Total 286 job vacancies in Pasig City

THIS ROLE 

A junior position responsible for handling low to moderate complexity AML/KYC and FATCA matters 
with moderate supervision. This role independently executes standard compliance activities while 
developing deeper understanding of regulatory requirements and risk assessment procedures.

WHAT YOU WILL DO 
Core Responsibilities:

• Execute standard AML/KYC processes
• Perform basic risk assessments
• Maintain regulatory documentation
• Support client communication
• Monitor compliance requirements
• Process FATCA/CRS documentation
• Ensure data accuracy and completeness

Tasks:

• Review KYC documentation for completeness
• Process standard investor onboarding files
• Monitor compliance deadlines
• Validate FATCA classifications
• Verify GIINs against IRS records
• Prepare regulatory reports
• Maintain tracking systems
• Handle routine client queries
• Process periodic reviews
• Document compliance findings
• Follow escalation procedures
• Perform other related duties as assigned for role and business needs

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

Scope of the Role:

• Focus on remote countries: Data analysis of key performance indicators to identify gaps and areas for improvement
• Training needs: Identify new and realignment requirements in collaboration with the Technical Team (Apparel inspections)
• Accelerate the completion of the revamped e-learning platform and align it with inspectors’ certification via the front-end
• Work closely with the Technical Team to prioritize and organize required training sessions
• Review country-specific reports and define action plans, with priority on remote countries
• Automation of One Sliders for inspections, priority remote countries first 
• ESG services: Contribute to delivering our Supply Chain Mapping and PO Traceability services

Scope of the Role:

• Focus on remote countries: Data analysis of key performance indicators to identify gaps and areas for improvement
• Training needs: Identify new and realignment requirements in collaboration with the Technical Team (Apparel inspections)
• Accelerate the completion of the revamped e-learning platform and align it with inspectors’ certification via the front-end
• Work closely with the Technical Team to prioritize and organize required training sessions
• Review country-specific reports and define action plans, with priority on remote countries
• Automation of One Sliders for inspections, priority remote countries first 
• ESG services: Contribute to delivering our Supply Chain Mapping and PO Traceability services

DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.

Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 14 stores in Jabodetabek and 2 in central & East Java

We are seeking a Fulfillment Agent (Full Time) to join our team. Report directly to the Fulfillment Manager. You will take responsibility to process digital orders in Jakarta.

RESPONSIBILITIES :

• Ensure that all incoming orders can be fulfilled 100% to deliver the best experience to the users.
• Pick items from store based on order requirements.
• Pack items securely and label packages correctly.
• Perform quality control to make sure the order is safe to ship and there are no defective products.
• Scan and recap orders that have been packed.
• Perform package handover with couriers.

• Strong attention to details to avoid errors in order processing.
• Familiarity with computer software used for order processing, such as Google Tools (Spreadsheet, Docs, etc.)
• Good organizational skills to manage multiple tasks and prioritize workload in a fast-paced environment.
• Ability to work collaboratively with other team members, such as Store Team.
• Physical stamina may be required for tasks such as lifting and moving packages
• Agile and well-adapted.
• Fluent in English is a plus.
• Willing to work on weekends and public holiday (5 days/week)
• Working on site.

WE OFFER

• Excellent opportunity to join a vibrant, dynamic and multinational company.
• You will work at Decathlon Pondok Indah Jakarta.

THIS ROLE:

In this entry-level corporate secretarial position, you will be responsible for delivering basic corporate secretarial services under supervision. You will focus on standardized processes and routine administrative operations while developing core competencies. You will handle low-complexity tasks within established frameworks.

WHAT WILL YOU DO:

• You will execute basic corporate secretarial tasks following established procedures
• You will maintain accurate documentation and records within defined guidelines
• You will support routine administrative operations with guidance and follow quality control processes and compliance requirements
• You will develop understanding of basic corporate secretarial requirements and draft basic minutes and board papers using template
• You will process routine regulatory filings with relevant authorities and update and maintain statutory books and records
• You conduct basic file reviews following checklists and support document preparation for meetings
• Maintain client databases with guidance and monitor basic statutory deadlines
• You will respond to routine administrative queries and complete detailed operational checklists

WHAT WE OFFER 

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Are you ready to take your career up a level? We are seeking a Web Application Penetration Tester - Automation Engineer with exceptional security testing expertise, strong automation and programming skills, and proven ability to scale application security assessments through innovative tooling and automation.

The selected candidate will be responsible for (a) conducting advanced security testing for our banking applications (b) reviewing and providing security feedback during application design phase (c) building automation frameworks to scale penetration testing operations and accelerate vulnerability discovery across our application portfolio.

Responsibilities

Security Testing & Assessment

• Conduct advanced manual application penetration tests on web applications, mobile applications, and APIs.
• Participate in source code reviews, and testing of new application security features and controls across products
• Validate and champion secure development practices for software engineers
• Research and make recommendations to the development team regarding security standards
• Advancing your personal knowledge of information security to stay on the bleeding edge.

