Total 41 job vacancies by ServiceNow

What you get to do in this role:

• Manage product development activities and oversee end-to-end engineering deliverables. 
• Manage team of engineers, providing technical guidance, feedback, and career development.
• Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
• Manage daily activities of the end to end development team, ensuring engineering excellence, code quality, and delivery velocity.
• Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
• Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making.
• Manage departmental resources, staffing, mentoring, and enhance and maintain a best-of-class engineering and quality team. 
• Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices. 

Moveworks is building the Agentic AI platform for all employees: a single interface for search & action across the entire enterprise.

Enterprise search is at the heart of employee productivity world as it enables them to quickly get the right information across multiple knowledge sources.

As a product manager for the enterprise search (Integrations) team, you’ll be on the bleeding edge of shaping the product strategy, technical implementation and global roll out motion for the ES product.

• You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer-obsessed organization with an emphasis on written communication to convey product concepts and updates.
• You will work with developers and other stakeholders of 3rd party software applications to understand the content hierarchy, APIs and auth mechanisms.
• You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products.
• You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project.
• You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly.
• You will support our deployment teams in helping customers realize product value quickly.

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

Moveworks is building the Agentic AI platform for all employees: a single interface for search &action across the entire enterprise. We’re building the AI assistant platform which enables partners and customers to configure and manage the assistant.

As a product manager for the platform team, you’ll be on the bleeding edge of shaping how partners build the assistant and deploy agentic AI experiences to millions of users.

• You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer-obsessed organization with an emphasis on written communication to convey product concepts and updates.
• You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products.
• You’ll also play a strong role in shaping our partner ecosystem: contributing to running partner enablement sessions, developing and launching certification programs.
• You will work with GSIs and large partners across the globe and ensure they are able to deliver value to customers.

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

ServiceNow is hiring a Partner Business Development Manager for CRM and AI in Asia , sitting within the Global Partnerships & Channels team. This is a quota-carrying individual contributor role focused on building partner-sourced (NNACV) pipeline through all routes to market for ServiceNow CRM and AI.  

You will recruit, activate, and grow a focused set of Asia partners who can drive sourced revenue and build sustainable CRM and AI practices on ServiceNow. The primary measure of success is partner-sourced new logo and expansion revenue, not influenced pipeline. 

The ideal candidate brings 10+ years of partner business development experience with a deep track record of GTM success and expertise across Built on solutions and ServiceNow RTM’s. Familiarity with  enterprise and public sector partner ecosystem is essential. 

What You'll Do 

• Recruit and activate partners where ServiceNow CRM and AI are embedded in partner-owned managed services and customer solutions. 
• Build joint business cases with partners for embedding Now Next CRM, CSM, and AI Agent capabilities into their service offerings prioritising deals that generate partner-sourced NNACV. 
• Develop commercial frameworks with partners (resell, co-sell, and embedded licensing structures) that incentivise sourced revenue generation over influenced activity. 
• Drive partner activation from recruitment to first sourced deal closed tracking time-to-revenue as a core KPI. 

CRM and AI Practice Building 

• Guide selected focus CRM partners through building a credible, billable CRM and AI practice on ServiceNow including practice design, go-to-market positioning, technical bench development (credentials and certifications), and customer reference creation. 
• Enable partners to position and sell Now Next CRM, AI Agents, and Now Assist as differentiated alternatives to Salesforce and Microsoft Dynamics particularly in mid-market and public sector accounts. 
• Support partners in building AI adoption plans for their customers, helping them drive utilisation of Now Assist and agentic AI capabilities post-sale as part of a managed service or practice offering. 
• Develop joint solution plays with partners that combine ServiceNow CRM with adjacent capabilities (CCaaS integration, FSM, CSM, CPQ) for industry verticals. 

Pipeline Development and Revenue 

• Own the partner-sourced pipeline target and report on NNACV contribution from partner-initiated opportunities. 
• Collaborate with field sales (AEs, CRM BDMs, solution consultants) on joint account planning and opportunity co-pursuit, ensuring partners are commercially credited for sourced opportunities. 
• Maintain accurate pipeline visibility in Dynamics 365, including partner account records, opportunity co-registration, and deal progression tracking. 
• Identify and convert Salesforce CPQ displacement opportunities through partner channels, leveraging end-of-sale timing as a recruitment and pipeline trigger. 

Partner Recruitment and Ecosystem Development 

• Recruit, onboard and ramp up identified new partners 
• Manage partner pipeline across three tiers (Strategic, Growth, Recruit) and apply structured activation plans to move partners from enrolled to revenue-generating within defined timeframes. 
• Engage with the ServiceNow partner portal, deal registration processes, and partner program benefits to maximise partner commercial incentives. 

