Total 90 job vacancies in Pasig, Metro Manila

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via chats and emails, phone calls;
• Troubleshoot complex technical issues and escalate as needed;

• Act as the primary technical contact during the life-cycle live events;
• Escalate incidents clearly, including impact, timeline, and reproduction steps;
• Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors;
• Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience;
• Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support role;
• Experience as Tier 2 Technical Support Engineer;
• Outstanding problem-solving abilities, and a customer-focused attitude.

Will be a great plus:

• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline;
• Proficiency in reading and writing scripts in Python, Bash, or JavaScript.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Project Manager, you will be responsible for managing and supporting the end-to-end execution of implementation projects. You will plan, coordinate, and monitor project activities to ensure successful delivery of project outcomes — on time, within scope, and aligned with quality standards. You’ll collaborate closely with internal teams and stakeholders, ensuring effective communication, proactive risk management, and strong project governance.

This is an excellent opportunity for a detail-oriented and organized professional ready to take ownership of mid-sized projects and contribute to the continuous improvement of Boldr’s implementation practices.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Project Planning & Execution

• Develop detailed project plans, timelines, and resource allocations for small to mid-scale projects.
• Coordinate and track project milestones, deliverables, and dependencies to ensure timely completion.
• Collaborate with senior project managers or clients to define project scope, objectives, and success criteria.
  
  

Stakeholder Management & Communication

• Act as the main point of contact for internal and external stakeholders.
• Facilitate meetings, provide progress updates, and ensure clear, consistent communication across teams.
• Build strong relationships with stakeholders by setting expectations and managing feedback effectively.
  
  

Risk & Issue Management

• Identify potential risks or issues and develop proactive mitigation and contingency plans.
• Escalate critical challenges to leadership when necessary and contribute to root-cause analyses.
  
  

Quality & Process Management

• Ensure deliverables meet agreed quality standards and project requirements.
• Support process improvement initiatives and promote the consistent application of project management best practices.
  
  

Reporting & Documentation

• Maintain up-to-date project documentation, including plans, meeting notes, and post-project reviews.
• Prepare regular project status reports outlining progress, blockers, and key metrics.
• Generate regular project status reports, highlighting progress, milestones, issues, and risks.
• Maintain accurate and up-to-date project documentation in a centralized repository.
  
  

Collaboration & Continuous Improvement

• Work collaboratively with cross-functional teams to drive project success.
• Contribute to team learnings and the evolution of project delivery frameworks.
• Participate in training and development opportunities to enhance project management skills.
• Seek guidance from senior project managers and contribute to continuous improvement initiatives.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr
• A proactive communicator who thrives on collaboration and accountability.
• Organized, analytical, and detail-oriented, with a natural sense of ownership.

YOU HAVE…

• Bachelor's degree in Business Administration, Project Management, or a related field.
• 4–5 years of experience managing or coordinating projects, preferably in a client-facing or service delivery environment.
• Solid understanding of project management principles (Agile, Waterfall, or hybrid).
• Experience using project management tools (e.g., Asana, Trello, Jira, Smartsheet, or MS Project).
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Excellent written and verbal communication skills in English.
• A collaborative mindset and commitment to continuous learning.

THIS ROLE 

A review position responsible for validating fund accounting deliverables and ensuring quality standards. This role performs detailed reviews of financial statements and supports complex accounting processes while serving as a technical resource for preparers. The position focuses on quality assurance and maintaining accounting standards across deliverables. 

WHAT YOU WILL DO 

• Review financial statements, NAV calculations, and client deliverables
• Apply accounting standards and regulatory requirements
• Maintain strong knowledge of client-specific requirements
• Contribute to and support process improvement initiatives
• Provide basic technical guidance to preparers
• Ensure compliance with established procedures

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks.

WHAT YOU WILL DO 

• Prepare basic financial statements and NAV calculations and other deliverables using prescribed guidelines with guidance
• Support daily fund accounting operations following established procedures
• Maintain accurate and timely processing of accounting transactions
• Follow quality control processes and risk mitigation efforts
• Develop knowledge of client-specific requirements and deliverables

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support. 
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices 
• Coach peers through tough tickets while flagging trends that impact Support
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments.
• Experience using Intercom, or similar SaaS platforms
  Experience in chat, email, and/or video-based customer support.
• Display strong communication skills and are able to break down complex topics for non-technical users.
• Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• Self-Directed and can plan your workload based on urgency and impact. 
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of character.
• Strong troubleshooting skills using logs, product tools, and impersonation features
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.
• Comfort working in fast-paced, dynamic environments where product updates are frequent

NICE TO HAVES (NOT REQUIRED)…

• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast growing startup  environment

• Competitive compensation
• vacation leave
• HMO
• Training and development programs
• Joining a team that contributes to meaningful, high-impact projects across different areas

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Born in Singapore, Stranger Soccer is now open in 10+ cities around the world, with over 100,000 games run. We continue to grow and are accepting applications from license partners who want to bring Stranger Soccer to their city. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

We are looking for a detail-oriented and reliable Accounting Associate to support our daily accounting operations. The role involves handling the financial records, assisting in reporting, and ensuring accuracy in all accounting transactions.

Key Responsibilities:

• Record and process daily financial transactions (e.g., payables, receivables, expenses)

• Assist in the preparation of financial reports and schedules

• Monitor and reconcile accounts, including bank and vendor accounts

• Support billing, collections, and payment processing

• Maintain accurate and organized financial records and documentation

• Assist during audits and ensure compliance with company policies and accounting standards

• Coordinate with internal teams regarding financial data and transaction.

We are seeking a Credit Officer to manage collections across a high-volume debtors ledger, ensuring timely cash flow, accurate reconciliation, and strong commercial outcomes.

This role offers the opportunity to take ownership of your ledger while working within a collaborative environment, maintaining high standards across collections, contract administration, and financial processes.

Role overview

The Senior Credit Officer is responsible for managing the day-to-day collection activities of their assigned ledger and the administration of all commercial contracts, ensuring they align with Talent’s world-class standards. This role offers an exciting opportunity for an experienced collections professional to focus on managing our extensive ledger in a collaborative team environment.

Credit Collections:  

• Manage cash collections related to the debtors ledger, ensuring timely reconciliation of accounts and resolution of queries.
• Utilise technology and processes to improve collection efficiency and accuracy.
• Report regularly to the Credit Manager, providing insights into collection progress and account statuses.
• Cash allocations, RCTI reconciliations, bank reconciliations & general administration (Zendesk ticket assignment).

Detailed role description

Collection Activities

• Manage cash collections for the assigned ledger, consistently meeting or exceeding monthly targets.
• Cash receipting, cash allocations and bank reconciliations daily.
• Investigate and resolve account issues, particularly those with 60- and 90-day debt, escalating to account managers and general managers as needed.
• Handle all queries within agreed service level targets and ensure appropriate allocation and management of collections.
• Record all collection activities in financial systems and assist with weekly/monthly reporting and aged receivables analysis.
• Respond promptly and accurately to business requests, providing essential support to the organisation.
• Ad hoc reporting as required.

Continuous Improvement

Lead efforts to develop and continuously improve processes and systems, ensuring compliance with regulatory requirements.

Address complex issues related to business development, technological changes, and regulatory updates, while embodying organisational values. 

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NIQ. 

For NIQ’s Customer Success team, our customers truly come first.  We elevate the customer journey, drive retention, and help our clients grow—fast. If you’re passionate about creating standout experiences, this is your place.  

About the Role 
As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients—translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth.  You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.  

What You’ll Do 

• Build and maintain ongoing relationships with the identified key persons within the client organization 
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities 
• Drive adoption of NIQ tools and solutions 
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams 
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience 
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders 
• Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working.  Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan 
• Use your industry and product expertise to deliver high‑impact insights across NIQ product solutions 
• Collaborate with insight partners across NIQ to bring forward thought‑provoking market, and category trends 
• Identify opportunities for growth and pass leads to our account development team 

Why Join Us? 
You’ll be part of a forward‑thinking team that’s modernizing the client experience, shaping industry insights, and helping leading brands make smarter decisions every day. 

About MySigrid
MySigrid is on a mission to give time back to busy professionals through executive support that blends world-class human assistants with intelligent systems. We're now evolving from a smart task management console into an AI-native platform — integrating LLMs, agentic workflows, and intelligent automation. If you've ever thought, "I could build something better with GPT and a weekend," this is your scene.

The Opportunity

We are seeking an AI Agent Engineer to design, develop, and deploy intelligent AI agents that automate workflows, enhance productivity, and improve user experiences across our systems. This role requires a strong understanding of AI models, prompt engineering, API integrations, and workflow automation. The ideal candidate combines strong technical skills with creativity and curiosity — capable of leveraging tools such as OpenAI, Anthropic, or similar LLMs to build solutions that transform how we work.

Key Responsibilities:

• Design and Build AI Agents: Develop, train, and deploy custom AI agents that automate business tasks, manage conversations, and execute multi-step workflows.
• Integrate APIs and Tools: Connect AI systems with third-party applications (e.g., Slack, Make.com, Airtable, Google Workspace, CRMs) for dynamic automation.
• Workflow Automation: Create and optimize end-to-end AI-driven automations for internal and client use cases.
• Prompt Engineering: Craft, test, and refine advanced prompts and system instructions to ensure optimal LLM performance.
• Model Customization: Fine-tune or adapt pre-trained language models for specific business needs.
• Testing & Evaluation: Measure agent performance, accuracy, and response quality; implement improvements using feedback and data-driven insights.
• Documentation: Develop and maintain technical documentation for AI workflows, processes, and model configurations.
• Collaboration: Work closely with developers, product teams, and operations to identify AI opportunities and design practical, scalable solutions.
• Data Privacy & Ethics: Ensure AI systems comply with data security, privacy, and ethical use standards.

Skills and Experience:

• Education: Bachelor’s degree in Computer Science, Artificial Intelligence, Engineering, or related field (or equivalent practical experience).
• Experience: 2+ years of experience in AI, software development, or automation engineering.
• Technical Skills:
• Proficiency in Python, JavaScript, or similar programming languages.
• Experience working with OpenAI, Anthropic, LangChain, LlamaIndex, or similar AI frameworks.
• Familiarity with APIs, webhooks, and RESTful integrations.
• Understanding of prompt design, LLM architectures, and vector databases (e.g., Pinecone, ChromaDB).
• Experience with workflow automation platforms (e.g., Make.com, Zapier, n8n).
• Soft Skills: Strong analytical thinking, curiosity, adaptability, and problem-solving mindset.

Bonus Points For

• Experience with React Native, GraphQL, or design systems.
• Prior work with AI/ML tools, APIs, or infrastructure.
• Building or contributing to open-source AI tools.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• A product-led team with a real mission
• Room to shape the AI roadmap of a growing tech platform
• High agency, low bureaucracy
• Remote-first, async-friendly work culture
• Work with people who ship fast and think long-term
  

How to Apply

Send us your CV, GitHub, portfolio, or even your favorite AI demo. Bonus if you include a note about how you think AI will change software development in the next 12 months.

As Angkas' Product Operations Intern you will be included to design to help product teams operate as effectively as possible. The role builds a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting.

What you will do:

• A cross-functional role focused on Streamlining product processes, workflows, and collaboration across the entire organization.
• Increase the efficiency of the product team by collecting, organizing, and analyzing product usage data to help product management make informed decisions.
• Focus on tooling and tech stack management, product enablement, customer feedback comprehension, product experimentation, continuous team training, and other areas.
• Work with other teams in the company to facilitate customer feedback loops for the product team
• Implement other administrative, human resource, and operational processes within the product team
• Come up, and implement go-to-market strategies and a playbook for our existing products
• Conduct field testing or competitor analysis when needed
• Must be able to ride motorcycle taxis

What we're looking for:

• High attention to detail
• With own personal laptop and are willing to go onsite 3 to 5 times a week if necessary
• Has the ability to think on your feet and make quick decisions
• Entrepreneurial and self-motivated
• Diligent and resourceful
• Excellent communications skills
• Pro-active and has initiative
• Project management skills
• Strong-personality and growth mindset
• Can render a long-term internship (3 - 4 months)
• Adaptability and Agility: Ability to quickly adjust strategies and tactics in response to changing conditions
• Strong Teamwork and Collaboration: Emphasis on cohesive team dynamics and seamless collaboration across functions to achieve common goals.
• Strategic Planning and Execution: Focus on meticulous planning and disciplined execution to deliver successful outcomes.
• Resilience and Perseverance: Maintaining determination and composure under pressure, overcoming obstacles to drive projects forward.
• Continuous Learning and Improvement: Commitment to ongoing training, skill enhancement, and process optimization to stay ahead of challenges.

What you can expect:

• A fun, challenging, and collaborative environment
• Mentorship and real-life work exposure experience in a hyper growth start-up 
• Coffee/Juices and snacks in the office

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

We are looking for a highly analytical and detail-oriented Analyst / Senior Analyst – Fraud Strategy & Analytics to join our Fraud Analytics Team. You will play a key role in developing, implementing, and optimizing fraud prevention and detection strategies across GoTyme Bank’s products and digital channels. You will analyze complex datasets, identify emerging fraud trends, and work closely with cross-functional teams to balance fraud loss mitigation with customer experience.

• Fraud Strategy & Analytics
• Monitor transactional and behavioral data to identify patterns indicative of fraudulent activity.
• Develop and enhance rule-based and model-driven fraud detection strategies for digital banking products (e.g., cards, transfers, deposits, lending).
• Conduct deep-dive investigations into fraud cases and recommend preventive actions.
• Partner with product, technology, and data teams to enhance fraud monitoring systems and controls.
• Support the design, testing, and rollout of new fraud mitigation tools and analytics capabilities.
• Prepare regular performance reports and present fraud insights to senior management.
• Participate in incident reviews, risk assessments, and process improvement initiatives.
• Innovation and Research
• Experiment with new tools, techniques, algorithms and methodologies to enhance the bank’s capabilities. 

Must Haves

• Bachelor’s degree or higher in applied mathematics, statistics, computer science, physics, data science, economics, engineering or equivalent quantitative discipline.
• 2–5 years of experience in fraud analytics or credit strategy or analytics within banking, fintech, or payments.
• Experience in first-party, third-party, or synthetic fraud risk management is preferred.
• Knowledge of machine learning techniques for fraud detection is preferred.
•  Strong SQL for data manipulation and reporting.
• Proficiency in Python for analytics, modeling, and automation.
• Exposure to AI/ML frameworks (advantageous but not required).
•  Proficiency in Excel, and/or data visualization tools (e.g., Tableau, PowerBI).
• Strong analytical problem-solving skills and attention to detail. 
• Excellent communication skills – able to present complex findings in a clear, concise manner.
• Experience in fintech, digital banking, or technology-driven financial institutions preferred.

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.