Total 512 job vacancies in Labuan, Labuan Federal Territory

A Fast Formula error does not produce a support ticket — it produces a wrong payroll run affecting hundreds of employees, an incorrect accrual balance, or a benefits eligibility failure. If you write formulas to a standard where that scenario does not happen, and you have the project scars that come from knowing exactly what produces that scenario, we want to hear from you.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is hiring a Fast Formula Developer to write, test, and maintain Oracle HCM Fast Formulas across Payroll, Absence Management, Benefits, and Time & Labor modules. You will implement business rules that cannot be met through standard Oracle configuration, translating HR and Payroll policy into validated, precisely documented Fast Formula code.

WHAT YOU WILL DO

• Assess each business rule requirement and select the correct Fast Formula type before writing — aligning formula types to the right functional context across Payroll, Absence Management, Benefits, Compensation, Time and Labor, HCM Extracts, and Core HR validation use cases
• Write and own Oracle Payroll Fast Formulas — earnings calculations, element skip rules, mid-period proration, and retrospective processing formulas, from first draft through payroll run validation
• Write Absence Management Fast Formulas — accrual calculations, carryover rules, entitlement logic, duration calculations, and plan eligibility formulas across all absence plan types in scope
• Write Benefits Fast Formulas — plan eligibility rules, coverage amount calculations, rate formulas, post-election edits, and service calculation formulas
• Write Compensation Fast Formulas — worksheet eligibility, person selection, matrix lookup, and total compensation statement item formulas
• Write Time and Labor Fast Formulas — time entry validation rules, time calculation rules, and data transformation formulas for third-party time system integrations
• Write HCM Extracts Fast Formulas — data element transformation and row selection formulas that control extract output for outbound integrations and statutory reporting
• Debug formula compilation and runtime failures — diagnosing null database item errors, context mismatches, and conditional logic failures, and resolving them across all formula types in scope
• Document every delivered formula to handover standard — business rule, variable declarations, database items referenced, version history, and known edge cases

WHY ROLLING ARRAYS

Fast Formula development is among the most specialised and highest-value technical skills in Oracle HCM. RAC's APAC programmes include real legislative payroll complexity — Singapore CPF, Malaysia EPF, Australia Superannuation — giving you implementation experience that is genuinely rare and a pathway to Oracle HCM Payroll Practice roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays:

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 2–3 years of Oracle HCM Fast Formula development on live implementation or AMS projects — has written and deployed formulas in production, not just training environments
• Demonstrated ability to write, compile, and debug Oracle Payroll and Absence formulas independently
• Understanding of Fast Formula type selection, database item scope, and the DEFAULT block requirement
• Systematic testing approach — tests zero-value edge cases, mid-period joins, multiple concurrent assignments, and retro scenarios before declaring a formula production-ready
• Ability to translate a business rule description into a correct formula implementation without requiring a technical intermediary

PREFERRED QUALIFICATIONS

• Oracle Payroll Cloud Implementation Professional — the primary target certification for a Fast Formula Developer; the exam specifically covers payroll element architecture, balance definitions, and formula processing which are the exact domains this role works in daily
• Oracle Absence Management Cloud Implementation Professional — absence formulas are the second most common formula type after payroll; this certification demonstrates the absence module depth the role requires
• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; the expected entry-level certification at Consultant level
• Singapore CPF, Malaysia EPF, or Australia Superannuation payroll formula implementation experience — APAC legislative formula expertise is the highest-demand specialism in our market

BUSINESS & CONSULTING SKILLS

• Formula documentation precision — documents every delivered formula to a standard that the support team can maintain and the client can audit without calling the SI
• Business rule translation — converts an HR or Payroll policy description into a correct formula implementation without a technical intermediary
• Payroll impact awareness — understands that a formula error affects hundreds of employees on a live payroll run; treats testing as a responsibility, not a formality
• Structured testing mindset — tests zero-value edge cases, mid-period joins, concurrent assignments, and retro scenarios before declaring production-ready
• Cross-team collaboration — works alongside Payroll Functional Consultants and Core HR team without creating specification gaps
• Learning agility — adapts to new legislative payroll requirements across APAC markets without requiring extended ramp-up on each engagement

CAREER PROGRESSION

Consultant → Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. 

