Total 6 job vacancies by Iserious Pte. Ltd.

About the Role

We are looking for a Global Social Media & Community Operations Executive to help grow and manage our global online presence and user communities.

This role will focus on global social media operations, community engagement, localization, and user growth across different regions and markets.

You will be responsible for community growth, user engagement, content operations, user feedback collection, and helping improve brand awareness globally.

Experience in internet products, travel tech, startups, or cross-border businesses is highly preferred.

Responsibilities

Social Media Operations

• Manage and operate company social media accounts across different regions and markets
• Create engaging content and localized community campaigns
• Plan and execute content calendars and growth initiatives
• Monitor platform trends, user behaviors, and localized market insights
• Support influencer/KOL collaborations and community seeding activities

Community Growth & Engagement

• Build and maintain active user communities globally
• Engage with users through comments, discussions, and community channels
• Recruit and manage beta testers, ambassadors, and early users
• Improve community engagement, retention, and user trust

Localization & Market Adaptation

• Support localized social media and community strategies for different countries and regions
• Help adapt content, communication styles, and campaigns for local audiences
• Collect regional user insights and market feedback

User Feedback & Product Insights

• Collect and organize real user feedback from social platforms and communities
• Identify user pain points and product improvement opportunities
• Work closely with product, growth, and operations teams to improve user experience
• Prepare simple reports summarizing user insights and market trends

Brand & Reputation Management

• Help improve global brand awareness and online reputation
• Maintain positive relationships with users and communities
• Handle basic moderation, issue escalation, and community sentiment management

Requirements

• Familiar with global social media ecosystems and online communities
• Strong understanding of internet culture and community behavior
• Experience in social media operations, community management, or content operations is preferred
• Self-driven, proactive, and comfortable working in a fast-paced startup environment
• Able to communicate with international users and communities

Bonus Points

• Experience in localization or international market operations
• Experience managing online communities or social media growth
• Experience in travel, eSIM, SaaS, fintech, or internet products
• Understanding of growth marketing, user acquisition, or KOL operations
• Experience working with global users or international markets

Role Overview

We are looking for a globally-minded Head of Brand to lead our next phase of brand evolution.

As a fast-growing travel eSIM platform covering 190+ destinations, we are transitioning from a utility-driven product to a trust-led global brand.

This role goes beyond traditional branding — you will own how the brand is expressed across product experience, user journey, and growth channels, directly impacting conversion, activation, and user trust.

Key Responsibilities

1. Brand Strategy & Repositioning

• Lead end-to-end brand upgrade / rebranding initiatives 
• Define global brand positioning, messaging, and tone of voice 
• Build a scalable brand identity system (visual + verbal) 
• Transition the brand from price-led to trust- and experience-led 

2. Product Experience & UI/UX Alignment

• Partner closely with Product and Design to drive App/Web UI upgrades 
• Lead logo refresh, design system, and visual language standardization 
• Ensure brand consistency across the entire user journey 
• Improve perceived quality, clarity, and conversion signals 

3. Conversion-Driven Brand Execution

• Embed brand thinking into key funnels: 
• Onboarding & registration 
• Plan selection & checkout 
• eSIM activation experience 
• Strengthen trust signals (payments, coverage, reliability messaging) 
• Contribute directly to improving activation rate and payment conversion 

4. Brand × Growth Integration

• Work with Growth teams to align brand and performance marketing 
• Elevate creative quality and consistency across paid channels 
• Support expansion in US, Europe, Middle East, and Southeast Asia 
• Ensure brand contributes to higher CVR and lower CAC 

Requirements

Must Have

• 5–10 years in Brand / Product Marketing
• Proven experience in rebranding or brand transformation 
• Strong international exposure 
• Solid understanding of UI/UX and product experience 
• Strong sense of conversion, user behavior, and trust-building 

Preferred

• Experience in consumer apps / travel / telecom / eSIM / fintech 
• Background in high-growth startups 
• Familiarity with performance marketing and creative optimization 

What We’re Looking For

• A builder with execution ability, not just strategy 
• Someone who understands brand as a growth lever 
• Strong product intuition and user empathy 
• High standards for design, clarity, and global relevance 

About the Role
We are looking for a hands-on Payment Engineer to own and scale our end-to-end payment experience. This role sits at the core of our consumer journey — from checkout to successful payment — directly driving conversion, payment success rates, and user trust.

You will work across cards, digital wallets, APMs, and BNPL, building seamless, secure, and high-performing payment flows at a global scale.

What You’ll Do

• Own and build end-to-end checkout and payment flows with a strong focus on conversion and user experience
• Integrate and manage global payment methods (cards, wallets, APMs, BNPL) across multiple markets
• Optimize authorization and payment success rates by reducing friction, failures, and drop-offs
• Design and refine 3DS2 and authentication flows to balance risk and user experience
• Develop and maintain payment APIs, webhooks, and event-driven systems
• Partner closely with risk/fraud teams to embed intelligent controls without hurting conversion
• Ensure high availability, low latency, and reliability of payment infrastructure
• Monitor performance, troubleshoot issues, and continuously improve key metrics
• Maintain PCI-DSS compliant systems and clear technical documentation

What We’re Looking For

• 3–5 years of experience in payments engineering or consumer fintech systems
• Strong backend skills in Python, Java, Node.js, or Go
• Proven track record improving checkout or payment conversion metrics
• Hands-on experience with payment gateways/PSPs (e.g. Stripe, Adyen, Braintree, Checkout.com)
• Solid understanding of payment flows, 3DS2, APIs, and webhooks
• Strong product sense — ability to balance UX, risk, and performance
• Familiarity with PCI-DSS and secure coding practices
• Experience with cloud environments (AWS/GCP/Azure) and containerization
• Self-driven, problem-solver mindset in a fast-paced startup environment
• Strong communication — able to work cross-functionally with product, risk, and business teams

Nice to Have

• Experience with global card schemes and APMs (wallets, QR payments, bank transfers)
• Exposure to BNPL integrations and reconciliation flows
• Understanding of acquiring/issuing flows and card scheme rules
• Experience with fraud detection systems (rules-based or ML-driven)
• Background in high-growth startups or scaling fintech products

About the Role

We are looking for a proactive and execution-driven Assistant Manager, Business Development to support and drive our global telecom partnerships.

This role focuses on supplier onboarding, commercial coordination, and deal execution, working closely with senior management to expand our eSIM and connectivity ecosystem.

Key Responsibilities

1. Supplier Sourcing & Outreach

• Identify and reach out to global telecom partners (MNOs, MVNOs, aggregators) 
• Support initial discussions and partnership exploration 
• Maintain pipeline of potential suppliers across regions (EU, Asia, Middle East, US)

2. Commercial Coordination & Negotiation Support

• Assist in commercial discussions (pricing, prepayment, terms) 
• Prepare benchmarking data across multiple suppliers 
• Support negotiation process and follow up on key deal points 

3. Contract & Onboarding Execution

• Coordinate internal and external stakeholders to move deals forward 
• Track contract status and ensure timely progression 
• Support onboarding process from signing to go-live 

4. Cross-functional Coordination

• Work with product, tech, and operations teams for partner integration 
• Ensure requirements are clearly communicated and executed 
• Help resolve onboarding and operational issues 

5. Reporting & Tracking

• Maintain partnership pipeline and status tracking 
• Monitor onboarding progress and key metrics 
• Support internal reporting on supplier performance 

Requirements

• 2–5 years of experience in Business Development / Partnerships / Account Management
• Experience in B2B environment (telecom / tech / SaaS / payments preferred) 
• Strong communication and coordination skills 
• Detail-oriented with strong follow-up ability 
• Comfortable working in a fast-paced startup environment 
• Fluent in English (Mandarin is a plus) 

What We’re Looking For

• Strong execution ability — someone who gets things done
• Good commercial sense, even if not leading negotiations yet 
• Able to manage multiple partners and tasks simultaneously 
• Proactive mindset with ownership 

Nice to Have

• Exposure to telecom / eSIM / roaming industry 
• Experience working with international partners 
• Basic understanding of contracts or commercial terms 

About the Role

We are looking for a hands-on Payment Risk Architect to build and scale our end-to-end payment risk and fraud decisioning capabilities for a global digital product.

This role will own the architecture and implementation of our risk decisioning framework, working closely with data, payments, and product teams to identify bottlenecks, improve payment success rates, and control fraud risk.

Key Responsibilities

1. Build Risk Decisioning System

• Design and implement a risk decisioning framework, including rule engine, risk scoring logic, and decision flows (approve / challenge / block)
• Enable real-time transaction evaluation and scalable architecture

2. Optimize Payment & Risk Performance

• Analyze the full payment funnel: attempt → authentication → success → failure → drop-off
• Identify bottlenecks across countries, payment methods, and user segments
• Balance fraud prevention, approval rate, and user experience

3. Define Risk Signals & Data Layer

• Design and integrate key signals such as device fingerprinting, IP/geolocation intelligence, behavioral patterns, and velocity checks
• Work with data and engineering teams to enable real-time and historical risk analysis

4. Integrate with Payment Ecosystem

• Collaborate with payment providers (acquirers, gateways, APMs)
• Analyze and optimize decline reasons, authentication flows (e.g. 3DS), and payment routing
• Improve payment acceptance rates across regions

5. Drive Execution (Hands-on)

• Translate strategy into deployable rules and systems
• Work closely with engineering teams to implement solutions
• Iterate quickly based on data and outcomes

6. Fraud Monitoring & Continuous Optimization

• Monitor and improve fraud rate, chargeback rate, and false positive rate
• Continuously refine risk decisioning logic

Requirements

Must-have

• 5+ years of experience in payments, fraud, risk, or fintech
• Experience designing or building risk engines, fraud detection systems, or decisioning workflows
• Strong understanding of card payments (authorization, issuer behavior, 3DS)
• Familiar with payment flows, decline scenarios, and transaction lifecycle
• Hands-on experience with data analysis (SQL required, Python is a plus)
• Ability to translate business problems into technical solutions

Preferred

• Experience in payment companies such as Stripe, Adyen, Grab, or similar
• Experience with real-time systems and scalable architectures
• Familiarity with fraud scoring, risk models, or machine learning approaches
• Exposure to global payment methods (APMs, wallets, cross-border payments)

About the Role

We are looking for a Senior Payments Product Manager (Optimization) to own and optimize our end-to-end payment experience across global markets.

This role focuses on improving payment success rates, reducing transaction failures, and increasing conversion, while maintaining a healthy balance between approval rates and fraud risk.

You will work at the intersection of payments, product, and engineering, with direct impact on revenue and user experience.

Key Responsibilities

• Own and optimize the end-to-end payment journey, from plan selection to successful transaction completion
• Analyze and improve the payment funnel, identify drop-offs, and drive conversion improvements
• Diagnose and reduce payment failures (e.g. issuer decline, 3DS friction, latency, routing issues)
• Design and improve payment routing, retry logic, and fallback mechanisms
• Monitor real-time payment performance (success rate, latency, failure reasons) and continuously improve outcomes
• Work closely with engineering teams to enhance payment system performance and reliability
• Collaborate with PSPs, acquirers, and payment partners to optimize transaction success
• Develop strong understanding of risk signals and transaction behavior to support better payment decisions
• Balance approval rate vs fraud risk to achieve optimal business outcomes
• Drive experiments and data-driven initiatives to improve payment conversion and user experience

Requirements

• 4–8 years of experience in payments, fintech, e-commerce, or digital platforms
• Strong understanding of payment flows, authorization lifecycle, and transaction processing
• Proven experience improving payment success rate, conversion, or funnel performance
• Experience working with payment gateways, PSPs, acquirers, or local payment methods
• Strong analytical skills with ability to translate data into actionable insights
• Experience working closely with engineering teams (backend / systems)
• Hands-on, execution-focused, and comfortable working in a fast-paced environment