Total 15 job vacancies by Shopee Singapore Private Limited

Role Overview:

The Warehouse Supervisor oversees daily warehouse activities, including receiving, storing, picking, packing, and inventory management. This role involves managing shifts and workers, ensuring SLAs are met, and coordinating with external stakeholders and internal teams to maintain safety and accuracy. The Supervisor also analyses performance data to identify bottlenecks and drive continuous improvement in operational efficiency and delivery performance.

Key Responsibilities:

• Operational Management: Oversee and manage the daily physical operations of the warehouse, including receiving, storing, picking, packing, and inventory management.
• Shift and Worker Management: Lead and manage warehouse workers and shifts, ensuring all tasks are completed on time and in accordance with operational standards.
• Stakeholder Coordination: Coordinate on-site operations with external parties such as the landlord and manpower contractors, as well as internal teams to ensure smooth operational flow and adherence to safety protocols.
• Performance Analysis and Improvement: Analyse data reports to identify operational bottlenecks, recommend solutions, and implement initiatives to improve throughput and performance.
• Continuous Improvement: Drive ongoing improvements in operational throughput and work towards achieving sustained delivery performance enhancements.
• Coaching and Training: Provide guidance, coaching, and training to employees to support skill development and optimize performance.
• Key Performance Indicators (KPIs): Meeting or exceeding operational SLAs, improving performance based on data analysis, ensuring smooth coordination with stakeholders, enhancing employee development and training, and driving continuous delivery performance improvements.

Requirements:

• Minimum of 3 years of experience in warehouse or logistics operations, with at least 1 year of experience in a supervisory role.
• Prior experience in warehouse operations with a proven track record of leading a team.
• Minimum qualification: Diploma, preferably in Business, Supply Chain Management, Engineering, or related fields.
• Ability to independently lead an operational team on-site and engage with various internal and external stakeholders.
• Familiarity with key Warehouse Management System (WMS) functionalities is an advantage.
• Strong problem-solving abilities, excellent communication skills, and the ability to drive performance improvements.
• Able to commute to the warehouse in the West area of Singapore.
• Must be able to work night shifts and weekends, as the role follows a 5-day work week, on a permanent basis.

About the Team:

As part of the Search, Recommendation, Ads (Engineering & Architecture) team, We build and operate the search engine that powers retrieval and ranking across the company. The system is built on Vespa (a ~1.7M-line C++/Java codebase) and runs at scale across hundreds of nodes. Our work spans the full stack: cluster orchestration, HNSW-based vector indexing, rank expression evaluation, capacity planning, and the developer tooling that keeps all of it shippable. We care a lot about correctness, latency tails, and operational simplicity.

Job Description:

• Design, implement, and operate components of the search engine — indexing, query execution, ranking, or storage using C++

• Improve indexing and retrieval performance: SIMD-friendly data layouts, cache-aware algorithms, lock contention

• Extend vector search capabilities (HNSW and beyond) and integrate them cleanly with traditional inverted-index retrieval

• Build tooling and automation that makes the team faster — capacity models, fault-injection tests, deployment checks, AI-assisted workflows

• Participate in design reviews, code reviews, and on-call rotation

Job Requirements:

• Bachelor's Degree or higher in Computer Science or related field

• At least 5 years of full time backend development experience using C++/Go/Python

• Experience working on Vespa Search Engine is preferred

• Familiarity with vector search and ANN algorithms (HNSW, IVF, PQ).

• Solid foundation in data structures, algorithms, and systems. You can reason about cache behavior, memory layout, and concurrency..

• Experience operating non-trivial services in production: profiling, debugging core dumps, reading flamegraphs, tracing distributed requests.

• Comfortable working in a large existing codebase. 

• Strong written communication. You write design docs and PR descriptions that the next on-call can actually use.

About the Role

You will help deliver best-in-class customer experience across Shopee's regional markets by driving AI-powered automation, operational efficiency, and data-led decision-making in close partnership with local Customer Service (CS) teams and upstream operational partners.

