Total 115 Others job vacancies in Manila

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

A Junior Key Account Manager will be responsible to support small to medium sized accounts that may or may not be directly assigned to a KAM. Junior KAM will be expected to handle operational tasks, storefront maintenance and most of the internal cross functional tasks with: Content, Customer Service and/or Fulfillment if applicable. 

As a Junior Key Account Manager, you will take charge of 

• Supporting the execution of promotion plans and campaign coordination.
• Responsible for product listings and pricing submission.
• Managing inventory efficiently to avoid stock-out.
• Working closely with cross-functional teams (KAM, Content, Customer Service)
• Other ad-hoc projects related to online sales.

What we are looking for - the ideal profile

• University degree
• Good command of English (reading/writing/speaking/listening)
• Strong problem-solving skills, willingness to learn and drive to optimize
• Good analytical skills, proficiency with Microsoft Excel and PowerPoint
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
• Previous Ecommerce experience is a strong plus.

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts.

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

#LI-AE1

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks. 

WHAT YOU WILL DO 

• Prepare basic financial statements and NAV calculations and other deliverables using prescribed guidelines with guidance 
• Support daily fund accounting operations following established procedures 
• Maintain accurate and timely processing of accounting transactions 
• Follow quality control processes and risk mitigation efforts 
• Develop knowledge of client-specific requirements and deliverables 

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day 

THIS ROLE 

A review position responsible for validating fund accounting deliverables and ensuring quality standards. This role performs detailed reviews of financial statements and supports complex accounting processes while serving as a technical resource for preparers. The position focuses on quality assurance and maintaining accounting standards across deliverables. 

WHAT YOU WILL DO 

• Review financial statements, NAV calculations, and client deliverables
• Apply accounting standards and regulatory requirements
• Maintain strong knowledge of client-specific requirements
• Contribute to and support process improvement initiatives
• Provide basic technical guidance to preparers
• Ensure compliance with established procedures

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks. 

WHAT YOU WILL DO 

• Prepare basic financial statements and NAV calculations and other deliverables using prescribed guidelines with guidance 
• Support daily fund accounting operations following established procedures 
• Maintain accurate and timely processing of accounting transactions 
• Follow quality control processes and risk mitigation efforts 
• Develop knowledge of client-specific requirements and deliverables 

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day 

THIS ROLE 

A review position responsible for validating fund accounting deliverables and ensuring quality standards. This role performs detailed reviews of financial statements and supports complex accounting processes while serving as a technical resource for preparers. The position focuses on quality assurance and maintaining accounting standards across deliverables. 

WHAT YOU WILL DO 

• Review financial statements, NAV calculations, and client deliverables
• Apply accounting standards and regulatory requirements
• Maintain strong knowledge of client-specific requirements
• Contribute to and support process improvement initiatives
• Provide basic technical guidance to preparers
• Ensure compliance with established procedures

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Do you like to play video games?

Are you an expert in First Person Shooter titles?

Do you want to know what happens to video games before they are published?

Good news! We have a perfect opportunity for you!

On this project our testers focus on the following tasks:

• Playtesting pre-release versions of new and upcoming video game products,
• Detecting bugs and software issues,
• Preparing precise bug reports,
• Cooperating with other testers to meet group targets and achieve top results,
• Improving knowledge of testing procedures and topics related to FPS gaming.

Would you like to join our team and make an impact on the FPS world?

• Real passion for video games.
• Experience and high rank in popular First Person Shooter/MOBA games.
• Good communication skills in English (verbal and written) on at least B2 level.
• Basic computer skills (Microsoft Office, PC setup).
• Ability to multitask effectively while under pressure.
• Great eye for details.
• CV in English is a must!

Additionally, it would be great if you have:

• A broad knowledge of video games and the different genres.
• Knowledge on Game Development process.
• Participated in closed/open beta testing.

 **IMPORTANT**

Professional or ranked play experience in FPS or MOBA games.

Candidates must provide proof of current season ranking (including account name and email address) to verify with the game’s publisher.

• Full-time contract.
• Working on site in expanding office in Mandaluyong.
• Team of like-minded people.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.
• Community of people who understand and share your passion for games.

We practice an explorative approach to game improvement, providing our clients with insights and solutions that make games feel truly immersive, intuitive, and enjoyable to play.

Don't delay! TURN YOUR PASSION INTO AN INCREDIBLE CAREER.

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

First Circle is one of the fastest growing fintechs in South-East Asia, providing financial services to under-served SMEs. We have already transformed access to credit for thousands of small businesses in the Philippines, and we are now building a full-stack Neobank that will include multi-currency bank accounts, payments, FX, corporate credit cards, payroll.

Last year we raised Series B, led by the IFC (the World Bank's investment arm), and we are now hiring an experienced product manager to play a pivotal part in the next chapter.

