Total 2 job vacancies by Transperfect Translations Pte. Ltd.

About TransPerfect:

TransPerfect is the world’s leading provider of language services and technology solutions, with over 100 offices globally. We partner with top industries and Fortune 500 companies to deliver comprehensive solutions that include interpretation, multicultural and digital marketing, SEO, website globalization, multimedia production, e-learning, training, and legal support. Our innovative software platforms enhance client partnerships by optimizing business processes.

What We’re Looking For:

Are you a driven individual with a passion for building relationships and achieving results? If so, we want to hear from you! At TransPerfect, we offer a dynamic environment where you can thrive, fast-track your career growth, and develop personally. We provide comprehensive training in our services, technology solutions, and workflows to set you up for success.

Position Summary:

As the Director of Business Development, you’ll be at the forefront of cultivating new business relationships and acquiring exciting new accounts.

Key Responsibilities:

• Develop and implement effective strategies to drive new revenue and secure new business.

• Manage the end to end sales cycles: identify, qualify, and close sales opportunities

• Gain a deep understanding of TransPerfect’s services, benefits, and competitive advantages and promote TransPerfect by educating clients about our diverse services

• Generate prospective leads and build client relationships through cold calling, online research, networking events, trade shows, and direct marketing.

• Manage pricing and contractual issues, ensuring a thorough understanding of company procedures.

• Provide client support and manage client expectations effectively

• Coordinate with clients and production teams to quote, manage, and bill projects daily, ensuring smooth and profitable operations.

• Communicate professionally with stakeholders at all levels.
  

Essential Experience Required:

• 4+ years of strategic business development experience

• Proven track record of success in a high-level B2B sales environment with a complete sales lifecycle from lead generation to closing

• Strong problem-solving and analytical skills

• Proven capability in managing complex, multi-stakeholder sales cycles

Overview:

The Client Services Associate is the first point of contact for clients and it is responsible for liaising between

Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and

sending projects to Production.

Job Description:

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and
• timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team/individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with all ISO regulations, processes and procedures
• Potentially troubleshoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues
• Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

Required Skills & Experience:

• Minimum Bachelor’s degree or its equivalent
• Experience in customer service
• Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
• Effective time management and ability to multi-task in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work well with people from a variety of different backgrounds and cultures, being able to work independently and as part of a team