Total 3,523 job vacancies in PASIR GUDANG

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Mediacorp's Marketing Solutions Team is the engine that drives revenue growth by developing innovative, client-centric solutions. As a Senior Manager , Commercial Solutions , you will play a pivotal role in building winning pitches and creating impactful go-to-market omnichannel solutions that leverage Mediacorp's IPs, platforms, and creative capabilities.

We're looking for a dynamic, creative individual with business acumen, who can partner with both internal stakeholders and external clients to deliver measurable value.

Key Responsibilities:

Creative Solutioning

• Collaborate with cross-functional teams within Mediacorp to design customised, innovative solutions that address client and sector needs

• Leverage Mediacorp's extensive portfolio of IPs or develop fresh, original concepts tailored to client objectives

Proposal Development

• Package and price solutions strategically, balancing creativity with client budgets

• Craft compelling, visually impactful sales decks in PowerPoint and support the Account Servicing Team during pitches and follow-ups

Qualifications & Requirements

• Bachelor's degree in Marketing , Communications, Business or a related field

• Minimum 5 years' experience in developing go-to-market solutions and solution-selling (media industry experience preferred)

• Strong track record of collaborating across functions, influencing stakeholders

• Exceptional communication skills - both written and verbal - with the ability to simplify complex ideas into persuasive narratives

• Strong business acumen - be able to price solutions that are commercially viable

• Proficiency in PowerPoint (storytelling & design) and Excel (analysis and planning)

• Self-starter with strong problem-solving skills, able to work both independently and with a team

BACKGROUND

Unilever International (UI) is a global business operating in cross-border B2B.
We aim to serve underserved markets, consumers, and customers.
Digital Evolution is our crucial enabler to provide a superb customer experience and world-class operational excellence.

UI Digital Intelligence is responsible for Digital strategy execution with a mission to:

1. Intelligence - Empower the future with digital brilliance.
Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations.
2. Capabilities - Secure evolution success with confidence.
Achieve company objectives with peace of mind through secure, compliant capabilities & technology.

We are looking for skilled individuals to enhance our Intelligence and Capabilities team as Business Analyst (BA).
As a BA, your role is pivotal in connecting business goals with user journeys, technology & digital habits by applying design thinking methods to craft solutions and applications that precisely meet user needs.
Our Digital Intelligence (DI) Team thrives in a constantly evolving environment, offering abundant opportunities for innovation, creativity, and ongoing learning. This setting is ideal for those passionate about working in a vibrant and ever-changing landscape.

Your performance will be evaluated on several key areas: Project Delivery Metrics, Precision and Quality of Work, Adherence to Regulations, Stakeholder Satisfaction, and the Realization of Benefits. A successful BA journey involves meeting these metrics, innovating, contributing creative solutions, and working effectively within cross-functional teams. Given the dynamic nature of our business and market conditions, we expect each BA to consistently grow and refine their professional skills.

JOB RESPONSIBILITIES

Gathering and analyzing business requirements:

• Work with stakeholders to understand their needs and expectations.

• Define the north start requirements for a new or changed business process or system.

Analyzing business Problem/Opportunity:

• Gather information through interviews, surveys, and workshops.

• Use Data modeling, empathy mapping, process mapping, or other techniques to analyze the situation.

• Analyze the root causes of the stated problems.

• Identify areas where business processes can be improved. 

• Maintain documentation and reports that detail findings, outcomes, and recommendations.

Developing solutions:

• Work with stakeholders to develop solutions that meet business requirements.

• Define the solution requirements: data, integration, perfect process, user interface, and user experience.

• Create functional specifications and design prototypes.

• Communicate requirements, proposed design, and process clearly to business stakeholders, developers, and technical leads.

Delivering the solutions:

• Perform assessment & validation of the solution against agreed requirements.

• Develop change management and training initiatives to land the solution and collect feedback.

Communicating with stakeholders:

• Communicate with stakeholders throughout the project lifecycle. 

• Provide status updates on project progress.

• Explain complex technical concepts to non-technical stakeholders.

**The roles of duties are not exhaustive and may change according to business requirements.                                        
                                        

QUALIFICATIONS:

• Entry-level, mid-level Experience Level.

