Total 11 job vacancies by Oue Limited

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Security Executive is responsible for the duties and activities of Security Officers during a shift. The role should ensure that positions, procedures, patrols and their frequencies are established and adhered to.

What will I be doing?  

As the Security Executive, you will be responsible for performing the following tasks to the highest standards:

• Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
• Familiarize with and check hotel fire equipment and fire evacuation passages.
• Ensure Security Officer report any safety, security and defects issues to the respective department promptly as recorded during their patrols.
• Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standards.
• Conduct random bag inspections of team members entering and leaving the building.
• Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
• Arrange approved routes and escort services for team members carrying cash, where required.
• Ensure perimeter patrols are carried out once every 3 shifts by Security Officers and maintain records.
• Professionally examine team members’ work knowledge, discipline and responsibilities.
• Responsible for team members’ daily shift work schedule and attendance record.
• Convey and carry out the department’s work arrangements and training plans.
• Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, and equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
• Follow up with contractors and vendors on rectifying all fire safety and critical systems.
• Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests.
• Be familiar with current first aid and fire emergency procedures.
• Maintain all Safety & Security Audit daily, weekly, monthly and annual documentations.
• Ensure a high level of cleanliness and tidiness in your work area.
• Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times.
• Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for? 

A Security Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 2 years of experience in a supervisory position.
• Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD).
• Able to communicate effectively and clearly.
• Good knowledge of the hotel’s life-safety systems, fire equipment and security operations.
• Excellent leadership skills.
• Strong interpersonal skills and attention to details.
• Literacy in English to meet business needs, preferred.
• Trained first aider and Company Emergency Response Team (CERT) certification preferred.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Key Responsibilities

• Plan, build, run, and monitor IT operations covering infrastructure, cloud platforms, endpoints, networks, and business systems to ensure high performance, reliability, and operational stability.

• Lead and manage day‑to‑day IT service delivery, including helpdesk operations, ticket prioritisation, escalation management, and resolution to meet agreed service levels and user expectations.

• Manage and support hybrid cloud environments, including Microsoft 365 and Azure‑based services, ensuring systems are maintained, monitored, and operated in line with business and regulatory requirements.

• Coordinate incident management, service recovery, and root cause analysis, ensuring incidents are resolved efficiently and preventive actions are implemented to minimise recurrence.

• Translate business requirements into operational IT solutions throughproper planning and execution to support business objectives.

• Support security operations through working with security teams or SOC providers, implementing required operational controls, and supporting incident handling.

• Support regulatory compliance, audits, and governance activities by providing operational evidence, implementing agreed remediation actions, and tracking closure of operational findings.

• Manage vendors and outsourced service providers, including service performance monitoring, SLA management, issue escalation, and ensuring contractual and service obligations are met.

• Drive operational efficiency and cost optimisation, including licence management, service rationalisation, and continuous improvement of operational processes.

• Ensure effective IT service management practices, including change, incident, and problem management, supported by proper documentation, runbooks, and standard operating procedures.

• Provide leadership, guidance, and mentoring to IT team members.

• Act as the primary operational point of contact between IT and the business, providing clear updates on service status, risks, and operational constraints.

Requirements

• Degree in Information Technology, Computer Science, or related discipline.

• Minimum 10 years’ experience in IT operations or infrastructure roles, preferably in a regulated or enterprise environment.

• Experience supporting cloud and enterprise IT environments (e.g. Microsoft 365, cloud platforms, endpoints, networks).

• Working knowledge of information security, incident management, change management, and vendor management.

• Ability to work with auditors, regulators, and senior stakeholders.

• Strong problem‑solving, communication, and coordination skills.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Wedding Sales Manager is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will you be doing?

As a Wedding Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
• Respond to all guests’ enquiries in a timely and accurate manner.
• Maintain accurate and updated database of contacts, group and meeting enquiries.
• Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
• Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post show/tradeshow event summary.
• Prepare proposals, engage in negotiations and confirmation of business through contracting.
• Prepare and lead discussions in Pre Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
• Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
• Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers.
• Achieve and exceed sales targets as an individual and contribute to team’s revenue targets.
• Support enrolment and revenue contribution from Hilton Honors.
• Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.

What are we looking for?

A Wedding Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant diploma or degree in hospitality or business discipline preferred.
• Passionate about delivering exceptional guest experience.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Warm, sincere and inclusive in interpersonal interactions.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.Fdc.
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Sales Manager, Event Services is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will you be doing? 

