Total 6 job vacancies by Tong Tar Transport Service Pte Ltd

Company Overview

TONG TAR TRANSPORT SERVICE PTE LTD is a transportation company specializing in moving people safely. We prioritize safety and customer satisfaction in delivering reliable transport services.

Job Summary

You will independently manage transport operations for the school transport division, focusing on customer service, route planning, crew management, and driving process improvements to ensure safe, efficient, and high-quality service delivery.

Responsibilities

• Strategize, plan, and execute transport operations to ensure smooth and efficient service delivery
• Lead and manage coordinators and bus crew, both internal and external, to maintain operational effectiveness
• Receive and process route orders and onboard passengers according to established procedures
• Communicate with customers and stakeholders to address queries and facilitate onboarding processes
• Plan and assign routes to appropriate drivers, ensuring optimal route coverage and safety
• Lead training sessions to uphold service quality standards among transport crew
• Proactively handle customer feedback, queries, and complaints to enhance service satisfaction
• Adopt and promote IT tools and technology to improve workflow and train crew members accordingly
• Maintain focus and multitask effectively to meet customer deliverables under pressure
• Demonstrate a good sense of road direction to support route planning and driver coordination
• Exhibit a positive, willing attitude as a learner, worker, and leader within the team

Company Overview / Employee Value Proposition

We are a transport company that specialises in the movement of people from place to place. Safey is our over-riding priority, as with ensuring that our customers achieve satisfaction for the services that we render.

Job Summary

You will independently manage the transport operations across multiple projects, driving seamless customer service, route planning, and coordination with drivers and stakeholders to ensure safe, efficient, and high-quality transport delivery.

Responsibilities

• Plan and execute onboarding procedures for passengers based on route orders to ensure smooth service initiation
• Collaborate with customers and stakeholders to resolve queries and facilitate onboarding processes effectively
• Design and coordinate driver routes to optimize transport operations and meet project requirements
• Train bus crew and monitor service quality to uphold company standards and customer satisfaction
• Address and resolve customer feedback, queries, and complaints constructively to enhance service experience
• Communicate clearly and manage bus crew to maintain operational efficiency and safety compliance
• Utilize IT tools and technology to streamline workflows and train team members on their effective use
• Create visual materials for presentations to support internal communication and external stakeholder engagement
• Adapt to dynamic work conditions and maintain performance under pressure to meet operational demands
• Demonstrate meticulous attention to detail and multitask effectively to ensure timely delivery of transport services
• Foster a positive, collaborative team environment and continuously develop skills as a learner and manager

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The ability to communicate and manage bus crew is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

3. Plan, route and co-ordinate with suitable drivers on their routes;

4. Assist in training and ensuring that service quality is upheld;

5. Deal with feedback, queries and complaints positively;

6. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to create visuals for use in presentations for internal and external parties;

7. Able to adapt and work comfortably under pressure;

8. A willing and cheerful learner and worker.

The chosen candidate is expected to sign a contract of 2 years as you will undergo 3 months of training.

Looking for a rewarding career that fits your schedule? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible full time / part time bus captains(40+ seaters) to provide outstanding service in transporting people between various places. Core working timing is 6.30am-8.30am, 5pm-9pm, Sun-Fri. Suitable for retirees or those who do not want a hectic job schedule.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· Additional trips done on weekdays/school holidays/Sat/Sun will be paid accordingly

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. Heavy vehicle parking fee will be provided where available.

~~~ A Work-Life Balance Company ~~~

We are looking for a candidate to support and administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The ability to communicate and manage bus crew is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

3. Plan, route and co-ordinate with suitable drivers on their routes;

4. Assist in training and ensuring that service quality is upheld;

5. Deal with feedback, queries and complaints positively;

6. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to create visuals for use in presentations for internal and external parties;

7. Able to adapt and work comfortably under pressure;

8. A willing and cheerful learner and worker.

The chosen candidate is expected to sign a contract of 2 years as you will undergo 3 months of training.

Looking for a rewarding career that fits your schedule? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible full time / part time bus captains (20+ seaters) to provide outstanding service in transporting people between various places — mainly between schools/factory and homes. Core working timing is 6am-9am, 1pm-6pm, Mon-Fri. Saturday trips optional. Suitable for semi-retiree and people who like to work with children.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations safely

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tyres, lights and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· Additional trips done on weekdays/school holidays/Sat/Sun will be paid accordingly

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. HDB vehicle parking fee will be reimbursed where available.

~~~ A Work-Life Balance Company ~~~