Total 2,231 Senior Executive level Customer Service job vacancies

Responsibilities:

1. Proficiency in React.js, Next.js, TypeScript, JavaScript, HTML, and CSS.
2. Strong understanding of design systems and their implementation in frontend development.
3. Familiarity with Storybook for component-driven development and testing.
4. Solid understanding of unit testing frameworks such as Jest, React Testing Library, or similar.
5. Ability to translate design mockups and wireframes into responsive web pages.
6. Excellent problem-solving skills and attention to detail
7. Experience with version control systems, preferably Git.

Preferred Qualifications:

Preferably more than 5 years of experience as a frontend developer;

Experience working in both Unix and Windows operating environments are preferred.

Bachelor’s degree in computer science, Engineering, or a related field (preferred)

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented Business / HR Support Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

Customer Support Executive

Location: Jurong East

Employment Type: 12 months contract

Work Schedule: 5-day work week

• Mon–Thu: 8:00am – 6:00pm
• Fri: 8:00am – 5:00pm (On-site role, not WFH)

About World Farm

World Farm is one of Singapore’s largest retail and wholesale garden centres, offering the widest range of plants and gardening products at the best value. As we expand towards becoming Singapore’s biggest retail garden centre brand, we’re seeking dedicated team players to grow with us in this exciting phase.

Responsibilities

• Support customer service and sales teams.
• Handle incoming communications across multiple channels.
• Act as a brand ambassador when engaging with customers.
• Maintain filing systems and manage records.
• Coordinate between Jurong and Sungei Tengah offices.
• Prepare quotations, contracts, delivery orders, invoices, and other documents.
• Update and manage plant/product stock lists, catalogues, website, and server.
• Ensure accuracy of sales transactions and project information.
• Manage office and pantry supplies inventory.
• Perform office front desk duties, welcoming guests.
• Carry out general ad-hoc administrative tasks.

Requirements

• 'N’ Levels, 'O’ Levels or Diploma in any field.
• At least 1 year of local working experience.
• Strong organisational and prioritisation skills.
• Good time management skills to handle multiple tasks efficiently.
• Good written and spoken English
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office, Outlook, and email systems.
• Positive attitude, detail-oriented, and deadline-driven.
• Willingness to learn new skills.
• Training will be provided.

Benefits

• Casual and relaxed work environment.
• Friendly and supportive team culture.
• Strong leadership and guidance.
• Good work-life balance with flexible hours.
• Opportunities for personal and professional growth.

IT Executive

As an IT Executive, you will report to our Manager, IT. You will be responsible for providing IT support and systems trouble-shooting, network management and maintenance of the Club's network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).
• Setup, maintain and troubleshoot:

1. Various client and server OS such as Microsoft Windows 10, 11,

Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)
• Familiar with general computer hardware replacement
• Provide training and support to end user for basic use of computers
• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update
• Monitoring of the company Network
• Update CMS (Club Management System) patches and troubleshoot connection issues
• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.
• Update Website eg errors, contacts, etc.
• Able to provide IT support after office hours (24 hrs) and weekends
• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements :

• Keen and passionate about IT industry with strong desire to work and learn
• Excellent troubleshooting skills
• Flexible with working hours when required and work independently with minimum supervision
• Able to handle end-users in a professional and timely manner
• Strong working knowledge in Windows, Linux Server Environment and Networking
• Good verbal and written communication skills
• Minimum Nitec in IT or Computer Studies
• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

As a Customer Service Executive at our car rental company, you will play a pivotal role in the lifecycle of our Private Hire Vehicle (PHV) drivers. This isn't just a general admin role; it is a relationship-driven position focused on account management, financial diligence, and driver retention.

You will be the primary point of contact for a dedicated portfolio of hirers, ensuring they stay on the road, remain compliant, and feel supported by our brand.

Key Responsibilities

1. Portfolio Management & Relationship Building

• Act as the dedicated account manager for a specific group of hirers.

• Maintain regular communication to understand driver needs and build long-term loyalty.

• Address and resolve driver inquiries or grievances promptly and professionally.

2. Revenue Assurance & Payment Oversight

• Monitor and ensure the timely collection of weekly/monthly rental payments.

• Proactively reach out to hirers regarding arrears or payment discrepancies.

• Implement recovery actions or payment plans in accordance with company policy.

3. Contract Lifecycle Management

• Track contract expiry dates within your portfolio.

• Initiate and conclude the renewal process for existing rental agreements.

• Ensure all documentation, including insurance and vocational license validity, is up to date during the renewal phase.