AI Adoption and Enablement 

• Act as the CRM and AI subject matter expert for partners and GPC team coaching partners and internal team on Now Assist positioning, agentic AI use cases, and AI adoption playbooks for their customers. 
• Help partners develop repeatable delivery accelerators and reference architectures for CRM and AI implementations, reducing time-to-value for their customers and improving practice margins. 
• Enable partners to build customer success motions around AI adoption, including usage benchmarking, levers for driving consumption, and executive value reporting. 
• Represent partner needs back to the global CRM and AI product teams, feeding market intelligence on partner capability gaps, competitive dynamics, and product roadmap priorities. 

Market Intelligence and Competitive Positioning 

• Monitor competitive partner ecosystems to identify displacement and recruitment opportunities. 
• Provide competitive intelligence on CRM-CCaaS convergence trends, partner program changes, and emerging partner business models in the market. 
• Maintain up-to-date partner account intelligence in Dynamics 365, documenting partner credentials, capability assessments, active pipeline, and competitive context. 

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, and GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Limited traveling

As an AI Engineer, you turn bold ideas into tangible prototypes. You’re the hands-on builder behind our AI story, transforming vision into working demos and proof-of-concepts that show real business impact. Partnering with AI Solution Architects, you’ll combine ServiceNow’s Now Assist, Workflow Data Fabric, and platform automation to deliver intelligent, scalable solutions at speed.

Key Responsibilities

• Build & Prototype — Develop proofs-of-concept, demos, and accelerators showcasing custom applications (low-code and pro-code), AI Agents, LLM integration, and data workflows on ServiceNow.
• Technical Delivery — Implement apps, integrations, flows, data integrations, and prompt engineering. Ensure POC environments are securely configured, data is pre-loaded, and integrations are ready for demonstration.
• Experimentation — Test and refine model performance, prompt design, and agentic automation.
• Documentation — Maintain technical documentation, reusable scripts, and setup guides for repeatable delivery.
• Collaboration — Work cross-functionally with SCs, Architects, Customer Excellence and Product Specialists to ensure successful handoff and scalability.
• Scalable Assets — Take best use case assets to be repeated and scaled in our internal skills library to speed up time to delivery and knowledge transfer.

Qualifications

Required Skills & Experience

• 3–5 years of experience in technical consulting, software development, data engineering, professional services or workflow automation.
• Familiarity with ServiceNow development (Flow Designer, App Engine Studio, IntegrationHub, etc.) or similar development platforms.
• Subject knowledge of AI concepts (prompt engineering, REST APIs, Knowledge Graph, vector search etc).
• Expertise in ServiceNow’s Agents and Now Assist Skills
• Strong curiosity, hands-on technical builder mindset, and ability to work in rapid prototyping environments.
• Clear communication and documentation skills.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, are desired. Related certifications from Databricks, Azure AI, AWS ML are also a plus.

Success Measures

• Number and quality of working prototypes or accelerators built.
• Effectiveness in participation of POCs/POVs
• Speed of delivery from concept to demo.
• Contribution to reusable assets and playbooks.
• Growth in AI and platform proficiency.

Description:

• ​​​Direct the regional media roadmap​​, ensuring local activations align with global COE standards, championing and embedding buyer-group-led media strategies within holistic media planning, while maximizing regional pipeline impact.​​​​
• They ensure ​highly-targeted​ Buyer Group media strategy is executed locally across all paid touchpoints (digital and offline), supporting ABM at Scale.
• The role reports to the Regional Director of Media.
• They serve as the regional day-to-day point of contact for the ​​external Media Agency of Record, managing regional budgets, local plan execution, and ensuring all paid media is compliant and culturally resonant to the specific Integrated marketing campaign they are accountable for.

Responsibilities:

• ​​​Define the​​ ​regional media ​​​strategy​​​​ and mix for an assigned global region​​​​, ensuring that budget allocations and channel ​​​​targeting and journey mapping​​ are optimized for complex B2B buyer journeys.
• ​​​​E​​nsure assigned regional programs reflect Global COE strategy, while maximizing the account based buyer group pipeline velocity in the region and supporting region KPIs and business objectives.locally and brand KPIs​​​.
• ​​​C​reate executive summaries of campaign plan and performance for internal socialization​​​.
• ​​​​Monitor and report on creative asset performance and build recommendations for content strategist​​​.
• Drive the agency's testing roadmap, utilizing new channels, formats, and optimization to secure competitive advantage and increase ROI.
• Partner with Audience Intelligence to internalize insights, finding new media approaches to engage hyper-targeted Buyer Groups.
• ​​Define agency performance standards, and govern execution quality ​and efficiency, driving continuous optimization and approving strategies against Buyer Group KPIs.
• Collaborate with Integrated Marketing, Audience Intelligence, and Regional ​Marketing teams​​​ to ensure synchronized execution and influence adoption of high-impact ​media ​plans.
• Manage SOWs, invoicing, budget pacing, variance tracking, and provide high-level forecasting inputs to the Director.
• Synthesize data (media, audience, analytics) into a unified performance story, proposing actions to improve pipeline velocity and GTM outcomes.
• Provide input on the AdTech stack roadmap, evaluating new technologies and defining data flow for the Activation & Experience leader.