As a Sales Manager, Event Services, you will be responsible for performing the following tasks to the highest standards:

•    Own the planning and execution of assigned events from sales handover through completion and post event review.
•    Act as the primary on site contact for clients, ensuring all agreed requirements are delivered accurately and professionally.
•    Conduct pre event meetings, site inspections, and planning discussions to confirm details, expectations, and logistics.
•    Oversee event setup, service flow, live execution, and breakdown in accordance with approved BEOs and Hilton brand standards.
•    Respond effectively to last minute changes, guest requests and operational challenges.
•    Communicate clear event timelines, service standards and operational expectations to all involved departments.
•    Participate in daily operational briefings and pre convention meetings as required.
•    Support post event reviews and continuous improvement initiatives.
•    Follow up on deposits, attrition clauses, cut off dates, payment schedules, and billing instructions to ensure compliance.
•    Review event documentation and post event billing for accuracy, supporting timely settlement of accounts.
•    Maintain awareness of cost control and responsible use of operational resources.
•    Support commercial objectives by identifying opportunities to enhance event value in collaboration with Sales.
•    Review and ensure accuracy of BEOs, function sheets, and event documentation.
•    Maintain organized and up to date event files in line with Hilton standards and procedures.
•    Participate actively in Hilton training programs and service initiatives.
•    Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
•    Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Sales Manager, Event Services serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•    Minimum 2 years’ experience in a similar capacity.
•    Relevant diploma or degree in hospitality or business discipline.
•    Passionate about delivering exceptional guest experience.
•    Energetic, vibrant and inspiring to the team.
•    An innovative self-starter, with confidence and resilience.
•    Accountable and always positive in exploring alternatives and opportunities for better performance.
•    Focused on driving success for the hotel.
•    Warm, sincere and inclusive in interpersonal interactions.
•    Proactive, confident and reliable.
•    Flexibility to respond effectively with changes in business.
•    Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
•    Excellent command of written and spoken English.
•    Strong presentation and communication skills. 
•    Excellent planning and organisation skills.
•    An excellent team player who works well with different stakeholders to ensure success of hotel. 
•    Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
•    Prior knowledge and use of Delphi.Fdc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Banquet Operations Executive is concerned with the efficient and professional service of food and beverages within the Banquet, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team member while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Banquet Operations Executive, you will be responsible for performing the following tasks to the highest standards:

• Understand and accommodate guests’ dietary requirements with appropriate recommendations.
• Review the event schedule to ensure the venue setup and team assignments are aligned.
• Conduct thorough team briefings to communicate shift objectives and service expectations.
• Welcome guests professionally, offering assistance with beverages, introductions, and equipment setup.
• Maintain strict adherence to established service procedures and quality standards.
• Take ownership of the guest experience by engaging with guests and ensuring their satisfaction.
• Address guest concerns constructively and provide timely feedback to management.
• Lead the team effectively by modeling professional behavior and adjusting staffing as required.
• Conclude service with guest satisfaction checks, assist with personal belongings, and extend courteous farewells.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a supervisory position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and attention to details.
• Key strengths in people management communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Club Lounge Executive is to provide professional service with warm hospitality to our guests by delivering consistent quality service to all guests at all-time and ensuring their lounge visit will become a memorable experience. He / she ensures guest requests are fulfilled, maintains high levels of guest satisfaction and resolving guest challenges throughout their stay in our hotel during the assigned shift.

What will you be doing?

As the Club Lounge Executive, you will be responsible for performing the following tasks to the highest standards:

• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Welcome every guest with a genuine, warm, and personalized greeting with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Address guests by name and recognize repeat / VIP guests and treated personally and recognized as an individual with their preferences
• Demonstrate strong emotional intelligence by read guest cues and adapt service style accordingly
• Build natural rapport through friendly conversation and attentive presence
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Responsible for maintaining hygiene and cleanliness standards in the Executive Lounge and upkeep of all service equipment.
• Responsible for all service / buffet preparations before, during and after the service (mis-en-place).
• Serve / Refills beverages with grace, confidence, and attention to detail.
• Proper handling of equipment throughout the department.
• Ensure compliance with F&B audit requirements.
• Thorough menu and F&B product knowledge.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Assistant Executive Floor Manager or Executive Floor Manager to follow-up where appropriate including all operational issues.
• Maintain awareness of guests’ profile & specific preferences, ensuring that they are acted.
• Apply Hilton value in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.

What are we looking for?

A Club Lounge Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

This position is a 1-year contract role.