Responsibilities

AI & Automation

• Drive chatbot and AI automation initiatives to improve customer experience and operational efficiency

• Identify automation opportunities through contact data analysis and translate insights into product, process, or workflow improvements

Operational Excellence

• Support local Customer Service (CS) teams on agent performance management, workforce planning, and capability building

• Develop and track customer experience metrics, and generate actionable insights to support continuous improvement initiatives

Upstream Demand Management

• Identify and diagnose root causes of customer contacts across logistics, returns, and payments

• Work closely with upstream operational partners, including logistics providers, fulfilment, and payment teams, to address recurring issues and improve the customer experience

• Engage directly with stakeholders to drive issue resolution and continuous improvement initiatives

Requirement

• Bachelor’s Degree in any field; A master’s degree is advantageous but not required 

• Minimum 1 years of full-time strategy working experience in a top-tier strategy consulting firm 

• Familiarity with AI, chatbots, automation, or software development would be advantageous

• Strong analytical skills, with the ability to use data to identify issues, generate insights, and size opportunities

• Experience working cross-functionally with internal and external stakeholders in a dynamic and collaborative environment

• Excellent communication and stakeholder management skills, with the ability to influence across functions and markets

Job Description:

• Loading and unloading of goods onto vehicle according to delivery order
• Ensuring safe receipt, retrieval and dispatching of goods
• Delivering goods to our customers in a safe, courteous, and timely manner
• Establishing and maintaining excellent customer service during delivery
• Compliance to internal standard operating procedures during delivery
• Reporting to immediate reporting manager when encountering problems in day-to-day operations
• Van, petrol card and corporate phone are provided

Requirements:

• Class 3 or 3A License
• Able to speak and write in basic English
• Ability to be flexible in working due to business requirements
• Working hours: 5 Working Days (Monday - Sunday: 10am to 8pm)
• Off Days: 1 Weekday & 1 Weekend (2 off days per week)

About the Team:

Shopee's Data Product Management team is looking for data talents to design, build, and enhance data marts and data products in our e-commerce ecosystem. Both Data Marts and Data Products play a key role in facilitating and maximising the effectiveness of data to provide our users better experience with Shopee.

Job Description:

• Own and drive the product roadmap for various data marts and data products supporting both internal and external data users.

• Collaborate closely with various stakeholders to implement product enhancements that fulfill user and business requirements.

• Prioritize user requests and deliver high-quality Product Requirements Documents (PRDs) that clearly outline goals, scope, user scenarios, analytics frameworks, and data logic to meet user needs.

• Work in partnership with other product teams, engineering teams, and project managers to drive feature releases while ensuring quality, speed, and sustainability.

• Promote and increase the usage of data marts and data products among regional and local data users through initiatives such as conducting sharing and training sessions and creating and maintaining user guides.

• Serve as the data domain expert for your portfolio.

Job Requirements:

• Bachelor's Degree in Computer Science 

• At least 3 years of full time product management / technical product management experience 

• Prior experience working with data warehouse or data mart is preferred

• Experience in SQL, creating dashboard using BI tools is preferred

• Excellent analytical, logical thinking, problem solving, stakeholder management, project management, product sense, communication and writing skills

• Ability to work in a dynamic and agile environment

• Energetic, positive attitude and an effective team player

At Shopee, logistics is the backbone of connecting millions of buyers and sellers across Southeast Asia. As a Strategy and Operations Analyst, you’ll play a pivotal role in shaping this massive network—designing data-driven solutions that make deliveries faster, warehouses smarter, and operations more cost-efficient.

Leveraging data, analytics, optimisation models, and collaboration with cross-functional teams, you’ll drive innovations that directly influence strategy and transform the user experience at scale. 

You may work on projects such as:

• Designing the transportation network, deciding the optimal number and location of hubs and warehouses
• Developing warehouse layout strategies to improve productivity and throughput
• Modelling inventory placement across the network to reduce lead times and costs
• Comparing air, sea, and land transportation modes for cost-effectiveness and speed
• Projecting end-to-end supply chain costs under different demand and volume scenarios
• Optimising last-mile delivery strategies for both urban and rural regions
• Evaluating the role of automation and technology in future network design
• Conducting scenario analysis to understand the impact of disruptions, fuel price changes, or labour constraints

Job Description:

• Process Strategy & Optimisation: Evaluate and refine logistics processes to enhance efficiency, reduce costs, and strengthen operational scalability.
• Data Analysis & Insight Generation: Analyse diverse and dynamic datasets on operations and user behaviours, uncovering insights that tackle complex, real-world challenges. Use modelling and analysis to identify trends and generate insights that inform high-stakes business decisions.
• Strategic Support: Align strategic projects with broader business goals by supporting discussions with stakeholders and helping to define clear operational objectives.
• Planning & Execution: Help translate strategic goals into actionable plans with defined steps, contributing to their successful implementation.
• Performance Monitoring: Track the results of new initiatives, providing data and observations to help the team identify successes and areas for further refinement.

Requirements:

• Currently pursuing or has completed a Bachelor's Degree in any discipline from a reputable university with strong academic credentials. Candidates who are currently pursuing their Bachelor’s Degree should be expected to graduate by Jul 2026, and all candidates must be able to join us by Aug 2026.
• Candidates who meet the above requirements and are currently pursuing a Master’s Degree or above must be able to join us on a full-time basis by Aug 2026. A Master’s Degree or above is advantageous but not required
• Proficiency in SQL and Python, with the ability to translate data into actionable insights.
• Prior experiences in operations analytics, data analytics, or data-driven roles, internship or full-time.
• Strong analytical and structured thinking skills, with a knack for turning complex problems into practical solutions.
• Ability to explain technical findings clearly to both technical and business stakeholders.
• Collaborative, adaptable, and excited to work in a high-growth environment.

Role Overview

We are seeking a highly capable Projects & Procurement Lead to drive end-to-end strategic planning, procurement, and execution of key logistics initiatives across SPX Express.

This role sits at the intersection of network planning, procurement, and operational strategy, responsible for ensuring SPX scales efficiently through robust capacity planning, strong vendor ecosystems, and data-driven decision-making.

You will lead strategic initiatives across network expansion, new logistics products, cost optimisation, and operational transformation, working closely with senior stakeholders across Operations, Finance, Product, and Regional teams.

Key Responsibilities:

1. Strategic Planning & Project Leadership

• Lead end-to-end planning and execution of strategic SPX projects

• Drive initiatives such as new service rollouts, operational improvements, and strategic growth initiatives

• Evaluate and execute new business opportunities including service expansion and new logistics solutions

• Develop project roadmaps, business cases, implementation plans, timelines, and performance tracking frameworks

• Manage project risks, dependencies, and cross-functional alignment to ensure successful delivery
  

2. Procurement & Vendor Management

• Oversee procurement activities for operational and strategic requirements across SPX Express

• Lead vendor sourcing, evaluation, negotiation, contracting, and performance management

• Build and manage supplier relationships to ensure cost efficiency, reliability, and service quality

• Drive procurement governance, compliance, and risk management standards

• Partner with Business Intelligence & Finance on budgeting, forecasting, and cost planning
  

3. Business Analysis & Problem Solving

• Analyse large and complex datasets to identify operational gaps, inefficiencies, and improvement opportunities

• Translate insights into actionable recommendations for leadership decision-making

• Conduct deep-dive analyses across key topics such as:

  Driver incentive effectiveness

  Driver performance and productivity

  Service quality improvement initiatives

  Cost efficiency and optimisation opportunities
  

4. Cost Optimisation & Operational Efficiency

• Drive initiatives to reduce operational cost while maintaining service quality

• Identify opportunities to improve procurement efficiency and vendor cost structures

• Support development of savings pipelines in partnership with Finance and Operations stakeholders

• Continuously improve processes to enhance productivity and execution efficiency
  

5. Stakeholder Management & Execution Leadership

• Collaborate with cross-functional stakeholders across Operations, Commercial, Product, Finance, Legal, Government Relations, and Regional teams.

• Lead project working groups and ensure alignment across multiple stakeholders

• Drive structured decision-making in a fast-paced and ambiguous environment

• Mentor junior team members and contribute to capability building within the function
  

Job Requirements 

Experience

• Bachelor's degree in Business, Engineering, Supply Chain, Operations Management, Economics, or a related field.

• Minimum 5 years of experience in strategy, project management, procurement, operations, consulting, or supply chain-related roles

• Strong experience in logistics, e-commerce, transportation, or high-growth technology environments

• Proven track record of leading cross-functional projects from ideation to execution

• Prior experience in procurement, vendor management, or commercial negotiations is highly preferred

Skills & Competencies 

• Strong analytical and problem-solving skills with ability to work with large datasets

• Advanced proficiency in Excel; SQL / Tableau / Power BI is a plus

• Strong project management and execution capabilities

• Strong stakeholder management and influencing skills

• Strong business acumen with ability to balance cost, operations, and customer impact

• Ability to thrive in fast-paced, ambiguous environments

• Excellent communication and structured thinking skills

Job Description

• Monitor driver behaviour and ensure a high level of customer service
• Support deliveries when required during peak or shortage of manpower
• Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner
• Assist the fleet team lead in deployment and training of new drivers where applicable
• Monitor and report KPI compliance
• Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection

Requirements

• Monitor driver behaviour and ensure a high level of customer service
• Willing to work on weekends and commit to shift hours.
• Support deliveries when required during peak or shortage of manpower
• Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner
• Assist the fleet team lead in deployment and training of new drivers where applicable
• Monitor and report KPI compliance
• Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection

Job Description:

• Lead end-to-end First Mile, Last Mile, and Linehaul fleet operations, ensuring SLA, cost efficiency, and productivity targets are achieved
• Oversee on-ground operational execution across fleet teams, including managing Fleet Supervisors and in-house drivers
• Manage vendors and external transport partners, ensuring service performance and compliance with operational standards
• Drive continuous improvement initiatives to improve efficiency, reduce cost, and scale operations sustainably
• Enforce operational discipline through SOP compliance, performance management, and penalty frameworks

Requirements:

• Degree in Logistics, Supply Chain, Business, or related field preferred
• Minimum 5 years’ experience in logistics, fleet, last mile, or large-scale operations management
• Strong experience managing on-ground operational teams and external vendors/3PLs
• Strong analytical skills (Excel required)
• Proven experience in process improvement, cost optimisation, and operational scaling
• Strong stakeholder management skills in fast-paced, high-pressure environments

About the Team:

Shopee’s Data Infrastructure team builds the company’s stable, efficient, secure, and easy-to-use big data infrastructure and platform for the company. Committed to providing the company's various business teams and data teams, data analysts, machine learning teams, BI teams, etc. with its data-efficient and stable data storage, calculation, query, and analysis of the big data basic system; development and production platform, and data analysis platform. Including data collection, storage, offline calculation of massive data, real-time stream computing, online analysis and processing, instant return query, and other aspects of data infrastructure support, as well as big data development, production scheduling, data quality monitoring, data maps, and other platform services. Provide the upper-level business team and data team with a basic platform for various technical directions such as computing scheduling, batch computing, real-time computing, structured data query, big data analysis, and KV query. Help business teams build data reports, data monitoring dashboards, real-time business data processing, data mining, and analysis, etc.

Job Description:

• Design and develop backend services for large-scale data platforms, including data development, scheduling, data assets, and analytics services.

• Participate in Spark kernel-related development to address actual production business needs, ensuring the efficient and stable operation of massive-scale computations.

• Participate in the development of tools and technical solutions within the Spark ecosystem to support business requirements for rapid development, issue identification, and performance tuning of big data tasks.

• Be responsible for maintaining Spark clusters and participate in the planning, management, optimization, and risk mitigation of large-scale clusters.

• Design and promote best practices for Spark usage.

Job Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, Information Security or related field.

• Minimum 1 year of full time backend experience using Java/Scala.

• Proficient in high-concurrency backend development using Java/Scala.

• Proven experience in big data development using Spark for distributed data processing is preferred.

• Excellent communication and collaboration skills, as well as the ability to drive projects forward.

About the Team:

Shopee’s Data Infrastructure team builds the company’s stable, efficient, secure, and easy-to-use big data infrastructure and platform for the company. Committed to providing the company's various business teams and data teams, data analysts, machine learning teams, BI teams, etc. with its data-efficient and stable data storage, calculation, query, and analysis of the big data basic system; development and production platform, and data analysis platform. Including data collection, storage, offline calculation of massive data, real-time stream computing, online analysis and processing, instant return query, and other aspects of data infrastructure support, as well as big data development, production scheduling, data quality monitoring, data maps, and other platform services. Provide the upper-level business team and data team with a basic platform for various technical directions such as computing scheduling, batch computing, real-time computing, structured data query, big data analysis, and KV query. Help business teams build data reports, data monitoring dashboards, real-time business data processing, data mining, and analysis, etc.

Job Description:

• Manage one of the Data Suite products, including but not limited to Data Map, Data Integration, Data Development, Data Management, Data Quality, Data Services, Data Metrics, Data Visualisation, etc.

• Responsible for requirements analysis, product design, product prototyping as well as product operation.

• Understand user needs and big data use cases, abstract complex requirements or scenarios into solutions, and implement them in the product to empower users.

• Develop and maintain user relationships and communication channels with users, synthesize product features from users’ requirements and feedback.

• Explore and continuously learn the best practices from the big data industry, and continuously plan the product blueprints in the long term.

Job Requirements:

• Bachelor’s Degree or higher in any field.

• At least 1 year of full time product management / technical product management experience.

• Prior experience with data-related products is preferred, as this role supports the Data Infrastructure team.

• Familiarity with the full data lifecycle, including management, development, and product application

• Excellent stakeholder management and cross-functional collaboration skills

• Strong logical thinking with a proactive, service-oriented mindset.

In this role, you will lead the strategic direction and operational excellence of the Returns & Refunds (RR) function across the region. You will be responsible for shaping policies, driving high-impact initiatives, and building scalable capabilities to deliver a seamless, efficient, and cost-effective returns experience.

Working closely with cross-functional and regional stakeholders, you will balance customer experience, seller impact, cost, and risk considerations while leveraging data, technology, and AI to optimise performance.

This role is ideal for a strategic problem-solver who combines strong analytical thinking with operational execution — someone who can translate complex challenges into scalable solutions and drive measurable impact across markets.

Job Description

• Define and drive the overall Returns & Refunds (RR) strategy, including end-to-end policy, process design, and system automation to deliver a seamless and efficient returns experience.
• Evaluate and optimise operational performance across cost, risk, and workforce efficiency, ensuring scalable and sustainable operations while balancing customer experience. 
• Partner with Product, Tech, and Data teams to leverage technology and AI (e.g., buyer risk profiling, user-level tiering) to enhance automation, decision-making, and risk controls.
• Conduct deep-dive data analysis and market research to generate insights, inform strategic planning, and identify opportunities for continuous improvement.
• Collaborate with senior stakeholders across markets to align on priorities, manage trade-offs (customer experience vs. cost vs. risk), and ensure effective execution.
• Lead and coach team members to build strong problem-solving capabilities, drive ownership, and deliver high-impact outcomes.

Requirements

• Bachelor’s degree in any discipline. A master’s degree is advantageous but not required.
• At least 5 years of strategy working experience with top-tier strategy consulting firms or organisations in the e-commerce, tech, supply chain, or retail industries.
• Experience working across multiple markets, with the ability to navigate regional differences and drive alignment across diverse stakeholders.
• Proven track record in driving business strategy, leading complex projects, and delivering measurable impact in dynamic environments.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and decisions.
• Experience in process optimisation, operations management, or risk/cost optimisation is highly preferred.
  Familiarity with leveraging technology, data, or AI to drive business outcomes is a strong advantage.

Responsibilities:

• Develop strategic initiatives, from early idea to experimentation, and align resources across Monee, Shopee, and other group organizations.

• Own key workstreams such as financial, lending performance analysis, mechanism designs, customer segmentation, market sizing, or others. 

• Build financial models and forecasting tools to support new initiatives and business cases.

• Conduct market research and competitor benchmarking across broad fintech spaces. 

• Translate complex data into insights and communicate them to senior stakeholders

• Collaborate across functions, including product, risk, operations, marketing, and finance

• Prepare executive materials for high-level forums such as board meetings and business reviews

Requirements:

• Bachelor's degree or higher in any discipline.

• A minimum of 1 year of full-time strategy working experience in a top-tier strategy consulting firm.

• Passion for fintech, and a genuine curiosity to get to the root of the issues.

• Proven track record in complex problem solving, qualitatively and quantitatively.

• Clear, structured communicator with stakeholder and project management experience.

• Self-starter comfortable with change and ambiguity; high ownership and bias for action.

About the Team

The NDRE (Network Development and Reliability Engineering) team is responsible for the network infrastructure of Shopee and Seamoney. Our mission is to maintain and enhance the stability, availability, and manageability of the network infrastructure. We achieve this by developing software and standard processes to manage and monitor these network systems.

Job Description

• Responsible for monitoring Shopee & Seamoney’s backbone network, data center network, and related networks. Ensure the rapid detection, notification, location, and resolution of network faults to maintain application stability and availability.
• Propose and implement standard designs and optimizations for network architecture.
• Enhance visibility of network infrastructure by participating in and refining standard processes. Collect and establish databases for network devices, links, and configurations. Set up accurate and automated network alerts and notifications using software tools.

Requirements

• Bachelor Degree in Information Technology, Computer Science or any similar field.
• Minimum 3 years of full time experience working on network engineering.
• Solid background in big data ingestion and analytics, leveraging technologies such as Apache Druid and Kafka.
• Extensive experience in developing network monitoring and observability systems, including Pingmesh or NetFlow.
• Deep understanding of data center network architectures, with practical experience improving reliability at scale.
• Strong, hands-on software engineering experience in Go.

Role Overview:

The Operation teams at SPX Express covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. Scope includes Payment, Incentive and Penalty calculation, Logistics performance monitor, Operation planning.

Job Description:

• Extract, reconcile and report the billing data of agencies utilising SQL monthly
• Design and change billing logic according to business process changes, new initiatives or other changes
• Ad Hoc data support and dashboard building for P&L analysis and Operations KPI
• Assist full-cycle projects on data acquisition, data cleaning, data analysis and data visualisation
• Streamline billing SOP and communicate the SOP between internal and external stakeholders
• Generate ad hoc reports to support operation and procurement teams
• Monitor and optimise reporting flow from back-end to front-end
• Work with several large and complex data warehouses

Requirements:

• At least a Bachelor’s degree in Business, Business Analytics, Supply Chain Management, or a related field
• Relevant experience in data analysis and supporting business decision, from working experience or internship
• Proficient in Microsoft Excel and SQL; Python skill is a plus
• Ability to analyse data and derive key insights (e.g., business implications) that guide key business decisions
• Ability to pay attention to details and manage tasks effectively
• Ability to bring onboard new perspectives and ways to carry out tasks and solve problems
• Strong verbal and written communication skills
• Positive team-player with an energetic attitude
• Work well with cross-functional teams and thrive in a dynamic work environment

Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs with the Group, you will be considered for roles in the order of your application.