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

An integral part of the Love, Bonito value chain, the Omnichannel Operations team, is responsible for coordinating and executing weekly launches, marketplace operations, item master, packing list management and inventory management. The team is also the SAP specialists within the Operations Department and is responsible for order management for local markets. You will be directly responsible for managing orders with vendors, for our country trade partners as well as packing lists to support international expansion, as well as other digital operations within the Omnichannel Operations team.

Main responsibilities :

Packing List Management

• Ensure that the information provided by suppliers in the detailed packing list is correct. Liaise with suppliers to make corrections.
• Track the performance of errors made in the detailed packing list and provide feedback to Sourcing and Production.
• Monthly reports of comparing Purchase quotation and good received to spot any discrepancies on quantities or price, sounding out issues to the production team if any.
• Maintain the repository of all detailed packing lists in a neat and organized manner.
• Create and Update purchase orders in SAP with detailed packing list information in a timely and accurate manner.

Merchandise Operations

• Preparation of order sheet in Airtable for internal country buyers and order sheet management to vendors, in a timely and accurate manner
• Preparation of order sheet for editorial orders , working with creative team and production team on submission
• Updating of launch plan in a timely and accurate manner in order to handover important information to downstream teams
• Optimising processes to improve efficiency and visibility for teams

Assisting in other Omnichannel Operations Tasks

• Support in other Omnichannel Operations tasks in SAP
• Optimising process workflows and working together with SAP consultant to improve task efficiency on SAP

Qualifications & Experience

• Diploma in Economics, Mathematics, Accounting, Business or a related field preferred and interest in backend e-commerce operations.
• Past experience in e-commerce, digital operations, order management and inventory will be a plus.
• Skilled in manipulating and analysing data on Excel or Google Sheets.

You should have / be 

• A Love, Bonito culture fit
• Good grasp of the Love, Bonito brand and unique proposition
• A genuine curiosity to know how things work and how to make them better
• An entrepreneurial, self starter, get-your-hands dirty attitude 
• Enjoy learning new things and pick them up quickly
• Demonstrate operational excellence
• Pride: Highly organized individual and proactive with strong follow through. Detailed orientated. Willing to learn.
• Problem solver: Identify and understand problems and solve them systematically.
• Team-player: Able to build strong relationships and have ability to work cross-functionally, take different perspectives and have open communication.
• Language: Must be able to read and speak Chinese as you will be required to communicate with vendors based in China.

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

We are looking for a hands-on and commercially minded Finance Manager to take ownership of the company’s finance function. As the key finance owner in the company, the Finance Manager manages the finance function end-to-end. The Finance Manager works closely with the CEO on financial planning, cashflow management, forecasting, reporting, and accounting.

The ideal candidate is someone who combines strong finance fundamentals with business acumen, and is comfortable operating in a fast-paced, growing company environment.

Key Responsibilities

Financial Planning & Analysis

• Prepare and manage company budgets, forecasts, and financial plans
• Develop and maintain:
• P&L forecasts
• Cashflow projections
• Budget vs actual reporting
• Financial dashboards and KPI reporting
• Support scenario planning and financial modelling for business decisions

Business Planning

• Advise the CEO with financial analysis and business insights
• Assist with cost management and profitability tracking
• Provide financial input for operational and strategic initiatives

Financial Operations

• Do accounting using Xero
• Oversee monthly management accounts and financial reporting
• Monitor company cashflow, expenses, and working capital
• Ensure timely and accurate financial closing processes
• Improve finance workflows, controls, and reporting systems

Audit & Compliance

• Prepare company accounts, reconciliations, and supporting documentation for annual financial audits
• Coordinate annual financial audits and liaise with external auditors
• Ensure compliance with accounting standards, tax requirements, and statutory filings
• Work with external accountants, tax agents, and corporate secretaries
• Prepare regular reports to shareholders

