Total 2 job vacancies by Xiaohong Property Management Pte. Ltd.

About the Role

We are seeking an experienced and energetic team player to join our Operations team in Singapore, overseeing day-to-day operations of our mall. This role will report to the Operations Manager.

Main Responsibilities:

• Carry out general maintenance and repair works, including painting, plumbing, air-conditioning servicing, electrical repairs, and upkeep of fixtures and equipment to support smooth daily operations
• Conduct hands-on routine inspections, monitoring, and preventive maintenance of building services, machinery, equipment, and facilities to ensure optimal performance and compliance with operational standards and ensure other building services are functioning efficiently at all times
• Report any security concerns, defects, or asset irregularities promptly
• Maintain accurate documentation and records of maintenance works, inspections, incidents, and service reports
• Attend promptly to system breakdowns, tenant feedback, and service requests, ensuring timely resolution and a high standard of service delivery
• Coordinate and liaise with internal stakeholders, contractors, service providers, statutory authorities, and tenants on maintenance, repair, and renovation works
• Supervise, inspect, and verify works carried outby contractors to ensure quality, safety, and compliance with approved specifications and procedures
• Perform daily mall opening and closing procedures in accordance with established operational protocols
• Provide operational support for mall events, including setup and coordination of stage, audio, and related equipment
• Adhere strictly to all workplace safety procedures, operational guidelines, and emergency response protocols
• Support emergency response activities and assist in evacuation procedures during emergencies
• Carry out any other duties and responsibilities assigned by the immediate supervisor, Manager, or management

Requirements:

• At least 2 years of experience in building repair and maintenance, plumbing, aircon servicing, and M&E systems
• Experience in shopping mall or retail environment will be an added advantage
• Possess basic computer literacy skills
• Minimum Nitec in Mechanical/Electrical Engineering
• Able to work shifts, weekends and public holidays
• Possess good troubleshooting skills with the ability to carry out minor repairs and resolve technical faults effectively
• Able to work under tight timelines while demonstrating resourcefulness and a systematic approach to problem-solving

This role will provide day-to-day IT operational support across the organisation’s property management operations, ensuring the reliability, security, and efficiency of IT systems and infrastructure. The role oversees the implementation and maintenance of property management systems, manages IT assets, and supports digital initiatives that enhance operational efficiency within retail and commercial properties.

Job Responsibilities

a)      IT Operations & Technical Support

• Provide support for day-to-day IT related enquiries and system management.
• Liaise with outsourced vendor for more complex issues.

b)      Property Management Systems Implementation

• Support the implementation, configuration, and ongoing maintenance of property management systems.
• Coordinate with system vendors and internal stakeholders during system upgrades, enhancements, and troubleshooting.
• Conduct user testing, system documentation, and user training to ensure smooth adoption of systems.
• Monitor system performance and recommend improvements to optimise operational efficiency.

c)       IT Infrastructure & Network Management

• Assist in managing the organisation’s IT infrastructure including servers, networks, storage, and connectivity across properties.
• Support maintenance of network equipment such as switches, firewalls, access points, and structured cabling.
• Monitor system performance, backups, and system security to ensure operational continuity.
• Coordinate with external IT service providers when necessary.

d)      IT Asset Management, Security& Compliance

• Maintain accurate inventory records of all IT hardware and software assets.
• Manage procurement, deployment, tracking, and lifecycle replacement of IT equipment.
• Ensure proper documentation of IT assets including warranties, licenses, and maintenance contracts.
• Implement and maintain IT security policies, access controls, and system monitoring practices.
• Ensure antivirus, patching, and system updates are properly maintained.
• Support data backup and disaster recovery procedures.
• Ensure compliance with internal IT governance policies.

Job Requirements

• Degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 5–8 years of relevant IT experience, preferably in property management, real estate, or multi-site operations.
• Exposure to systems such as lease managementsystems, building management systems (BMS), or tenant management platforms.
• Strong knowledge of Windows operating systems and Microsoft 365 environment.
• Experience supporting enterprise applications and property management systems.
• Networking knowledge (TCP/IP, LAN/WAN, switches, firewalls, Wi-Fi).
• Familiarity with IT asset management and IT service management practices.
• Strong troubleshooting and problem-solving abilities.