Job Description & Requirements
As the Beverage Outlet Manager of a beverage outlet, you are fully responsible for all aspects of the outlet's operations from day-to-day service execution and team management to inventory control, cost management, and customer satisfaction. The outlet offers a diverse range of products including juices and ice smoothie. Your role is critical in ensuring smooth operations, achieving sales targets, controlling costs, and delivering a top-tier customer experience.
Key Responsibilities:
1. Outlet Operations & Execution
- Oversee all daily operations of the outlet, ensuring efficiency, cleanliness, and consistency in product preparation and service.
- Ensure all food and beverage items are prepared and served according to brand SOPs.
- Implement and maintain hygiene and safety standards according to local regulations (e.g. SFA/NEA).
2. Manpower Planning & Staff Management
- Lead recruitment, onboarding, training, and development of outlet staff.
- Create and manage effective shift rosters to ensure proper manpower coverage during peak and off-peak hours.
- Monitor staff performance, provide coaching and feedback, and implement disciplinary actions when needed.
- Foster a motivated, team-oriented working environment.
3. Inventory & Ordering Management
- Monitor daily stock usage and place timely orders to avoid overstocking or shortages.
- Conduct regular inventory counts and track wastage.
- Work with suppliers to ensure quality, pricing, and delivery timelines are met.
- Implement controls to minimize spoilage, overproduction, and expired stock.
4. Budget Control & Cost Management
- Manage outlet expenses (labor, inventory, utilities) within allocated budget.
- Monitor and control food cost and wastage against set targets.
- Analyze cost patterns and propose cost-saving initiatives without compromising quality.
5. Sales Target & Business Performance
- Monitor daily sales and track performance against weekly/monthly sales targets.
- Drive in-store promotions, upselling strategies, and menu optimization to increase average order value and profitability.
- Provide sales and operational reports to management with improvement suggestions.
6. Customer Satisfaction & Experience
- Ensure high standards of service to enhance the overall customer experience.
- Handle and resolve customer complaints or feedback promptly and professionally.
- Monitor and improve customer satisfaction scores or ratings (e.g. in-store feedback, Google Reviews, etc.).
- Encourage repeat visits through loyalty programs, promotions, or personalized service.
7. Reporting & Documentation
- Submit daily sales reports, petty cash logs, and staff attendance to management.
- Maintain accurate records of stock levels, supplier invoices, and customer feedback logs.
- Ensure food safety documentation (e.g., cleaning checklists, expiry logs, temperature checks) are updated and filed.
Key Performance Indicators (KPIs):
- Outlet Sales Target Achievement (%)
- Labor Cost % vs Sales
- Food Cost % and Wastage Rate
- Customer Satisfaction Rating (e.g., 4.5+ on review platforms)
- Staff Retention Rate & Training Completion