Requirements

• Minimum 5 years of relevant finance/accounting experience, with at least 2 years in a finance management or FP&A
• Degree in Finance, Accounting, or related field
• Strong experience in:
• Financial forecasting
• Budgeting and FP&A
• Cashflow management
• Financial reporting
• Audit coordination
• Good understanding of accounting standards and financial controls
• Experienced in company financial audits
• Strong Excel / financial modelling skills
• Detail-oriented, analytical, and able to work independently
• Experience working in SME, startup, SaaS, or technology environments is an advantage

• Engage in impactful work aimed at addressing significant cybersecurity challenges.
• Chalk up valuable experience and insights within the cybersecurity industry.
• Receive a competitive salary package.
• Annual flexi benefits and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service.
• Modern and convenient office at KL Eco City, Mercu 2 - just a short walk from Abdullah Hukum LRT/KTM station and directly connected to Mid Valley Megamall.

We are seeking a high calibre individual to join the Transformation and Program Management office of the CEO that is responsible for driving org wide cross functional transformation programs across operating model redesign, process optimization, strategic partnership launches and post-merger integration. This role partners closely with senior leadership to translate strategic priorities into executable transformation programs that deliver measurable business impact - improved efficiency, scalability and organisational effectiveness.

In addition, the role will also entail partnering with tech leadership to ideate planning, prioritising and tracking of select product priorities.

Key Responsibilities:

• Leads end-to-end cross functional transformation programs.
• Define overall project goals and deliverables, outline tech program roadmap, milestones, value targets and success metrics 
• Identify and mitigate risks, drive a structured planning and monitoring rhythm, ensuring timely execution of projects 
• Drive prioritization process across business,  product, development and respective functions
• Establish governance structure and reporting cadence for executive and board visibility 
• Drive stakeholder alignment, accountability across business, technology and operations teams  and influence cross-functional decisions.
• Act as thought partner to senior leadership

• The ideal candidate combines structured strategy thinking with hands - on execution capability and thrives in complex, fast moving environment

• Bachelor’s / Master’s degree. MBA is preferred
• 5-8 years + experience (management consulting,deals advisory, in house corporate strategy), 10-12 years of experience, including high-level strategic oversight for Deputy Director role. Experience in fintech, payments is a plus
• For Deputy Director role, proven experience managing large cross functional initiatives across Product, Tech, Ops, Finance & Commercial teams will be required 
• Experience in structured PMO environments with governance, reporting and steering committees
• Exposure to transformation, operating model change, post merger integration is a strong advantage
• Strong analytical, problem-solving and stakeholder management skills.
• Strong interpersonal communication skills to be able to articulate problems and obtain buy in from stakeholder teams 
• Comfortable in complex, dynamic environments and capable of independent delivery

At 2C2P, interested candidates are invited to submit a comprehensive resume with current and expected salary via this job advertisement. Please note that only shortlisted candidates will be contacted.

Please consult our Candidate Privacy Notice to learn more about how we collect, use, transfer, and disclose candidates’ information: https://2c2p.com/candidate-privacy-notice

By submitting your resume and information, you acknowledge and consent to the processing of your personal data in accordance with our Candidate Privacy Notice, including receiving communications from 2C2P via email or other electronic messaging.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are looking for a highly driven and hands-on Director of Operations to lead and scale operational excellence for our Malaysia business. This role will act as a strategic partner to the Malaysia leadership team and support day-to-day execution, operational scalability, and cross-functional alignment.

The role will oversee core operational functions including Supply Chain, Logistics, Warehousing, Reverse Logistics / RMA Operations, and broader operational process management. Over time, the scope may expand into areas such as Air Conditioning Operations, Business Excellence, and Customer Experience.

This position is ideal for someone who thrives in fast-paced, high-growth environments and is equally comfortable solving strategic challenges while diving deep into operational execution.

