Total 22 job vacancies by The Fullerton Bay Hotel

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Has to be always well prepared and knowledgeable about all recipes, presentations and taste of dishes established by hotel policy.

•Checks the quality of raw materials in assigned areas, as well as their storage, handling and usage.

•Conducts training on all related food preparations, hygiene and grooming standards in conjunction with the Sous Chef.

•Keeps the Sous Chef informed about all aspects of assigned section, including equipment, working environment, staff problems and departmental relations.

•Attends kitchen meetings in absence of the Sous Chef and counsels subordinate’s employees if necessary.

•To ensure that all kitchen Mise en Place is prepared according to production plan.

•Assists Sous Chef in creating and developing new dishes and recipes by keeping up with the latest market trends.

Requirements:
•Completion of GCE ‘O’; or minimum of two years related experience and/or training; or equivalent combination of education and experience.

•Knowledgeable in all food products

•Knowledge of all cooking methods

•Knowledgeable in all cutting methods

•Trained in all food safety and sanitation standards

· Has to be always well prepared and knowledgeable about all recipes, presentations and taste of dishes established by hotel policy.

· Checks the quality of raw materials in assigned areas, as well as their storage, handling and usage.

· Conducts training on all related food preparations, hygiene and grooming standards in conjunction with the Sous Chef.

· Keeps the Sous Chef informed about all aspects of assigned section, including equipment, working environment, staff problems and departmental relations.

· Attends kitchen meetings in absence of the Sous Chef and counsels subordinate’s employees if necessary.

· To ensure that all kitchen Mise en Place is prepared according to production plan.

· Assists Sous Chef in creating and developing new dishes and recipes by keeping up with the latest market trends.

SKILLS & ABILITIES

· Completion of GCE ‘O’; or minimum of six months related experience and/or training; or equivalent combination of education and experience.

· Ability to develop test recipes and/or techniques for food preparation/presentation.

· Knowledge of food inventory

About Lantern

Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration. We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast-paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern’s identity as a must-visit, standalone bar in the heart of the city.

As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfil room service requests.

The Guest Relations Executive is the first point of contact for Lantern’s guests, responsible for delivering warm, story-driven, and intuitive luxury service. This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet’s positioning as a leading luxury rooftop bar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations

· Provide the perfect first impression with a smile and welcome

· Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”

· Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.

· To ensure that guest on every table receives attention and service.

· To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

· Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.

· To prepare a monthly report of guest comments, guest list and report that assist business decision.

· Have a full understanding of Operating Procedures and their role within these standards

· Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.

· Confidently take an order asking all relevant questions linked to sequence of service

· Ensure problems are dealt with immediately and proactively with the support of Outlet Manager

· Assist with private bookings and events, liaising with clients to ensure seamless execution.

· Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.

· Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.

· Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.

· Support Lantern’s programming, including themed nights, mixology masterclasses, live music events, and storytelling series.

· Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.

· Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

· Six months related experience

· Customer-oriented approach and patience

· Excellent people skills

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

· Keep abreast of changes in F&B especially high end bar trends and be proactive and resourceful in the analysis of such emerging trends and guests changing needs/preference.

· Champion high standards of Guest Relation services at all areas, and actively work to uphold such high standards by providing constant and honest feedback to all related team members/ and coaching them

· Establish rapport with guests, maintaining good relationship and handle all guest feedback, complains, service recovery in a timely manner.

· Be the key contact person to personally look after event organisers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly; personally and frequently verifying that guests attending the events/patronising outlet are receiving the best possible service in a consistent fashion and to pre-empt/ spot possible shortfalls, providing solutions to remediate it in a timely manner.

· Drive and develop guest engagement and satisfaction programs, targeting customer’s loyalty/ repeat business, aiming high guest return ratio.

· Review, impellent and ensure effective and efficient service standards, with the aim to achieve service excellence and organizational goals.

· Be on the floor during meal periods, performing The Fullerton Ambassador role, to welcome, usher, bid farewell to VIPs and event’s organisers/ planners, building rapport, assessing satisfaction and ensuring repeat business from these stakeholders

· Drive Tripadvisor ranking in all outlets, keeping the team focused on targets.

· Maintain a good rapport and working relationship with all staff, not only within the F&B department but all other departments in both hotels and precinct.

· Maintain high standards of department, personal grooming at all times, being a role model to the team.

Requirements:

· Minimum Diploma in a related discipline with 3-5 years relevant experience, and/or training in similar capacity; or equivalent combination of education and experience.

· Passion for service excellence and high service standards

Key Responsibilities:

• Assist in pastry, cake,  production.
• Refill and maintain buffet dessert displays.
• Support and operate live stations as required.
• Maintain cleanliness, hygiene, and food safety standards.
• Assist with daily kitchen operations and event setups.