Security Automation & Scaling

• Build tools and internal applications to discover, evaluate and mitigate security vulnerabilities during development and in production at scale
• Automate security penetration testing processes, exploits and test cases to enable rapid, repeatable assessments across multiple applications/features
• Develop frameworks and scripts to accelerate common penetration testing workflows and reduce manual effort
• Create automated vulnerability validation and verification tools
• Build integrations between security testing tools and development/deployment pipelines
• Design and implement solutions for continuous security testing in production environments
• Develop custom security scanning and analysis tools tailored to banking application architectures

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Information Security, or related field and/or 3+ years of equivalent work experience required.
• Knowledge of the methods, processes, and procedures to execute penetration testing.
• Strong programming and scripting abilities (Python, Java, or similar) for security tool development
• Hands-on experience building security automation tools from concept to production deployment
• Solid understanding of web application development.
• Experience reviewing source code (Java, Python) and Mobile applications (Native, KMM)
• Experience in cloud security (AWS).
• Knowledge of web & mobile application security principles with significant understanding of application security topics such as OWASP Top 10 and authentication infrastructure (SAML, OAUTH).
• Experience in the Security planning, coordinating, executing, and reporting of tasks.
• Good communication skills with an ability to explain complex technical issues to non-technical business users.
• Holders of security related certifications like GWAPT/ OSWE, etc. will be an advantage.

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri

PURPOSE OF THE JOB

The purpose of the job is to achieve maximum sales growth and profitability in the online channel. This is done by:

• Contributing actively to attract and convert more consumers to customers and encourage existing customers to shop more frequently by using and developing home furnishing competence, commercial and communication skills and knowledge of the IKEA Concept.
• Reporting on Online commerce and customer journey elements, metrics, data and to develop actionable insights on a market level.
• Maintaining a strong retail foundation online and align to sales leaders, commercial activities and counterparts in other Ikano Retail markets to share best practice, commercial opportunities and operational excellence. To develop the skills, capabilities, competence and confidence of the Online team in your market.

RESPONSIBILITIES OF THE JOB

• Actively lead the commerciality of the IKEA website, review sales performances and react accordingly in their Market.
• Use the website to understand all the various aspects that affect the customer's online journey. Ensure that website visitors can search, find, choose and buy in an optimal way.
• Continually sales steering on the IKEA website in the most optimal way through their team & across their HFBs, take care of strategic products including 4 Aces and 1 King, and price and volume products so that they are strongly promoted across the website.
• Ensure that the commercial calendar and all agreed promotional activities are properly supported from an E-Commerce perspective by establishing and improving collaborative ways of working within and across functions.
• Optimise presentation and the sorting and filtering of online products to maximise all sales opportunities by being the product range specialist for their HFBs and challenge/support their team in the same process.
• Present the product range online in a commercial way to encourage customers to buy more by making it easier for them to find the right products and solutions.
• Seek and identify business opportunities that will grow sales and improve gross profit by collaborating with Sales Leaders on particular HFBs, analysing market trends and benchmarking with other E-Commerce operations.
• Take ownership, know and work actively with the online product range, monitor performance and continually develop range frame options to ensure sales and profit opportunities are maximised. Report this performance with improvement suggestions to the Country Selling Manager.
• Secure that the agreed product range is visible and buyable on the IKEA website within the agreed lead-time and cost frames for all HFBs in the market. Steer the administration of product change dates in an accurate and timely manner.
• Know the IKEA priorities, the IKEA product range, the national market / competition and understand and monitor national market demographics, the economy, competitors, different consumer’s life at home and shopping behaviours. Reporting and sharing this information across the market.
• Seek feedback from the online customers to learn from their online browsing and shopping experience & share these insights for collaboration on future improvements.
• Give feedback to the team, service office and global matrix on how to improve the online shopping experience by driving changes within the market.
• Coordinate the creation and delivery of all weekly, monthly and bi-monthly reporting, specifically providing insight and analysis across E-Commerce metrics package.
• Line manage & develop a team of 1 web merchandiser and 2 web editors in your market.

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy. 

 INDICO believes that we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

 What you will do, but not limited to: 

• Assist with the management and coordination of the company's general affairs activities including facility management, equipment maintenance, and office supplies procurement. 

• Responsible for conducting inventory audits check and reporting of office equipment 

• Support event planning and coordination for company meetings, training sessions, and other corporate events. 

• Support to maintain a safe, clean, and conducive working environment. 

• Coordinate with vendors and service providers to ensure smooth operation. 

• Assist in maintaining records and documentation related to general affairs operations. 

• Support administrative tasks to facilitate efficient daily office operations. 

• Bachelor’s degree in Business Administration, Management, or related fields. 

• Candidate with experience internship program in General Affairs or Office Facilities Management using SAP is a plus 

• Strong organizational and multitasking skills. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). 

• Good communication and interpersonal abilities. 

• Proactive, detail-oriented, and able to work independently or within a team. 

• Basic knowledge of office administration and facility management is a plus. 

• Ability to handle multiple tasks and prioritize workload effectively. 

• Willingness to learn and adapt to a fast-paced and dynamic work environment. 

