Total 10 job vacancies by Sh Cogent Logistics Pte Ltd

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team in the Jurong East West Region. In this fulltime role, you will be responsible for overseeing the delivery of exceptional customer service across our transportation operations, ensuring our clients' needs are consistently met and exceeded.

What you'll be doing

1. Manage a team of customer service officers to deliver high-quality, responsive support to clients

2. Develop and implement customer service strategies, policies, and procedures to enhance the overall customer experience

3. Monitor and analyse customer feedback, identifying areas for improvement and driving initiatives to address customer pain points

4. Collaborate cross-functionally with operations, sales, and other departments to ensure seamless service delivery

5. Provide training and coaching to customer service staff to continuously improve their skills and knowledge

6. Maintain a thorough understanding of the company's transportation services, industry regulations, and client requirements

7. Generate and analyse customer service performance metrics, and report on key insights to drive data-driven decision making

8. Assist in all aspects of accounts receivables process including billing, issuance of debit notes and credit notes and checking of invoices

9. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers

10. Monitor job and provide timely updates for shipment, including updating of container details into system

11. Advise customers on delivery schedule / inventory

12. Oversee and monitor progress of job orders and shipments

13. Maintain business relationship with customers and responsible for customer management at a higher level

14. Maintain networking with other departments with relating to executing of job orders

15. Assist in permit declaration for job orders when required

16. Propose improvement plans for the team

17. Assist in RFQ, ad-hoc quotation or commercial rates requests

Requirements

 1.     Degree or diploma in logistics, supply chain management, business or related field

2.    5 years of experience in a customer service management role, preferably within the transportation or logistics industry

3.     Able to lead a team of customer service staff

4.     Competent in SAP preferred

5.     Proficient in problem-solving, decision-making, and conflict resolution

6.     Ability to deliver feedback in both verbal & written manner

 Others Information:

 1.     Alternate Saturday

2.     Company Transport from Jurong East

3.     Medical, dental & insurance benefits

4.     Daily meal subsidy

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, transportation, freight forwarding, container depot, ISO tank depot and automotive logistics services in Singapore.
 

Role Description

The incumbent will be joining our team as Customer Service Officer in our subsidiary company, SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible to lead a team, process shipping documentation and fulfil customers logistics requirement.

1.      Lead a customer service team to process order requests from customers

2.     Actively engage with customers to resolve feedback to ensure high level of satisfaction

3.     Monitor and forecast dip /surge in cargo/ material/ inventory and movement

4.     Liaise with customers on cargo/material/ inventory and other administrative and customer service duties

5.     Liaise with internal departments, vendors and third parties to process order requests from customers

6.     Maintain all shipping and tracking records of customer inventory and movement accurately

7.     Develop, maintain and submit a variety of reports periodically or as and when required

8.     Attend to customers’ requests to ensure customer satisfaction and retention

9.     Perform monthly billing to customers

10.   Handle customers’ billing queries and discuss with customers on preferred billing approach  

Requirements

1.     Diploma or equivalent in logistics, supply chain management, business administration or related field.

2.     Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company. 

3.     Strong knowledge of shipping permit declaration procedures. Competent in using TradeNet is an advantage.

4.     Good communication and interpersonal skills, with the ability to interact effectively with customers, colleagues and external partners.

 Others Information: 

1. Work on alternate Saturday

2. 2 ways transport from Jurong East MRT

3. Daily meal subsidy

4. In-house gym

5. Dental, medical, insurance benefits

Basic Salary $200 + OT + Trip Incentive

Additional Sign On Bonus $3,000

Excellence Career Progression!

Responsibilities

• Drive a prime mover to truck containers / loose cargo
• Perform shunting of containers
• Collection / delivery of containers
• Maintain vehicle in good working condition

Requirements

• Possess Class 4 driving license
• 1 year of prime mover container / loose cargo trucking experience
• Perform overtime when required

Other Information

• Basic Salary $200 + OT + Trip Incentive up to approximately $4,500 per month. Additional Joining Bonus of $3,000
• Day / Night shift available
• Flexible hours, Monday to Friday: 8am to 8pm (8 hours); Saturday: 8am to 8pm (4 hours)
• Lunch subsidy
• Subsidized Season Parking
• Dental, medical and insurance benefits

1. Operate forklift and other material handling equipment (MHE) to carry out operations in both indoor and outdoor environment

2. Stuff & unstuff / load & unload of cargoes by operating a forklift or any other MHE

3. Check, prepare and verify incoming and outgoing cargoes using a handheld device and tally sheet

4. Put-away the cargoes in designated area or storage racking

5. Pick the right cargoes and perform quality inspection according to the picking list

6. Provide OJT to new Warehouse Assistant

7. Perform tally and stock count of cargoes against quantities and descriptions given

8. Check forklift or any other material handling equipment daily. Report any deficiencies to superior

9. Perform housekeeping at the operations areas

Requirements

1. Possess Forklift license
2. At least 1 year of forklift driving experience
3. Willing to work in Jurong Island
4. Willing to work in both indoor and outdoor environments
5. Perform overtime as and when required

Others

1. Working hours: Monday to Friday: 8.00am – 5.00pm; Saturday: 8.00am to 12.30pm. Saturday OT 12:30pm – 17:00pm
2. Daily lunch subsidy
3. Daily Dinner subsidy (for overtime work up to 7.30pm and after 7.30pm)
4. Overtime claim
5. Medical, dental and insurance benefits

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

We are looking for a Traffic Controller in SH Cogent Logistics Pte Ltd. The Traffic Controller will assign trucking jobs to Prime Mover Drivers to truck containers; ensure timely deliveries, efficient route planning and effective communication with drivers and clients.

• Manage trucking activities to fulfil customers’ delivery requirement
• Monitor trucking and delivery status to optimize resources
• Coordinate container trucking consignments with Prime Mover Drivers and customers
• Ensure the accuracy of driver incentives for drivers
• Perform counselling to Prime Mover Drivers when necessary
• Any other duties and responsibilities assigned from time to time

Requirements

• Nitec or equivalent qualifications in logistics, supply chain management, transportation or a related field preferred
• Minimum of 1 year of experience in deployment of drivers for trucking of containers / loose cargo jobs
• Strong understanding of land transportation regulations, routes, and logistical considerations in Singapore
• Excellent communication and interpersonal skills, with the ability to effectively interact with drivers, clients and internal stakeholders
• Ability to work under pressure and prioritize tasks in a fast-paced environment
• Detail-oriented with strong analytical and problem-solving abilities

Other Information

• Monday to Friday: 8.30am to 5.30pm, Saturday: 8.30am to 12.30pm
• In-house gym
• Dental, medical, insurance benefits
• Subsidised lunch

Role Description

The Quality Executive will be responsible to ensure compliance in SS651, ISO 9001, 18001, and 45001standards in the operations departments.

 Duties:

1.     Drive compliance by working closely with Business Units (Warehouse, Transportation, Depots)

2.     File & upkeep all hardcopy and softcopy documents

3.     Handle process and compliance audit inquiries in internal & external audits

4.     Participate in internal & external training to stay up to date in SS651, ISO 9001, 18001, and 45001 standards

5.     Oversee various daily, monthly, and quarterly inspections in QEHS and account-specific regime

6.     Prepare monthly compliance report for QEHS requirements

7.     Adhere to all company rules and regulations including safety rules

8.     Any other duties and responsibilities assigned from time to time

Requirements:

1.     Diploma holders in Engineering or Business or possess relevant certification in QESH

2.     Possess good knowledge in SS651, ISO9001, 18001 and 45001 standards

3.     Minimum 2 years’ experiences in QESH management system and auditing

4.     Able to analyse issues with problem solving and root cause analysis tools

5.     Good communication skills and able to liaise with internal and external stakeholders effectively

Others Information: 

1.     Work on alternate Saturday

2.     2 ways transport from Jurong East MRT

3.     Daily meal subsidy

4.     In-house gym

5.     Dental, medical, insurance benefits

Responsibilities

1. Operate forklift and other MHE to carry out operations in both indoor and outdoor environment

2. Stuff & unstuff / load & unload of cargoes in & out of designated areas by operating a forklift or any other material handling equipment

3. Check, prepare and verify incoming and outgoing cargoes including use of handheld device and tally sheet

4. Put-away the cargoes in designated area or storage racking

5. Pick the right cargoes and perform quality inspection according to the picking list

6. Provide OJT to new Warehouse Assistant

7. Perform tally and stock count of cargoes against quantities and descriptions given

8. Check forklift or any other material handling equipment daily. Report any deficiencies to superior

9. Perform housekeeping at the operations areas

10. Comply to SOPs

Requirements

1. Possess Forklift licence (5 tonnes and below)
2. Perform overtime when required
3. Willing to work 5.5 days' work week

Others

1. Monday - Friday 8:30am to 5:30pm; Saturday 8:30am - 12:30pm.
2. Lunch subsidies
3. Dinner subsidies (if applicable)
4. 2-way company transport provided
5. Dental, Medical and Insurance Benefits
6. Overtime claim

Heavy Forklift Truck Operator (Forklift Above 5 Tonne)

Responsibilities

Operate heavy forklift above 5-tonne to load and un-load cargoes in the Project Cargo Open Yard

Requirements

• Possess Heavy Forklift certification (Above 5 tonnes)
• Preferably with 1 year experience in handling loading and unloading of cargoes in the open yard

Others

• 2-ways company transport provided @ Jurong East MRT
• Daily meal subisidy
• Medical, dental and insurance benefits

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

We are looking for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for providing exceptional customer service and support to clients throughout the land freight transportation process, ensuring smooth operations, resolving inquiries, and maintaining positive relationships with customers.

Responsibilities

• Attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured
• Perform trucking job creation
• Communicate customers’ requirements to Operations for their execution
• Monitor jobs and provide timely updates for shipment, including updating container details in the system
• Advise customers on delivery and trucking schedules
• Responsible for all documentation and administration duties
• Monitor the progress of job orders and shipments adhering to deadlines
• Maintain business relationships with customers
• Communicate and coordinate with the appointed third-parties in relation to job orders
• Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes
• Ensure all billings accruals and payments are made on time and generate invoices for posting to customers
• Responsible for ensuring proper documentation and filling of invoice and job sheets
• Maintain networking with other departments including dispatch, billing, credit, and field management to respond to customer inquiries
• Assist in permit declaration for job orders when required

Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field
• Minimum 1 year of experience in customer service or client-facing roles, preferably in the logistics or transportation industry
• Strong knowledge of land freight operations, transportation logistics, and customs clearance procedures
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
• Experience in TradeNet is an advantage

Other Information:

• Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
• 2-way company transport @ Jurong East
• Lunch subsidies
• In-house gym
• Dental, medical, insurance benefits

We are looking for a Warehouse Supervisor in SH Cogent Logistics Pte Ltd. The incumbent will be responsible to oversee day-to-day warehouse operations, manage inventory and coordinate jobs with the stack holders.

Responsibilities

1. Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.

2. Measure and report the effectiveness of warehousing activities and employees’ performance.

3. Organize and maintain inventory and storage area.

4. Ensure shipments and inventory transactions accuracy.

5. Communicate job expectations and coach employees.

6. Determine staffing levels and assign workload.

7. Maintain items record, document necessary information and utilize reports to project warehouse status

8. Confer and coordinate activities with other departments.

9. Adhere to statutory / company’s safety and health policies, procedures and regulations

10. Any other duties and responsibilities assigned from time to time

Requirements

1. Diploma or Nitec holders in Logistics, Supply Chain or related field.

2. 2 years of supervisory experience in a third-party logistics warehouse

3. Candidate with forklift license is preferred

4. Good communication skills and customer oriented

Other Information

1. 2-way transport from Jurong East MRT

2. Daily meal subsidy

3. In-house gym

4. Dental, medical, insurance benefits