Total 24 job vacancies by Koufu Pte Ltd

• Working Location: Woodlands
• Working Hours: 3am - 11am
• Able to start immediately

Job scope:

• Drive Company Van / Lorry – Class 3 (can drive home)
• Check order forms and invoices before leaving office
• Plan Delivery Routes before Delivery
• After Delivery, ensure customer’s freezer, chiller door or shutters are closed properly before leaving the premises
• Ensure DO is being signed before leaving customer’s premises
• Any other job duties assigned by Factory Manager.

1. Customer & Guest Handling: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. Be supported by established guidelines and team collaboration to manage service recovery effectively.

2. Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach. Build positive working relationships with tenants to encourage cooperation and continuous improvement.

3. On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. Maintain a visible on-ground presence to support both tenants and customers in a dynamic environment.

4. Problem Resolution: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence. Exercise sound judgment and adaptability when handling different situations across customers and tenants.

5. Communication: Act as the main point of contact between customers, tenants, and management to ensure smooth operations and a seamless guest journey across all touchpoints. Be comfortable toggling between customer-facing interactions and operational coordination.

6. Reporting & Documentation: Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement. Contribute insights to improve processes and prevent recurring issues.

ABOUT THE ROLE:

Reporting to the Area Manager, the role will embark on an exciting journey as part of the Operations Team in the outlet. In this role, individuals will be provided with opportunities to learn about the management of food courts, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.

REPORTING LINE:

• Area Manager (AM)

DUTIES AND RESPONSIBILITIES:

Operations

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Responsible for the collection of monthly stall rentals.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct daily roll calls, weekly and monthly outlet’s meeting
• To plan and carry out M&E works according to schedule.

Administration

• Planning work schedule of the team.
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Area Manager.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks
• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

JOB REQUIREMENTS:

• With passion in working F&B industry and its operational processes.
• Diploma in F&B, supply chain or related disciplines
• Minimum 3 years’ experience in Foodcourt operation
• Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders
• Able to work on weekends and Public Holidays
• Ability to foster positive working relationships
• Strong leadership quality with excellent analytical and decision-making skills
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

• Location: Islandwide
• Basic + AWS + Bonuses

DUTIES AND RESPONSIBILITIES:

Operations

• Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets
• Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Propose activities according to market needs.
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate
• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area
• Work with senior management and financial team on outlets’ budgets.
• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management
• Provide solutions to improve the bottom line to outlet’s Profit and Loss.
• Maintain and improve established quality and service standards
• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct weekly and monthly outlet’s meeting
• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Senior Management.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks

JOB REQUIREMENTS:

• Diploma in F&B, supply chain or related disciplines
• Minimum 3 years’ experience in Foodcourt operation
• Ability to foster positive working relationships
• Strong leadership quality with excellent analytical and decision-making skills
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

• Salary: Depending on experiences

DUTIES AND RESPONSIBILITIES:

• Responsible for complete end-to-end operations of the factories/central kitchens including team development, health & safety, food safety & quality, cost, P&L, experimental compliance, people development, and service.
• Responsible for growing the revenue through proactively seeking new business opportunities, and developing and executing of business strategies.
• Ensure all required KPIs are met accordingly to business operations’ goals on safety, production, quality, and costs.
• Collect & analyse data in order to proactively identify production issues or develop plans to resolve existing issues.
• Responsible for creating and sustaining a world-class culture around people and food safety, quality, customer experience, and history-making fun.
• Oversee production managers/team to ensure that the production stays on schedule, from the raw material to the production line to packaging to cleaning & delivery.
• Overall in charge of all Fleet (Vehicles, Logistics/Warehouse division and Drivers).
• Onboard, train, and develop production managers and production workers creating an environment where leaders are developed
• Maintain overall responsibility for the factories/central kitchens, including safety, quality, cost, productivity, and delivery.
• Implement all SOPs and drive compliance with ISO22000 and HALAL certifications.
• Maintain production areas to ensure compliance with company quality, sanitation, and food safety standards.
• Ensure work shifts are planned to provide high efficiency & quality to customers on time, in full, and with cost-effectiveness.
• Maintain production areas to ensure compliance with company quality, sanitation, and food safety standards.
• Provide a safe working environment by maintaining quality equipment and enforcing adherence to developed work practices
• Ensure employees have the right tools, knowledge, and equipment required to do their jobs effectively and safely
• Promote a culture of world-class performance and continuous improvement that values learning and a commitment to quality
• Provide coaching, teaching, and mentorship to a diverse and engaged team
• Execute any other duties as assigned.

JOB REQUIREMENTS:

• Minimum Diploma/Degree in Culinary Education / Supply Chain Management or equivalent work experience.
• Minimum 10 years’ hands-on experience in a fast-paced Food Manufacturing Process environment will be preferred.
• Excellent knowledge of Production, ordering and inventory of food service products and equipment.
• Proven track record of generating commercial growth
• Knowledge on SFA / HACCP and ISO22000 standard requirements
• Possess effective management skills
• Analytical thinker, and decision-maker with focus on action and outcomes who drives results
• Possess the capability to lead, motivate and manage subordinates
• Decisive and committed, able to work under pressure.
• PC literate with knowledge of MS Office
• Excellent written and verbal communication skills in English

Job Description & Requirements

• Location: Punggol Plaza
• Immediate starter would be preferred

Responsibilities:

• Conduct regular checks and inspection on grounds to ensure property is well maintained.
• Ensure building statutory requirements are complied
• Ensure good record keeping and filing administration
• Ensure the building cleanliness
• Review and recommend replacement/improvement plans for managed side
• Supervise and manage term contractors and ensure works are carried in accordance with contract specifications
• Assist in the monthly rental collection and leasing of the Group’s properties
• Contracts Management (Vendors)
• Tenant Management and fitting out/renovation related matters
• Responsible hosting regular inspection to check room housekeeping, cleanliness, safety and maintenance.
• Responsible for dormitory administration matters such as coordinating workers’ room occupancy activities, workers’ conflicts and dormitory facilities & maintenance matters
• To be responsible for the efficient operation of all operations aspects of the dormitory
• 24/7 emergency call support and site attendance is required

Duties and Responsibilities

• Oversee Operations of designated outlets and ensure outlets’ profitability and operational efficiency on a daily basis
• To achieve monthly sales target and monitor sales for designated outlets
• Oversee maintenance and minor renovation for designated outlets
• Responsible for staff management, product quality, maintaining excellent customer service standards, and execution of Advertising and Promotion programs
• Manpower recruitment and scheduling to achieve optimal productivity
• Lead and motivate outlet staff in achieving sales targets and customer satisfaction
• Evaluate the operations and procedures and suggest improvements
• Oversee and be responsible for inventory mix and stock level in respective outlets
• Assist the Operations Manager with new product formulation
• Regular review to improve cleaning standards, food safety and sanitation
• Any other related operational issues and projects as and when required

DUTIES AND RESPONSIBILITIES:

• Leads consumer and brand learning plan development and oversees execution and findings of research studies

• Build and increase company-wide awareness about key developments

• Identify, plan and execute projects/campaigns for brand development

• Analyse and evaluate effectiveness of each project / launch

• Manage service partners and build good relationship with key media for events/activities

• Support the Head of Marketing in delivering Brand campaigns that support business strategy, market goals and organisational objectives

• Execution of company marketing communication initiatives that are aligned with Brand positioning and philosophy

• Trade mark registration and related matters

• Review and assess sponsorship request, drives sponsorship strategies and sponsorship events for the company

• Oversees in strategic planning and making sure timely execution of overall Marketing Calendar

• Stay current on market trends and competitive activity

• Develop promotional programmes and managing marketing budget

• Oversees the planning and conducting of market research

• Work collaboratively with in-house or external design agencies to execute designs

• Analyse and evaluate effectiveness of each project / launch

• Oversee press releases, speeches, marketing collaterals, articles, corporate video, brochures and presentation materials

• To provide guidance to plan and coordinate campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimisation.

• To collaborate with other departments such as Operations, Projects, Procurement, and Finance teams for campaign delivery and project implementation.

• Generate and prepare weekly and monthly marketing reports for the Operation and Management’s review

REQUIREMENTS:

• Diploma or Degree in Marketing / Communications with at least 2 years in supervisory role

• Must have experience in brand management in F&B industry

• Excellent interpersonal skills, with the ability to thrive in a fast moving and highly challenging environment

• Location: Punggol Plaza
• Immediate starter would be preferred

Responsibilities:

• Conduct regular checks and inspection on grounds to ensure property is well maintained.
• Ensure building statutory requirements are complied
• Ensure good record keeping and filing administration
• Ensure the building cleanliness
• Review and recommend replacement/improvement plans for managed side
• Supervise and manage term contractors and ensure works are carried in accordance with contract specifications
• Assist in the monthly rental collection and leasing of the Group’s properties
• Contracts Management (Vendors)
• Tenant Management and fitting out/renovation related matters
• Responsible hosting regular inspection to check room housekeeping, cleanliness, safety and maintenance.
• Responsible for dormitory administration matters such as coordinating workers’ room occupancy activities, workers’ conflicts and dormitory facilities & maintenance matters
• To be responsible for the efficient operation of all operations aspects of the dormitory
• 24/7 emergency call support and site attendance is required