Requirements
• 1–2 years of pastry, bakery, or hotel experience.
• Basic pastry production and food hygiene knowledge.
• Able to work shifts, weekends, and public holidays.
• Team player with a positive attitude.

Job scopes:

• Handle the day to day running of the lounge within the overall policies and controls established by the Hotel.
• Ensure that the brand values and standards are delivered and profitability achieved.
• Assist to oversee all of the issues pertaining to the guests' dining experience, such as quality control, staff management, inventory, customer service.
• Assist the Outlet Manager in training the Captains/Junior Captains.

Requirements:

• Minimum 3 years of working experience in the related field is required for this position.
• Candidates who has hospitality experience has an added advantage.
• Able to lead the team.
• Able to work in a fast paced environment.

6 months maternity cover

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• To scrutinize all invoices and verify their accuracy. 

• To double check invoices with purchase orders and receiving receipts. 

• To maintain records of all disbursements as required for company controls. 

• To process vendor payment via DBS bulk payment. 

• To reconcile vendor SOA and resolve discrepancies 

• To maintain proper filling and documentation as required by the Hotel. 

• To assist in month-end closing activities 

• Performs any other related duties that may be assigned from time to time.  

SKILLS & ABILITIES

• Min Diploma in in Finance/Accounting with 3 years related experience and/or training in similar capacity; or equivalent combination of education and experience.
• Candidate that has hospitality experience has an added advantage.
• Ability to work independently and in a fast-paced environment.

·      Carry out all administrative and clerical functions to support the Banquet team including but not limited to written and telephone communications to internal and external contacts

·      Completing administrative duties related to the Banquet Operation, including event signage, buffet tags and event lists and payroll responsibilities

·      Answer telephone and email messages and respond accordingly.

·      Prioritizing and distributing incoming mails

·      Coordination of department meetings, recording and distributing meeting minutes

·      Filing of all pertinent correspondence in a timely manner.

·      Maintain adequate inventory of office supplies.

·      Assist with ordering products for events, maintaining par levels and inventory counts.

·      Ability to complete daily tie outs based on BEO's and event consumption

·      Assist in keeping BEO log book and calendar updated.

·      Assist with staff scheduling to ensure efficient casual labor management

·       Perform all other duties assigned by the Manager

Job scopes:

· Ensure the smooth daily operation of the banquet department as well as all banquet bar services

· Meet clients for specific rooms and functions

· Responsible for daily operation by managing on the floor

· Review all banquet event orders to ensure proper set-ups are in place and correct

· Responsible for critically assessing procedures, policies, and methods of operation and alter them where necessary

· Responsible for the financial success of the department by monitoring productivity, revenues and costs

· Ensure all financial reporting is maintained and accurate (billing, payroll, etc.)

· Responsible for building relationships with the Conference Services Department to ensure that a common vision in direction is shared and our customer's expectations are exceeded.

· Responsible for building relationships with other Food & Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a team

· Responsible for ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible

· Maintain and ensure that all function information is kept up to date with respect to all changes and/or revisions

· Participate in the budgeting process of the department by establishing clear and precise priorities for operational expenditures

· Actively develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of workplace safety standards

· Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management in timely fashion

· Coach and train the Banquet leadership team in all aspects of the department, monitoring their development and providing critical feedback and performance reviews

Requirements:

· Minimum 3 years in banquet operations management

· Experience in a high volume, quality focused establishment is preferred

· Attention to cleanliness and safety

· Has to be always well prepared and knowledgeable about all recipes, presentations and taste of dishes established by hotel policy.

· Checks the quality of raw materials in assigned areas, as well as their storage, handling and usage.

· Conducts training on all related food preparations, hygiene and grooming standards in conjunction with the Sous Chef.

· Keeps the Sous Chef informed about all aspects of assigned section, including equipment, working environment, staff problems and departmental relations.

· Attends kitchen meetings in absence of the Sous Chef and counsels subordinate’s employees if necessary.

· To ensure that all kitchen Mise en Place is prepared according to production plan.

· Assists Sous Chef in creating and developing new dishes and recipes by keeping up with the latest market trends.

SKILLS & ABILITIES

· Completion of GCE ‘O’; or minimum of six months related experience and/or training; or equivalent combination of education and experience.

· Ability to develop test recipes and/or techniques for food preparation/presentation.

· Knowledge of food inventory

• Responsible for the smooth operation and overall performance of all building ‘s services by running shift duty or daily normal duty.

• Carry out daily checks and logging of Hotel M & E plant and equipment.

• Ensure PPM Schedule and repair works is carried out accordingly.

• Carry out daily repair & maintenance works assigned by the Technical Officer

• Provide emergency support to all building services as and when required

• To implement regular inspections on all services, e.g. the fire alarm and protection systems, chiller system, etc.

• Ensure comfort levels in all F&B outlets, office spaces and public areas through physical checking of the area.

• Ensure prioritized attention to maintenance work orders and complaints respecting the department’s standards

• To assist in ordering any spare parts, ensuring speedy completion of jobs that need to be carried out

• Provide front-line supports and troubleshoot in the event of breakdowns

Job Responsibilities

• Ensure the efficient, economical and sound operation of equipment i.e. Boiler, Chiller, Emergency Generators, Fire Pumps, Kitchen, Refrigeration, HVAC/Laundry and the auxiliaries of these, etc.
• Ensure immediate provision of services necessary to guests and other operating departments.
• Ensure coordination with other operating departments in the implementation of repair and maintenance schedule.
• Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds.
• Respond to engineering and maintenance concerns.
• Perform and/or monitors maintenance and preventive maintenance projects.
• Respond to all building related safety concerns.
• Maintain departmental compliance with hotel maintenance procedures.
• Support hotel departmental maintenance programs and executes daily, weekly and monthly checklist.
• Assist management in specifying proper supplies and equipment for operations.
• Deal with guest related concerns.
• Maintain the guest room, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.
• Must possess knowledgeable of basic hand/power tool operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.

• Responsible to supervise and prepare all food in assigned kitchen.

• Prevent food spoilage through daily checks and ensures that all incoming and outgoing food items are up to agreed standards.

• Have full knowledge of all menus being offered in the respective kitchen at any one time.

• Ensure that all conducted training of food preparations, hygiene and grooming standards is relayed, understood and followed by subordinates.

• To ensure that all kitchen Mise en Place is prepared according to production plan.

• To carry out daily checks of all refrigerators and freezers.

• Check food storage areas and refrigerators for cleanliness and proper functioning at least twice daily.

• Concerned with maintaining a consistent quality and continuously shows efforts to upgrade the products produced in assigned area.

• To ensure constant rotation of all stocks in the kitchens.

• To ensure highest standards of hygiene are always adhered to throughout Food preparation.

• Keep superior informed about all aspects of assigned section, including equipment, working environment, staff problems and departmental relations.

• Responsible for the cleanliness of respective section.

• Ensure all equipment is being maintained and cleaned regularly.

Requirements:
• Completion of GCE ‘O’; or minimum of two years related experience and/or training; or equivalent combination of education and experience.

• Knowledgeable in all food products

• Knowledge of all cooking methods

• Knowledgeable in all cutting methods

• Trained in all food safety and sanitation standards

The Butler ensures a pleasant and impeccable service experience by personally attending to guests/customers’ needs and requests. The primary responsibilities include coordinating amenity deliveries, replenishment of room amenities, attending to errands assigned by VIP guests/customers, perform Food and Beverage related duties and household management in luxurious suites. He/She should be able to work under stressful situation and tight time constraints with ease.

The Butler should have a fundamental knowledge of formal etiquettes and international protocols for addressing Royals, State of Heads or prominent corporate delegates or VIPs. He/She works with other butlers and departments such as Housekeeping, Food and Beverage and Concierge to meet guests/customers’ requests and handle logistical matters such as in-room dining, laundry, garment pressing and shoe shine services. Due to the high guest interface, the Butler should have excellent communication skills, a good command of English and exceptional listening skills in managing various guests/customers’ requests and queries. He/She is required to be resourceful in resolving any challenges faced and be knowledgeable of major tourist attractions and current local events and activities. He/She should be aware of the property's safety regulations.

~ Acquire industry knowledge
~ Demonstrate initiative and enterprising behaviours
~ Establish relationships for guest confidence
~ Facilitate effective communication and engagement at the workplace
~ Identify and establish internal and external stakeholder relationships
~ Maintain personal image and emotional competence to manage self and team at the workplace
~ Monitor guest/customer experience
~ Perform online collaboration
~ Provide butler service
~ Provide essentials of dining room service
~ Provide room service
~ Resolve guest concern and feedback
~ Role model the service vision
~ Study specialty coffee
~ Study specialty tea
~ Study wine and spirits

• Allocate daily work and any special assignment to the staff.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• To conduct briefings with the room attendants and ensure they execute the special requests.
• To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• To check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest.
• To ensure that own work and the work of the room attendants supervised, are completed at the end of the shift.
• To organize and assign daily crash programs to ensure the periodic work is carried out to maintain the hotel standard of cleanliness.
• To check the cleanliness and maintenance of the following:

i. Vacant rooms according to reception's report and to check/report of the variance.

ii. Occupied and c/o rooms are cleaned on time and within standard required.

iii. All suites and VIP rooms on floor assignment.

iv. All corridors, stores, pantries, exit doors and cleaning equipment, trolley and etc.

• To ensure that all out-of-order rooms are released as soon as it is ready to Front Office.
• To report all maintenance defects hotel procedures and follow through to rectification.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.