Building product in developing markets like the Philippines presents unique challenges, given the state of digital infrastructure. We are building virtually everything in-house, which is not easy, but its a lot of fun. We have a track record of solving seemingly impossible problems that defeated many other start-ups, and the opportunity ahead remains enormous.

The Role

We are looking for a Product Manager to build world class products that will shape the future of First Circle. Reporting to the CEO, you will work at the highest level to design and execute solutions that drive business growth and customer success. This is an opportunity to work in a fast-moving, ambitious environment where your work will have a direct and measurable impact.

Key Responsibilities

• Lead the development and execution of critical product initiatives, driving strategy from concept to launch.
• Own key product metrics and ensure that every decision contributes to meaningful business outcomes.
• Work cross-functionally with engineering, design, data, and business teams to align on priorities and execute efficiently.
• Leverage data and deep analytical thinking to identify opportunities, solve complex problems, and drive continuous improvement.
• Take a highly outcome-oriented approach, ensuring efforts translate into real impact for customers and the business.
• Operate with extreme ownership—you are responsible for delivering results, not just managing a backlog.
• Work in a high-performance culture that demands top-notch work effort, strategic thinking, and relentless execution.
• Travel to Manila periodically to work closely with teams on the ground.

• 4-8 years of experience in a highly analytical, problem-solving role (e.g., Product Management, Consulting, Strategy).
• Strong analytical and strategic thinking skills—able to break down complex problems and build structured solutions.
• Worked on fintech-related products and can demonstrate successful outcomes
• Highly outcome-driven - focused on delivering impact, not just managing processes.
• Extreme ownership mindset- takes responsibility for success and doesn’t wait for direction.
• Proven ability to work in fast-paced, high-performance environments

• Work at a fast-growing fintech on meaningful products that reshape SME finance in Southeast Asia.
• We don't have a fixed budget for the role. When we find the right person, we will pay them competitively vs their market rate.
• Macbooks, health insurance, training budget, and more!
• Flexibility to work remotely with opportunities for travel.

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.

• This is a remote Contract/Consultant position.
• Working hours will be 9:00am-6:00pm Eastern Time, Monday through Friday.
• The job requires excellent oral and written command of the English language.
• Resumes must be submitted in English.

About the Job:

Looking to update the accounting method to loan-based accounting, reduce tax penalty fees, and transition the accounts payable system to a new ERP platform.

Oversee and manage the tax team to ensure precise and timely tax reporting, including the review of corporate tax returns and related filings, while acting as the primary liaison with Ernst & Young Tax.

The ideal candidate is a proactive leader with strong technical accounting expertise and the ability to drive timely, accurate closes in a fast-paced environment.

Key Responsibilities

• Take charge of the monthly, quarterly, and annual financial close processes, ensuring accurate preparation of financial statements in line with US GAAP standards.
• Lead coordination with external auditors, prepare detailed monthly covenant ratios, and deliver insightful management presentations for both the management team and shareholders.
• Collaborate closely with FP&A by providing thorough variance analysis to support strategic decision-making.
• Bring extensive expertise in developing and maintaining the Chart of Accounts, with a strong familiarity in managing equity accounts.
• Handle precise taxable income calculations to support compliance and reporting requirements.
• Oversee consolidation accounting activities, including intercompany eliminations and reconciliations, to ensure seamless financial integration.
• Drive the successful completion of the 2025 consolidated audit, targeting a finish date by mid-May.
• Establish, document, and continuously enhance accounting policies, procedures, and internal controls to strengthen financial governance.
• Lead, mentor, and nurture the growth of the accounting and tax teams, fostering a high-performing and collaborative environment.
• Proactively identify and implement process improvements aimed at achieving a streamlined 5-business-day month-end close within six months.
• Possess working knowledge of US tax filings to ensure compliance and accuracy in reporting.
• Manage provisions and collaborate effectively with external advisors on US tax matters and state compliance processes to optimize tax strategy and adherence.

• Bachelor’s degree in Accounting, Finance, or a related field

• 10+ years of progressive accounting experience
• Hands-on experience with financial reporting and audit coordination
• CPA is a MUST
• Strong U.S. GAAP reporting experience, including consolidation groups
• Working knowledge of FAS 91
• Experience in complex, multi-entity environments

Key Technical Skills

• Experience with ERP systems
• Strong skills in advanced Excel

Key Soft Skills

• Attention to detail
• Always ready to take initiative
• Eager to learn on your own when needed
• Happy to ask questions and seek clarity
• Proactive approach
• Focused on being a hands-on part of the operations rather than a managerial role

• Enjoy Paid Time Off (PTO)
• Work Comfortably from Home 100%
• Compensation in USD

Love Football (Soccer)? Love Business? Stranger Soccer is rolling out to key cities globally, and we’re seeking a License Owner / Operator to launch and operate the Stranger Soccer brand in Manila. 

This isn’t your regular management role — it’s truly built for someone who wants to run, grow, and own their own venture, while helping make football more accessible in their city. Best suited for entrepreneurial individuals who love football and enjoy seeing tangible results from their work. 

