Our client a Leading Superapp Company for Southeast Asia are looking to hire an Account Manager in Singapore. As an Account Manager you’ll build trust, solve operational problems on-site, and help merchants adopt tools to grow revenue. You’ll translate merchant feedback into product and operational improvements while driving area-level performance.
Roles & Responsibilities
• Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationships, and offer on-the-ground support.
• Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points, and ensure high-quality interactions.
• Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues.
• Train and enable merchants on app tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants.
• Be the voice of our merchants within app. Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices.
• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution
Qualifications:
• 3+ years in account management, business development, or field sales (F&B or e‑commerce experience a plus).
• Strong interpersonal and communication skills; proven ability to build trust face-to-face.
• Problem solver, proactive, and able to work independently.
• Comfortable with data and tracking KPIs to inform actions.
• Resilient, empathetic and customer-focused.
