Total 4 job vacancies by The Loud Clan Pte. Ltd.

Key Responsibilities

• Define and drive the design strategy across brand, growth marketing, campaigns, digital experiences, and customer journeys, ensuring a consistent and impactful user experience
• Build, lead, and develop a high-performing design team, establishing scalable processes, quality standards, and best practices to drive creative excellence
• Partner closely with marketing, product, content, and regional teams to deliver compelling and user-centric experiences across multiple channels and markets
• Oversee the end-to-end creative process, including concept development, campaign execution, design systems, and visual identity standards
• Establish and optimize design operations, workflows, and collaboration frameworks to improve efficiency, execution quality, and speed-to-market
• Leverage customer insights, user research, and performance data to continuously improve experiences and drive business impact

What We're Looking For

• 10+ years of experience in design leadership, user experience, creative direction, or growth design, with significant experience in fintech, financial services, blockchain, or high-growth technology environments
• Proven track record of building, managing, and developing high-performing design teams, with experience establishing scalable design systems, operational frameworks, and quality standards
• Strong portfolio demonstrating excellence across brand, digital, product, and growth marketing design, with experience delivering customer experiences that drive engagement, conversion, and business growth
• Exceptional stakeholder management and cross-functional collaboration skills, with experience partnering closely with senior leaders across marketing, product, operations, and business functions
• Strong professional proficiency in English and Chinese to effectively lead team members and collaborate with stakeholders and business partners across regional markets where these languages are used in the course of work

What We Offer

• Opportunity to shape the creative vision and customer experience of a fast-growing global organization
• Exposure to senior leadership and strategic initiatives across multiple markets and business functions
• A collaborative, high-performance environment that values innovation, craftsmanship, and continuous learning

About the Role

We are looking for a data-driven and detail-oriented CRM and Lifecycle Assistant Manager / Manager to drive user lifecycle initiatives and optimize our CRM ecosystem. In this role, you will own lifecycle marketing execution, support CRM platform modernization, and work closely with Product, Growth, and Analytics teams to deliver scalable, personalized customer engagement programs that improve activation, retention, and long-term user value.

Key Responsibilities

• CRM Platform Management & Migration: Support the migration, integration, and optimization of our CRM platform (Braze), including requirements gathering, data validation, testing, go-live activities, and stakeholder coordination.
• Lifecycle Marketing Execution: Design, build, and manage lifecycle journeys across onboarding, activation, engagement, retention, and reactivation stages to improve key customer and business outcomes.
• Segmentation & Personalization: Develop audience segmentation, behavioral triggers, and personalized communication strategies across owned channels to enhance user experience and conversion performance.
• Performance Analysis & Experimentation: Monitor lifecycle funnel performance, maintain a structured A/B testing roadmap, and leverage analytics to optimize metrics such as KYC completion, activation, first-time deposit, first-time trade, MAU, and retention.
• Marketing Operations Excellence: Manage CRM campaigns, maintain data hygiene and event tracking accuracy, and identify opportunities to improve operational processes, scalability, and campaign effectiveness.

What We're Looking For

• 5–6 years of experience in CRM operations, lifecycle marketing, growth marketing, or marketing automation, with hands-on experience managing customer engagement programs at scale.
• Strong working knowledge of Braze, including campaign execution, Canvas journey design, audience segmentation, and CRM platform integrations involving customer data pipelines.
• Data-driven mindset with experience using analytics and BI tools to evaluate performance, generate insights, and drive experimentation and optimization initiatives.
• Excellent project management and stakeholder management skills, with the ability to coordinate multiple workstreams and collaborate effectively across Product, Analytics, Growth, and Marketing teams.
• Strong communication skills in English. Ability to communicate effectively in Chinese is required to support cross-border collaboration and marketing operations across Chinese-speaking markets.
• Experience in fintech, brokerage, trading platforms, CRM platforms, CDPs, or marketing technology ecosystems will be advantageous.