Responsibilities

• Manage end-to-end recruitment process
• Handle full employee onboarding and offboarding processes
• Maintain accurate and up‑to‑date employee records in the HR system
• Provide support and advisory on all HR related matters
• Track training records and coordinate with external training providers
• Work closely with payroll team to ensure the timely and accurate submission of payroll‑related data
• Any other duties as assigned

Requirements

• Degree in Human Resources, Business, or a related field
• 3 years of relevant experience in a fast-paced environment
• Proactive and detail‑oriented, with strong follow-through to achieve results under tight deadlines
• Strong team player with the ability to work collaboratively across departments
• Possess strong communication and time management skills

The Engineer manages the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner, ensuring the efficient and safe operation of all plant and equipment. This role is concerned with assisting in the supervision of all repair, maintenance and new installations, ensuring the safety operations in the hotel. He/ she effectively communicates and solves the questions guests encountered.

What will I be doing?

As the Engineer, you will be responsible for performing the following tasks to the highest standards:

• Set and maintain service standards for work to drive staff to achieve common goals.
• Assign tasks according to the instructions of the Chief Engineer/ Assistant Chief Engineer, follow-up with and guiding the completion of tasks, ensuring good handover between teams to ensure smooth workflow.
• Regularly check the operation of the machine room, related systems and equipment, and give timely feedback.
• Creative in dealing with emergent situations and solve technical challenges effectively for a safe and smooth operation.
• Proactively finding the root cause and working for a long -solution for recurring issues.
• Be on top of requirements for quality and safety standards in view of quarterly/ bi-annual audits.
• Monitor and track work requests completion, review high occurrences and collaborate with relevant departments to develop methods for improvement.
• Advise on equipment and operating procedures in terms of energy efficiency.
• Support Chief Engineer/ Assistant Chief Engineer on identifying and implementing energy savings initiatives.
• Ensure accurate tracking of daily/ monthly meter reading logging and prepare monthly report.
• Responsible for the administrative work within the team, keeping records of team members attendance and daily performance, recording and filing the maintenance policies involved in the shift.
• Evaluate quotations from Contractors/ Purchasing Managers for all works involving external contractors.
• Manage the system's materials, team member borrowing tools as well as the registration and storage system of receiving materials.
• Coordinate the work schedule of external Contractor according to the maintenance plan.
• Organize and inspect the work in the Engineering department, implementing effective inventory management.
• Supervise and inspect the safe operation of equipment in all departments and prevent violations.
• Responsible for training team members to improve working skills, enabling them to work with maximum efficiency.
• · Motivate team members to produce the best possible results, achieve the common goal and enhance team spirit.
• Ensure sufficient shifts coverage and provide support to the team as and when necessary.
• Handle queries and complaints in a timely, efficient and diplomatic manner.
• Keep Chief Engineer informed on operational challenges and team member relations without any delay.
• Ensure team member grooming standards are acceptable and aligned to hotel’s policy and standard.
• Conduct regular performance evaluations with team members, guiding and training team members to be competent for higher positions.
• Responsible for addressing and making suggestions for handling team members’ mistakes.
• Ensure that energy management plans are closely monitored and effectively implemented (gas, water, electricity and diesel).
• Ensure the execution and implementation of emergency procedures, coordinating with engineering procedures for other incidents.
• Flexible and able to cover shifts, work on weekends and Public Holidays.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An Engineer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 3 years of working experience in the same position or 5 years of supervisory experience in a 4/ 5-star hotel.
• Proficient in English to meet business needs.
• Knowledgeable of hotel electrical and mechanical knowledge.
• Familiar with hotel engineering equipment maintenance and repairs.
• Strong communication and coordination skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Chef de Partie prepares and cooks food according to standard procedures, recipes, and instructions, while assisting the Sous Chef in training team members. This role supports product development and ensures the smooth operation of the kitchen.

What will you be doing?

As Chef de Partie, you will:

• Prepare food efficiently, economically, and hygienically per standard recipes.
• Assist the Sous Chef in day-to-day kitchen operations and maintain high standards of food preparation and presentation.
• Follow recipes, plating guides, and maintain cleanliness and hygiene standards.
• Ensure compliance with HACCP regulations.
• Use kitchen equipment correctly and participate in off-site events as required.
• Complete tasks outside the kitchen area and assist in inventory taking.
• Work closely with the Stewarding department to ensure cleanliness and minimize losses.
• Respond to guest requests promptly and maintain a professional attitude.
• Adhere to hotel rules and team member handbook.
• Coordinate and participate in kitchen production, ensuring quality and portion control.
• Monitor food quality and adjust as needed.
• Perform other duties as assigned.

What are we looking for?

To succeed in this role, you should have:

• High school graduate or equivalent in Culinary.
• At least 2 years’ experience in a 5-star hotel or high-standard restaurant.
• Minimum 1 year as Demi Chef or equivalent in an international brand hotel.
• Valid Food Hygiene certificate.
• Familiarity with HACCP standards.
• Good command of English (preferred).

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!