• A degree in Business Administration, Finance, Computer Science, or a related field.

• Relevant certifications (like CBAP PMI-PBA) can be beneficial.

SKILLS

- Experience with Agile Methodology

- Design Thinking & problem-solving

- Strong Business Acumen

• Familiar with Core Domains: Sales / Supply Chain / Finance. Preference within FMCG

• Experiences with fundamental business processes: Order to Cash / Procure to Cash / Sales Pipeline / Record to Report

- Project Management Skills

- Excellent communication and Collaboration skills

• Listen to understand with empathy

• Able to convey ideas effectively to engage stakeholders

• Deliver the message, and influence decision-making

• Able to facilitate meetings and discussions to solve a problem or design a solution

• Able to influence, guide, build consensus, and encourage.

- Technical Proficiency

• Loves the Problem to Solve.

• Experience in data analysis, process modeling, and user Interface design.

• Basic understanding of IT systems and how they work.

• Interested in New Technologies: Gen AI, Connected Experiences.

GOOD TO HAVE

• AI | ML | Statistics certificate

• Programming and technical knowledge

• Basic understanding of ERP, CRM & connected Planning solutions.

BEHAVIORAL CHARACTERISTICS

• Highly motivated, purpose-driven individual who is adaptable to rapidly changing environments.

• Team player in a multicultural environment.

• Able to focus and prioritize.

• Open to Agility, Initiative, Curiosity, and Experimentation.

• Resilient and able to come back from setbacks.

SOFTWARE

• Microsoft Suite (Excel, PowerPoint, Outlook, Word, Teams, SharePoint).

• Project Management Tools (Jira, Confluence).

• Wireframe design and concepts (Figma).

• BI Solutions (Power BI / Tableau/Alteryx/SQL).

• Responsible for following detailed instruction provided by the Manager/Operations Executives of their section.
• Review of job file prior to inspection ensuring that everything is in order.
• Ensure that the operations or inspections are performed in accordance with the approved procedure or standard/method.
• Prepare all necessary tools, instruments and documentation needed to perform inspection.
• Provide guidance to trainee or junior inspectors when on the job.
• Supervise inspection team when required.
• Check with Port Operations, agents and terminals for arrival and berthing status of vessels.
• Check draft field report and organise report before handing over to Operations Executive.
• Assist in daily operations when required.
• Update Operations Executive on daily basic for operation and highlight any problems encountered during inspection.
• Maintenance on equipment and other apparatus used.
• Bring to the attention to superior of any possible discrepancies during inspection and to take preventive measures.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

• Drive sales growth and achieve revenue targets for Business Assurance and Certification services within the Southern Region of Malaysia.
• Develop and execute territory sales plans to identify new business opportunities and expand existing customer accounts.
• Build and maintain strong relationships with clients across various industries, providing consultative solutions for certification, audit, training, and assurance services.
• Generate and manage a healthy sales pipeline through prospecting, networking, referrals, and market development activities.
• Conduct customer visits, presentations, and solution discussions to understand business needs and propose suitable SGS services.
• Prepare quotations, proposals, and commercial offers in accordance with company guidelines.
• Work closely with technical, operations, and customer service teams to ensure smooth project execution and customer satisfaction.
• Support the implementation of national and regional sales initiatives to achieve business objectives.
• Monitor market trends, customer requirements, and competitor activities, and provide feedback to management on business opportunities and risks.
• Maintain accurate sales forecasts, pipeline updates, and customer records within the CRM system.
• Support key account development activities and contribute to customer retention and business expansion efforts.
• Provide guidance and coaching to junior sales team members where required.
• Ensure compliance with SGS policies, procedures, Code of Integrity, and Health, Safety & Environment (HSE) requirements.
• Perform any other duties assigned by the Reporting Manager or Senior Management.

Responsibilities

• Process Accounts Payable (AP) and Accounts Receivable (AR) transactions accurately to maintain financial records
• Perform bank reconciliations and post entries to the general ledger to ensure accurate accounting data
• Assist in month-end and year-end closing activities, including preparing accruals and prepayments for timely financial reporting
• Prepare and process employee expense claims and reimbursements to support payroll and expense management
• Maintain accurate accounting records and supporting documentation to comply with audit requirements
• Manage petty cash transactions and perform reconciliations to ensure cash accuracy
• Support preparation of financial reports, budgets, and forecasts to aid business planning
• Assist with tax-related matters by providing required documentation and schedules for compliance
• Prepare and process purchase orders as needed to support procurement activities
• Coordinate with suppliers and logistics providers to facilitate procurement and shipment processes
• Maintain procurement and import-related records and documentation to ensure traceability and compliance

Preferred competencies and qualifications

• Diploma in Accounting, Finance, or a related discipline
• Minimum 2 years of relevant accounting experience
• Proficient in Microsoft Office applications, especially Microsoft Excel
• Experience with accounting software
• Basic knowledge of procurement or import documentation
• Strong attention to detail and accuracy in financial tasks
• Good organisational and time management skills to meet deadlines
• Effective communication and interpersonal skills for team collaboration
• Ability to work independently and collaboratively within a team

Additional Information:

• Location: Pandan Loop, Clementi
• 5.5 days work week

Manage and coordinate daily administrative activities and office operations.

Supervise and support administrative staff, including scheduling, training, and performance monitoring.

Develop and implement office policies, procedures, and systems.

Maintain office supplies, equipment, and vendor relationships.

Prepare reports, presentations, and correspondence for management.

Coordinate meetings, travel arrangements, and company events.

Monitor budgets, expenses, and administrative costs.

Ensure compliance with company policies, health and safety regulations, and legal requirements.

Our client is a multinational technology and manufacturing organization with a strong presence in Singapore. Renowned for its engineering expertise and commitment to innovation, the company develops and produces advanced components and solutions that support leading global consumer electronics brands. The organization offers excellent career development opportunities within a highly collaborative and technology-driven environment.

Financial Management & Reporting

• Lead the monthly, quarterly, and annual financial closing processes, ensuring accuracy, completeness, and timely reporting.
• Oversee the preparation of financial statements, management reports, cash flow forecasts, and variance analyses.
• Ensure compliance with applicable accounting standards, company policies, and statutory requirements.
• Review financial performance and provide actionable insights to support decision-making.

Business Partnering

• Partner with business leaders to provide financial analysis, commercial insights, and recommendations to support operational and strategic objectives.
• Support budgeting, forecasting, and long-term financial planning activities.
• Monitor key business drivers and identify opportunities to improve profitability and operational efficiency.
• Participate in strategic projects, investment evaluations, and business expansion initiatives.

Risk Management & Internal Controls

• Maintain and enhance internal control frameworks to safeguard company assets and ensure compliance.
• Review financial exceptions and operational risks, recommending corrective actions where necessary.
• Support compliance with tax regulations, foreign exchange requirements, and corporate governance policies.
• Drive continuous improvement initiatives to strengthen financial processes and controls.

Audit, Tax & Compliance

• Act as the key liaison with external auditors, tax advisors, and regulatory authorities.
• Coordinate annual statutory audits and support group reporting requirements.
• Ensure timely tax filings and compliance with local regulatory obligations.
• Support corporate secretarial and statutory reporting requirements where applicable.

Team Leadership

• Lead, coach, and develop finance team members across regional operations.
• Foster a collaborative, high-performance culture focused on continuous learning and professional growth.
• Support succession planning, capability development, and employee engagement initiatives.
• Promote effective cross-functional collaboration with internal stakeholders.

Process Improvement & Transformation

• Identify opportunities to streamline finance processes and improve reporting efficiency.
• Drive finance transformation initiatives, including ERP enhancements, automation, and process standardization.
• Support the implementation of best practices across finance operations.

Requirements

Education & Professional Qualifications

• Bachelor's Degree in Accounting, Finance, or a related discipline.
• CPA, ACCA, CA, CMA, or equivalent professional qualification will be an advantage.

Experience

• At least 10 years of relevant finance and accounting experience, including leadership responsibilities.
• Experience within multinational corporations and/or regional finance environments.
• Prior exposure to manufacturing, electronics, technology, or industrial sectors will be advantageous.
• Experience managing cross-border finance operations and multi-entity reporting is preferred.

How To Apply:

Interested candidate, please submit your updated resume in MS WORD Format to Terry Ng, email – terry.ng@achievegroup.asia

EA Personnel Reg. No. R1107654, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451

We regret that only shortlisted candidates will be notified. Thank you for your interest in this opportunity.

Job summary

• Regional governance and enablement role supporting Southeast Asia Epson Sales Companies (ESCs) in the development and management of Epson’s Service Partner ecosystem.
• Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region.
• Work closely with ESC Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence.
• In scope for both B2C and B2B Service Partners.

Key Responsibilities Partner Governance

• Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
• Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives

Service Governance

• Review and improve service policies, standards, and operational frameworks.
• Drive harmonization and best practice across ESCs.

Compliance & Control

• Support governance, compliance, audit, and personal data protection requirements.
• Monitor adherence to policies and coordinate corrective actions where required.

Strategic Projects

• Lead or support service transformation / strategic projects including coordination with key stakeholders (SEC, Business units, ESCs)

Job Requirements

• Bachelor’s degree in business, Engineering, Operations Management, Information Systems, or related disciplines.
• Minimum 5 years of relevant working experience.
• Experience in customer service, operations, business process improvement, governance, project management, or service partner management is preferred.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively with stakeholders across different countries and functions.
• Proficient in Microsoft Excel and PowerPoint.
• Experience with Power BI, CRM systems, or data analytics tools will be an advantage.

Preferred Attributes

• Self-driven and proactive.
• Strong organizational and stakeholder management skills.
• Comfortable working in a regional and cross-cultural environment.
• Able to manage multiple priorities and projects simultaneously.

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Assistant-%28Laboratory-Coordinator%29/33309-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

Location: Lung Diseases Research Laboratory in the Department of Physiology, National University of Singapore

Email interest with CV and list of at 2 referee letters to NUS Career Portal

Research Assistant (Laboratory Coordinator)

The Research Assistant (Laboratory Coordinator) will support the administrative and operational functions of the laboratory, ensuring efficient coordination of research activities and compliance with institutional policies. The role also includes providing experimental support to Research Fellows/Associates and students where required.

Key Responsibilities

• Coordinate project administration, including procurement, purchase orders, and invoice processing
• Maintain accurate laboratory records, documentation, and filing systems (electronic and hardcopy)
• Support day-to-day laboratory operations, logistics, and inventory tracking
• Provide technical and experimental support to Research Fellows/Associates and students, where applicable, hands-on experience in animal work is preferred
• Assist with basic laboratory procedures and ensure proper use of equipment and resources, including safety-related documentation and procedures
• Liaise with internal departments (e.g., finance, procurement, safety) and external vendors
• Ensure compliance with institutional guidelines and standard operating procedures

Qualifications

• Bachelor’s degree in Biological Sciences or a related discipline
• Proven experience in project coordination or administrative roles
• Strong organizational skills with high attention to detail
• Prior laboratory experience with animal handling is advantageous

Skills & Competencies

• Ability to work independently and manage multiple priorities
• Strong interpersonal and communication skills
• Ability to support experimental work in a collaborative research environment

Application Instructions

Interested applicants should submit a CV, a cover letter, and three reference letters.

Functions and Responsibilities

· Support Technical Superintendents by maintaining / updating vessel certification and documentation system.

· Follow up on Class and Flag Status of each vessel and arrange for Surveys/ Services as required.

· Monitor and maintain ship certificates on shared drive + ERP (ShipNet).

· Follow up on repairs/services as arranged by the Superintendent in consultation with vessel purchaser.

· Assist with compilation of specifications and import quotation for dry docking.

· Assist with compilation of docking reports as provided by the Superintendent.

· On occasion follow up with purchasing requirements as arranged by the Superintendent – liaising with the Purchasing Department

· Provide remote assistance to the Superintendents as required – vessels do not have Internet access or when Superintendent is travelling.

· Assist the Superintendent with Management Reports.

· Filing of certificates, and Engine related weekly and monthly reports and documentation as received from the vessels/various other parties – moving to electronic filing and SHIPNET.

· Send out certificates/documents to the vessel – write official letters/follow up on response from the vessel

· Arrange and follow up on Travel Requirements for the Technical Superintendents.

· Update and provide Class survey status as required by Marine / Technical Superintendent.

· Arrange and coordinate for storage and retrieval of ship document and Manuals from / to warehouse.

· Documentation control receipt, dispatch and disperse mails / invoices to the ship and within the fleet personal.

· Maintain contact and communicate with owners as/ if required in matters related to vessel documentation.

· Monitor and coordinate the LO and grease analysis reports for the fleet (Collection / Logistical arrangements / receipt and transmission of reports)

· Follow up on SOPEP/SMPEP and other Ship Specific Manuals (Class approval / Connecting to vessel)

· Attend Technical Department meetings, record minutes and distribute as required.

Job Requirements:

· Diploma holder in related field/discipline

· Self-motivated individual with a minimum 3 years experience in marine industries is a MUST

· Possess initiative and able to multi-task

· Tech Savvy, adaptable to working with ERP

Salary offer will be commensurate to experience

Company information

Registration No.

201512677E

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• How many years of experience do you have as a Technical Assistant Executive?
• How soon can you start?

Key Responsibilities:

Administrative Support:

• Conduct research, collect and analyze data to prepare reports and documents.
• Assist in planning and coordinating drivers, sales team and customers schedule.
• Answer and manage incoming calls, emails, and other communications.
• Act as a liaison between the management and staff, relaying information, requests, and directives.
• Maintain office files, both electronic and hard copies, ensuring they are organized and up-to-date.
• Develop and maintain a filing system for easy retrieval of documents.
• Ensure all sensitive information is handled with confidentiality.
• Oversee and order office supplies, ensuring the office is well-stocked and organized.
• Handle office equipment maintenance and coordinate with vendors for repairs and services.
• Assist with other administrative tasks such as timesheets, and jobsites tracking.
• Track project timelines, deliverables, and follow up on pending tasks.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience as an administrative assistant or office admin assistant.
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Excellent written and verbal communication skills (Mandarin speaking plus point).

Marine

1. Assist in coordinating, arranging and timely follow up Oil Major Vetting Inspections as directed.
2. Attend vessels to conduct Marine Inspections and pre-vetting inspections or vetting assistance as directed. Ensure follow up of all deficiencies noted during vessel attendance is recorded and filed in the common drive.
3. Conduct annual onboard navigation audits, preferably during a short voyage. Input navigation audit results into the navigation audits database and follow up on all deficiencies and defects to closure.
4. Assist in the investigation and root cause analysis of accidents.
5. A member of ASL Emergency Response Team.
6. Assist in arranging external safety audits and onboard training by co-coordinating with the appointed audit or training company.
7. Follow up in cosmetic upgradation (Painting)
8. Monitor and support all vessels (In coordination with OPS) on operational issues (Loading / discharging / tank cleaning / grade change.

Quality and Compliance

1. Assist in the implementation of ASL Ship Management’s Health, Safety, Security, Quality and Environmental Policies including sailing onboard for short voyages for onboard implementation of the HSSEQ System for new vessels.
2. Assist in periodical management review of ASL HSSEQ system, record findings from the reviews and propose actions if necessary.
3. Assist in maintenance and updating of the HSSEQ Management System.
4. A member of the internal Marine & HSSEQ audit team.
5. Assist in establishing annual ISM & ISPS audit plans, arrange and co-ordinate internal audits, take part in audits and follow-up correction actions.
6. Assist in the investigation and root cause analysis of accidents, marine casualties and near misses.
7. Assist in preparation, implementation and maintenance of office and vessel’s contingency plans.
8. Liaise with the vessels in safety, navigation, operations, health, quality, security and environmental matters, including monthly response to vessels relating to Vessel Monthly Safety Reports and Near Miss Reports.
9. Assist in reviewing all safety-related reports from the vessels and other similar reports from other sources.