About the Role

We are looking for a creative and user-focused UX/UI Designer to craft intuitive, visually compelling digital experiences across web and mobile platforms. Working closely with product, development, and cross-functional teams, you will transform ideas and user needs into seamless product experiences while exploring how AI-powered tools and emerging technologies can enhance both design workflows and user engagement.

Key Responsibilities

• UX/UI Design Execution: Design seamless and user-friendly experiences across web and mobile products, creating wireframes, user flows, prototypes, and high-fidelity UI designs that balance usability with visual excellence.
• User-Centered Product Design: Apply user research insights, usability best practices, and design thinking methodologies to create intuitive and effective digital experiences that meet both user and business needs.
• Cross-Functional Collaboration: Partner closely with product managers, developers, strategists, and other stakeholders to define requirements, solve design challenges, and deliver high-quality product experiences.
• Visual Design & Storytelling: Transform ideas and concepts into visually compelling digital products, ensuring consistency, clarity, and strong attention to detail throughout the user journey.
• AI & Innovation Integration: Explore and integrate AI-powered design tools and emerging technologies into design workflows to improve efficiency, creativity, and product outcomes.
• Continuous Improvement: Monitor user engagement and usability performance, identifying opportunities to refine experiences and enhance overall product effectiveness.

What We're Looking For

• 2–5 years of experience in UX/UI, product design, or a related field, with a strong portfolio demonstrating end-to-end design work across web and mobile platforms.
• Proficiency in Figma, Adobe Creative Suite, or similar design tools, with the ability to create wireframes, prototypes, and polished visual designs.
• Strong understanding of user-centered design principles, information architecture, interaction design, and usability best practices.
• Familiarity with AI-powered design tools and an interest in emerging AI trends and their application within digital product design.
• Excellent visual design skills, strong attention to detail, and the ability to think conceptually while executing ideas to a high standard.
• Strong collaboration and communication skills, with experience working effectively in cross-functional product environments.

Job Description

• Develop a deep understanding of the business team’s strategy, challenges, and opportunities. Proactively assess organizational health, identify key issues related to organization, talent, and culture, and provide impactful recommendations and solutions to business leaders.
• Support business units in organizational design and optimization to enhance overall organizational effectiveness.
• Lead workforce planning, conduct talent reviews for key positions, build talent pipelines, and drive high-potential talent development programs.
• Act as a bridge between the business team and the HR Center of Excellence to ensure the effective implementation of HR policies, systems, and processes.
• Guide business teams in setting clear and challenging goals, ensure effective execution of the performance management cycle, and design or optimize incentive programs based on the team’s business characteristics to motivate and energize the workforce.
• Focus on employee experience, proactively identify and resolve employee concerns, and foster positive employee relations.
• Monitor team dynamics and employee sentiment, establish effective communication channels, and strengthen team cohesion and sense of belonging through proactive employee engagement and cultural initiatives.
• Provide data analysis and HR reporting to support business decision-making.

Qualifications

• At least 8 years of HR experience, including a minimum of 3 years of proven HRBP experience.
• Hands-on experience within the financial industry
• Experience in supporting regional office.
• Solid understanding of various HR functions, with hands-on experience in workforce planning, performance management, recruitment, and employee relations.
• Strong business acumen and analytical thinking, with the ability to quickly learn and understand complex business logic and translate business challenges into actionable HR initiatives.
• Self-driven and proactive, with the ability to identify, define, and solve problems independently, and deliver results.
• Excellent communication, coordination, and influencing skills; able to build trust with leaders at different levels and with diverse management styles, engage in candid and in-depth discussions, and effectively drive decision-making.
• High sense of ownership and resilience, with the ability to thrive in a fast-paced and constantly evolving business environment.
• Able to use Chinese and English as daily working language to work with Chinese- Speaking Stakeholders
• This role involoved 30 % of travelling in Asian Region