⚽ About the Role 

As License Owner/Operator, you will be responsible for establishing and growing Stranger Soccer in Manila. You will oversee daily operations while building a strong, engaged football community. 

This opportunity goes beyond typical employment — it is ideal for someone who enjoys hands-on ownership, is driven by performance, and wants to make a real impact in their city. 

WHAT YOU’LL DO ​

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.​

​

You will:​

• Share your fashion and product knowledge to help customers make informed choices.​

• Collaborate with your team to deliver exceptional service at every step of the customer journey.​

• Ensure the sales floor and back of house are well-stocked, organized, and inviting.​

• Support with opening and closing of the store.​

• Represent yourself and the brand positively during all customer interactions.​

• ​

WHO YOU’LL WORK WITH ​

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. ​

​

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

​

This role will be reporting to Store Manager.​

​

WHO YOU ARE ​

We are looking for people with…​

• Experience in customer service within fashion, retail, or similar fields.​

And people who are…​

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.​

• Thriving in collaborative and dynamic environments.​

• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.​

• Flexible and action oriented.​

​

WHO WE ARE ​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. ​

​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​

WHY YOU’LL LOVE WORKING HERE  ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. ​

• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  ​

​

JOIN US ​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. ​

​

Take the next step in your career together with us. The journey starts here. ​

​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than MM/DD/YYYY. Due to data policies, we only accept applications through career page.​

​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. ​

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.

We are seeking a Remedial Officer who is responsible for managing delinquent accounts through legal recovery processes, including litigation and case filing. The role involves representing the company in court, preparing legal documentation, coordinating settlements, and ensuring proper monitoring and reporting of accounts under litigation.

Duties & Responsibilities

1. Case Initiation and Documentation: Facilitate the recovery of delinquent accounts by preparing legal documents and organizing evidence required for case filing.
2. Legal Representation: Represent First Circle in court proceedings, including executing affidavits on behalf of the firm and serving as a key witness when necessary.
3. Legal Documents Drafting: Draft legal documents required for the litigation process
4. Account Monitoring: Track the status of accounts under litigation to ensure all legal timelines and procedural requirements are met.
5. Settlement Negotiation: Directly engage with customers to negotiate and establish settlement plans for outstanding debts.
6. Reporting and Compliance: Prepare detailed reports on account status and hearing outcomes while ensuring the secure maintenance of all case-related evidence.

1. Experience: Prior experience in remedial support, administrative tasks, or related functions is preferred.
2. Legal-related documentation: Experience in preparing demand letters or legal-related documentation is an advantage.
3. Communication: Good written communication skills, particularly in drafting formal correspondence and legal-related documents.
4. Confidentiality handling: Ability to handle confidential and sensitive information with discretion and professionalism.
5. Organized: Highly organized, with the ability to manage multiple cases, tasks, and deadlines simultaneously. Strong attention to detail with excellent document management and record-keeping skills.

• Salary: PHP 20-25k monthly
• Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits: HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers

About the job

Join the ShiftCare Revolution: Business Development Representative Wanted! Are you a dynamic and ambitious professional ready to take your career to new heights? ShiftCare, a pioneering home health software provider, is actively seeking a proactive Outbound Business Development Representative to join our unstoppable team.

Why ShiftCare? ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we are dedicated to transforming the way care is delivered, and we want you to play a vital role in this exciting journey.

The Opportunity: As an Outbound Business Development Representative at ShiftCare, you will be a key player in driving our growth by engaging with small to mid-size companies across the ANZ region. Your primary mission will be to conduct outbound activities, including phone calls, emails and other outbound means to qualify leads, book demos for our Business Development team, and close sales independently. Additionally, you will collaborate on outbound campaigns with our Marketing team to make a direct impact on our expansion.

What You'll Do:

• Lead Generation: Conduct outbound activities to identify and qualify potential leads for ShiftCare
• Demo Booking: Schedule and coordinate product demonstrations with our Account Executive team
• Campaign Collaboration: Work closely with the Marketing team on outbound campaigns to enhance our market presence
• Relationship Building: Establish and foster relationships with prospects, leveraging both existing and new connections

• Proactive Professionals: Individuals who take initiative and are driven to achieve personal and professional goals
• Outbound Expertise: Minimum of 2 years of experience in a similar Outbound Business Development Representative role
• SaaS Familiarity: Prior experience in SaaS or B2B product-led companies
• Strategic Thinkers: Individuals who can strategically build and maintain an accurate lead pipeline
• Time Management: Excellent time management skills with a keen attention to detail
• Goal-Driven: A commitment to achieving and exceeding goals on a daily, weekly, and monthly basis
• Team Collaboration: Ability to work independently and collaboratively in a supportive team environment

The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services.

• Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
• Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. 
• Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. 
• Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives.
• Be part of our newly created Bench Team 
• Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer.