Total 7 job vacancies by Members Only Hospitality Pte. Ltd.

Company Overview

Mandala Club is an inclusive community in Singapore offering luxury hospitality, dining, working, wellness, and curated events in a heritage building. Managed by The Mandala Group, it blends design, service, and innovation to create inspiring member experiences.

Job Summary

The Captain at Mandala Club Singapore leads daily operations to deliver exceptional service and create outstanding Members’ experiences in a fast-paced, membership-driven hospitality environment.

Responsibilities

• Lead daily operations at your designated station to ensure efficient team performance and uphold high service standards aligned with Mandala Club’s Mission, Vision, and Values
• Deliver exceptional Members’ experiences by applying proven hospitality expertise and exceeding service expectations
• Engage proactively with Members and guests to listen attentively, identify their needs, and respond promptly and professionally to requests
• Collaborate closely with the Floor Manager and Member Relations Team to coordinate efforts that ensure seamless and personalized experiences for Members
• Address and resolve Members’ concerns or feedback swiftly and respectfully, escalating issues to the Floor Manager when necessary to maintain satisfaction and continuous improvement
• Foster a positive team environment by supporting colleagues and promoting a culture of service excellence and community within the Club

Company Overview

Mandala Club, managed by The Mandala Group, is a luxury hospitality community in a heritage building in Chinatown. We focus on design, food, service, and equality, offering dining, working, wellness spaces, and curated events to inspire and delight.

Job Summary

The Senior Bartender leads bar operations and financial performance, manages administrative tasks, and delivers reports. This role focuses on team development and beverage training to uphold the Mandala Cycle of Service and realize the Mandala Vision.

Responsibilities

• Empathize with team members to support their development and well-being
• Recommend improvements to enhance service standards and guest experience
• Collaborate with Floor management to understand and achieve monthly business targets
• Partner with management to drive revenue growth and profitability
• Manage stock levels, ordering processes, and maintain par levels for efficient inventory control
• Plan staffing and rosters aligned with business needs and peak periods
• Coordinate and manage supplier relationships to ensure quality and timely delivery
• Conduct month-end inventory counts and reporting to maintain accurate stock records
• Oversee bar administrative tasks to ensure smooth daily operations
• Serve as the primary contact for beverage programming across departments to ensure consistency
• Develop event menus in collaboration with Bar management to support programming goals
• Drive service excellence by coaching and motivating the bar team
• Manage back-of-house staff costing and rostering to optimize labor efficiency

ROLE OVERVIEW

The Senior Chef De Partie at Mandala Club is to assist the Head Chef and Sous Chef to achieve the highest standards of food production and delivery, contribute to the achievement of Gross Profit targets, maintain a safe and hygienic kitchen environment, work effectively with other colleagues, kitchen and other departments, and provide effective internal service.

KEY OBJECTIVES &DELIVERABLES

●      Supports the Management team with any paperwork required.

●      Ensures daily check lists are followed by the team and filed away according to company sops.

●      Ensures that all food production meets/exceeds standards.

●      Works effectively with all kitchen team to ensure a high level of service experience.

●      Follows cost control procedure to minimize wastage and spoilage of food products

●      Ensures knowledge of the product is maintained and communicated to all relevant personnel.

●      Supports the Sous Chef to implement new menu dishes.

●      Reports any maintenance issues to the Kitchen Management

●      Ensures strict adherence to food safety, sanitation and hygiene requirements and practices.

●      Follows and adheres to Company policies, processes, and procedures accordingly.

●      Is flexible and willing to help in the kitchen at busy times if required.

●      Attends training/meetings as and when required.

●      Performs Ad-hoc duties/projects assigned by Kitchen Management

ROLE OVERVIEW

The Member Relations Associate at Mandala Club Singapore reports to the Assistant Member Relations Manager and serves as a vital connection point between our members and the club. This role combines warm hospitality with personalized service, helping to create a welcoming community where members feel at home and valued.

As a Member Relations Associate, you'll be the friendly face of Mandala Club, getting to know our diverse members personally and helping them make the most of their membership. You'll anticipate their needs, remember their preferences, and go above and beyond to create meaningful experiences that enrich their lives and foster connections within our community.

The role evolves from the traditional reception function, incorporating strategic engagement responsibilities to enhance member satisfaction, retention, and the overall club experience.

This role requires someone who thrives in relationship-building, has a keen eye for service excellence, and is committed to both operational efficiency and member engagement.

 KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

MEMBER EXPERIENCE & COMMUNITYBUILDING

●      Serve as the first point of contact for members, ensuring a welcoming and personalized experience.

●      Build genuine relationships with members, proactively learning their preferences and interests.

●      Support engagement initiatives by executing outreach strategies (WhatsApp, email, direct invitations).

●      Assist in curating and co-hosting membership events, cultural experiences, and Circles.

●      Gather member feedback and relay insights to optimize the member experience.

SERVICE & OPERATIONAL EXCELLENCE

●      Manage reservations, check-ins, and seating arrangements with a service-oriented approach.

●      Ensure smooth front desk operations while maintaining an engaging and responsive atmosphere.

●      Collaborate with the F&B, Events, and Marketing teams to ensure seamless member experiences.

●      Ensure all CRM data is updated in real time, tracking member interactions and engagement metrics.

ENGAGEMENT & QUALITYASSURANCE

●       Act as a liaison between members and operations, ensuring service consistency across all departments.

●       Monitor and track engagement metrics, analyzing data to inform improvements.

●       Implement structured feedback loops to identify pain points and elevate member satisfaction.

●       Conduct engagement audits, evaluating service standards across F&B, events, and club experiences.

●       Support in driving proactive issue resolution, addressing concerns before they escalate.

●       Collaborate with stakeholders to integrate engagement strategies across departments.

Company Overview

Mandala Club, managed by The Mandala Group, is a vibrant community in a heritage Chinatown building offering luxury hospitality, dining, working, wellness, and curated events. We blend design, service, and innovation to create inspiring lifestyle experiences.

Job Summary

The S&E Executive at Mandala Club manages event logistics and production to ensure on-brief, on-budget, and timely delivery. This role aligns F&B operations with event bookings and orders, supporting seamless event execution and client engagement.

Responsibilities

• Manage event inquiries and engage clients to ensure clear communication and satisfaction
• Lead the S&E Operations Team daily tasks to maintain smooth event operations
• Deliver performance management to optimize team effectiveness and event outcomes
• Create detailed event briefs and coordinate logistics and production for flawless execution
• Serve as the on-site client contact, welcoming clients and supporting site visits
• Collaborate with the Operational Management Team to prepare venues for events
• Maintain an Events Tracker to analyze booking sources, revenue, and production costs
• Submit Measurement and Evaluation (M&E) reports for assigned projects to assess success
• Build strong relationships across departments to deliver consistent, on-brand event experiences
• Oversee F&B event programming by coordinating event logistics, creating event orders, and briefing FOH and BOH teams
• Support RSVP tracking and respond to guest queries to enhance event engagement

Required competencies and certifications

• Minimum 3 years of relevant experience with proven food and beverage industry knowledge
• Fluent in English, both spoken and written

Other Information

THE RIGHT PERSON

• Demonstrates passion for hospitality and delivering exceptional lifestyle experiences
• Exhibits great attention to detail in event planning and execution
• Maintains discipline and focus to meet targets within deadlines
• Applies critical analysis to troubleshoot problems and propose viable solutions
• Embraces entrepreneurial spirit by managing ambiguity and taking calculated risks
• Communicates clearly and effectively at all organizational levels
• Open to new ideas while balancing adventurous and practical approaches
• Leads and inspires teams to achieve high performance
• Driven by continuous improvement and a strong desire to succeed
• Maintains high energy, professionalism, and strong work ethic
• Proven ability to collaborate cross-functionally and build strong networks

Company Overview

Mandala Club, managed by The Mandala Group, is a curated community in a heritage Chinatown building offering luxury hospitality, dining, working, drinking, health, and wellness spaces with inspirational events and a focus on equality and innovation.

Job Summary

The Senior Sales and Events Manager at Mandala Club leads event logistics and deployment, ensuring all events are delivered on brief, budget, and schedule. This role aligns F&B and operations teams to manage bookings and event orders effectively.