Responsibilities:

Operations Leadership

• Lead and oversee Malaysia operational functions across warehousing, fulfilment, logistics, reverse logistics (RMA), and supply chain operations.
• Drive operational scalability, efficiency, and process optimisation across all operational touchpoints.
• Build operational frameworks, SOPs, reporting structures, and governance processes to support business growth.
• Partner closely with regional and local stakeholders to align operational priorities with overall business objectives.

Supply Chain & Logistics

• Manage end-to-end supply chain operations including inventory planning, inbound logistics, distribution, and vendor management.
• Monitor and improve key operational KPIs such as inventory health, fulfilment SLA, delivery performance, return rates, and operational costs.
• Identify risks, bottlenecks, and inefficiencies within the supply chain and implement sustainable solutions.
• Work closely with 3PLs, warehouse operators, and logistics partners to ensure service quality and operational reliability.

RMA & Service Operations

• Oversee reverse logistics and RMA operations to ensure timely resolution and positive customer outcomes.
• Improve operational turnaround times, repair/replacement workflows, and escalation management processes.
• Collaborate with customer experience and product teams to identify recurring operational or product-related issues.

Cross-Functional Business Operations

• Support leadership in operational planning, business reviews, and strategic initiatives.
• Drive data-backed decision making through reporting, dashboards, and operational analytics.
• Lead or support operational transformation projects, automation initiatives, and continuous improvement efforts.
• Build and mentor high-performing operations teams across multiple operational functions.

• Bachelor’s degree in Business, Supply Chain, Engineering, Operations Management, or related fields.
• 8–12+ years of experience in operations, supply chain, logistics, or business operations leadership roles.
• Strong experience managing large-scale operational teams within fast-paced, high-growth environments.
• Experience in e-commerce, retail, consumer electronics, FMCG, or direct-to-consumer businesses is highly preferred.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• Proven track record of improving operational efficiency, scalability, and execution standards.
• Comfortable operating both strategically and tactically in ambiguous or rapidly evolving environments.
• Excellent stakeholder management and cross-functional communication skills.
• Experience managing external vendors, logistics providers, and operational partners.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.]

Funding Societies is looking for an IT Engineer to join our IT & Enterprise Security team to serve with obsession and provide superior support to our employees (our customers), continuously endeavor to improve our IT support procedures and checklists and work with us to achieve compliance with the regulatory requirements in the countries that we operate in.

What you will do:

• Configure and deploy new desktops/laptops/mobile devices for employees.
• Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
• Build, maintain, and improve inventory of IT assets.
• Support and troubleshoot endpoints, network devices, and peripheral issues.
• Continuously improve IT support procedures and checklists.
• Manage regional IT infrastructure across multiple locations.
• Manage operations and requests for directory and authentication.
• Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
• Assist in periodic audits on user access to systems.
• Create, modify, and troubleshoot Jira Project boards.
• Write scripts and code to automate repetitive tasks and system configurations.
• Conduct awareness training for users.
• Provide second- and third-tier technical support for user access enquiries.
• Actively perform ticket management and participate in project meetings/audits/inspections.
• Participate in ongoing and new projects in the IT & Enterprise Security team.
• Monitor automation systems and perform regular maintenance to ensure reliability.
• Leverage AI tools to improve support efficiency, streamline troubleshooting, and enhance documentation and knowledge sharing.

What we are looking for:

• 5+ years of experience in the same role.
• A degree in Computer Science, Information Technology (IT), or related fields
• Knowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.
• Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.
• Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
• Excellent problem-solving, communication, and interpersonal skills
• Ability to simultaneously handle multiple assignments
• Strong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.

You may be a good fit if you:

• Enjoy a fast-paced work environment, and crafting strategic and rapid fixes to high intensity problems.
• Have a keen eye for detail and a high bar for quality.
• Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.
• Have public or user-facing experience in ensuring communications are clear and succinct.
• Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.
• Have an ability to execute and deliver complex operational projects involving multiple stakeholders.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here.

