lead in person, restaurant shifts whenever possible.
• Ability to perform all functions at the restaurant level.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

• Position: Restaurant Assistant Manager
• Location: City Hall

Job Summary

Support daily restaurant operations and lead the team to achieve company standards and sales targets through effective leadership and operational management.

Responsibilities

• Assist the Manager in overseeing all restaurant operations to ensure seamless service delivery
• Lead, train, and motivate team members to consistently meet and exceed service standards
• Manage smooth day-to-day operations across front and back of house to optimize workflow
• Maintain and enforce company policies, standard operating procedures (SOPs), and hygiene standards to ensure compliance
• Follow instructions from the Manager and proactively drive initiatives to achieve sales and operational targets
• Handle customer feedback and resolve issues professionally to enhance customer satisfaction
• Collaborate closely with the Manager to identify and implement operational improvements

Required competencies and certifications

• Proven experience in restaurant or F&B operations
• Strong leadership and team management skills demonstrated through leading teams to deliver service excellence
• Good understanding of operational workflows and service standards to optimize restaurant performance
• Excellent communication and interpersonal skills to engage effectively with team and customers
• Proficiency in English and Mandarin to communicate clearly in a bilingual environment
• Ability to work efficiently in a fast-paced environment to meet dynamic operational demands

If you are passionate about the F&B industry and ready to take on a leadership role, we would love to hear from you.

Please attach your resume for our reference when applying.

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous