Customer service executive
Full-time
Senior Executive
2 months ago
Job SummaryYou will manage airfreight and oceanfreight operations to ensure efficient shipment coordination, fast clearance, accurate documentation, t.....
Job Summary
You will manage airfreight and oceanfreight operations to ensure efficient shipment coordination, fast clearance, accurate documentation, timely updates to customers and partners, and effective vendor performance management.
Responsibilities
- Coordinate airfreight and oceanfreight shipments to ensure efficient and smooth operations.
- Collaborate closely with Clearance Vendors to achieve fast clearance from terminals.
- Verify and declare accurate permits for all shipments to comply with regulations.
- Coordinate shipments promptly to meet delivery schedules.
- Communicate shipment status updates timely to Customers and Overseas Partners.
- Track shipment arrivals and arrange timely delivery and Proof of Delivery (POD).
- Assist in ensuring accurate job costing and selling prices for each shipment.
- Process billing accurately and promptly to customers.
- Monitor vendor service standards to ensure compliance with agreed requirements.
- Manage vendor performance to ensure timely deliveries.
- Respond to Requests for Quotation (RFQ) and rate inquiries efficiently.
- Maintain positive relationships with customers to deliver excellent customer service.
- Perform other official duties as assigned by Senior Management.