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a detail-oriented and proactive team member to support our Account Managers and assist with escalated customer issues. You’ll collaborate with internal teams, follow standard procedures, and help resolve complex problems independently. This role requires strong analytical skills, clear communication, and the ability to balance compliance with business needs. You'll also document actions, share feedback for improvement, and develop deep product knowledge to support the wider team. Elevate your career with us – apply now for a dynamic role in a thriving industry!

Job Responsibility

• Provide prompt and professional support to Account Managers via email, with occasional direct communication with customers for escalated issues.
• Collaborate effectively with internal departments to address questions and align on account-related matters.
• Strong analytical skills with the ability to troubleshoot and resolve complex issues effectively and independently.
• Enforce company policies and determine when exceptions are appropriate, balancing business objectives with compliance.
• Follow established SOPs meticulously to ensure consistent, accurate task execution.
• Maintain a sense of urgency and professionalism when responding to internal or external queries.
• Record and document all actions taken to ensure transparency and accountability.
• Actively share feedback within the team and with relevant departments when identifying operational inefficiencies or process-related issues to support continuous improvement and enhance the customer experience.
• Develop deep knowledge of company products and services to serve as a subject matter expert and resource for others.  

• Minimum 2 years of experience in the brokerage or financial services industry, with a focus on supporting Sales and Introducing Brokers (IBs).
• Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
• Professional demeanor with a customer-first mindset.
•  Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions where applicable.
• Demonstrates a positive attitude and a proactive approach to problem-solving.
• High attention to detail and ability to follow structured procedures with consistency.
• Proven ability to work cross-functionally and communicate effectively with different teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Familiarity with platforms such as Copy Trading, MAM, and CRM systems is preferred.
• Flexible with working hours, including rotational shifts and holidays/rest days that may vary.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

Our Data & AI Vision

We are building an AI-native data platform that:

• Unifies data across ecommerce, marketing, creators, and operations into a real-time, governed data foundation
• Moves beyond dashboards to deliver proactive, predictive, and prescriptive insights
• Enables AI-driven self-serve analytics for business users via natural language, copilots, and agents
• Powers autonomous decision-making and optimization across pricing, campaigns, inventory, and content
• Embeds machine learning and generative AI into core workflows (forecasting, recommendations, anomaly detection, content insights)
• Acts as the intelligence backbone of our internal tech platforms

Our current stack includes Google BigQuery, StarRocks, Airflow, DBT, Cube.dev (semantic layer), Looker Studio, and Apache Superset—and we are evolving this into a modern AI + data platform with real-time, ML, and agentic capabilities.

Role Overview

We are looking for a hands-on Head of Data & Analytics to lead the transformation from a traditional BI and data platform into an AI-driven intelligence platform.

You will:

• Own the end-to-end data, analytics, and AI strategy
• Build a platform that shifts the company from reporting → insights → actions → autonomous optimization
• Enable both internal teams and external clients with self-serve, AI-powered decision-making tools
• Partner closely with Product, Engineering, and Business teams to embed intelligence into every workflow

This role requires someone who is equally comfortable:

• Defining data + AI strategy at the leadership level
• Designing modern data and ML architectures
• Driving real business impact through insights and automation

Key Responsibilities

1. Data, Analytics & AI Strategy

• Define and execute the roadmap for an AI-native data platform aligned with Intrepid’s product and business strategy
• Evolve the organization from dashboarding → proactive insights → autonomous intelligence systems
• Identify and prioritize high-impact opportunities across ML, GenAI, and agentic workflows in ecommerce, marketing, and social commerce
• Drive adoption of AI-powered self-serve analytics and copilots across business teams

2. Data Platform, Architecture & Governance

• Own the design and evolution of the modern data stack, including:
• Data warehouse/lakehouse (BigQuery, StarRocks)
• Data pipelines (Airflow, DBT)
• Semantic layer (Cube.dev)
• BI tools (Looker Studio, Superset)
• Extend the platform to support:
• Real-time and streaming data use cases for social commerce
• Vector databases, MCP, and LLM integration layers
• Establish strong foundations for data governance, privacy, security, quality, lineage, and cataloging
• Ensure platform scalability, reliability, and cost efficiency

3. AI, Machine Learning & Intelligent Systems

• Lead the development and deployment of:
• Anomaly detection and automated insight systems
• Generative AI use cases (copilots, automated reporting, content insights)
• Recommendation systems (product, pricing, targeting)
• Predictive models (forecasting, ROAS optimization, churn, inventory planning)
• Drive adoption of LLM-powered analytics (NL2SQL, conversational BI, insight generation)
• Build foundations for agentic AI systems that can autonomously analyze, recommend, and act

4. Business Impact, Self-Serve & Team Leadership

• Transition from pull-based dashboards → push-based, actionable insights
• Enable business teams with:
• Proactive alerts, recommendations, and decision support tools
• Scenario simulation and planning capabilities
• Build AI-powered self-serve analytics experiences, reducing dependency on central teams
• Drive semantic layer adoption and metrics standardization across the organization
• Define and track impact metrics (e.g., GMV uplift, marketing efficiency, cost reduction, automation rates)
• Build and lead a high-performing data organization (Data Engineering, Analytics Engineering, Data Science, BI)

Foster a culture of ownership, experimentation, and AI-first thinking, partnering closely with tech and business functions

Experience & Domain Expertise

• 10+ years in data, analytics, and AI roles, with 3+ years in leadership
• Strong experience in ecommerce, marketplaces, martech, or digital platforms
• Proven track record building modern data platforms and scaling data teams
• Experience working in multi-country / SEA environments is a strong plus

AI & Data Expertise

• Deep expertise in the modern data stack:
• BigQuery, DBT, Airflow, real-time pipelines, semantic layers
• Hands-on experience with:
• Generative AI / LLMs (RAG, copilots, natural language interfaces)
• Experimentation frameworks and causal inference
• Machine learning (forecasting, optimization, recommendations)
• Familiarity with:
• Feature stores, MLOps, vector databases, and AI orchestration frameworks
• Strong understanding of data modeling, governance, and scalable architecture

Leadership & Ways of Working

• Proven ability to build and lead multi-disciplinary data teams
• Strong communication skills; able to translate complex data/AI concepts into business value
• Highly analytical and structured thinker
• Comfortable operating in fast-paced, ambiguous, high-growth environments
• Collaborative, pragmatic, and outcome-driven

Why Join Intrepid Asia

• Build the AI-powered intelligence engine for the future of ecommerce and social commerce in SEA
• Move beyond dashboards to autonomous, decision-making systems
• Work on real-world, high-scale data across marketplaces, creators, and marketing
• Be a key leader shaping AI-first transformation across the company
• Collaborate with top brands and platforms across Southeast Asia

If you’re excited about building the AI-powered intelligence backbone for the next generation of ecommerce and social commerce in Southeast Asia, we’d love to hear from you.

In return, you will be getting

• We are building 'the operating system for digital commerce in South East Asia' covering all key platforms, working with leading international brands, with a breadth and depth of functionalities (Middleware, OMS, Inventory mgmt, Store Ops, CX, MarTech, Data & Analytics) that few in the industry can match
• You get the chance to work on exciting SaaS projects and sophisticated features and functionalities that will make a big impact in the industry, on a top-notch scalable infrastructure.
• Our Tech team has been around since 2017, so you will join a well-oiled and stable "machine" (= rockstar expert team), where processes are well established and enterprise-grade. But at the same time, our organisation is non-hierarchical, entrepreneurial and collaborative, and working on cool stuff, so you get the best of both worlds.
• Tech is a strategic pillar for intrepid, so you will feel the love and recognition for your work, and will partner closely with business stakeholders, who as internal users of the tech will provide the real-world feedback and inputs which help to take our tech stack to the next level

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties.

#LI-VD1

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We're looking for a commercially-minded product marketer who can move between strategy and execution without missing a beat. You'll have 3–5 years in product marketing, growth, or a hybrid role — ideally in B2B SaaS, fintech, or payments — with hands-on experience in paid campaigns, CRM and outbound tools, and building the sales enablement materials that actually get used.

Your writing is precise enough for a CFO and practical enough for a sales rep. And while you don't need to arrive as a payments expert, genuine curiosity about the space will take you far here.

This role suits someone who's genuinely curious about the payments space — cross-border transactions, financial crime prevention, the problems PSPs and treasury teams lose sleep over. You don't need to arrive as an expert, but that curiosity will matter.

This is a full-time role reporting to the Growth & Brand Director, based in Kuala Lumpur (KL Eco City) or Singapore (Robinson Road)

Core Responsibilities:

Product Marketing & Positioning

• Own ICP framework development and maintenance, defining buyer segments, pain points, and use cases across PSPs/fintechs, banks, and corporate treasury audiences
• Develop and refine competitive positioning and messaging for iPiD's core products (Validate and Node)
• Translate product and market intelligence into sales enablement material like talk tracks, one-pagers, brochures
• Build and maintain the sales enablement library in coordination with the Growth & Brand Director

Demand Generation & Paid Advertising

• Plan, execute, and optimise paid campaigns on LinkedIn and Google
• Run structured A/B tests across ad copy, targeting, and landing pages; document learnings for ongoing iteration
• Work with the Growth & Brand Director on CRO priorities

Outbound & CRM Operations

• Build and manage Apollo prospecting sequences for the sales team, including persona targeting, messaging, and sequence logic
• Maintain Pipedrive hygiene: data accuracy, pipeline stage discipline, and contact enrichment
• Produce pipeline analytics dashboards to support weekly and monthly reporting

Market Research & Insights

• Monitor the competitive and regulatory landscape across key markets
• Translate market and customer insights into positioning updates and sales team briefings
• Support ICP validation through ongoing research and feedback loops with sales

Experience

• 3–5 years in product marketing, growth marketing, or a combined role, ideally in B2B SaaS, fintech, or payments
• Demonstrated experience with paid advertising (LinkedIn Ads and/or Google Ads) including hands-on campaign management
• Familiarity with CRM and outbound tools
• Experience producing sales enablement materials (decks, one-pagers, talk tracks) for technical or financial products

Skills & Attributes

• Strong analytical instinct, comfortable building frameworks, interpreting funnel data, and making data-informed decisions
• Able to move between strategic thinking and tactical execution without needing a separate brief for each
• Clear, precise written communication as this role produces materials that reach CFOs, Heads of Payments, and compliance leads
• Structured and self-directed; able to manage multiple workstreams with limited oversight
• Interest in or existing knowledge of payments infrastructure, cross-border transactions, or financial crime prevention is a strong plus

Why This Role

• You'll own meaningful work from day one, not assist on it
• Direct line to the Growth & Brand Director and exposure to C-suite conversations on strategy and market expansion
• Opportunity to build the playbooks and infrastructure that will scale with the team post-Series A
• A product that solves a real, complex problem in a market that's moving fast

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Health benefits
• Laptop and accessories

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

1. Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

• Onboarding, Fulfillment, POS Operations, Project Support
• Ensure operational processes are executed accurately and within SLA timelines.
• Monitor merchant onboarding progress, deployment readiness, and issue resolution.
• Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
• Drive operational consistency between KL and JB operations teams.
• Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
• Identify process gaps, operational risks, and bottlenecks and improve SOPs.
• Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
• Prepare operational reports and business updates for Country Manager.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Strong people management and stakeholder management skills.
• Experience managing sales administration and operational workflows.
• Strong analytical, reporting, and problem-solving capabilities.
• Ability to manage multiple operational functions in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

SUMMARY

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

We are looking for someone enthusiastic and resilient. As a Performance Marketing, Specialist, Regional, you will work with a team of 3-4 based out of our office in Plaza Zurich, Damansara Heights, KL. You will be expected to be performing this role on a Full-Time basis. The role reports to the Head of Demand Generation, Regional.

You will fit perfectly if you enjoy a fast-paced working environment, are creative, analytical, organised, and pay crazy attention to details. Being a natural self-starter and having a strong, organised, and structured way of delivering your thoughts will make you stand out in this application!

