Total 2 job vacancies by Vlife (pp) Pte. Ltd.

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary
• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

The Healthcare Institution Manager is responsible for managing the operational aspects of healthcare facilities or organisations, patient progress, rehab counselling, exercises, managing therapists and patients, reviewing progress, reading x-rays, and patient education.

• Strategic Planning: Manage the operational strategies aligned with the overall healthcare organisation's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility

• Process Optimisation: Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations.

• Resource Management: Manage and ensure the allocation and utilisation of resources, including staff, budget, and equipment, to optimise efficiency and effectiveness.

• Team Leadership: Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations and provide feedback.

• Interdepartmental Collaboration: Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care.

• Emergency Preparedness: Assist in managing the emergency preparedness plan to ensure the healthcare facility can respond effectively to crises or disasters.

Requirement
Degree in Human Biology, Physical Science, physiotherapy, and sport science