Requirements

• Minimum 10 years experience (at sea)
• Minimum 3 year sailing experience as Chief Officer on Chemical Tankers (with a preference for sailing experience on parcel tankers)
• Hold relevant maritime certifications such as Chief Officer’s certificate or Master’s license (added advantage)
• Experience in Ship Vetting by majors, Ship and Terminal Operations
• Knowledge of maritime regulations
• Strong sense of responsibility, initiative, and willingness to travel

Job description

Work directly with the technical director to develop electrical and electronic systems for inspection tools and other products

Design, build and test electrical, electronics, sensors and other systems for performance

Analyse designs and prototypes, to account for tolerance, precision, to meet specification requirements.

Work with other team members to integrate electronic designs onto practical systems with optical and mechanical systems.

Requirements

Master’s/PhD in electronic engineering or related disciplines with relevant experience in programming, EDA, FPGA, etc.

Ability to use commercial softwares to design and optimise electronic systems, ensuring that designs work according to specifications

Strong fundamental knowledge in electronics and relevant technologies such as optical sensors. Knowledge in other relevant disciplines such as physics, chemistry, material science etc. is a plus.

Capable and willing to design, build and test complex electronic setups from proof of concept to implementation on products.

Must have experience in setting up, troubleshooting and optimising electronic systems.

Must be an exceptional team player, willing to go the extra mile for high performing teams.

Must have adaptability to solve difficult problems with like minded team members.

At least 2 years of relevant working experience

Leadtop Technology Pte Ltd is a chip design company based in Singapore. The Company has strong R&D capabilities and the core technical team members all have numerous years of experience in the semiconductor industry. We have rich industry experience and deep practical accumulation in IC design and business management.

Job Description:

1. Works with the front-end design team to complete the chip floorplan , clock architecture, and powerplan .

2. Takes charge of the physical design tasks from the Netlist to the GDSII, including P&R, formal verification, static timing analysis, physical verification, power analysis, design for reliability and tapeout.

3.Researches the physical design methodology of advanced process nodes, and improvise the automatic physical design platform.

Position Requirements:

1. Holds a bachelor's degree or above in electronic engineering, microelectronics, or computer science.

2. At least 5 years of work experience in the digital backend design field. Hands-on project experience is required. Tapeout experience at advanced technology is preferred.

3. Those with experience in TCL , Perl or Python script development and familiar with EDA tool design will be a plus.

4. Strong communication ability, good confidence and self-motivated, good teamwork spirit.

5. Salary is negotiable for excellent candidates.

Job Summary

The Part-Time IT Support Consultant provides remote technical support and administration for HR-related systems, ensuring smooth operations, security, and user accessibility. The role focuses on troubleshooting, user training, system testing, and maintaining service quality without involving network or hardware management.

Responsibilities

• Maintain and administer HR-related systems including E-Leave, E-Payslip, E-Payroll, E-Typing Centre, and Employee Self-Service Portal to ensure continuous system availability and performance
• Configure and manage user accounts, permissions, and security settings to uphold system integrity and data confidentiality
• Monitor workflows, system functions, policy configurations, web hosting services, and automated backups to support operational continuity
• Provide remote technical support via TeamViewer, WhatsApp, email, and other channels to diagnose and resolve user-reported system issues promptly
• Analyze incident reports and user-submitted documentation to identify root causes and recommend improvements for system efficiency
• Conduct user training and system familiarisation sessions to enhance user competence and adoption of system features
• Support user acceptance testing (UAT) for system updates and enhancements to validate functionality and performance
• Prepare and maintain user guidance materials and documentation for system navigation and troubleshooting
• Coordinate with client representatives to escalate and resolve technical issues while maintaining accurate records of incidents and resolutions
• Perform system testing and quality assurance activities to identify and rectify bugs and ensure compliance with operational requirements
• Respond to support requests within agreed timelines, monitor service quality, and maintain high user satisfaction during designated support hours
• Maintain system security controls, enforce user access permissions, and support data protection and confidentiality standards
• Assist in backup and recovery processes to safeguard system data and support business continuity

Required competencies and certifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline
• Minimum 2–3 years of experience in IT support, HRIS administration, or related technical support functions

Preferred competencies and qualifications

• Proficiency in Microsoft Office applications and remote support tools
• Strong communication and customer service skills to effectively assist users and stakeholders
• Ability to work independently and manage multiple support requests with strong organizational skills and attention to detail