Total 263 job vacancies in Mabalacat City

Tugas & Tanggungjawab :

• Memastikan seluruh KPI Cabang di lingkup Regionalnya dapat dicapai dengan baik
• Memastikan operasional cabang di Areanya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi kawasan Kelola yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

Syarat :

• Pendidikan terakhir minimum Diploma III
• Memiliki pengalaman bertanggung jawab dalam mengurus cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Leader (Lembaga Keuangan Sistem Grameen Bank / Microfinance diutamakan)
• Dapat menyusun strategi Sales & Marketing sebagai paduan tim untuk mencapai target
• Mempunyai Kendaraan Pribadi dan SIM C

Gain valuable real-world work experience through an internship opportunity prior to graduation. By becoming an intern, you can significantly enhance your prospects of securing employment post-graduation. 

Join us at one of the prestigious organizations recognized as a Great Place to Work in the Philippines. Submit your application today and embark on this exciting journey!

Main responsibilities include:

• Maintains the Desktop Workstations
• Inventory and tagging of IT assets
• Handle 1st Level Support to End Users
• Installing and configuring computer hardware operating systems and applications

• Currently taking any computer course (Information Technology, Computer Engineering, Information and Communication Technology and other related courses)
• Memorandum of Agreement from the School
• NBI Clearance
• Transcript of Records
• Willing to report in VBP Cebu Office 

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

This role focuses on providing hands-on technical support for the company’s platform. You will troubleshoot technical and platform-related issues, help customers resolve platform-related issues, and support them in using platform features as part of live support interactions.

You will also escalate complex issues when needed and contribute to documentation and internal knowledge sharing to improve resolution efficiency and customer experience.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as a problem-solver: understand customer needs, troubleshoot technical issues, and follow up to ensure resolution
• Provide technical support to customers via email, chat, and other support channels
• Guide customers through platform features and workflows as part of troubleshooting and support interactions
• Build strong platform knowledge to support effective troubleshooting and customer issue resolution
• Diagnose, address, and resolve technical issues efficiently and accurately
• Investigate platform functionality issues, login/access concerns, workflow blockers, and compatibility issues
• Test and validate platform functionality following product releases to identify potential issues impacting customers
• Support troubleshooting of third-party integrations and compatibility issues with external tools
• Reproduce customer-reported bugs and clearly document findings for escalation to Product or Engineering
• Escalate complex issues to higher-level support when needed
• Contribute to support resources such as help articles, troubleshooting guides, and internal documentation
• Assist in documenting technical workflows, troubleshooting steps, and escalation paths for recurring incidents
• Collect customer feedback, identify recurring issues, and share insights with Product and Engineering teams
• Log support requests and keep internal teams updated on issue status and customer impact
• Meet personal and team goals such as CSAT, response times, and SLA expectations while keeping customer satisfaction a top priority
• Collaborate with and support team members when assistance is needed
• Take on additional tasks or responsibilities when required to meet team objectives

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with strong problem-solving skills and attention to detail
• Passionate about customer satisfaction and delivering exceptional support experiences
• Comfortable troubleshooting technical and platform-related issues in a fast-paced SaaS environment
• A clear communicator who can explain technical concepts in a simple, practical way
• Adaptable, proactive, and able to work independently with limited supervision
• Collaborative and team-oriented, always ready to support colleagues when needed

YOU HAVE…

• 2+ years of relevant experience in a SaaS, Tech, or Technical Support environment
• 2+ years of experience in technical customer support on SaaS support environments
• Proven ability to provide exceptional technical customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack such as Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable, you seek solutions, not perfection
• General knowledge of how web-based and mobile applications work
• Ability to diagnose and troubleshoot customer-reported technical issues
• Comfortable operating in a fast-moving, growth-stage environment
• Able to work independently with little supervision in a remote environment
• Metrics-driven with the ability to manage ticket volume and response SLAs

Bonus Points

• Experience supporting integrations and technical escalations
• Experience supporting SaaS platforms in a technical customer support role
• Passion for customer experience and technical problem-solving

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Brisbane City, Australia. This is a pivotal leadership role where you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Front Office Manager at Sofitel Brisbane Central, you will play a pivotal leadership role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.

• Oversee and manage all front office operations, including reception, concierge, and reservations
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.  

Job Responsibilities:

• Interpret data, analyze results and process transactions in various systems in support of the following areas: 

• Submission Clearance 

• Policy & Endorsement rating and Issuance 

• Compliance  

• Auto  

• Other operations, as needed 

• Prepare and issue documents and reports accurately, as per specifications 

• Interact with team and customers as required to complete deliverables 

• Communicate issues or queries on a timely basis to ensure quick resolution 

• Assist with troubleshooting and improving processes, as needed 

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.  

Job Responsibilities:

• Interpret data, analyze results and process transactions in various systems in support of the following areas: 

• Submission Clearance 

• Policy & Endorsement rating and Issuance 

• Compliance  

• Auto  

• Other operations, as needed 

• Prepare and issue documents and reports accurately, as per specifications 

• Interact with team and customers as required to complete deliverables 

• Communicate issues or queries on a timely basis to ensure quick resolution 

• Assist with troubleshooting and improving processes, as needed 

Large Account Operations is responsible for supporting the Underwriting Operations group by performing quality assurance activities to include process optimization, evaluation and implementing automation, visualization, and data solutions in support of the QA program. In addition, the QA Analyst will be a critical individual to gather and preempt requirements from stakeholders and be responsible for designing the appropriate mechanisms and will work closely with the stakeholders and team leadership

Responsibilities:

• As a QA Analyst you will be providing quality assurance, training, best practices, and solutions that enable process efficiency, automation, and data driven decisions.
• Hands-on in the design and execution of the quality program to include endorsements and policies for associated Business Units and Lines of Business.
• Design and implement complex PowerBI data visualizations
• Support implemented solutions by conducting root cause analysis on issues and corrective actions.
• Document and analyze quality findings and report out on findings in a clear way to managers and stakeholders. 
• Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Supports business units in the resolution of in-depth user questions and issues.
• Ability to optimize and streamline the QA Program

The role will be supporting the day-to-day payroll services for the assigned region by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.   

• Maintain complete knowledge of the following (to include but not limited to): 
• All hotel features / services, hours of operation  
• Hotel function space, entertainment options, menus and floral decoration options 
• Hotel safety guidelines and evacuation plan 
• Scheduled daily group activities 
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure 
• Coordinate all group arrangements 
• Work with group contacts to facilitate program planning and requirements 
• Communicate group needs and specifications to all relevant departments 
• Follow up with Post-Conference reports and review group billings 
• Input all group bookings and update booking activities in the system on a weekly basis  
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process 
• Maintain gifts inventory and coordinate the sending of gifts to clients 
• Arrange site inspections for potential clients 
• Promote positive relations with clients and attend to all requests expediently and courteously 

HR GENERALIST

We are looking for an HR Generalist to join our growing team in Jakarta, Indonesia. This is an individual contributor role focused on supporting employee experience, engagement, and HR operations in a fast-growing international organization.

 
Teltonika provides an opportunity for HR professionals to contribute to the development of a positive workplace culture while supporting business growth across global operations.

In this role, you will:

•  Design, plan, and execute employee engagement programs and internal activities such as recognition initiatives, town halls, wellness programs, team bonding activities, and internal communications to foster a positive workplace culture.
• Conduct regular one-on-one check-ins with employees to gather feedback, understand concerns, identify engagement gaps, and proactively improve the overall employee experience.
• Take a hands-on and proactive approach in driving HR initiatives, ensuring activities are executed effectively without relying on constant direction from management.
• Review and update HR policies, SOPs, and internal practices in alignment with global HQ standards and Indonesian labour regulations.
• Manage the full employee lifecycle, including onboarding, offboarding, probation follow-up, and HR documentation.
• Handle payroll and benefits administration, ensuring accuracy, timeliness, and compliance with statutory requirements.
• Act as a trusted advisor and culture ambassador, supporting employees and resolving people-related matters with empathy, professionalism, and sound judgment.
• Collaborate closely with department heads and global/regional HR teams to align daily HR operations with employee needs and broader business goals.

What we expect of you:

• Minimum 8–10 years of progressive HR experience, ideally in an HR Generalist or HRBP role within an international or multinational environment.
• Strong experience in employee engagement, internal events, and culture-building initiatives.
• A proactive, hands-on, and execution-focused mindset.
• Strong interpersonal and communication skills, with the ability to build trust and connect with employees across levels.
• Experience in identifying employee concerns, gathering feedback, and turning insights into practical HR actions.
• Good knowledge of Indonesian Labour Law and HR compliance (e.g., UU No. 13 Tahun 2003, UU No. 11 Tahun 2020)
• Experience in managing employee lifecycle processes and HR administration.
• Familiarity with payroll and benefits processes.
• Ability to work independently in a fast-paced and multicultural environment.
• Professional fluency in English.

• 14 Days annual leave
• Collective Leave (Cuti Bersama) that does not reduce annual leave entitlement
• Birthday Leave
• Medical Leave
• Medical Insurance & Dental Insurance
• Great opportunities to grow in a strong and rapidly expanding company
• Celebrating achievements and having fun together in team building, and other important occasion

This role is primarily responsible for performing intercompany reconciliation transactions and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

• Perform month-end closing and reporting management for multiple high risk and key accounts.
• Prepare moderately complex intercompany balance sheet reconciliations and periodic financial reports.
• Address reconciliation issues and queries of assigned balance sheet accounts.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role is primarily responsible for performing intercompany reconciliation transactions and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

• Perform month-end closing and reporting management for multiple high risk and key accounts.
• Prepare moderately complex intercompany balance sheet reconciliations and periodic financial reports.
• Address reconciliation issues and queries of assigned balance sheet accounts.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

The role will be supporting the day-to-day payroll services for the assigned region by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks