Reporting to the Operations Manager, you will assist in supervising the operations in the outlet and how it serves customers. Handling customers complains and maintaining good relationship with customers.
Responsibilities
1. Operational Support
• Assisting with opening and closing the shop, ensuring readiness for operations.
• Helping manage inventory, restocking supplies, and placing orders when needed.
• Overseeing food preparation or product arrangement to meet quality standards.
• Ensuring the shop remains clean and organised throughout the day.
- Handling cashier, preparation of food and basically filling in the gaps where required to ensure smooth daily operations
- Supporting Operation Manager in any operational needs for sister brand: The Balcony
2. Staff Assistance
• Supporting the Operations Manager in supervising and coordinating staff activities.
• Acting as the point of contact for team members in the manager’s absence.
• Training new staff in operational procedures and customer service.
3. Customer Service
• Interacting with customers, addressing inquiries, and resolving minor complaints.
• Ensuring customer satisfaction by maintaining service quality and efficiency.
• Promoting new products or specials to customers.
4. Accounting
• Support in assisting in handling cash, digital payments, and daily sales transactions.
• Supporting the preparation of sales reports or financial documentation.
• Ensuring accurate billing and smooth payment processing.
5. Compliance and Safety
• Monitoring hygiene and safety standards to meet regulatory requirements.
• Assisting with routine checks to ensure cleanliness and food/product safety.
• Reporting any compliance or safety concerns to the Operations Manager
6. Marketing and Promotion
• Helping implements promotional strategies and events to attract customers.
• Maintaining the visual appeal of the stall (e.g., displays, signage).
• Collecting feedback from customers to improve services or products.
7. Problem-Solving
• Addressing minor operational issues, such as equipment malfunctions or shortages.
• Managing staff or customer conflicts in the absence of the Operations Manager
• Offering suggestions to improve workflow or efficiency.
Key Traits of a Successful Shift Manager:
• Team Player: Works collaboratively with the manager and staff.
• Proactive: Takes initiative to address issues before they escalate.
• Customer-Oriented: Focused on delivering excellent service.
• Dependable: Reliable and capable of handling responsibilities
• Adaptable: Able to respond effectively to changing situations
• Strong management and leadership skills for leading and motivating others.
• Relevant experience in management position in Kitchen Operation will be advantageous
Benefits:
- 5 day work week
- Medical benefits
- Two performance bonus a year
- Incentives
- Team Bonding Activities/Retreat
- Strong growth and career development opportunities
- 1.5x OT pay for hours worked beyond 44/week