Responsibilities

• Manage high-level event enquiries and lead strategic client engagement from initial contact through event execution to ensure client satisfaction and event success.
• Collaborate with Mandala Club Operations and F&B departments to coordinate seamless event delivery and logistics aligned with brand standards.
• Liaise with the Operational Management Team to oversee venue transitions and setups that meet quality and brand expectations.
• Maintain comprehensive knowledge of venue inventory and manage external vendors for AV, floral, and entertainment services to enhance event experiences.
• Serve as the primary on-site contact for hosting clients, conducting site tours, and nurturing key account relationships to foster repeat business.
• Execute targeted outreach initiatives across external sectors to proactively generate new event bookings and increase brand visibility.
• Monitor and achieve monthly individual and team revenue targets through consistent performance management and strategic planning.
• Utilize event briefs, collateral, and forms to manage production logistics from booking to event completion, ensuring accuracy and timeliness.
• Maintain detailed records in TripleSeat and the Events Tracker to provide transparent reporting on sales pipeline, lead sources, and revenue outcomes.
• Build and sustain strong cross-departmental relationships to deliver cohesive, on-brand event experiences that meet client and company standards.

Other Information

• Passionate about hospitality and delivering exceptional lifestyle experiences.
• Demonstrates meticulous attention to detail in all tasks and event management.
• Exhibits discipline and focus to meet targets within deadlines consistently.
• Applies critical thinking to troubleshoot problems and develop viable solutions.
• Embraces entrepreneurial spirit, managing ambiguity and taking calculated risks as needed.
• Communicates clearly and effectively at all organizational levels, both verbally and in writing.
• Open to new ideas, balancing adventurousness with practical execution.
• Leads and inspires teams to achieve shared goals and high performance.
• Driven by a desire to win and committed to continuous improvement.
• Maintains high motivation, professionalism, energy, and strong work ethic.
• Proven ability to work collaboratively across functions.
• Demonstrates strong networking skills to build and maintain professional relationships.

Finance related

● Handle financial reporting matters (cash-up tracker, events tracker, tips tracker) & AP mailbox. Manage payment expectations and pressure given by other departments and suppliers.

● Completion of the daily sales dashboard and submission of the report to relevant channels - before 9.30am daily. And manage the sale tracker file (budget change/new outlets).

● Follow up on any variances reported by the Ops team at the end of night report (EON).

● Collection of cash-up bundles for each floor and reconciliation of the daily cash-up file for the club; rectify any variances reported by the Ops team at the earliest opportunity.

● Reconciliation of payments and tender media (Stripe, Airwallex, credit card terminals) and event bills to prevent overlooked or pending payments. To trace to tripleseat if there are any unrecorded sales (avoid revenue loss). Work with Operational team to clear all the unbilled/uncollected receipts. Match to Peoplevine events/Cash up discrepancies.

● Collate signed-off invoices from the kitchen, scan, upload, and approve them after meticulously checking invoice details (e.g. entity name (MOH), date, GST, and amount), and record in proper accounts, then submit for payment processing.

● Creation of invoices to S&E customers and corporate membership purposes (quite frequent), and official receipts upon receiving deposit from guests.

● Checking and matching of SOA for each supplier into our system. Frequent missing invoices and never submitted from all the departments.

● Raise bank payment - ad-hoc.

Operations/S&E/Membership related

● Assistance to follow up with the Ops Team in ENT bill if it was closed incorrectly or without any valid reason, and rectify the error.

● Work closely with the membership team to provide F&B receipts to members when necessary

● On-boarding of new suppliers, credit application forms and clients (F&B and S&E)

● Maintain All Level Events summary in Monthly Basis - to track each receipts, split F&B for each event and mode of payments for each event.

● Work closely with the events team to provide accurate figures to both the finance and events teams for reporting and commissions purposes.

● Work closely with the membership team to process refunds to members and assist with backend credit allocation for members who weren't able to link their account during their visit to the club.

● Serve as the key liaison between Finance, Operations, Membership and Events to ensure all finance-related matters and figures are accurately aligned.

Administrative related

● Act as the key contact person for office maintenance matters, arranging printing doc, signing and courier for PG (all his other entities, Sultan will find anytime), liaising with vendors (SP, FLO, WiFi, printer, cleaning and housekeeping, general equipment)

● Handling the account for SP, FLO, Singtel.

● Manage correspondence (emails, letters, packages, etc.)

● Scan, filing and archive paperwork (all the receipts/settlement slip/AP) and agreements (if any)

● To support ad-hoc duties and projects as assigned. Eg, sales mix/data requested from kitchen, BOD claims verification.