Key outputs:

• ​​Regional ​Performance Media Activation Plan.
• Campaign and quarterly performance reporting, including coordination of regional insights to support regional and global Quarterly Business Reviews.
• Budget Governance & Forecasting Reports.
• Testing and Innovation Roadmap.

What You Will Do

• Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects
• Design, build, and manage the Moveworks multi-tenant AWS cloud infrastructure ensuring scalability, performance, observability, resilience, and cost optimization
• Own all Kubernetes clusters and service deployments
• Improve observability and reliability of Moveworks systems by managing monitoring and alerting infrastructure (Prometheus, Grafana, PagerDuty, etc.)
• Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments
• Design and manage networking infrastructure with best in class security practices at multiple Moveworks office sites
• Work with Moveworks’ security team on enhancing the privacy and security posture of the Moveworks infrastructure

As a Partner Business Development – CRM Transformation (Global Partners), you will be responsible for driving CRM business development initiatives that help ServiceNow’s global partners embed ServiceNow’s CRM technology into their go-to-market motions, solution portfolios, and customer transformation strategies.

This individual contributor role focuses on partner penetration and enablement at a global scale, ensuring CRM transformation is incorporated into partners’ reference architectures and business strategies. You will identify and activate partners capable of delivering measurable impact through CRM-led transformation—building joint pipeline, accelerating design wins, and scaling success across geographies in close alignment with ServiceNow’s CRM specialist selling teams.

The ideal candidate combines global partner ecosystem experience, strategic business acumen, and execution excellence to expand CRM adoption and partner-led growth worldwide.

Key Responsibilities

• Global Partner Engagement & Penetration: Engage directly with ServiceNow’s global partners to ensure their business strategies and solution architectures incorporate ServiceNow’s CRM technology. Identify CRM transformation opportunities across geographies and translate them into actionable go-to-market initiatives.
• Strategic Influence: Guide partners in adapting their global business strategies and reference architectures to prioritize ServiceNow CRM as a driver of customer value and partner growth.
• Business Development & Pipeline Creation: Lead global business development initiatives to drive joint CRM pipeline creation with measurable business outcomes. Collaborate with CRM specialist sellers, regional partner teams, and global account leaders to accelerate deal execution and early customer wins.
• CRM Practice Expansion: Work with Global Partners to expand their CRM capabilities and align transformation strategies with ServiceNow. Guide partners through business case development, operational planning, and investment prioritization for CRM transformation.
• Joint Go-to-Market & Global Execution: Coordinate with global and regional marketing, sales, and operations teams to deliver campaigns, enablement sessions, and co-selling programs. Ensure CRM is embedded as a strategic component of partner offerings and solution reference architectures.
• Thought Leadership: Represent ServiceNow and its partners in joint industry events, executive forums, and go-to-market activities as leaders in CRM transformation.
• Customer Design Wins & Impact: Collaborate with partners and CRM specialists globally to secure customer design wins that validate CRM business cases. Amplify success stories to drive replication and scaling across regions and industries.
• Market & Partner Insights: Provide feedback and insights from the partner ecosystem to inform global CRM strategy, enablement, and investment priorities.

• Collaborate closely with the ServiceNow headquarters (US) team to stay informed on globally-driven campaigns, curate and select initiatives most relevant to the Japanese market, and lead projects to localize and deploy them in partnership with the Japan marketing team
• Work in close alignment with the ServiceNow headquarters (US) team to drive awareness and adoption of the new "Buying Group" concept within the Japan marketing team
• Lead the development of content strategies primarily for online marketing campaigns — both online and offline — overseeing the translation process for localized content and managing end-to-end project leadership when content is produced independently
• Plan and execute co-marketing campaigns in collaboration with partners
• Work cross-functionally with regional sales teams including Account Executives, Account Development Reps, Solution Sales Reps, and Solution Consultants to deliver best-in-class demand generation campaigns and activities
• Manage and execute targeted marketing plans to include online and offline lead generation programs and field campaigns that support pipeline acceleration and new customer acquisition
• Provide end-to-end logistical campaign support including contract negotiation, vendor management, campaign creation, lead-flow management, internal/external communications, etc.
• Engage with Account Development Reps to track lead follow-up, qualification, and conversion
• Monitor, analyze, and report on marketing campaign effectiveness and ROI
• Evaluate marketing opportunities with third-party vendors, partners, and agencies to support the overall GTM plan
• Recommend and pilot new marketing tactics to grow pipeline and/or improve efficiencies
• Manage a marketing budget and track spend
• Work with Internal Marketing teams to understand market needs and best metrics for success
• Translate goals into a digital acquisition strategy, providing media best digital assets around optimal targeting.
• Own process of obtaining of all creative and tracking assets needed to launch campaign
• Provide scorecards to management team and own campaign maintenance report and other detailed reports related to the forecasting and performance of campaigns