Sales and Service Manager
2 months ago
Job SummaryResponsible for driving revenue growth while ensuring excellent after-sales service and technical support for automation equipment. This ro.....
Job Summary
Responsible for driving revenue growth while ensuring excellent after-sales service and technical support for automation equipment. This role combines strategic sales leadership with operational service management to enhance customer satisfaction, expand market presence, and support long-term client relationships.
Key Responsibilities
1. Sales Management
- Develop and execute sales strategies to achieve revenue and market share targets
- Identify new business opportunities in industrial automation and semiconductor material sectors
- Build and maintain strong relationships with key clients, OEMs, and distributors
- Prepare and deliver technical proposals, quotations, and presentations
- Monitor market trends, competitor activities, and customer needs
2. Service & After-SalesOperations
- Lead and hands-on installation, commissioning, buyoff, and maintenance of automation equipment and Semiconductor process solutions
- Equipment fault isolation and troubleshooting, repair and testing
- Support to ensure timely resolution of customer issues and service requests
- Drive preventive maintenance programs and service contracts
- Establish and maintain service quality standards and KPIs
3. Customer Relationship Management
- Ensure high levels of customer satisfaction and retention
- Handle escalations and critical customer issues
- Develop long-term partnerships and service agreements
- Gather feedback to improve products and services
6. Reporting & Compliance
- Prepare sales forecasts, budgets, and performance reports
- Track KPIs for both sales and service functions
- Ensure compliance with company policies, safety standards, and industry regulations.
Qualifications & Requirements
- Bachelor’s degree in Engineering (Electrical, Mechatronics, Automation, or related field)
- 3–10 years of experience in industrial automation sales and/or service
- Strong technical knowledge of automation systems and equipment
- Excellent communication, negotiation, and problem-solving skills
- Ability to travel and relocation as required
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