• Available for 3 months Internship program 

Youtap Limited is seeking two experienced Senior DevOps Engineers to join our dynamic technology team. In this role, you will be instrumental in developing and maintaining efficient, automated, and scalable infrastructure solutions that support our growing platform.

You will collaborate closely with software development, QA, and infrastructure teams to implement continuous integration, delivery, and deployment pipelines, while ensuring system reliability and performance.

Responsibilities:

• Design, implement, and maintain robust CI/CD pipelines to automate software delivery processes.
• Manage and monitor infrastructure to ensure high availability and optimal performance.
• Automate infrastructure provisioning using infrastructure as code tools.
• Collaborate with cross-functional teams to improve system architecture and deployment strategies.
• Implement and enforce security best practices and compliance standards.
• Provide mentorship and guidance to junior team members.
• Stay updated with industry trends and emerging technologies to advise on improvements.

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• Minimum 5 years of hands-on experience in DevOps engineering.
• Extensive knowledge of cloud platforms, preferably Microsoft Azure; experience with AWS or GCP is a plus.
• Strong skills in automation and scripting languages such as PowerShell, Python, or Bash.
• Experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
• Proficient with CI/CD tools such as Azure DevOps, Jenkins, or GitHub Actions.
• Understanding of networking, security best practices, and infrastructure monitoring.
• Excellent problem-solving skills and ability to work independently and collaboratively.
• Relevant certifications in cloud computing or DevOps are advantageous.

Excellent salary and working environment will be provided for the top candidates.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

About the job

We are looking for a strong contributor to our IKEA Pasay City HR team, someone who is knowledgeable and experienced in providing general HR and Office Administration Services, familiar with other facets of Human Resources, and can add value in supporting the business.

Your assignment

Reporting to the Store Human Resources Manager, you contribute to the overall Operational Excellence of the Human Resources Team by providing general HR and Office Administration Services to the store organization, as well as providing support to other facets of HR, such as recruitment and selection, learning and development, employee relations, and other relevant HR initiatives / activities, as needed.

• Supports HR Manager and HR team on the daily operations;
• Supports HR team in the end-to-end employee life cycle;
• Handling administrative tasks for onboarding, new hire orientation, and exit interview and clearance process;
• Release of Movement/Confirmation documentation;
• Follow-ups of New Hire Review Forms Compliance;
• Research potential vendors, compare and evaluate offers from suppliers, enrolling vendors, and works closely with different suppliers and ensuring that purchases or services are processed and being paid on time;
• Setting up, completions and maintenance of co-worker files and 201 records, gather and analyze data with useful HR metrics;
• Supports HR talent team on Internship / Apprenticeship programs.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning 
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning 
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

Key Responsibilities:Develop and implement quality assurance frameworks, policies, and procedures.Monitor and evaluate customer interactions using QA tools and sentiment analysis platforms.Lead a team of QA analysts and supervisors, providing coaching and performance feedback.Collaborate with operations and training teams to address quality gaps and improve agent performance.Analyze quality metrics and trends to identify root causes and recommend corrective actions.Ensure compliance with client requirements, industry standards, and data privacy regulations.Present quality performance reports and insights to senior leadership.Drive initiatives related to customer satisfaction, process improvement, and compliance.Support calibration sessions and client audits.Lead implementation of advanced QA tools including sentiment analysis and AI-driven monitoring

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About The Team

We are hiring a Strategy Analyst to support a high-performing Strategy team that works directly with the CEO. You will work across a wide range of topics -- long-term corporate strategy, investment analysis, financial performance, market research, and organizational priorities -- providing the research, data, and analytical foundation that the team builds on.

This is an early-career role designed for someone who is sharp, structured, and hungry to grow fast. You will be exposed to the most consequential decisions in the company from day one.

Responsibilities

• Conduct market research, industry analysis, and competitive benchmarking across a wide variety of strategic topics
• Build and maintain data models, financial trackers, and analytical frameworks that support ongoing strategy work
• Develop a working understanding of Amartha's P&L, business model, and financial drivers to support investment and performance analyses
• Produce first-draft slides, data summaries, and written sections for review by the Senior Strategy Manager and VP Strategy
• Turn raw data and research into clean, insight-ready charts, tables, and executive-friendly visualizations
• Support preparation for high-stakes meetings with C-suite and senior stakeholders across the organization
• Respond to ad hoc requests from VP Strategy with fast, accurate, and well-structured outputs

• S1 from a reputable Indonesian university (UI, ITB, UGM, UNPAD, Prasmul, BINUS or equivalent)
• Economics, Management, Engineering, or quantitative disciplines preferred; strong academic record expected
• 1 to 3 years of experience in consulting, investment banking, corporate finance, or a structured analytical role
• Strong quantitative skills -- Excel proficiency, financial modeling basics, and comfort with data analysis
• Ability to structure ambiguous problems and communicate findings clearly in both written and slide format
• Exposure to or genuine interest in financial services, fintech, or lending businesses
• Fast learner who takes feedback well, improves quickly, and takes initiative without being asked
• Ambition to grow into a Senior Strategy Manager role over time

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.