Total 12 job vacancies by Total Ebiz Solutions Pte. Ltd.

Experience:

• 4–8 years in automation, DevOps, cloud infrastructure, or security platform engineering
• Professional experience delivering and supporting production systems
• Built CI/CD pipelines, cloud infrastructure, workflows, or platform integrations (work or strong portfolio)
• Can deliver assigned work with guidance; escalates design decisions
• Strong experience owning production platforms and integrations end to end
• Several years building and running production CI/CD, cloud infrastructure, or workflow automation (not ad hoc scripts only)
• Experience mentoring engineers and leading technical work over multiple quarters

Technical skills:

• Hands-on with at least one major cloud (AWS, Azure, or GCP). Multi-cloud is a plus.
• Terraform, CloudFormation, Pulumi, or similar — standards, review, and ownership
• Kubernetes or cloud-native runtimes (e.g. Cloud Run, managed container services)
• Built or led pipeline design for GitHub Actions, GitLab CI, ArgoCD, Jenkins, or similar
• REST, GraphQL, gRPC, or WebSockets; API design and integration
• Automation platforms, orchestration, or SOAR playbooks
• Prometheus, Grafana, ELK, cloud monitoring, OpenTelemetry, or similar
• SOAR playbooks, orchestration platforms, or enterprise workflow systems
• Familiar with SIEM, SOAR, and SOC workflow systems, or threat intelligence platforms
• Strong Python, Golang, Node.js, or similar for services and automation; scripting (Bash, PowerShell)
• Message queues and pub/sub (Kafka, RabbitMQ, cloud pub/sub, etc.)
• Cloud warehouses, PostgreSQL, Redis, or similar Logging/tracing/metrics, secure coding, release governance

Desirable Skills (Added Advantage):

• Enterprise SIEM, SOAR, SecOps, or threat intelligence platforms.
• Low-code workflow tools (OutSystems, Mendix, Power Apps, ServiceNow, or similar).
• Full-stack development for operator tools and portals.
• BI dashboards or data visualisation.
• Cloud AI/ML and LLM-based workflows.

Education:

Degree in Computer Science, Computer or Electronics Engineering, Information Technology, or a related discipline.

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.

JD for System Engineer

Manage the day-to-day operations of client systems, including provisioning, de-provisioning, and lifecycle management of user and machine identities. Administer and maintain Active Directory and LDAP directory services, ensuring accurate and up-to-date identity records across the environment. Operate and support One Identity solutions, handling configuration, troubleshooting, and routine maintenance. Process access requests in a timely manner, ensuring requests are fulfilled in accordance with established policies and approval workflows. Monitor client systems for anomalies, policy violations, and potential security threats, escalating and resolving issues promptly. Maintain accurate documentation of system configurations, procedures, access records, and operational runbooks.

Access Governance and Compliance

Support periodic access reviews and audits, identifying and remediating access risks in line with internal policies and regulatory requirements. Assist in tracking system related risks and remediation action plans, providing updates to relevant stakeholders. Generate reports on access activity, identity lifecycle status, and compliance posture for management and audit purposes.

Stakeholder Support

Serve as the first point of contact for system -related issues and queries from users and IT teams, providing clear and timely resolution. Work closely with the broader IT and security teams to ensure identity and access controls remain aligned with business needs. Maintain service quality and operational consistency as the team transitions project-focused members to new system initiatives.

• Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/Waterfall project development life cycle.

• Strong project management skills to manage projects with challenging timeline, changing requirements

• Strong stakeholder management skills to manage external dependencies, business users and management to report blockers and progress, and able to articulate clearly the project status

• Relevant experience in and knowledge of microservice architecture will be advantageous

• Relevant experience in web-based development and mobile IT projects.

• Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.

• Familiarity with governance, audit in enterprise IT environments.

• Working experience in government environment

• Strong analytical, conceptualisation and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Results and customer oriented.

• Team player with strong organization and people handling skills.

