Total 21 job vacancies by Spd Ltd.

We are looking for a Business Process Intern to join our team and support process improvement initiatives across our business functions. You will work closely with cross-functional teams to analyse, improve, and document business processes. This will contribute to ongoing operational and strategic initiatives that enhance efficiency, data quality, and service delivery.

Responsibilities

• Conduct detailed business and process assessments to identify gaps, inefficiencies, and areas for improvement
• Map and visualize workflows (process mapping) to support analysis and process re-design
• Collaborate with project teams during implementation phases and support cross-functional initiatives
• Perform gap-fit analysis and raise issues or clarifications to project stakeholders as needed
• Conduct research, benchmarking and market analysis to identify best practices and support recommendations
• Gather and analyze data from ERP, CRM, and other systems to assist in business decision-making
• Develop and maintain dashboards or reports on KPIs and operational performance (e.g., Excel, Power BI)
• Create and update SOPs and internal documentation for business processes
• Document project progress and assist in preparing reports, training materials, and executive presentations
• Support internal audits and ensure process compliance with industry regulations
• Assist in maintaining master data and improving data quality across business

Preferred Competencies & Qualifications

• Studies in related Business or Information Systems disciplines
• Strong analytical and problem-solving skills
• Proficient in Excel (e.g. Power Query, Pivot Tables); familiarity with Power BI or Tableau is a plus Excellent written and verbal communication skills
• Proactive, detail-oriented and organized

Summary:

The Manager plans, develops and reviews the services and operations of the Enabling Skills for Life (ESLP) – Living Skills, formerly Day Activity Centre. He / she also drives the post-18 service continuum, and co-lead or develop initiatives within the adult service landscape or for SPD, to meet emerging needs of the clients and caregivers, or for SPD strategic development.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

• Responsible for all matters pertaining to administration, operations and control of the living skill and care programmes.

• Recommend policies and practices for the efficient and effective operation and management of services under your purview as well as implementing those policies and practices.

Operations

• Drive outreach activities to enrol persons with disabilities (PwDs) and caregivers.

• Develop and implement a slew of independent living skills, social engagement and care programmes to engage PwDs and caregivers.

• Supervise a multidisciplinary team including social workers, therapists, support and administrative staff, and work with various government as well as community-based organisations to offer services to adults with disabilities.

• Lead the team in developing the service model / review, setting service guidelines/standards and monitoring service delivery of programmes.

• Responsible for achieving key performance indicators, providing progress reports and assisting in data analysis for planning and reporting purposes.

• Keep abreast of latest development in service delivery of related areas to ensure that service delivery for our clients are updated.

• Submit indicators to all relevant funding agencies such as MSF and SG Enable etc. Coordinate the claims for submission to funding agencies.

• Prepare annual budget for the center, and relevant papers where required.

Service Development & Sustainability

• Engage in organizational planning i.e. strategic planning, programme planning and services review of the programmes

• Ensure the sustainability of the programmes, including funding exploration and renewals.

• Keep current with the funding rates (norm costs) and requirements for the programme.

• Prepare annual budget for the center.

Networking

• Responsible for outreach to referral agencies, community organizations and hospitals for client referrals to ESH

• Participate in events organized or supported by SPD and develop strong networks with other Social Service Agencies (SSAs), community organizations and funding bodies like MSF, NCSS and SG Enable, towards active collaborations.

JOB HOLDER’S REQUIREMENT

• Master or Bachelor degree in any discipline related to health science from a good University.

• At least 5 years of relevant working experience in managing programmes for persons with disabilities.

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team.

• Business planning and marketing experience preferred.

• Communicative, persuasive and able to encourage and motivate the team.

• A good understanding and knowledge of the sector and dynamics is an advantage.

Administration & Operations

• Responsible to ESH Head and Director in all matters pertaining to the administration and programme planning of ESH On-site services.

• Recommend policies and practices for the efficient and effective operation and management of services and assist ESH, Lead and Director in implementing those policies and practices.

• Responsible for achieving key performance indicators in the client reach, outcomes and impact, providing progress reports and assisting in data analysis for planning and reporting purposes.

Service Delivery, Development and Sustainability

• Supervise the programme planning and delivery which include developing / implementing service elements that are evidence-informed and clinical relevance for clients and families.

• Oversee the enrolment of clients into the on-site services.

• Develop and work with the multidisciplinary team, ensuring efficient use of staff and volunteers.

• Responsible for ground sensing to find out the needs of the clients/caregivers in the area (working closely with the Outreach Services Team) and which programmes to prioritise.

Assist the Programme Manager in programme planning and delivery which include developing / implementing activities that are evidence-informed and clinical relevance for clients, caregivers and families.

• Plan client and caregiver training programmes, group activities and/or events

• Conduct pre-post or 6-monthly programme evaluation, update clients’ progress, collate and anlyse statistics, as needed.

• Coordinate or conduct training for clients and caregivers in community living, social and emotional wellbeing, physical maintenance and vocational activities.

• Ensure the safety and wellbeing of the clients.

Networking & Professional Matters

• Engage and partner referral agencies, community organisations and any other relevant agencies, for programming and events

• Participate in events organised or supported by SPD and assist the organisation in developing strong networks with other Social Service Agencies (SSA), community organizations and funding bodies like MSF, SSOs, PA, NCSS, SG Enable.

• Responsible for the booking of facilities within the CC and working with community partners to plan for social inclusion activities

Other Duties

• Any other duties as may be assigned from time to time.

Job Requirement

• A Degree or Diploma in social sciences or related discipline

• Fresh graduates are welcome to apply

• Relevant experience (3 years or more) in managing programmes for people with disabilities would be advantageous, though not mandatory

• Analytical, flexible, resilient, and able to see different perspectives and draw connectivity

• Confident as an independent project/team lead who can foster good teamwork

• Able to work on weekday evenings, Saturdays and/or Sundays

JOB SCOPE/ KEY RESPONSIBILITIES

Support Senior Training Officers in the provision of life and work skills training for trainees in programme. Support the team to achieve improvement in trainees’ independence, work skills and overall wellbeing.

• Assist trainees in performing areas of self-care such as feeding, grooming and toileting which including diaper changing and in maintaining good standards of hygiene.
• Plan and coordinate in the development of therapeutic and training materials for the trainees using a pro-active, collaborative, creative and person-centred approach. The areas of activities and training skills include independent daily living, communication and language, social emotional, community living, social and recreational, and vocational training. To identify trainees that display potential skills for open employment.
• Assist trainees in developing interventions and managing challenging behaviours with Senior Training Officer, Learning Coach, therapist and Psychologist.
• Assist in development and implementation of Individual Training Plans (ITP).
• Assist in maintaining and updating of ITP, training and assessment records of trainees.
• Assist and carry out regular review and updates to caregivers on care needs and applying their training to trainees’ home setting.
• Ensure that centre’s rules pertaining to trainees’ safety, well-being, work hazards and prescribed training procedures are adhered to.
• Carry out proper and regular housekeeping of training space and facilities.
• Assist and ensure the documentation of the trainees’ progress and daily activities and attendance area recorded.
• Assist in conducting work process analysis and propose process modification or redesign to continually improve trainees’ vocational skills, productivity and efficiency.
• Report to Manager on any accident or other incidents during the course of training or carrying out work tasks in Day Activity Centre.
• Any other duties as and when necessary.

REQUIREMENT

• Minimum an “O” level/“A” level/ITE certification, preferably with at least 1-2 years of experience in working with persons with disabilities.
• Relevant experience in the fields of Special Education or Social/Community Services with exposure to youths/adults with disabilities is preferred.
• Relevant experience in vocational training and coaching is an added advantage.
• Demonstrate a commitment to and an understanding of social inclusion as well as the values associated with promoting independence.
• Patient, positive and passionate about working with adults with disabilities.
• Strong commitment of care toward adults with disabilities and a positive mindset towards their development and growth.
• Strong interest and experience in life and vocational skills training and/or coaching for adults with disabilities.
• A self-motivated team player, adaptable and able to multi-task.
• Good communication and people management skills as well as technical ability.
• Meticulous and strong observational skills.

Nursing / Care Aide (Day Activity Centre, Tiong Bahru)

Responsibilities

• Assist Training Officers/Healthcare Therapy Assistants in helping clients board on and disembark from vans at the centre.
• Assist Training Officers/Healthcare Therapy Assistants in engaging clients during planned activities, including in-centre activities and outings.
• Assist clients in self-care, including feeding, toileting, and maintaining good standards of personal hygiene.
• Assist Training Officers/Healthcare Therapy Assistants in maintaining standards of cleanliness and hygiene of materials, equipment, and activity areas used by clients, according to prevailing guidelines.

Requirements

• Patient and positive about working with adults with moderate to severe physical, intellectual, and/or multiple disabilities.
• Adaptable and keen to learn strategies in working with different individuals with disabilities.
• Experience in working with people with moderate to severe disabilities is preferred.

Key Responsibilities

Driving and Client Care

• Ferry client to and from their home and centre for rehabilitation and/or day care programmes.

• Assist client in their ambulation and movement in the centre and during transferring up and down from transport.

• Conduct basic health monitoring support, e.g. temperature check, vitals, etc.

• Assist and guide clients in the performance of their prescribed exercise routines and programmes, both individual and in groups.

• Provide assistance to clients’ basic needs as needed, such as toileting, meals preparation, feeding, etc.

• Uphold infection control and safety protocols at all times.

• Support transportation arrangements for other programme needs, where necessary.

Administration

• Responsible to and liaise with Supervisor in all matters pertaining to administration.

• Report clients’ progress to Supervisor.

• Support documentation duties, where required, such as attendance taking, incident reporting, etc.

Care and Maintenance of Vehicle and Centre

• Maintain cleanliness, basic maintenance, and regular servicing of the vehicle. Ensure workplace cleanliness at all times.

• Report any malfunctioning or wear and tear to Supervisor.

• Ensure safety in driving and in the care of clients at all times.

• Adhere to traffic and workplace safety regulations at all times.

Others

• Assist in general duties at the centre as assigned by supervisor.

• Establish and maintain good working relationship with clients, caregivers and staff.

• Report to Supervisor of any incident or injury sustained by clients or staff or self, that may occur during the course of work.

• Any other duties may be assigned from time to time.

JOB HOLDER REQUIREMENT

• Processes Class 3 Driving License.

• Minimum GCE “O” or “N” Levels. Experience on patient care will be highly advantageous .

• Basic caregiving knowledge and/or certification in healthcare support would be advantageous

• Effective problem-solving skills, good communications and interpersonal skills

• Attend training and in-house education programmes

• Able to perform basic emergency procedures such as control bleeding, application of dressing’s slings and splints, and CPR-AED, etc

• May be expected for duties during weekends, and/or any time after office hours, if deemed necessary

• Capacity to meet the physical demands of the position, including manual handling in client care such as assisting clients with transfers, mobility and positioning, as well as activities involving stooping, bending, lifting, grip strength and other physical requirements related to the role

• Certified medically fit for employment by a registered medical practitioner