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Funnel ownership: Own the end-to-end acquisition funnel from paid media execution through to lead capture, quality assessment, and pipeline handoff — ensuring performance is tracked and optimised at every stage.
• Backend Setup & Automation: Build and manage acquisition infrastructure including landing pages, lead capture forms, and backend automations to support campaign execution and ensure seamless lead flow into downstream systems.
• Paid Ads Expertise: Develop, execute, and optimise paid advertising campaigns across platforms like LinkedIn, Google Ads, and Meta (Facebook, Instagram). Ensure alignment of campaigns with the company’s growth objectives and track performance to maximise ROI.
• Campaign Strategy & Execution: Plan, create, and continuously refine paid ad campaigns, including keyword research, bid management, and A/B testing to improve campaign performance.
• Cross-Channel Optimisation: Leverage a multi-channel approach to refine targeting, retargeting, and remarketing strategies, ensuring high-quality leads and increased conversions.
• Performance Reporting & Analytics: Track and analyse campaign performance metrics (e.g., CTR, CPC, CPA) and provide actionable insights to optimise and scale campaigns. Present data-driven reports and recommendations for ongoing improvements.
• Close Collaboration with Marketing Team: Work in tandem with the marketing team, including Content Marketing, Brand, PR & Communications, to ensure integrated marketing efforts and smooth lead transition
• Cross-Departmental Collaboration: Engage with external departments such as regional and local market stakeholders, Operations, and the Product team to align business strategies.

At the onset, you may be culture-shocked working with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up our sleeves as needed, and never delegate work that one would not be willing to do ourselves
• Do what is needed to get things done, as we believe speed is more important than anything else to effect change
• Over-communicate, particularly as we are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details
  

These are minimum-requirement skills and a ‘must-have’ for the role:

• Language Skills: High proficiency in English, both written and verbal.
• Paid Media Expertise: Solid experience in managing performance marketing campaigns, particularly paid ads on platforms like Google Ads, Meta (Facebook/Instagram), and LinkedIn, with a focus on driving measurable results (traffic, conversions, ROI).
• B2B Marketing Experience: A solid foundation in B2B marketing principles, especially in the context of demand generation and targeting business decision-makers.
• Strong understanding of the end-to-end acquisition funnel: With the ability to track, assess, and optimise performance across paid media execution, lead capture, lead quality evaluation, and Hubspot CRM pipeline.
• Marketing Infrastructure & Automation: Hands-on proficiency in building and managing acquisition infrastructure, including landing pages, lead capture forms, and backend automations using tools such as HubSpot, n8n, or Squarespace to ensure seamless lead flow and accurate attribution.
• Data & Analytics Proficiency: Strong ability to interpret data, generate insights, and optimise campaigns based on key performance indicators (KPIs) such as MQL, SQL, CTR, conversion rate, and ROI.
• Growth Marketing Mindset: Deep understanding of growth marketing strategies with hands-on experience in digital channels, lead generation, and performance analysis.
• Adaptability and Timeliness: Ability to meet deadlines and adapt quickly to changes in demand generation trends and strategies.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration and strategy communication.
• Critical and Analytical Thinking: Necessary for developing and optimising CRM strategies that support demand generation objectives.

These are skills that are ‘nice-to-have’ and will make you stand out in the job application:

• Language Skills: High proficiency in Chinese/Mandarin, both written and verbal.
• ABM Strategy Proficiency: Proficiency in Account-based Marketing strategies and execution, valuable for targeted demand generation.
• Technical Savvy: Familiarity with marketing technologies and tools such as Google Analytics, Google Tag Manager, HubSpot, Mailchimp, and automation tools like Zapier. Ability to work with data integration and reporting platforms.
• Web Development and Digital Tech Familiarity: Familiarity with these areas to integrate and optimise digital tools for demand generation.
• Innovative Marketing Strategies: Demonstrated ability to apply innovative approaches to marketing strategy, enhancing demand generation.
  

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.