4. Retention & Engagement

• Execute retention programs or incentives to encourage long-term leasing.

• Conduct exit interviews for hirers returning vehicles to gather feedback for service improvement.

Requirements

• Experience: Previous experience in customer service, debt collection, or account management (Experience in the Singapore car rental or PHV industry is a significant advantage).

• Communication: Strong interpersonal and negotiation skills; ability to handle difficult conversations regarding payments with empathy and firmness.

• Organization: High level of attention to detail and the ability to manage multiple contract deadlines simultaneously.

• Technical Skills: Proficiency in Microsoft Office (Excel/Word) is preferred.

• Language: Fluency in English; ability to speak a second language (e.g., Mandarin, Malay) is preferred to communicate effectively with a diverse driver pool.

Job Description:

• In charge of supporting the team through accurate business reporting, data governance, and cross‑functional project execution.
• Responsible for regular operational reporting, ensuring data accuracy in the ERP system
• In charge of providing insightful analysis to management that supports decision‑making, sales support operations, and ROAIC improvement.
• In charge of preparing, analysing, and presenting monthly/ weekly operational reports.
• Responsible in ensuring proper, accurate, and timely data update in the ERP system
• In charge of identifying data discrepancies and drive corrective actions with relevant stakeholders
• Present reports, analysis, and insights to management during face‑to‑face meetings
• Establish and maintain a data management framework which consist of Data ownership and accountability, standard definitions and reporting logic as well as regular data validation and controls
• Lead multiple cross‑functional programs and projects across departments
• Ensure projects are delivered on time, within scope, and aligned with business objectives
• Project planning and coordination, providing regular progress tracking
• Structured project update reporting to project sponsors and management

Job Requirement:

• Minimum Degree in Business or related field
• Minimum 3 years of working experience in business operation in engineering industry
• Experience in ERP
• Proficiency in Excel and data analysis tools

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in our Shared Services Centre in Singapore, we are looking for a passionate and energetic individual to join us as an Accounts Executive.

Job Responsibilities:

The candidate is responsible for the Accounts Payable function for accounts under the care of Shared Services Centre. The primary responsibilities include the entry and payment of vendors’ invoices, and preparation of month end reports.

The Role:

• To perform the AP functions of one or more entities by validating and entering all invoices into the accounting system.
• Ensure timeliness of payment to vendors in accordance to the agreed payment terms.
• Assist on the preparation of month end reports and audit schedules.
• Attend to internal and external audit queries.
• To relieve or extend assistance to other colleagues in their absence, and to undertake any other related tasks that may be assigned by the supervisor.

Requirements:

• Proficiency in MS Office (Excel) and SAP accounting system will be an advantage.
• Proactive and independent.
• Good interpersonal and communication skills.
• Good analytical and problem-solving skills.
• High level of accuracy with an eye for details.

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Inside Sales & Commercial Support Executive

Working Hours: Mon – Fri, 9am – 6pm

Working location: Kallang Aljunied area

Salary: $2800 - $3200

Job Description and Responsibilities:

• Order processing, co-ordination and control.
• Prepare costings and quotations and upon approval dispatch the in timely fashion.
• Liaise with factories overseas, scheduling of material procurement, production, quality inspection, shipping and delivery.
• Assist and support the marketing team in planning and forecasting.
• Provide, coordinate and execute customer service and supports.
• Arrange payment via Letter of Credit, Cash against Documents or Wire Transfer.
• Attend to other inside sales and supports matters as and when assigned.
• Process customer orders with high accuracy, ensuring correct pricing, discounts, and margin.
• Monitor sales figures and track revenue performance against targets.
• Coordinate with finance to ensure timely invoicing and payment follow-up.
• Revise pricing structures to maintain profitability while remaining competitive.
• Assist in revenue and COGS forecasting.

Requirements:

• ‘O/A' Levels and/or Polytechnic Diploma in relevant fields of study.
• Minimum 2 years’ experience in handling sales quotations, logistics, customer-service, clerical & administrative functions. Knowledge in international freight forwarding is essential.
• Sales support with solid understanding of pricing, margins, and financial processes.
• Prior knowledge of bookkeeping and accounting principles is preferred.
• Familiar with international trade practices. Experience in related field as well as social media platform will be an advantage.
• Relevant experience and knowledge in the hospitality industry.
• Knowledge of Microsoft Office software.

Interested applicants, WA your resume to +65 9136 9792 or email your resume to supreme.yentan@gmail.com.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279

Key Responsibilities

• Perform installation, commissioning, and servicing of marine propulsion systems, including waterjets, control systems, and associated equipment
• Diagnose and troubleshoot electrical, hydraulic, and mechanical faults in propulsion and control systems
• Conduct preventive and corrective maintenance, ensuring optimal system performance and reliability
• Provide on-site and remote technical support to customers, shipyards, and partners
• Interpret technical drawings, schematics, and system documentation for fault-finding and repairs
• Support system integration, including electrical wiring, control interfaces, and mechanical alignment
• Prepare detailed service reports, documentation, and feedback for continuous improvement
• Ensure compliance with safety standards, company procedures, and marine regulations
• Coordinate with internal engineering teams and external stakeholders to resolve complex technical issues
• Participate in emergency call-outs and travel regionally when required

Requirements

• Diploma or Degree in Electrical Engineering, Mechanical Engineering, Marine Engineering, or a related field
• Minimum 3–5 years of relevant experience in marine, offshore, or heavy equipment service environments
• Strong knowledge of both electrical systems (PLC, control systems, sensors) and mechanical systems (hydraulics, rotating equipment)
• Ability to read and interpret electrical schematics and mechanical drawings
• Hands-on troubleshooting skills and a methodical approach to problem-solving
• Willingness to travel within the Asia-Pacific region and work offshore when required
• Strong communication skills and customer-oriented mindset
• Ability to work independently and under pressure in dynamic environments

Goh JunHong

Recruitment Consultant | Quess Selection & Services, Singapore

EA Licence Number: 23C2060 Registration ID: R1872577

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Company Overview

ROSET LIMOUSINE SERVICES PTE. LTD. is a car rental company specializing in Private Hire Vehicle (PHV) services, focusing on driver support, compliance, and retention through dedicated account management.

Job Summary

As a Customer Service Executive at our car rental company, you will play a pivotal role in the life cycle of our Private Hire Vehicle (PHV) drivers. This isn't just a general admin role; it is a relationship-driven position focused on account management, financial diligence, and driver retention.

You will be the primary point of contact for a dedicated portfolio of hirers, ensuring they stay on the road, remain compliant, and feel supported by our brand.

Key Responsibilities

1. Portfolio Management& Relationship Building

• Act as the dedicated account manager for a specific group of hirers.
• Maintain regular communication to understand driver needs and build long-term loyalty.
• Address and resolve driver inquiries or grievances promptly and professionally.

2. Revenue Assurance &Payment Oversight

• Monitor and ensure the timely collection of weekly/monthly rental payments.
• Proactively reach out to hirers regarding arrears or payment discrepancies.
• Implement recovery actions or payment plans in accordance with company policy.

3. Contract Life cycle Management

• Track contract expiry dates within your portfolio.
• Initiate and conclude the renewal process for existing rental agreements.
• Ensure all documentation, including insurance and vocational license validity, is up to date during the renewal phase.

4. Retention &Engagement

• Execute retention programs or incentives to encourage long-term leasing.
• Conduct exit interviews for hirers returning vehicles to gather feedback for service improvement.

Requirements

• Experience: Previous experience in customer service, debt collection, or account management (Experience in the Singapore car rental or PHV industry is a significant advantage).
• Communication: Strong interpersonal and negotiation skills; ability to handle difficult conversations regarding payments with empathy and firmness.
• Organization: High level of attention to detail and the ability to manage multiple contract deadlines simultaneously.
• Technical Skills: Proficiency in Microsoft Office (Excel/Word) is preferred.
• Language: Fluency in English; ability to speak a second language (e.g., Mandarin, Malay) is preferred to communicate effectively with a diverse driver pool.

We’re looking for a motivated and dynamic Service Operations Excellent Executive to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

requirements.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Experience in Operations and service industries will be an added advantage.
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Transportation Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam, Selangor.

Job Summary

You will manage maintenance contracts by liaising with customers on contract renewals and consumables, scheduling service dates and coordinating technicians. You will also handle sales enquiries, prepare quotations, and support any adhoc projects.

Responsibilities

• Track and oversee all existing maintenance contracts to ensure timely service delivery
• Schedule maintenance appointments with customers when maintenance is due
• Coordinate with technicians to perform scheduled maintenance tasks
• Liaise with accounts to invoice maintenance jobs promptly after completion
• Email and follow up with customers to reorder consumables such as pads and batteries after expiry
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry
• Handle incoming phone calls and respond to sales enquiries professionally
• Handle incoming phone call, sales enquiries and prepare sales quotation
• Support and complete any ad hoc projects assigned

Requirements

• Patience and attentiveness when interacting with customers
• Strong team player with excellent interpersonal and communication skills
• Ability to remain calm under pressure and resolve conflicts with professionalism
• Good time management skills
• Proficient in computer applications, including Microsoft Office
• Experience working in customer support roles
• Minimum GCE ‘A’ Levels or Diploma

- Permanent

- Up to $3000 + PB

- Mon to Fri: 8.30am - 5.30pm, Sat: 8.30am -12.30pm

- Tuas

Responsibilities:

1. Coordinate and manage workmen/sub-contractors for execution
2. Attend site/client coordination and safety meetings
3. Provide simple progress updates
4. Write basic emails for internal and external coordination

Period:

• Permanent

Location:

• Tuas

Working Hours:

• Mon to Fri: 8.30am - 5.30pm, Sat: 8.30am -12.30pm

Salary:

• Up to $3000 + PB

Requirements:

• Minimum N level
• Job is more site-based, with flexible work arrangements after probation
• Possess a class 3 driving licence
• Should be able to communicate in Mandarin to liaise with native Mandarin-speaking clients
• BCA-recognised Diploma or Degree is a plus — but Secondary/ITE candidates with good email-writing skills are also welcome

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

zikry@successhrc.com.sg (Reg No: R2198989)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sghttp://www.successhrc.com.sg/

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

We are looking for a Senior Service Designer to lead the transformation of MOE's customer service and digital experiences through strategic service design. You will map stakeholder journeys, support governance through user-centered design, and create user-centered solutions across AI-powered customer service systems and web platforms that serve diverse stakeholders including parents, educators, students, and internal staff. Working independently within an in-house team, you'll work with business partners to transform complex systems into accessible, efficient, and engaging digital experiences.

Lead Service Design & Strategic Thinking

• Map end-to-end journeys across MOE's customer service ecosystem, identifying pain points and improvement opportunities.
• Conduct stakeholder research and support governance decisions through service design methodologies and service blueprints.
• Facilitate workshops to align stakeholders on design outcomes and product-centric methods.
• Design flows that connect user experiences with operational processes whilst maintaining user-centricity.

Design AI-Powered Customer Service Experiences

• Design journeys for MOE's AI-powered CRM system transformation, focusing on seamless escalation pathways and human-AI collaboration.
• Create omnichannel customer experiences that maintain consistency across phone, web, and digital touchpoints.
• Design operational workflows for both customers interacting with AI agents and internal staff managing service operations.

Transform Legacy Processes

• Redesign the mother tongue appeals service process, transforming legacy workflows into modern self-service experiences for parents.
• Create intuitive journeys that guide users through complex application processes whilst ensuring compliance with government standards.
• Design responsive touchpoints that work effectively across desktop, tablet, and mobile devices for diverse user groups.
• Develop clear information architecture and user flows that reduce processing time and improve user satisfaction for online services.

Establish Website Design Standards & Governance

• Co-design in the restructuring of all MOE websites into a cohesive, logical information architecture that provides seamless user journeys across different stakeholder needs and diverse user groups.
• Create design standards and guidelines that ensure all digital touchpoints are accessible, user-friendly, and aligned with MOE's brand and service standards.
• Work with product and engineering teams to ensure design feasibility and optimal technical implementation across multiple platforms.
• Establish design documentation and governance processes that support scalable design operations across diverse product portfolios.

Requirements

• Strong service design experience including journey mapping, stakeholder research, and service blueprint development.
• Experience designing customer service platforms, self-service applications, and large-scale website architectures with familiarity in SaaS solutions and platform customizations.
• Strong user research skills, particularly with both internal staff and external customer groups.
• Ability to design complex multi-step service workflows and multi-site service architectures.
• Strong facilitation and stakeholder management skills with ability to collaborate effectively across product managers, engineers, and diverse user groups.
• Strategic thinking skills with ability to support governance through design thinking and scalable design frameworks.
• Experience working independently with small product teams and external vendors. Familiar with agile environments.
• Experience with AI-powered customer service tools and conversational interfaces (highly desirable)

What success looks like?

• Stakeholders can navigate MOE services efficiently through well-designed journeys with reduced friction and processing time.
• New experiences between AI agents and human support are seamless and thoughtful, resulting in improved customer satisfaction scores.
• All MOE digital services provide logical, consistent experiences that help different stakeholder groups access information efficiently.
• Service design frameworks enable consistent experiences across CRM and web platforms whilst supporting individual product requirements.
• Strong working relationships with product managers, engineers, vendors, and business stakeholders result in user-centered solutions that meet both user needs and operational objectives.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.