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• Conduct regular work group meetings and provide project progress and status reports to stakeholders.
• Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.
• Manage processes and procedures covering issue and risk management.
• Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period.
• During project maintenance, lead the application maintenance and support services covering: Contract Management Service Level Management (SLM) Service/Change Request Management (scope, schedule, budget, prioritisation)Problem and Incident Management (tracking, escalation, closure) Audit and Security Services Risk Management
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles.
• Proven ICT project management experience, preferably in medium to large scale ICT projects for clients.
• Experience in IT Infra Project Management (Systems, Cloud, Network, Facilities, Data Center).
• Possess a proven and successful track record in delivering complex IT projects/programs.
• Hands-on IT professional with full SLDC lifecycle experience.
• Experience in a project management methodology - Prince2, PMP.
• Good knowledge of ICT infrastructure: Servers. Network, IT Security, end-user computing (EUC), ICT Operation.
• Knowledge and experience on Use Cases and threat model development.
• Strong knowledge in Firewall, IPS, WAF, Proxy, API gateways and Network Security Architecture.
• Experience in SIEM, Security Architecture.
• Review and verify security requirements for new initiatives, for delivery of secured systems.

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.

Key Experiences and Qualifications We Seek Educational Background: ● Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: ● 3–5+ years of relevant experience in application support, systems support, or operations roles. ● Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: ● Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments ● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). ● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. ● Basic knowledge on REST APIs, system integrations and authentication design ● Understanding of incident, problem, and change management processes. Problem-Solving Skills: ● Strong analytical and troubleshooting skills. ● Ability to break down complex incidents into clear, actionable steps. ● Calm and methodical approach when handling production issues under pressure. Operational Practices: ● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). ● Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): ● Experience supporting cloud-native or microservices-based systems. ● Basic scripting skills (e.g. Bash, Python) for automation. ● Experience working in government, regulated, or large-scale enterprise environments. ● Knowledge of disaster recovery and business continuity planning.

1. Strong communication, presentation skills in a dynamic and fast paced environment

2. Able to front users in gathering requirements, planning and exeuction

3. interest in learning and furthering agency and Gov interests in S&T, esp in sensors, autonomous equipment and Video analytics

4. Keen learner, and open to experiment beyond traditional technologies

5. Affinity with AI, coding and linking sensors to clouds and models will be an advantage.

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Investigates problem areas.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Have a thorough understanding of computer systems, in order to recognise any hardware limitations that could impact software design.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.

General:
• Able to communicate well, strong conviction in the Government's mission and good user management skills

• Experienced in running major projects with strong management skills

• Can think of the big picture while being able to deep-dive into details if required

• Able to hands-on and go onsite e.g. project sites if required.

Responsibilities:
Responsible for conducting research, analysing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions

• User and Citizen Insights:

o Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviours, motivations, and pain points.

o Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.

o Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.

• Data Analysis and Communication:

o Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.

o Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.

• User-Centric Ideation and Problem-Solving:

o Facilitate workshops and ideation sessions prioritising user needs.

o Apply design thinking principles to creatively solve problems and envision innovative solutions.

• Customer Journey Mapping and Experience Design:

o Create customer journey maps and other artefacts to communicate research findings.

o Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.

o Apply research insights to design seamless and engaging customer experiences.

o Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.

• Performance Measurement and Improvement:

o Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.

• Methodological Expertise:

o Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.

o Ensure methodological rigour in all research and service design activities.

GIS Skillsets:
• Conducts user research with government data users to understand GIS workflows, needs, and pain points related to maps, dashboards, and data discovery.

• Designs intuitive map interactions, dashboards, and data discovery experiences; creates service blueprints and user journeys that improve usability and adoption.

• collaborates with product, GIS, and engineering teams to prototype, test, and iterate interfaces, ensuring accessibility, inclusivity, and consistent data storytelling.

“By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.”

General:
• Able to communicate well, strong conviction in the Government's mission and good user management skills

• Experienced in running major projects with strong management skills

• Can think of the big picture while being able to deep-dive into details if required

• Able to hands-on and go onsite e.g. project sites if required.

Responsibilities:
Responsible for conducting research, analysing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions

• User and Citizen Insights:

o Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviours, motivations, and pain points.

o Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.

o Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.

• Data Analysis and Communication:

o Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.

o Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.

• User-Centric Ideation and Problem-Solving:

o Facilitate workshops and ideation sessions prioritising user needs.

o Apply design thinking principles to creatively solve problems and envision innovative solutions.

• Customer Journey Mapping and Experience Design:

o Create customer journey maps and other artefacts to communicate research findings.

o Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.

o Apply research insights to design seamless and engaging customer experiences.

o Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.

• Performance Measurement and Improvement:

o Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.

• Methodological Expertise:

o Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.

o Ensure methodological rigour in all research and service design activities.

GIS Skillsets:
• Conducts user research with government data users to understand GIS workflows, needs, and pain points related to maps, dashboards, and data discovery.

• Designs intuitive map interactions, dashboards, and data discovery experiences; creates service blueprints and user journeys that improve usability and adoption.

• collaborates with product, GIS, and engineering teams to prototype, test, and iterate interfaces, ensuring accessibility, inclusivity, and consistent data storytelling.

“By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.”

Responsibilities:

Management of ICT Application Contract and Operating Budget
• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance
• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance with IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements:
• At least seven (7) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should possess the following skill sets:
- Project Management: Capable of overseeing project budgets, handling change requests and ensuring projects are completed within financial constraints.
- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.
- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.
- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.
- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.
- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

“By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.”

Minimum requirements are experience with AWS, Kubernetes, and ECR repositories, and DataRobot knowledge is a plus as the applications are hosted on these services and requires in supporting day-to-day tasks.

Years of Experience:

At least 4 - 5years’ experience in developing, implementing and maintaining IT systems

Role and Responsibilities:

The Level 2 Support team is responsible for providing advanced technical support for the Data Streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance.

Key Responsibilities:

Incident Management

• Investigate and resolve incidents escalated by the L1 support team.
• Conduct root cause analysis (RCA) for recurring or critical issues.
• Escalate complex incidents to Level 3 (L3) or vendor teams where necessary.

System Monitoring& Maintenance

• Monitor system performance, data flows, and integrations within the Data Streaming environment.
• Perform routine system health checks, log reviews, and preventive maintenance tasks.
• Implement minor configuration changes and system optimizations as required.

Problem & Change Management

• Support problem management activities by identifying and addressing underlying technical issues.
• Participate in change management processes, including testing and deployment of patches, upgrades, and new features.

Collaboration &Communication

• Work closely with L1 support, infrastructure, data engineering, and vendor teams to ensure timely issue resolution.
• Document troubleshooting procedures, resolutions, and updates for knowledge base improvement.
• Communicate technical updates and incident statuses to relevant stakeholders.

ContinuousImprovement

• Recommend improvements to monitoring tools, workflows, and processes to enhance system reliability.
• Support system audits, compliance checks, and performance reviews.

Requirements / Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience in application or platform support, preferably in data systems or cloud environments.
• Familiarity with DataRobot, or datastreaming technologies is an advantage.
• Strong analytical and troubleshooting abilities.
• Proficient in incident and problem management processes (e.g., ITIL framework).
• Good communication and stakeholder management skills. 

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy and consented to us using the personal data you shared for the purpose stated in the said policy.

Role: Software Engineer (Salesforce)

We are now looking for a top-notch Salesforce developer to join us in this mission, designing world class Salesforce applications for Service Cloud and/or Public Sector solutions.

You will be responsible to gather project requirements, analyse project objective/goal to create customer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.

You will work within an agile development team at the to modernise and develop CaseCentral, a case management platform. 

Your responsibilities include:

•           Collaborating with stakeholders to validate business requirements

•           Developing Apex classes and triggers to support business needs and custom user interface development

•            Using Salesforce APIs to integrate with third-party systems components/services

•           Adhering to Salesforce best practices with proper documentation

Qualifications and Experience Required:

•           Certified Salesforce Platform Developer

•           Minimum of 4+ years of Salesforce development experience, especially with Service Cloud

•           Experience with Salesforce Public Sector Solutions will be a bonus

•           Knowledge of Salesforce development and customisation, including:

o            Apex development

o           Visualforce page development

o           Lightning components development

o           Experience in third-party API and SFTP integrations

o           Experience with data migration through other CRM tools, e.g., data loader, including experience with Curam DB2 (preferred)

•           Configuration Experience, including:

o           Hands-on configuration experience in administration setup (managing org, users, profiles, roles, security controls, data and support processes configuration)

o           Experience in designing custom objects, custom fields, picklists, page layouts, workflows, approval processes, validation rules and flows

o           Experience in report and dashboard configuration

o           Experience with OmniStudio and Omniscript will be a bonus

Required Personal Qualities:

•           Ability to work independently

•            Strong problem-solving skills with capacity to provide optimal solutions

•           Effective communication with customers/business stakeholders and provide consultation on Salesforce solutions

•           Ability to provide consultation on Salesforce solutions

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy and consented to us using the personal data you shared for the purpose stated in the said policy.